MacRumors

Late last year, Apple was fined $1.2 million by Italian regulators over warranty-related issues, with Apple being cited for not adequately disclosing standard two-year warranties required to be offered with new products sold in the country.

Following the ruling, Apple temporarily added disclosures to its Italian online store even as it was appealing the decision. Apple officially lost its appeal earlier this year, with the company being required to pay the previously-assessed fine.

Reuters now reports that Italian regulators remain concerned about Apple's sales and marketing tactics and are considering additional fines and an eventual temporary ban on Apple's ability to sell products in the country as further sanctions.

The AGCM said in its monthly bulletin that Apple was continuing to adopt unfair commercial practices in Italy and noted this could eventually lead to the closure of its Italian operations for up to 30 days.

The U.S. group has 30 days to respond.

The AGCM alleges that information provided by Apple about an extra guarantee scheme encourages customers to buy the service without clearly explaining that the company is obliged to offer a two-year free warranty, the source said.

Italy is not the only country where Apple is facing criticism over its warranty policies. Earlier this year, consumer groups in eleven European Union countries filed letters of complaint with their respective regulatory agencies asking them to take action against Apple's misleading warranty sales tactics in light of the EU's requirement for a standard two-year warranty. The company clarified the differences between EU protection and Apple's warranty policies, but concerns about its disclosures apparently still remain.

Update: Apple takes issue with the Italian antitrust authority, saying in a statement:

We have introduced a number of measures to address the Italian competition authority concerns and we disagree with their latest complaint.

Following this weekend's shutdown of MobileMe in favor of iCloud, Apple today sent out an email to users of its beta iWork.com service reminding them that it too will be discontinued on July 31.

Dear iWork.com user,

Remember, as of July 31, 2012, you will no longer be able to access your documents on the iWork.com site or view them on the web.

We recommend that you sign in to iWork.com before July 31, 2012, and download all your documents to your computer. For detailed instructions on how to save a copy of your documents on your computer, read this support article at Apple.com.

Moving forward, you can use iCloud to store your documents and make them available across your computer and your iPhone, iPad, or iPod touch. Learn more about iCloud.

Sincerely,
The iWork team

iWork.com launched as a free beta in January 2009, with Apple intending to eventually offer the service with tools for collaboration on iWork documents for a fee. The service never exited beta, however, and with iCloud offering new options for moving documents around the company has decided to eliminate the program.

While iCloud does not replicate all of the features of iWork.com, Apple continues to expand the functionality of iCloud, with the next round of improvements coming with OS X Mountain Lion later this month and iOS 6 this fall.

ifoAppleStore posts a photo of Apple's concept for a redesigned Genius Bar for at least some of its retail stores, a move intended to increase capacity at the busy support location. Significantly, the change turns the entire Genius Bar by 90 degrees to provide stools for customers on both sides of the table.

The change also breaks down the barrier between customers and support staff, with Geniuses and customers apparently mingling on the same side of the table. As Apple has tweaked its support procedures so that Geniuses are assisting up to three customers at a time, the company can also more efficiently address customer needs with the new layout. In the example described by ifoAppleStore, the move allows the total number of stools to be increased from 7 to 12, although some of the newly-gained space will still be needed by Geniuses for their work with customers.

This new 90-degree Genius Bar turn solution would be particularly effective at narrow stores where there is limited room for seated customers. The improvement seems to come at the expense of the very popular kids area, with its round, black seats and iPads loaded with children’s software. It’s not clear if this design change will be rolled out to other stores or if it’s simply being tested at this specific store.

As the report notes, the move would sacrifice the kids' tables typically found near the rear of Apple's narrow store designs, certainly a disadvantage for some customers. Apple earlier this year replaced the iMacs at its kids' tables with new iPads, increasing the number of devices available for use and moving to a more natural touch-based exploration concept.

Associated Press reports that Apple and Chinese company Proview Technology have reached a settlement deal that involves Apple paying $60 million for the rights to the "iPad" trademark in China.

"The iPad dispute resolution is ended," the Guangdong High People's Court said in a statement. "Apple Inc. has transferred $60 million to the account of the Guangdong High Court as requested in the mediation letter."

Proview began publicly objecting to Apple's use of the iPad name in late 2010, with the situation eventually escalating to see Proview demanding bans on iPad sales in the country and up to $2 billion in compensation.

