Late last month during the Opening Ceremonies for the Summer Olympics, Apple debuted a series of three ads focused on an "Apple Genius" helping customers in unusual situations. The ads received a relatively poor reception, with some observers objecting to the portrayal of customers as clueless and others simply not finding the ads as humorous as they were clearly intended to be.
While Apple continues to feature the ads on its Mac site, a number of people have noticed that the ads have not re-aired on television since the opening weekend of the Olympics. In line with that observation, Mashable reports that Apple has indeed stopped airing the ads. But rather than the move being related to their mediocre reception, a representative for Apple's ad agency claims that the ads were only ever intended to run for that brief period of time.
A rep for TBWA/Media/Arts Lab, Apple’s ad agency, says the ads are not running anymore, but that was the plan all along. The ads were intended only for a “first run” during the Olympics, which meant just the first weekend of the Games, the rep says.
The new ads also remain on Apple's YouTube page, although the company quietly removed and reposted its Martin Scorsese iPhone ad to the channel late yesterday, leading to speculation that the company prefers to have that ad rather than the newer Genius ads at the top of its feed.
Wired reporter Mat Honan details the exact process by which hackers had gained control of his iCloud account. The hijacked iCloud account resulted in a remote-wipe of his iPhone, iPad and MacBook Air, as well as further intrusions into his Gmail and Twitter accounts.
As previously reported, the hackers were able to convince Apple Support to provide them with a temporary password to access Honan's account. Honan details exactly how this was performed.
Apparently, Apple Support only requires an iCloud user's billing address and last-four digits of the credit card on file in order to issue a temporary password. That temporary password grants full access to the user's iCloud account. Apple spokesperson Natalie Kerris issued this statement which claims that internal policies were not followed completely in Honan's case, but failed to specify exactly how:
“Apple takes customer privacy seriously and requires multiple forms of verification before resetting an Apple ID password. In this particular case, the customer’s data was compromised by a person who had acquired personal information about the customer. In addition, we found that our own internal policies were not followed completely. We are reviewing all of our processes for resetting account passwords to ensure our customers’ data is protected.”
Wired was able to confirm the reported policy themselves by successfully gaining access to another account using only those two pieces of information: a billing address and last-four digits of the credit card number.
As noted by Honan, a target's billing address is generally easy to determine by looking up a domain registration or by public white pages databases. As for discovering the last-four digits of Honan's credit card, Honan's hacker used a loophole in Amazon's security systems which don't protect the last-four digits of their user's credit card information. The hack requires a two-step phone call to Amazon. In the first call, Amazon allows you to add a second credit card to the account by simply offering the account's billing address, name and email address. Then, a second call allows you to add a second email address by verifying the previously added credit card. This second email address then has access to the account information including the last four digits of the original credit card.
Honan's intrusion seemed to be a result of a targeted effort to infiltrate his Twitter account, and a number of items had to line up just right for the hackers to gain access. The situation does reveal that the differing security processes between different providers could open up unwanted opportunities. It also seems to show that at present, a specific user's iCloud account access can be gained with those two pieces of only semi-private information.
Honan's full story about the sequence of events is an interesting read.
Ahead of the reported announcement of the next iPhone on September 12, Sprint has dropped the price of the iPhone 4S to $149.99 when purchased with a new two-year contract, as noticed by All Things D.
In addition to the reduced price, Sprint is also waiving the $36 activation fee. The special price is only available via Sprint's website. The iPhone 4S remains at its normal $199 price on the Apple Online Store.
Nuance, the company behind the speech recognition technology in the Siri and Dictation features on the iPhone, iPad and OS X, has released a new Siri-like API called Nina. Developers will be able to integrate Nina into their apps allowing the use of voice commands like Siri allows.
In order to differentiate their applications from others, developers will have the ability to customize their Nina integration with different voices. Nuance said today in a statement that it has inked a deal with USAA, the financial services provider for U.S. servicepeople, to integrate Nina into its mobile app. USAA plans to kick off with a pilot program in August and launch Nina to all members early next year.
Though Apple has had some difficulties with its iAd mobile advertising network, the company just published a new case study (via TechCrunch) and video promoting the success Land Rover had advertising with iAd on the iPhone.
Among the other more interesting tidbits on Apple's 'Brands' page are some statistics on iOS usage including that users spend 73 minutes per day on average using apps, and that users who click on an iAd spend an average of 60 seconds per visit.
