MacRumors

After a couple of issues with some software updates, Apple has made some quiet revisions to address the problems.

The first was a Snow Leopard security update which inadvertently caused problems with Apple's PowerPC emulation layer Rosetta. Macworld notes that Apple has since released Security Update 2012-001, version 1.1 for Snow Leopard. The new version seems to fix the PowerPC crashing issues described with the original update.

Meanwhile, the crashing/CUI errors with 10.7.3 Delta updater has also been addressed by Apple. 9to5Mac notes that Apple has responded by pulling the Delta update altogether, leaving the Combo updater alone.

The different between the Delta and Combo updaters is normally just download size alone. The Delta updater is a smaller download since it just includes the changes, while the Combo updater includes everything and weighs in at 1.3GB. The Combo updater should be available at this support page for direct download, but the page is presently not working. The direct download (1.3GB) link is still working at this time.

Some iTunes Match users are encountering difficulties when attempting to download songs they have previously uploaded to iTunes Match. Matched songs appear unaffected for most users. Threads on both the MacRumors Forums and the Apple Support Communities detail the issues.

I keep getting the "error = -2114" and "Please check that the connection to the network is active and try again." It then moves to the next download and most times is succsesful. I am getting this error in the last few hours and to about 10-20% of my downloads.

The Verge confirms that the issue occurs in both iTunes 10.5.2 and 10.5.3, and on both Snow Leopard and Lion.

There has been no word from Apple about the outage and the iCloud System Status page does not reflect any current issues.

This isn't the first issue that Apple has run into with iTunes Match in recent days. Apple is reportedly investigating a problem with songs with explicit lyrics being converted from "explicit" to "clean" after being matched.

Several Apple TV users have reported a new addition to the menus of their devices, with the new option bringing Genius recommendations for movies and TV shows in their libraries. Curiously, early reports noted that rather than carrying a correct menu title, the movie option carried the name "ATV.Menu.MOVIE.GeniusItem", suggesting that the new feature may have appeared prematurely. Apple seems to have fixed the issue, however, with the menu option now showing properly as "Genius".

Despite the strange display of the menu option, the feature does appear to have been functional since its initial appearance yesterday, with users being able to access Genius recommendations for their content.

Genius recommendations for movies and TV shows have been offered for some time in iTunes itself through the iTunes Sidebar, but those recommendations have not been available on the second-generation Apple TV. Genius recommendations are also available through the iTunes app on iOS devices.

Following Apple's release of iBooks Author last month to support creation of iBooks Textbooks, significant controversy arose regarding the software's licensing, which specified that the output from the software could only be sold via the iBookstore and not any other marketplace.

Some confusion had resulted from Apple's language, with some believing that Apple was claiming rights to all content used in the production of the iBooks Textbooks, perhaps attempting to exclude books from being published in any other form.

Apple has now addressed the issue by releasing an update to iBooks Author that includes a modified licensing agreement to clarify that Apple claims rights only to the .ibooks document format itself, with authors being free to distribute their content in non-.ibooks formats however they wish.

One key clarification comes in the "important note" included at the beginning of the license agreement. Previously, the note read:

If you charge a fee for any book or other work you generate using this software (a “Work”), you may only sell or distribute such Work through Apple (e.g., through the iBookstore) and such distribution will be subject to a separate agreement with Apple.

Apple has now clarified the note to read:

If you want to charge a fee for a work that includes files in the .ibooks format generated using iBooks Author, you may only sell or distribute such work through Apple, and such distribution will be subject to a separate agreement with Apple. This restriction does not apply to the content of such works when distributed in a form that does not include files in the .ibooks format.

A second clarification comes in section 2B, which addresses distribution of works created using iBooks Author. Subsection (ii) previously read:

[I]f your Work is provided for a fee (including as part of any subscription-based product or service), you may only distribute the Work through Apple and such distribution is subject to the following limitations and conditions: (a) you will be required to enter into a separate written agreement with Apple (or an Apple affiliate or subsidiary) before any commercial distribution of your Work may take place; and (b) Apple may determine for any reason and in its sole discretion not to select your Work for distribution.