Settlement talks initiated earlier this year reportedly saw Apple offering $16 million to settle the case, but Proview was apparently holding out for a $400 million settlement that could save the company as it seeks to reorganize under bankruptcy.

Apple argued in several court cases that it had acquired the Chinese rights to the iPad name in late 2009 as part of a deal with Proview's Taiwanese arm. That deal, brokered by Apple dummy corporation IP Application Development, reportedly saw the rights to the name transferred in a number of markets around the globe for just $55,000. Proview later claimed that the Chinese rights to the trademark were owned by its Chinese subsidiary and that the Taiwanese arm consequently could not have sold them to Apple.

As promised, Apple has shut down the MobileMe web service but is still allowing users to migrate their data for a "limited time". Apple had been sending out warnings to users of the impending shutdown.

Apple announced the planned discontinuation of the MobileMe service last year. Apple expects users to migrate to their iCloud service, though not all services have been transitioned to the new service.

Just days after Apple won an injunction barring U.S. sales of Samsung's Galaxy Tab 10.1, Reuters reports that the same judge has issued a second preliminary injunction that would bar sales of Samsung's Galaxy Nexus smartphone.

"Apple has made a clear showing that, in the absence of a preliminary injunction, it is likely to lose substantial market share in the smartphone market and to lose substantial downstream sales of future smartphone purchases and tag-along products," Judge Koh said in Friday's ruling.

The new Galaxy Nexus injunction is a much more significant victory for Apple than the Galaxy Tab 10.1 injunction, as evidenced by the $95 million bond Apple will need to post in order for the injunction to take effect. The bond money, which amounted to only $2.6 million in the Galaxy Tab 10.1 case, would be used to compensate Samsung should Apple ultimately lose the case when it goes to full trial.

The Galaxy Nexus has been Google's flagship device for showing off its Android 4.0 "Ice Cream Sandwich" operating system since late last year, and was given away to attendees at this week's Google I/O conference as part of a package showing off the forthcoming Android 4.1 "Jelly Bean" update.

Just after the launch of the Retina MacBook Pro earlier this month, AnandTech provided a first glimpse of the machine's display performance, noting the various resolution options available to users and examining how its color and contrast compares to other notebooks.

After having more time to analyze the new machine, AnandTech last week published its full review of the Retina MacBook Pro, bringing its thorough and technically-detailed perspective to the report. While the whole review is definitely worth a read, the section on graphics performance bears special attention.

With the integrated Intel HD 4000 and discrete NVIDIA GeForce GT 650M graphics units responsible for driving 2880x1800 pixels in standard Retina mode and as many as 3840x2400 pixels before downscaling to display 1920x1200 at its highest non-Retina resolution, Apple is clearly pushing the limits of the machine's graphics capabilities.

At the default setting, either Intel’s HD 4000 or NVIDIA’s GeForce GT 650M already have to render and display far more pixels than either GPU was ever intended to. At the 1680 and 1920 settings however the GPUs are doing more work than even their high-end desktop counterparts are used to.

AnandTech goes on to assess this graphics performance, noting that the Retina MacBook Pro at times struggles to maintain a "consistently smooth experience".

At 2880 x 1800 most interactions are smooth but things like zooming windows or scrolling on certain web pages is clearly sub-30fps. At the higher scaled resolutions, since the GPU has to render as much as 9.2MP, even UI performance can be sluggish. There’s simply nothing that can be done at this point - Apple is pushing the limits of the hardware we have available today, far beyond what any other OEM has done.

Focusing on browser scrolling behavior, which also involves substantial CPU load, AnandTech notes that the resource-intensive Facebook news feed pages can display at over 50 frames per second on a 2011 MacBook Pro, but that the new Retina MacBook Pro struggles to hit 20 frames per second as it pushes so many more pixels.

The report notes that OS X Mountain Lion will help address some of these issues by leveraging Core Animation, but in AnandTech's testing it was still only able to achieve 20-30 frames per second under Mountain Lion. Further improvements in performance will have to wait for hardware capabilities to catch up with demands imposed by these new ultra-high resolution displays.

In what should not be a surprise given Siri's beta status and its use of new technology for voice interaction with mobile devices, a study from Piper Jaffray analyst Gene Munster finds that Siri's abilities are still eclipsed by the traditional text-entry Google searches that have been in place for years.

