MacRumors

Apple is planning to institute fees for users that are seeking online chat support for out-of-warranty products, reports 9to5Mac. The company has reportedly been working on a new web payment system that includes a paid chat support feature as well as a function allowing customers to schedule product repairs and replacements.

Currently, customers can use Apple Support's online chat feature at no cost to receive technical support on out-of-warranty products that are not covered by AppleCare, but the new rules would bring chat support under the same umbrella as Apple's phone support, which does carry fees for products with expired warranty periods.

All of Apple's products receive 90 days of phone support at purchase, which can be extended to three years with AppleCare. Customers seeking over-the-phone help for out-of-warranty products must pay a fee between $29 and $49. A similar fee of $19 will be required for chat support going forward, though users will be able to request an exception to the fee.

Apple has also developed a system that will allow customers to make payments via its support website, and that system will be used to set up hardware repairs and replacements via chat.

Using the new web payment system, we're told Apple plans to offer the ability to set up hardware repairs via chat that require a hold on a credit card or pay per incident fee. Rather than having to call in, users will be sent a link that's live for 24 hours in order to complete the payment.

Chat fees reportedly began appearing in August following Apple's support site redesign that introduced 24/7 live chat, but thus far, employees have been instructed to grant exceptions on all support requests up to the official launch of the paid service.

Apple's new chat support policies may go into effect as soon as next week, but the company will reportedly be waiving fees for iCloud issues and accidental damage cases where users are requesting to purchase repair or a replacement via chat.

During Apple's annual stockholders meeting in Cupertino today, Apple CEO Tim Cook revealed that Apple sold more than $1 billion worth of its Apple TV set-top box in 2013, putting sales at close to 10 million units for the year.

This is a roughly double the 5 million it sold in fiscal 2012, which was double its Apple TV sales in 2011. Cook has traditionally called the Apple TV a "hobby", but said today that "it's a little more difficult to call it a hobby these days". Horace Dediu created a chart showing the impressive growth of Apple TV sales over the past several years, making it the fastest growing device in Apple's hardware lineup.

It has been repeatedly rumored that Apple is working on an improved set-top box and also a full-fledged television set. A new set-top box is expected to be introduced in the next couple of months, though it's unclear when the device itself would go on sale. A recent report said Apple would be introducing an SDK for Apple TV application development with an accompanying App Store launching to the public later in 2014.

Apple also launched a sale on the Apple TV at the company's online and retail outlets in the U.S., giving out a $25 iTunes Gift Card with purchase of the $99 device -- an unusual move for the company which only rarely offers sales on its devices.

Update 11:21AM: Re/code's Peter Kafka says the $1 billion number includes content sales on the Apple TV box, including movie rentals and TV show purchases.

With rumors of a new Apple TV set-top box swirling, Apple's brick and mortar stores have launched a one-week promotion offering customers who purchase the current model a $25 iTunes Store gift card, reports 9to5Mac.

The promotion naturally sparks speculation that Apple is trying to clear stock of the current model ahead of new hardware. A recent report from Bloomberg claimed, however, that while Apple was aiming for an April introduction of the new Apple TV, a launch would not come until much later in the year around the holiday shopping season.

The Apple TV recently received added prominence in the Apple online store with its own major heading as opposed to its previous placement as an accessory, suggesting that Apple may be laying the groundwork to move the Apple TV from its longtime "hobby" status to a full-fledged product on par with its other lines.

Apple has reportedly considered a new set-top box that would combine the features of the current Apple TV with the Wi-Fi router features of the existing AirPort Express. The new Apple TV could also leverage iOS devices and Bluetooth accessories as game controllers for a potential Apple TV App Store, while also adding an Apple software layer on top of users' existing cable television services. Apple has also reportedly been in talks with Time Warner Cable about a potential content deal.

The new gift card offer on the existing Apple TV runs through March 5 and is currently not offered on the Apple online store. As with all iTunes gift cards, the credit can be used in any of Apple's digital content stores, including the iTunes Store, App Store, Mac App Store, and iBooks Store.

Update 8:20 AM: Apple has now posted the Terms and Conditions [PDF] for the offer, indicating that it is valid both in-store and online, but only in the United States.

Update 3:07 PM: Notable Apple journalist Jim Dalrymple has said that a new Apple TV release is not imminent despite the gift card promotion.

Apple is preparing an update that will improve performance of the Touch ID sensor on its iPhone 5s handset, claims AppleInsider. Apple has tapped its AuthenTec team to eliminate "fade", a term coined to describe the increasingly erratic performance of the fingerprint sensor that is experienced by some iPhone 5s owners.

After launching iPhone 5s last fall, Apple has continued to work with the original AuthenTec team to improve its recognition software and will release an update relatively soon, the source confidently reported. However, AppleInsider could not verify whether the update will ship as part of iOS 7.1, which is expected to drop in mid-March.

