Some AirPods Pro owners have run into issues with their earbuds, and there have been numerous complaints about Active Noise Cancellation failing to work properly or becoming degraded after firmware updates. This guide covers the problem and provides troubleshooting steps recommended by Apple as a potential fix.
Since the launch of the 2B588 firmware for the AirPods Pro in November 2019, there have been complaints about Active Noise Cancellation issues, which some believe have gotten worse with each firmware update.
This is not a problem experienced by all users, though the people who are affected believe that the Active Noise Cancellation properties of the AirPods Pro have been downgraded since launch.
The current version of the AirPods Pro firmware is 2D15, and there have been mixed reports on whether the update fixes the problem, as some people report improved Noise Cancellation and others suggest there's been no change.
Rather than firmware causing the problem, Apple has suggested earwax buildup could be the problem, with Apple making the following recommendations as a fix:
Make sure all iPhone, iPad, iPod touch, and Mac devices are running the latest software from Apple.
Make sure Active Noise Cancellation is enabled when the AirPods Pro are in the ears by opening up Control Center and long pressing on the volume indicator.
Clean the mesh located at the top of the AirPods Pro.
Apple says that if debris or earwax builds up at the mesh located at the top of the AirPods Pro, it can affect how Active Noise Cancellation works. Debris buildup can cause a loss of bass sound and an increase in background sounds, such as street or airplane noise.
Contact Apple Support
If AirPods Pro problems with Noise Cancellation persist after following the steps listed above, Apple suggests AirPods Pro owners should contact Apple Support for further help.
Guide Feedback
Have a question about Apple's advice for these issues, know of a potential solution we left out, or want to offer feedback? Send us an email here.
Friday January 17, 2025 2:42 pm PST by Joe Rossignol
iOS 19 is still around six months away from being announced, but a new leak has allegedly revealed a completely redesigned Camera app.
Based on footage it obtained, YouTube channel Front Page Tech shared a video showing what the new Camera app will apparently look like, with the key change being translucent menus for camera controls. Overall, the design of these menus looks similar to...
Sunday January 19, 2025 6:58 am PST by Joe Rossignol
Apple on late Saturday removed TikTok from the App Store in the U.S., and it has now explained why it was required to take this action.
Last year, the U.S. passed a law that required Chinese company ByteDance to divest its ownership of TikTok due to potential national security risks, or else the platform would be banned. That law went into effect today, and companies like Apple and Google...
Tuesday January 21, 2025 12:46 pm PST by Joe Rossignol
A leaker known as "Majin Bu" today shared an alleged image of a component for the rumored, ultra-thin "iPhone 17 Air" model.
The blurry, pixelated image shows a pair of rear iPhone shells with a pill-shaped, raised camera bar along the top. On the left side of the bar, there is a circular cutout that appears to be for a single rear camera. On the right side of the bar, there appears to be an ...
Monday January 20, 2025 9:01 am PST by Joe Rossignol
A new iPhone SE is widely rumored to launch this year, and the device has potentially been confirmed today by known leaker Evan Blass.
In a private social media post, Blass shared an image of what appears to be source code mentioning an iPhone SE (4th Gen), which casts doubt on the alternative "iPhone 16E" name rumored for the device. However, the name in the source code could be a...
Sunday January 19, 2025 8:11 am PST by Joe Rossignol
After a four-year wait, a new AirTag is finally expected to launch in 2025. Below, we recap rumored upgrades for the accessory.
A few months ago, Bloomberg's Mark Gurman said Apple was aiming to release the AirTag 2 around the middle of 2025. While he did not offer a more specific timeframe, that means the AirTag 2 could be announced by the end of June.
The original AirTag was announced...
Saturday January 18, 2025 10:28 am PST by Joe Rossignol
iOS 19 will not drop support for any iPhone models, according to French website iPhoneSoft.fr.
The report cited a source who said iOS 19 will be compatible with any iPhone that can run iOS 18, which would mean the following models:
iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 14
iPhon...
Sunday January 19, 2025 8:25 am PST by Joe Rossignol
In September, Apple said that it would be launching Powerbeats Pro 2 in 2025, and it appears the wireless earbuds are coming very soon.
Powerbeats Pro 2 images found in iOS 18 code
In his Power On newsletter today, Bloomberg's Mark Gurman said the Powerbeats Pro 2 are "due imminently." In addition to Apple filing the Powerbeats Pro 2 in regulatory databases last month, Gurman said Apple is...
Tuesday January 21, 2025 6:40 am PST by Joe Rossignol
Apple plans to release at least one new iPad Pro model this year, according to a supplier-focused report today from Korean website The Elec. It is likely that the 11-inch and 13-inch iPad Pro models would be updated simultaneously.
After receiving an OLED display last year, the report said the iPad Pro will receive only "minor" changes this year. Overall, the next iPad Pro is expected to...
Thursday January 16, 2025 12:39 pm PST by Juli Clover
Apple provided the third beta of iOS 18.3 to developers today, and while the betas have so far been light on new features, the third beta makes some major changes to Notification Summaries and also tweaks a few other features.
Notification Summary Changes
Apple made multiple changes to Notification Summaries in response to complaints about inaccurate summaries of news headlines.
For...