The study included presenting Siri with 800 queries in each of two environments, a quiet room and a busy urban street, and then assessing Siri's ability to correctly interpret the queries and provide correct responses. Specifically addressing the outdoor testing, Munster notes:

While Google comprehends 100% of searches, Siri was only able to comprehend 83% of the prompted questions on a busy Minneapolis street. In terms of answer accuracy, Siri correctly answered 62% of queries on the street compared to Google's estimated 86% answer accuracy. Based on these results, we give Google an A+ for comprehension and a B+ for accuracy while we give Siri a B for comprehension and a D for accuracy.

But while Siri has some room for improvement, Munster acknowledges that the technology is only in its infancy and he remains "optimistic about its future" with an eye toward iOS 6 as bringing substantial improvements.

Piper Jaffray's testing was conducted using the iPhone's built-in microphone in the quiet setting and Skullcandy microphone headphones for the outdoor setting, with Siri's ability to correctly comprehend queries falling from 89% to 83% when moving outdoors to the noisy urban setting. On the accuracy side, Google's 86% rating is derived from comScore data showing that Google generates 1.14 search result pages per search, suggesting that roughly 86% of time Google presents the data the user is looking for within the first few results.

Piper Jaffray also analyzed the sources for Siri's results, finding that Google provided 60% of the answers, with Yelp and other sources filling in the remainder.

Of queries excluding commands (i.e. call Jay, send text) Google would provide 60% of the answers, Yelp 20%, WolframAlpha 14%, Yahoo 4%, and Wikipedia 2%. Breaking down Siri's reliance further, Google provides 100% of navigation results, 61% of information results, 48% of commerce results and 42% of local results. Among other result aggregators, Yelp provided the most local results (51%) and commerce results (51%), while WolframAlpha provided 34% of information results.

Munster estimates that Google's share of Siri results will drop to 48% with the launch of iOS 6 as navigation, sports, and movie queries shift over to Apple and its new partners.

Last November, Adobe announced that it was ending development of Flash Player for mobile platforms, opting not to optimize the plug-in for new browser, operating system, and device configurations. Adobe's announcement came roughly a year and a half after Steve Jobs penned his "Thoughts on Flash" open letter outlining why Apple had decided not to allow Flash to run on its iOS devices.

Now nearly eight months after Adobe's announcement, the company is officially pulling Flash from the Google Play marketplace for Android for new users. Those users who already have Flash installed on their Android devices will, however, be able to continue receiving updates.

Beginning August 15th we will use the configuration settings in the Google Play Store to limit continued access to Flash Player updates to only those devices that have Flash Player already installed. Devices that do not have Flash Player already installed are increasingly likely to be incompatible with Flash Player and will no longer be able to install it from the Google Play Store after August 15th.

Adobe also notes that Flash is officially not certified for use with the upcoming Android 4.1 "Jelly Bean" previewed earlier this week, and users are encouraged to uninstall Flash if and when they update their Android devices to Jelly Bean.

Over the past several days, Gizmodo has been highlighting freezing and crashing issues on several of its staff's new MacBook Air models, linking the problems to Google Chrome. Switching to Apple's Safari browser eliminated all of the issues, and thus the site recommended that owners of the new machines avoid Chrome for the time being.

Google has now issued a statement to Gizmodo acknowledging that Chrome is the culprit and discussing the steps it is taking to address the issue. While Google has disabled some of Chrome's GPU acceleration on an emergency basis as it seeks to deploy a permanent solution, the company has also filed a bug report with Apple as such issues should not be able to cause an entire system to freeze or crash.

"We have identified a leak of graphics resources in the Chrome browser related to the drawing of plugins on Mac OS X. Work is proceeding to find and fix the root cause of the leak.

The resource leak is causing a kernel panic on Mac hardware containing the Intel HD 4000 graphics chip (e.g. the new Macbook Airs). Radar bug number 11762608 has been filed with Apple regarding the kernel panics, since it should not be possible for an application to trigger such behavior.

While the root cause of the leak is being fixed, we are temporarily disabling some of Chrome's GPU acceleration features on the affected hardware via an auto-updated release that went out this afternoon (Thursday June 28). We anticipate further fixes in the coming days which will re-enable many or all of these features on this hardware."

With the issue affecting all systems using Intel HD 4000 graphics, all of Apple's notebook models released earlier this month are susceptible and owners of the new MacBook Pro models are indeed also reporting the issue.

First launched in September 2008, Chrome has steadily gained in overall popularity among desktop Internet browsers and is currently running neck-and-neck with Firefox for the second position behind Microsoft's Internet Explorer.

