Apple Authorized Service Providers

Apple today announced that customers and independent repair shops will be able to repair select iPhones with used genuine Apple parts starting later this year. Alongside the announcement, Apple's hardware engineering chief John Ternus spoke with TechCrunch about the iPhone's controversial "parts pairing" process. Repair website iFixit criticized Apple's parts pairing process last year, and...

Apple today announced that customers and independent repair shops will be able to utilize used genuine Apple parts in repairs starting later this year. Apple told The Washington Post that the new policy will initially apply to parts for iPhone 15 models and newer, including screens, batteries, and cameras. Apple's press release said the policy will eventually extend to used biometric sensors ...

In an internal memo shared with Apple Authorized Service Providers this week, Apple said it is "aware of" and "investigating" a touch-related issue affecting some Apple Watch Series 9 and Apple Watch Ultra 2 displays. "Some customers may report their Apple Watch Series 9 or Apple Watch Ultra 2 is experiencing false touches on their display," reads Apple's memo, obtained by MacRumors. Apple...

For a brief period following the release of new iPhone models, Apple Stores and Apple Authorized Service Providers must replace the entire device if a customer requires a repair, as individual parts are not immediately available. Starting this week, parts are available for all four iPhone 15 models, allowing Apple Stores and Apple Authorized Service Providers to complete same-unit repairs...

Apple Stores and Apple Authorized Service Providers are able to individually repair the bottom-right microphone on the lower-end iPhone 15 and iPhone 15 Plus, according to information obtained by MacRumors today from multiple sources. The new procedure of replacing this microphone on its own should make these repairs cheaper for customers, and also less wasteful, as part of Apple's focus on...

Apple in recent months began providing customers in the U.S. with an extended opportunity to purchase AppleCare+ coverage for their iPhone after a qualifying out-of-warranty repair at an Apple Store or an Apple Authorized Service Provider, according to internal Apple documentation reviewed by MacRumors. The so-called "AppleCare+ Enrollment Exceptions" policy began in late 2021, but it was...

Apple Stores and Apple Authorized Service Providers have a new tool in their arsenal to determine if a customer's iPhone is unexpectedly restarting. When a customer with an iPhone 11 or newer indicates their device is unexpectedly restarting, Apple Stores and Apple Authorized Service Providers can run a new "System Stability" diagnostic tool, which will evaluate the device's analytics logs...

Apple has expanded its program that allows customers to get their Face ID system repaired without replacing the entire device to the iPhone X, according to a memo seen by MacRumors. The ‌iPhone‌ X was initially excluded from the list for this program. Apple launched the program last month, giving Apple Stores and authorized repair centers access to parts for the TrueDepth camera system and...

Apple Stores and Apple Authorized Service Providers will now be alerted if an iPhone has been reported as missing in the GSMA Device Registry when a customer brings in the device to be serviced, according to an internal memo obtained by MacRumors. If an Apple technician sees a message in their internal MobileGenius or GSX systems indicating that the device has been reported as missing, they...

In late 2021, Apple Stores and Apple Authorized Service Providers gained access to a new "AirPods Firmware Updater" diagnostic tool for updating a customer's AirPods Pro to the latest firmware version when necessary. In an internal memo today, obtained by MacRumors, Apple announced that the tool is now capable of updating the firmware on second-generation AirPods as well. Both the AirPods...

Apple and its service partners can now repair Face ID on an iPhone without replacing the entire device, allowing the company to offer cheaper and more environmentally sustainable means of device repairs to customers. As MacRumors reported last week, Apple Stores and authorized service providers would soon be receiving parts of the TrueDepth Camera system, including the front-facing camera...

Apple Stores and Apple Authorized Service Providers will soon be able to repair Face ID on the iPhone XS and newer without having to replace the whole device, according to an internal memo obtained by MacRumors from a reliable source. Apple said authorized technicians will soon have access to a new TrueDepth Camera service part containing all Face ID and front camera modules, allowing for...

Starting early next week, Apple Stores and Apple Authorized Service Providers will gain access to a new AirPods Firmware Updater diagnostic tool for updating AirPods Pro to the latest firmware, according to an internal memo obtained by MacRumors. The tool will allow technicians with access to Apple Service Toolkit 2 to download the latest firmware on a customer's AirPods Pro during repair...

Last month, MacRumors reported that Apple was introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement. Now, we've learned that Apple has extended these same-unit repairs to the iPhone 12 Pro and iPhone 12 Pro Max. Image Credit: EverythingApplePro Apple Stores and Apple Authorized Service...

In an internal memo this week, obtained by MacRumors, Apple informed service providers that it is aware of and investigating an issue that may result in "pink squares or pixels" appearing on displays connected to an M1 Mac mini. Image via Twitter user @FatihVidyograf This issue has been reported by users across the Apple Support Communities, MacRumors Forums, and Reddit since the M1 Mac mini...

Apple today informed Apple Authorized Service Providers that it will be introducing a new same-unit repair method for iPhone 12 mini and iPhone 12 models exhibiting certain issues that would typically require a whole-unit replacement. In an internal memo, obtained by MacRumors, Apple said technicians will be able to offer same-unit repairs starting February 23 for iPhone 12 mini and iPhone...

Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date. Apple launched the program on May 21, 2019 after...

In an internal memo obtained by MacRumors, Apple recently informed its network of Apple Authorized Service Providers that mail-in repair is now required for Mac notebooks with anti-reflective coating issues in the United States. The new policy went into effect January 4, 2021 and means that customers who take an eligible 12-inch MacBook or MacBook Pro exhibiting this issue to an Apple...

Apple is providing Genius Bars and Apple Authorized Service Providers with a new heated display removal fixture for iPhone 12 and iPhone 12 Pro repairs, according to information obtained by MacRumors from a reliable source. To open iPhone 12 models, technicians will be required to slide the device into a specialized tray, and then place the tray into the high-temperature fixture for two...

In an internal memo last week, obtained by MacRumors, Apple has indicated that it will assist its third-party repair partners around the world with COVID-19-related expenses, such as cleaning supplies and personal protective equipment. All eligible Apple Authorized Service Providers will receive a subsidy from Apple by way of increased payouts for each completed repair. The subsidy is...