With the updated terms, Apple has reworded this section and added bold text addressing ownership of the original content:

[I]f the work is provided for a fee (including as part of any subscription-based product or service) and includes files in the .ibooks format generated using iBooks Author, the work may only be distributed through Apple, and such distribution will be subject to a separate written agreement with Apple (or an Apple affiliate or subsidiary); provided, however, that this restriction will not apply to the content of the work when distributed in a form that does not include files in the .ibooks format generated using iBooks Author. You retain all your rights in the content of your works, and you may distribute such content by any means when it does not include files in the .ibooks format generated by iBooks Author.

iBooks Author 1.0.1 with the updated license agreement is a free download from the Mac App Store, but weighs in at the application's full size of roughly 140 MB.

asymco's Horace Dediu has released his latest calculations of revenue and profits in the global mobile phone industry, finding that Apple has increased its share of the top vendors' profits to 75%. Samsung followed in second place with 16% of industry profits while no other vendor accounted for more than 4% of profits.

Apple reached 75% of profit share, nearly 40% of revenue share and 9% of units share.

Apple and Samsung combined for about 91% of profits with RIM third at 3.7%, HTC fourth at 3.0% and Nokia last at 1.8% of a $15 billion total for the quarter.

Dediu's analysis covers eight top mobile phone vendors: Apple, Samsung, Nokia, Research in Motion, HTC, LG, Motorola, and Sony Ericsson. While the numbers do not include a few major players such as China's ZTE for which public numbers are not available, his analysis does provide a relatively solid picture of the industry.

According to Dediu's numbers, Apple has held the top spot in profits for 13 quarters in row since overtaking Nokia, and now dominates the industry with its 75% share of profits. Apple succeeds by generating high profitability on high-end devices, enabling it to take the majority of profits while still controlling less than 10% of unit sales.

While the odd "CUI Error" experienced by some users after upgrading to OS X 10.7.3 earlier this week has garnered a fair amount of attention, it appears that a security update released for Mac OS X Snow Leopard at the same time is also causing major issues for users who rely on older PowerPC applications that run under Apple's Rosetta framework.

Security Update 2012-001 was released alongside OS X 10.7.3 on Wednesday in order to bring some of the security fixes found in OS X 10.7.3 to users still running Mac OS X Snow Leopard. But as noted in several discussions at Apple's forums (1, 2, 3) and elsewhere, users are experiencing a variety of problems with Rosetta apps following the update, including repeated crashes when trying to use any commands from the applications' main dropdown menus.

Users are reporting a significant number of applications being affected by the issue, including Microsoft Office X and 2004, older versions of Adobe Photoshop, Quicken, Filemaker 7, and various other applications that had been written to run on PowerPC chips used in Apple's older machines.

With Apple's transition to Intel, the company developed the Rosetta framework to allow those applications to continue to function on new hardware. Apple has discontinued Rosetta in OS X Lion, but it was still included as an optional install in Mac OS X Snow Leopard and a number of users have continued to use PowerPC applications on those systems either because they do not wish to upgrade or because newer versions are simply not available.

As noted in the Apple discussion forums, one user has worked to create a patch to address the issue, but the patch does not yet appear to work for all Rosetta applications.

This is a band-aid and is only recommended in emergency situations. Apple is currently working on a fix, but until that happens, we are stuck with reverse-engineering their update. I hope this helps those in distress from this update.

Those who have spoken to Apple customer service about the issue have received varying responses, from notes that the company doesn't yet know what the problem is to claims that there is no issue and that Rosetta support has simply been discontinued, with the latter being unlikely to be true given that the change occurred with a minor security update.

Bloomberg reports that Apple has removed all non-iPhone 4S devices with 3G technology from its German online store following a win by Motorola in the ongoing patent dispute between the two companies. The devices, which include the 3G iPad 2, iPhone 4, and iPhone 3GS, remain available from Apple's physical stores and other resellers in the country.

The removal is related to enforcement of a December injunction focused on a Motorola patent on 3G GPRS technology.

“While some iPad and iPhone models are not available through Apple’s online store in Germany right now, customers should have no problem finding them at one of our retail stores or an authorized reseller,” [Apple spokesman Alan] Hely said.

Beyond the 3G issue, Motorola has also won an injunction against Apple related to its iCloud services. Motorola has yet to seek enforcement of that ban, but could do so if it elected to post a $132 million bond to help cover penalties if it ultimately loses the case on appeal.

Apple is appealing both decisions, but has apparently agreed to remove the numerous 3G devices from its German online store while the process remains ongoing.

Update: SlashGear reports that Apple has issued a statement claiming that the 3G GPRS injunction has already been suspended and that the affected iPhone and iPad devices will return to the German online store "shortly".