Apple Senior Vice President of Hardware Engineering Bob Mansfield is retiring, according to an Apple press release. He joined Apple in 1999. He has led Mac hardware engineering since 2005, along with iPhone, iPod, and iPad engineering since 2010.

Apple® today announced that Bob Mansfield, Apple’s senior vice president of Hardware Engineering, will retire and the role will be transitioned to Dan Riccio, Apple’s vice president of iPad Hardware Engineering, over several months. The entire hardware engineering team will continue to report to Mansfield until his departure.

“Bob has been an instrumental part of our executive team, leading the hardware engineering organization and overseeing the team that has delivered dozens of breakthrough products over the years,” said Tim Cook, Apple’s CEO. “We are very sad to have him leave and hope he enjoys every day of his retirement.”

Mansfield has been instrumental in Apple's success in recent years, overseeing the development of the very successful MacBook Air notebooks, as well as recent iPhone and iPad designs. With rumors of an iPhone redesign coming this fall, it's possible that Mansfield wanted to stay with Apple through the introduction of that product.

He has sold off more than $70 million in Apple stock and options in the past few years.

Dan Riccio, the executive taking over Mansfield's responsibilities, has been with Apple since 1998. He was vice president of product design for 12 years before taking over the iPad division in 2010. Apple's press release says Riccio "has been a key contributor to most of Apple’s hardware over his career."

In a separate announcement made today in a filing with the U.S. Securities and Exchange Commission, Apple reported that Corporate Controller and Principal Accounting Office Betsy Rafael will also be retiring, effective October 19.

As announced earlier this month, Sprint prepaid subsidiary Virgin Mobile USA is launching the iPhone tomorrow, and the carrier has begun taking orders ahead of the official launch.

As noted by Bloomberg Businessweek, Virgin Mobile is seeking to capitalize on the publicity generated by the iPhone to remake itself as a major player in the market, in part by opening its first ten retail stores in Chicago to coincide with the iPhone launch. Should the stores prove successful, the carrier would seek to expand the initiative nationwide.

The new stores also mark a strategy shift for Virgin, which has previously relied on retailers such as RadioShack Corp. and Best Buy Co. to market its service, said Jeff Auman, a vice president at the carrier.

Pay-as-you-go companies, which let customers get mobile- phone service without credit checks and long-term contracts, are trying to reinvigorate the market by offering the iPhone and other popular smartphones. The industry has seen its growth slow in recent years, hurt by major carriers rolling out better phones and more flexible payment plans.

Sprint CEO Dan Hesse indicates that he expects "the iPhone will do very well on Virgin" based on pre-orders of the device so far, and giving customers dedicated retail stores for purchase and support could help extend the brand that has already found a loyal following among prepaid phone users.

Virgin is the second U.S. prepaid carrier to launch the iPhone, following Leap Wireless, which launched the device through its Cricket brand last weekend. Leap has declined to disclose iPhone sales so far, but its move to add the iPhone has certainly brought the carrier significant publicity.

According to today's report, MetroPCS may also add the iPhone to its lineup once Apple launches an LTE-compatible model, which is expected later this year. MetroPCS carrier Tom Keys acknowledge that the carrier has had talks with Apple about the iPhone and would "certainly be interested" once LTE is included.

Earlier this month, we noted that Microsoft was making a major push into the living room, seeking to use its Xbox hardware as the hub for new streaming video content and a "SmartGlass" app for various platforms that will allow two-way Airplay-like wireless streaming between devices and an Xbox connected to a television.

Bloomberg now reports that Microsoft is also making a substantial push on the music side, talking to labels about launching a hybrid music service that would offer both iTunes-like downloads and Spotify-like streaming content.

The Redmond, Washington-based software maker is in talks with major record companies for the needed rights, and plans to begin service later this year, said the people, who asked not to be identified because the discussions aren’t complete.

By combining the best features of competing services, Microsoft seeks to build a digital product that lets customers consume music any way they like. The maker of the Xbox console is building the new music business after its unsuccessful effort with the Zune service, which will close and move customers to Xbox Music, the company said on its website.

Microsoft's music service will reportedly also include a digital locker similar in some respects to iTunes Match, allowing users to host their entire music collections in the cloud for access from multiple devices. Talks with labels are still underway, and Microsoft may yet find itself unable to obtain all of the rights it is seeking, but it is clear that the company is once again working hard to compete with Apple in the digital media arena.