When Land Rover set out to introduce the all-new Range Rover Evoque the goal was to engage an all-new audience. The iAd Network identified the perfect target and worked with Mindshare and Y&R Group to bring the Land Rover experience to them in an innovative way. With 80 seconds spent on average with the ad, Ken Bracht, Communications Manager with Land Rover North America, noted that “There is a difference between someone sitting on their couch absorbing that 30-second television ad and someone actually engaged in their iPhone or their iPad. There's definitely higher attentiveness with something like an iAd as opposed to a television ad.”
Apple has made several changes to iAd to increase both developer and advertiser adoption. It has slashed the minimum ad buy to $100,000 -- down from $1 million originally -- and increased the share of advertising that's paid to developers from 60% to 70%. Andy Miller, Apple's former head of the iAd division, left the company only 18 months after Apple purchased Quattro Wireless -- the company that became iAd.
As noted by several users in our forum, Apple's new iOS 6 Beta 4 just released to developers removes the dedicated YouTube app that has been included on the iPhone operating system since its launch in 2007.
The reason for the removal is unclear, although speculation naturally turns to the strained relationship between Apple and Google. Aside from YouTube, Apple's iOS 6 contains another high-profile departure from Google's services with Apple rolling out its own mapping and navigation service to displace Google.
YouTube videos can still be played through the embedded viewer, but the removal of the dedicated YouTube app marks a significant reduction in the prominence of Google on iOS.
Update: The Verge reports that Apple has issued a statement acknowledging the removal.
Our license to include the YouTube app in iOS has ended, customers can use YouTube in the Safari browser and Google is working on a new YouTube app to be on the App Store.
We're receiving numerous report that Apple today released the fourth beta of iOS 6, the company's next-generation mobile operating system set to launch "this fall", presumably alongside new iPhone hardware with an official announcement at Apple's September 12 media event.
As with previous builds, the new one is arriving as an over-the-air update first, and it is generating some confusion since it is labeled as "beta 3" despite being offered to users who already have the third beta installed on their devices.
- New "Wi-Fi Plus Cellular" toggle in Settings allows apps to automatically fall back to cellular data when the Wi-Fi network the device is connected to is not performing well.
- Passbook app now has a new "App Store" button on the welcome screen. While the button does not currently function, it will presumably take users to a dedicated section of the App Store for apps that integrate with Passbook.
- The dedicated Privacy section in Settings has a new listing for Bluetooth Sharing to help monitor and control which devices can share data via Bluetooth.
- Bug with Passbook brightness has been fixed. Launching the Passbook app automatically forces device to full brightness for optimal scanning of barcodes, but in the previous beta the brightness did not return to normal upon closing the app.
iMore, which was the first source to report that Apple will be moving to a smaller dock connector with the launch of the next-generation iPhone, now claims that Apple will be moving its entire lineup of iOS devices to the new connector later this year. This includes the current 9.7-inch iPad, which was just updated in March.
iMore has learned that Apple intends to update their entire lineup of iOS device products to support the new, miniaturized Dock connector, and to do it as early the rumored September 12 special event this fall. This would include the new iPhone 5, the the new iPod nano and iPod touch, the rumored 7-inch iPad mini, and an updated version of the current 9.7-inch iPad.
iMore notes that the source of the new information is the same person who originally shared word of Apple's move to the new dock connector, and with numerous other mainstream news reports and parts leaks supporting the original claim, the source does appear to have accurate information.
Apparently, Apple believes consistent Dock connectors across the line, and other improvements they're able to make to the new iPad this point, are more important than sticking to yearly release schedules.
Case openings for dock connectors on iPhone 4S (left) and claimed next-generation iPhone (right)
iLounge last week hinted at some changes for the fourth-generation iPad with the suggestion that the device could launch with the smaller dock connector later this year, but iLounge expressed skepticism about that possibility given the relatively short time since the last update to the device.
Last month, AT&T announced that it would join Verizon in offering shared data plans including unlimited talk and text on phone while allowing users to share their monthly data allotments across multiple devices. The plans are structured with two basic components: a monthly cost for a data allotment and a per-device charge that varies from $10 to $45 depending on the type of device and the data plan selected.
AT&T has just announced that the new plans will be launching on August 23, and while current users will not have to switch to the new plans, they may do so without adding on to their contract term. And unlike Verizon, AT&T will continue to offer its existing plans alongside the new Mobile Share plans, giving users several options to help fit their device and service needs.