Apple has been granted a suspension of the German injunction against 3G-enabled iOS devices, with the iPad WiFi + 3G, iPhone 4 and other gadgets back on sale through the company’s online store. ”All iPad and iPhone models will be back on sale through Apple’s online store in Germany shortly” the company told us in a statement. “Apple appealed this ruling because Motorola repeatedly refuses to license this patent to Apple on reasonable terms, despite having declared it an industry standard patent seven years ago.”

Update 2: The affected devices are now available again in the German online store.

Apple CEO Tim Cook earlier this week explained that new Apple's new Senior Vice President of Retail, John Browett, was hired not to "bring Dixons to Apple", but instead "to bring Apple to an even higher level of customer service and satisfaction." In the initial press release announcing the hire, Cook went even further, saying that "John shares that commitment [to customer service] like no one else we’ve met."

Showcasing part of John Browett's dedication to customer service, MacRumors reader Paul Harmer passed along this story of a run-in he had with Browett in the UK:

Just a quick note about John Browett -

About a year ago I was with a friend in our local branch of PC World (part of the Dixons group) looking at plasma TVs. We were assisted by a really charming and knowledgable assistant, who I must admit appeared slightly better-dressed and older than most in the store. He must have spent at least 30 minutes with us, explaining the pros and cons of LCD vs plasma, and the best deals available. An excellent impression.

Turns out it was John Browett making one of his regular store visits, but we had to prise this out of him.

Hope he does well, genuinely impressive bloke, and this ties in with your comment about his passion for customer service. He means it!

Paul

In another example of how Browett may be a better fit for Apple than previously realized, Mr. Harmer emailed Dixons Group to share the story of his experience and received an email back from CEO John Browett himself:

Dear Paul,

Thank you for your kind comments.

Hope the TV works out well.

Happy new year

John

When Steve Jobs was CEO, he was known to occasionally respond to customer emails directly. Since he became CEO, Tim Cook has been doing the same.

John Browett begins at Apple in April.

In December, an apparent bug appeared in Apple's iMessage service that allowed iMessages to be sent to a stolen iPhone. Earlier this week, Gizmodo reported that a customer who went to Apple's Genius Bar began receiving iMessages to and from the Genius who helped fix their phone.

It appears that the Genius took his personal SIM card and inserted it into the customer's iPhone as part of a series of unofficial and unapproved diagnostic efforts to fix the customer's phone. An Apple representative explained to The Loop's Jim Dalrymple that the issue in the Gizmodo story wasn't a bug, but instead was the result of the Genius not following protocol.

“This was an extremely rare situation that occurred when a retail employee did not follow the correct service procedure and used their personal SIM to help a customer who did not have a working SIM,” Apple representative Natalie Harrison told The Loop. “This resulted in a temporary situation that has since been resolved by the employee.”

The act of installing an employee's personal SIM card into a customer's iPhone is obviously not an approved procedure at the Genius Bar. However, the fact that the Genius wasn't supposed to perform this act does not mean that this was merely an "extremely rare situation".

In the Gizmodo situation, a customer was having difficulties with her iPhone 4 and took it to the Genius Bar to be serviced. When it was returned, the phone was in perfect working order, except for one thing: it displayed every incoming and outgoing iMessage meant for the Genius. Because he had inserted his personal SIM card into the iPhone during the diagnostic process, it registered with Apple's iMessage servers and began sending all of his messages to the customer's phone.

A number of customers have reported similar iMessage issues, including messages continuing to go to a stolen iPhone after a remote wipe and a SIM card deactivation. This is obviously an unintended action, and though Apple explains the solution to be "toggle iMessage on and off" in the Settings app, that is an impossible act to perform remotely on a stolen phone.

(Image via Ars Technica)

Earlier today, Japanese blog Mac Otakara claimed that Apple will be holding an "unusual" event in February, backtracking somewhat on its earlier claim of an early February iPad 3 event.

The Loop's well-connected Jim Dalrymple now reports that Apple will not hold an event in February, indicating that observers waiting for the iPad 3 or other major announcement from Apple will need to hold out until at least March.

This is not going to happen, according to my sources. Apple will not hold an event in February, unusual or otherwise. That’s it.

Dalrymple has in the past quashed inaccurate rumors regarding Apple media events, and has proven to have reliable information.

Last week, following Apple's blockbuster earnings report, the company held an internal town hall meeting with employees to discuss "exciting new things". While one piece of information about new employee hardware discounts did surface, little else from that meeting has made its way off of Apple's campus.

