In iOS 18.2, Apple introduced a major change to iPhone's Mail app with a new Categories feature, which has now been rolled out to iPad and Mac with iPadOS 18.4 and macOS Sequoia 15.4. Categories automatically sorts your emails into four distinct sections: Primary, Transactions, Updates, and Promotions. However, while this organizational system aims to help manage email overload, not everyone will prefer the new layout.

ios 18 mail app
Mail Categories attempts to intelligently organize your incoming emails into different sections. Important emails are shown in a "Primary" category, with orders, newsletters, social notifications, and deals organized into three other sections.

The "Transactions" section includes receipts, orders, and deliveries, and aims to make it easy to find orders that you've placed and shipping information for those orders. Meanwhile, the "Updates" section includes newsletters, alerts for things like doctor's appointments and correspondence, and other subscription emails. Lastly, Apple's "Promotions" category includes special offers and deal emails.

Note that even if an email would normally fall into Transactions, Updates, or Promotions, it will also appear in your Primary inbox if it contains time-critical information. On devices that support Apple Intelligence, the system goes a step further by highlighting priority emails that require action or have deadlines.

Mail Categories: Why You Might Want to Revert

The new Categories view, while helpful for some, might not suit your email management style. Perhaps you prefer seeing all emails in chronological order, or have your own organization system. Or maybe you just want fast access to all your emails without switching between categories. On iPhone and iPad, you can swipe left across the categories to switch to an "All Mail" view (the same option can be found on Mac to the right of the category buttons) but what if you want to remove the categories completely?

How to Return to List View in Apple Mail

Categories is the default view after updating to the new software. Fortunately, Apple makes it simple to switch back to the traditional list view. Here's how it's done:

  1. Open the Mail app on your iPhone, iPad, or Mac.
  2. On iPhone/iPad, tap the More button (three dots) in the upper right corner of your inbox. On Mac, you can find the More button at the top of the inbox view.
    mail

  3. On iPhone/iPad, select List View from the pop-up menu. On Mac, click Show Mail Categories to uncheck it.

mail

Once you switch to List View, your inbox will return to showing all emails in chronological order, just as it did before. The change takes effect immediately. While categorization is not perfect, it's likely something that Apple will improve over time. You can always switch back to Categories view using the same menu if you want to try it again later.

Note: If you're using an iPhone/iPad that supports Apple Intelligence, you'll see an additional option in the More menu for priority messages. This option won't appear on devices without Apple Intelligence support. The More menu also has an "About Categories" section where you can see how your messages have been categorized over the course of the last week, but there is no option to tell the Mail app if you believe an email has been put into the wrong category.

Top Rated Comments

DHagan4755 Avatar
3 weeks ago
Whomever thought this categorization idea was a good addition to the Mail app should be demoted.
Score: 56 Votes (Like | Disagree)
scorpio vega Avatar
3 weeks ago
Whew thank you.

As much as I hate RCS on IOS, the mail app changes has probably been the worse addition to iOS 18 for me.

Half the time I think I’m not receiving mail only to realize I did. It’s just in a completely unrelated category
Score: 25 Votes (Like | Disagree)
brofkand Avatar
3 weeks ago
Apples software quality is really slipping. It's so sad to see
Score: 21 Votes (Like | Disagree)
SilmarilFinder Avatar
3 weeks ago
When I first heard about it, I thought it was a great idea. Gmail handles this pretty well and is usually quite accurate.

But when I saw Apple’s version, I was disappointed. The UI felt clunky, the categorisation didn’t work properly as some important emails didn’t even show up in the Primary tab and the whole thing seemed half-baked, like many other new features Apple offers. I ended up turning it off by the second day.
Score: 14 Votes (Like | Disagree)
ATmahe Avatar
3 weeks ago
If only one could create own categories, this way it's kind of useless for me.
Also, I don't like the UI of it.
But what doesn't fit for me might fit for someone else.
I've turned it off.
Score: 14 Votes (Like | Disagree)
macuros Avatar
3 weeks ago
I wonder if anyone will use it. Such a bad implementation.
Score: 14 Votes (Like | Disagree)

Popular Stories

AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
Beyond iPhone 13 Better Triad

Apple's 20th Anniversary iPhone May Finally Go All Screen

Tuesday April 15, 2025 6:31 am PDT by
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself. Here's the case for Apple releasing a truly all-screen iPhone with no...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
CarPlay Hero

Apple Releases Wireless CarPlay Fix

Wednesday April 16, 2025 11:28 am PDT by
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed. Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles." If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...
ipad air windows 11 arm

M2 iPad Air Runs Windows 11 ARM via Emulation, Thanks to EU Rules

Tuesday April 22, 2025 5:01 am PDT by
A developer has demonstrated Windows 11 ARM running on an M2 iPad Air using emulation, which has become much easier since the EU's Digital Markets Act (DMA) regulations came into effect. As spotted by Windows Latest, NTDev shared an instance of the emulation on social media and posted a video on YouTube (embedded below) demonstrating it in action. The achievement relies on new EU regulatory...
iOS 18

iOS 18.5 Includes Only a Few Changes So Far

Monday April 21, 2025 11:00 am PDT by
Apple seeded the third beta of iOS 18.5 to developers today, and so far the software update includes only a few minor changes. The changes are in the Mail and Settings apps. In the Mail app, you can now easily turn off contact photos directly within the app, by tapping on the circle with three dots in the top-right corner. In the Settings app, AppleCare+ coverage information is more...
top stories 2025 04 19

Top Stories: iPhone 17 Pro Rumors, CarPlay Bug Fix, and More

Saturday April 19, 2025 6:00 am PDT by
This week saw rumor updates on the iPhone 17 Pro and next-generation Vision Pro, while a minor iOS 18.4.1 update delivered not just security fixes but also a fix for some CarPlay issues. We also looked ahead at what else is in Apple's pipeline for the rest of 2025 and even the 20th-anniversary iPhone coming in 2027, so read on below for all the details on these stories and more! iPhone 17 ...