AT&T's new Mobile Share plans do include tethering and mobile hotspot functionality on compatible devices, while also offering free access to over 30,000 AT&T Wi-Fi hotspots around the country.
Full details on the new plans are available on AT&T's website.
In line with recent claims that European carriers have been stockpiling nano-SIMs with some carriers even working with Apple to test the new, smaller cards ahead of the next-generation iPhone launch, Nowhereelse.fr shares [Google translation] a set of comparison photos showing what is claimed to be a nano-SIM tray for the next iPhone next to the current micro-SIM tray used in the iPhone 4S. If the part is legitimate, it indeed confirms that Apple will be using the smaller SIM card form factor that it worked to push through standards approval earlier this year.
With new photos of the next-generation iPhone's SIM tray in hand, we have reexamined the photos from early May of what was also claimed to be the device's SIM tray, and we now believe that we were incorrect in our initial assessment that that part represented a micro-SIM tray nearly identical to that found in the iPhone 4S. While those photos did not show the side of the tray that holds the SIM card, the overall dimensions of the tray are in a ratio of roughly 1.55-1.6. This is in line with what is seen on the new nano-SIM tray shown by Nowehereelse.fr and different from the iPhone 4S micro-SIM tray that has dimensions in a ratio of approximately 1.37. The nano-SIM card itself has dimensions in a ratio of 1.4, compared to a ratio of 1.25 for the larger micro-SIM.
Consequently, it indeed appears has indeed been planning to use its proposed nano-SIM standard in the next-generation iPhone for a numbers of months, even before the standard was approved by the European Telecommunications Institute (ETSI).
Today's report also shares photos of what are claimed to be the white and black versions of the home button for the next-generation iPhone, and these photos are in line with previously-leaked photos from late April that represented the first of a number of part leaks claimed to be for the upcoming iPhone.
On Friday, Wired writer Mat Honan recounted the tale of how his iCloud account was hacked which resulted in his iPhone, iPad and MacBook Air getting remote wiped.
The point of entry appeared to be his iCloud account which was then used to gain access to Gmail and then his and former-employer Gizmodo's Twitter accounts.
At 4:50 PM, someone got into my iCloud account, reset the password and sent the confirmation message about the reset to the trash. My password was a 7 digit alphanumeric that I didn’t use elsewhere. ... The backup email address on my Gmail account is that same .mac email address. At 4:52 PM, they sent a Gmail password recovery email to the .mac account. Two minutes later, an email arrived notifying me that my Google Account password had changed.
At 5:00 PM, they remote wiped my iPhone At 5:01 PM, they remote wiped my iPad At 5:05, they remote wiped my MacBook Air.
A few minutes after that, they took over my Twitter. Because, a long time ago, I had linked my Twitter to Gizmodo’s they were then able to gain entry to that as well.
Honan wasn't entirely sure how the hackers had gotten access to his iCloud account. His guess was that they had somehow brute-force guessed the password, while others speculated his password had been keylogged or used in another insecure service.
As it turns out, the hacker was able to call Apple support and convince them they were the user. From an update to the original blog post:
I know how it was done now. Confirmed with both the hacker and Apple. It wasn’t password related. They got in via Apple tech support and some clever social engineering that let them bypass security questions.
After convincing Apple support that they were Mat Honan, the hacker had Apple Support change Honan's iCloud password which gave them full access. From there, they were able to perform the remote wipes on Honan's devices using Apple's Find My iPhone service which offers remote wipe as a security feature for lost devices.
As a somewhat public figure, Honan may have been an easier target than the average iCloud user, but many users may also have personal information publicly available on online services such as Facebook that could be used in a similar fashion. Forbes' Adrian Kingsley-Hughes suggests that Apple "needs to tighten up security and come clean about what went wrong here."
BusinessInsider has heard that Apple is presently in talks to acquire social sharing and commerce site The Fancy.
The objective: to secure a role for Apple in the growing e-commerce market, putting the 400 million-plus users with credit cards on file with Apple's iTunes Store to work shopping—with Apple getting a cut of the action.
The Fancy is described as a rival to the fast growing Pinterest site which is used to share photos of items found online. The Fancy describes itself:
Fancy is part store, blog, magazine and wishlist. It's a place to discover great stuff, to curate a collection of things you love, to get updates on your favorite brands and stores and to share your discoveries.
Use it to create a catalog of your favorite things around the web and around the world. When you find something you love somewhere on the web, Fancy it.