The Verge now reports that it has been hearing that discussion of the company's philanthropic efforts was a notable focus of the event, with Tim Cook spending "quite a bit of time" talking about the company's work in that area. One of Cook's first visible actions as CEO was to institute a charitable matching program for employees under which the company would match donations up to $10,000 per employee per year, a move that marked a distinct departure for Apple following the Steve Jobs era. That program resulted in $2.6 million in donations in its first two months of existence.

According to The Verge, Cook disclosed at the town hall meeting that Apple has also given $50 million to Stanford University's hospitals, divided equally among projects for a new main hospital and new children's hospital. Apple's involvement in Stanford's philanthropic efforts for the hospitals was announced last year as part of a consortium also involving eBay, HP, Intel, Intuit and Oracle, but Apple's specific monetary commitment to the effort had not been revealed.

Apple CEO Tim Cook held a town hall meeting last week to celebrate Apple's record quarter, and in addition to giving employees deep discounts on Apple products, we're now hearing that he spent quite a bit of time focusing on Apple's charitable contributions. According to our sources, Cook said that Apple has donated a total of $50 million to Stanford's hospitals, split into $25 million for a new main building and $25 million for a new children's hospital.

Cook also reportedly addressed Apple's work with (Product) RED, the Bono-led effort to fight AIDS, with Cook noting that the company has given over $50 million to the project through its special (Product) RED-branded iPods and accessories. Bono had previously cited Apple's involvement in (Product) RED in rebuffing criticism of Jobs regarding his lack of public philanthropy.

The Associated Press reports on a new initiative from the U.S. government to help push schools and textbook companies make the transition to digital textbooks over the next five years. With Apple pushing itself to the forefront of the digital textbook discussion with its iBooks Textbooks launch just two weeks ago, the company stands to significantly benefit if its iPad hardware becomes a primary tool in the move to digital textbooks.

Education Secretary Arne Duncan and Federal Communications Commission chairman Julius Genachowski on Wednesday challenged schools and companies to get digital textbooks in students' hands within five years. [...]

Tied to Wednesday's announcement at a digital town hall was the government's release of a 67-page "playbook" to schools that promotes the use of digital textbooks and offers guidance. The administration hopes that dollars spent on traditional textbooks can instead go toward making digital learning more feasible.

The report notes that the K-12 textbook industry is an $8 billion per year market in the U.S. and that textbook companies have been working for a number of years on digital initiatives. The primary roadblock, according to the textbook publishers, has been that schools simply don't have the hardware necessary to make the full commitment to digital learning.

With the iPad starting at $499, pricing is undoubtedly still a significant hurdle for schools that will need to purchase the devices in significant quantities, although Apple has been rumored to be looking to bring the entry-level pricing down in the coming months by continuing to offer the iPad 2 alongside the new iPad 3.

Following yesterday's release of OS X 10.7.3, a number of users in our forums and at Apple's discussion forums began reporting issues with the update. The most serious of these issues seems to be widespread crashing of apps generally accompanied by an artwork error in the crash notice window in which the window's buttons are replaced with graphics showing "CUI" and question marks.

In general, users have found that applying the combo version of the OS X 10.7.3 update rather than the standard delta version typically offered via Software Update will fix the issues. The combo update can even be applied over an existing installation that is exhibiting the problem.

With the crashing issues perhaps causing users difficulties in applying the combo update to fix the problem, OS X Daily provides a nice summary of how this can be accomplished:

The simple formula is this:

- Download Mac OS X 10.7.3 Combo Updater (direct link)
- Run the 10.7.3 Combo Updater on top of the existing 10.7.3 installation
- Reboot

If you can’t get to the desktop of the Mac in question, you can boot it with Target Disk Mode (Firewire or Thunderbolt required), and then point the 10.7.3 Combo Update at the troubled Mac and install it that way. If your OS X installation is totally screwed up and you can’t use target disk mode, you have a few choices:

1. Restore from a recent pre-10.7.3 Time Machine backup, then install the Combo Updater
2. Boot from Recovery HD, a Recovery Drive, or Lion USB drive, and reinstall everything

Not the best situation, but hopefully you have recent Time Machine backups.

The report also notes that users who already updated and are unaffected by the issues but still concerned that there may still be issues lurking can back up their systems and simply install the combo version for peace of mind.

Update: 9to5Mac notes that Apple has put out a notice to a set of OS X 10.7.3 testers asking for feedback on the issue.

We would like to know if you have experienced an issue after updating to 10.7.3 characterized by the following: Applications crash or quit on launch, The term “CUI” and other graphic anomalies appear in dialogs and windows. If you have encountered this issue please submit a bug report. Be sure to include the following with your report: Install logs, system logs, a full System Report.