The Fancy's biggest advantage over its rival appears to be the ability for users to purchase items directly from the site. Both allow users to "pin" or "fancy" products found on the internet and allow other users to browse these items in various collections.
Apple CEO Tim Cook reportedly met withThe Fancy CEO at Allen & Co.'s Sun Valley conference. Cook even created an account on the service and "fancied" seven different items. Businessinsider speculates that Apple's interest in the company may have to do with a broader e-commerce strategy.
Back in October 2010, Steve Jobs appeared on an Apple earnings conference call to address the Android-based iPad competitors that were just then coming to the market. With the majority of those tablets carrying 7-inch displays, Jobs noted that the screens were only 45% as large as the iPad's and that Apple believed the iPad's 9.7-inch display was the minimum necessary for an acceptable user experience.
With rumors of an "iPad mini" having circulated since that time and now appearing to gain traction with more prominent sources beginning to point to a launch later this year, interest in the potential device has continued to build. Supporting the idea of a 7-inch tablet, Wired's Christina Bonnington notes that part of iOS software chief Scott Forstall's testimony in the Apple-Samsung patent trial has revealed that content chief Eddy Cue was pushing for a 7-inch iPad by January 2011.
In email, Eddy Cue wrote "I believe there will be a 7-inch market and we should do one." referring to a 7-inch iPad
Apple internal email shows Eddie Cue advocated in 1/11 for 7" iPad, said Steve Jobs seemed receptive most recent time
iMore, which has offered reliable information on a number of topics in recent months, claimed earlier this week that Apple's September 12 media event that has been all but confirmed by numerous mainstream media reports will see the introduction of both the next-generation iPhone and the iPad mini. Other reports have been less clear on the timing for an iPad mini launch, but many believe that it will launch in time for the holiday shopping season.
Update: CNET posts the full email sent by Cue to other senior executives at Apple:
Having used a Samsung Galaxy, I tend to agree with many of the comments below (except moving off the iPad). I believe there will be a 7" market and we should do one. I expressed this to Steve several times since Thanksgiving and he seemed very receptive the last time. I found email, books, facebook and video very compelling on a 7". Web browsing is definitely the weakest point, but still usable.
Apple.pro points [Google translation] to several images posted to Chinese microblogging site Sina Weibo showing what is claimed to be the rear shell of the "iPad mini". We certainly can not speak definitively to the authenticity of the images, and anything posted randomly to a microblogging site is clearly suspect until additional supporting evidence is discovered, but we have elected to share these images on our blog page for interest and discussion.
Click for larger
Notably, the rear shell does not contain a hole for a rear camera. Cases for the rumored device have been showing a rear camera, although those too must be taken with a grain of salt until additional parts evidence surfaces.
Click for larger
The user who posted the images has no track record of previous posts on the service, and thus there is no history by which to judge the accuracy of the claimed photos, and they are presumed to be fakes. Consequently, we are simply presenting them for documentation and discussion.
With the recent addition of Hulu Plus to the Apple TV platform, analysts are thinking of other video content that could be making its way to the product. Over the years, Apple has updated the Apple TV's software several times, occasionally adding new video content. In 2011, Apple added support for Vimeo, streaming NHL games, and Wall Street Journal videos.
As noticed by All Things D, from a Seeking Alpha transcript, CBS CEO Les Moonves answered an analyst's question yesterday about offering CBS content on the Apple TV platform in the future:
Anthony J. DiClemente — Barclays Capital, Research Division
Okay. And then one for Les. You — I’m sure — you may have seen that Apple TV added Hulu onto its platform this week. I’m just wondering, when you think about Apple, are you in any way philosophically opposed to offering CBS on the Apple TV platform? And I know I — just from prior experience, I’m sure your answer will have something to do with getting paid for your content. But more specifically, is there anything you need to see or specifically anything you need to get in order to be convinced that that’s a smart strategy for CBS?
Leslie Moonves
Look, Anthony, you’ve — we’ve had this discussion many times before. You’re right, it depends what the terms are, it depends what we get paid for. It depends on what effect Apple TV would have on either our advertising, our syndication or our retrans, which are our 3 main buckets of revenue for our content. So if it sits in well, like Netflix did and Amazon did, we’re happy to discuss it. If it doesn’t and we’re — they’re using our content to build a business, we’re not quite as favorable to that. So the devil is in the details. I know it sounds like a pat answer, but it’s really true.
Perhaps the biggest competitor to the Apple TV's video streaming is from Microsoft's Xbox 360. The video gaming box has transitioned in recent years to much more of a content device, with Microsoft adding support for video content from Netflix, Hulu, ESPN, Comcast and Verizon FiOS. It is easy to see how adding those last three to the Apple TV could vastly expand the demand for Apple's set-top box, though the sticking point will be how to compensate both Apple and content providers.
Phil Schiller is currently on the witness stand in the trial of Apple versus Samsung, and Apple's marketing chief is offering a bit of insight into the history of the iPhone, making the argument that Apple revolutionized the smartphone industry with its contributions. AllThingsD has a summary of Schiller's comments, which reveal Apple's wide-ranging thoughts on what project to pursue following the success of the iPod.
People suggested all kinds of things Apple could do, Schiller recalled: “Make a camera, make a car, crazy stuff.”
Schiller said the company had been working on the tablet computer that would later become the iPad, but decided to shift its attention to the phone.
“At the time, cellphones weren’t any good as entertainment devices,” Schiller said.
As part of his testimony, Schiller was led through a number of public reviews and comments about the iPhone and iPad, demonstrating how the devices were considered revolutionary but that many observers believed Apple would fail in its efforts.
Schiller also revealed a bit of information on iPhone marketing, noting how the company's U.S. iPhone advertising budget expanded from $97.5 million in fiscal 2008 to $173.3 million in fiscal 2010. As Apple has previously revealed in public filings, the company's overall advertising budget in fiscal 2010 came in at $691 million and grew substantially to $933 million in 2011. Still, Apple's booming sales have typically meant that the company's marketing expenditures have been shrinking as a percentage of revenues.
CNET also highlights Schiller's comments on how Apple uses targeted market research surveys, which have shown how important design is to Apple's customers.
Of note, Schiller also went into how the company performs market research, a controversial topic given the fact that late Apple co-founder Steve Jobs once pooh-poohed such studies, saying the company would design products people didn't even know they wanted yet. Apple brought up market research in this case to point out how important design is to consumers, 85 percent of whom, according to Apple's own 2011 study, said design and appearance were important.
Schiller did his best to finesse how these surveys came to be, saying they did not go out to random people but to customers who had already purchased one of the company's devices. Schiller also said that Apple purchases third-party reports of market trends and other data.
As CNET noted earlier today, Schiller will be followed on the witness stand by Scott Forstall, Apple's head of iOS software. Other Apple-called witnesses will include Samsung executive Justin Denison, Samsung engineer Wookyun Kho, Apple's early icon and interface designer Susan Kare, and a pair of independent expert witnesses.
Update: Samsung's lawyers asked Schiller whether the design of the iPhone would be changing with the next version of the device, but he declined to comment on future products and Samsung apparently declined to press the issue further.
iPhone parts company ETrade Supply posts a detailed comparison [via iPhoneinCanada.ca] of the front panels of the iPhone 4S and what has been claimed to be the next-generation "iPhone 5". As with numerous other leaks, the new front panel shows a taller display and the FaceTime camera being moved to above the earpiece.
The blog post contains a number of images and a nearly 7-minute video comparing the two parts, showing that not only is the new part taller than the corresponding iPhone 4S part but it is also 0.1 mm thinner and offers more light transmittance and more scratch resistance than its counterpart.
ETrade Supply has also taken a close look at the home button region of the front panel, showing that the hole for the home button is 0.3 mm smaller in diameter than the hole on the iPhone 4S, while the margin between the bottom of the panel and the bottom of the display area is 2.6 mm shorter, allowing Apple to significantly increase the size of the iPhone's display while only slightly increasing the overall device height.
Comparison of iPhone 4S (left) and "iPhone 5" (right) home button hole diameters
This is not the first time the alleged next-generation iPhone front panel has been caught on video, but this new video and photo comparison does offer the most detailed comparison between the part and the corresponding iPhone 4S part we have seen yet.
Firemonkeys, the new combined studio from EA combining the IronMonkey and Firemint gaming studios, has announced the development of Real Racing 3 for iPhone and iPad. Real Racing and Real Racing 2 have been widely viewed as some of the most cutting edge iOS games available.
Real Racing 3 will be the first game in the franchise to have real racecourses and will allow 22 cars to race simultaneously. No system requirements have been released yet.
The game is expected to be released later this year.