Issues with Touch ID surfaced shortly after the iPhone 5s was introduced, with owners reporting an increasing number of failed scans shortly after they enter their fingerprints. Deleting and rescanning a fingerprint only temporarily fixes the issue.

iPhone 5s owners have devised creative homemade fixes that include scanning the same fingerprint five times and overtraining the sensor for improved accuracy, but these are workarounds that don't address the underlying problem.

Apple introduced Touch ID in the iPhone 5s and promoted the technology in an ad campaign that appeared in The New Yorker, Sports Illustrated and other print newspapers and magazines. Apple obtained the fingerprint scanning technology when it acquired AuthenTec in 2012.

German patent licensing company IPCom was handed a setback today when both of its patent infringement lawsuits against Apple were dismissed in a German court, reports FOSS Patents. The decisions were handed down by two different chambers within the Mannheim Regional Court.

Two lawsuits against Apple, including one involving a €1.57 billion ($2.2 billion) "partial" damages claim, and one against HTC (a company IPCom has been suing for about six years) were dismissed because the court concluded that Apple and HTC didn't infringe a certain IPCom patent family by implementing the 3G/UMTS standard.

The patents cited in the dismissed lawsuits include European patent EP1841268 and German patent DE19910239, which describe methods of managing priority emergency access when wireless networks are overloaded. Apple, Nokia, HTC and others asked the European Patent Office to invalidate the European patent, but the EPO denied this request.

IPCom is expected to appeal these decisions, while Apple and other mobile manufacturers likely will continue to challenge the validity of this patent. Outside of Germany, Apple is petitioning both the U.S. Supreme Court and the EU to limit the power of patent holding companies like IPCom in future infringement cases.

A California appeals court has ruled that a driver cannot be convicted of distracted driving for using a smartphone mapping application under current state law that prohibits the use of talking and texting while driving.

Because the law is so narrowly tailored -- it prohibits "listening" and talking on a phone without a hands-free device, as well as sending and receiving text-based messages -- it does not specifically apply to using smartphones in other ways.

The 5th District Court of Appeal reversed the case of a Fresno man who was ticketed in January 2012 for looking at a map on his iPhone 4 while stuck in traffic. The driver, Steven Spriggs, challenged the $165 fine and won.

Spriggs was caught up by road work and grabbed his cellphone to find an alternate route when a California Highway Patrol officer on a motorcycle spotted him and stopped him to write the ticket.

It is possible that the California state legislature will address the issue in a future session as the law was likely intended to ban drivers from playing Angry Birds or making changes in a smartphone mapping app while driving, though a strict reading of the law doesn't explicitly make those activities illegal.

The decision reversed the ruling of a lower appeals court from last year.

Laws in other states may or may not cover the use of smartphone mapping apps, and this ruling will have no impact in states other than California. In addition, California drivers can still be cited for distracted driving, but could point to this case when fighting their ticket in court.

Amazon may be planning to introduce a streaming music product that could be bundled into its Amazon Prime service, competing with existing streaming music services from companies like Spotify, Pandora, Apple, and Google reports Re/code.

Amazon is reportedly in talks with major music labels with the aim of releasing a music service in the future, hoping for low rates much as Apple did when negotiating for iTunes Radio.

One label source reports that Amazon isn’t close to getting a deal done, because its executives are asking for a substantial discount on the pricing the labels have given to other services, like Spotify, Rhapsody and Beats.

Still, label talks have been going on for the past few months, sources say.

Amazon already offers its Amazon Prime subscribers a Netflix-style movie and television streaming service – Amazon Instant Video – but music could entice customers to pay more. Earlier this year, Amazon said that it may be raising the price of Prime by up to $40, increasing the cost of the service from $79.99 to $120. Amazon already offers a Cloud Player service for playing music purchased or stored using its Cloud Drive, which is similar to iTunes Match.

Last year, Apple released its own streaming music service, iTunes Radio, which is built into the Music app of iOS 7. The service is radio-based, allowing users to discover new music through stations based on specific artists and songs, much like Pandora. It is unclear whether Amazon's service would mirror Apple's, or if it will more closely resemble services like Spotify, which allow users to search for and play specific songs.

Like Amazon, Apple was originally aiming to pay lower prices than the industry standard at six cents per 100 songs streamed, or half of Pandora's royalty rate, but the company was unable to reach deals with music labels at such low rates. Apple ended up agreeing to pay labels 0.13 cents for each song played, along with 15 percent of net advertising revenue, and it is likely that Amazon may have to make similar pricing concessions to bring a music service to fruition.

Though it has been three weeks since Dong Nguyen pulled his hit game Flappy Bird from the App Store, Flappy clones are continuing to flood the App Store.

Over a 24-hour period beginning yesterday, approximately 293 new iOS games have been released into the App Store. 95 of those games are either Flappy Bird clones or heavily inspired by the original Flappy Bird title, according to data gathered by The Guardian.

The Flappy Bird clones run the gamut of themes and main characters, and while a large number feature birds, there are also unicorns, floppy disks, cats, sponges, bricks, worms, pigs, and more. Flappy Beard Hipster Quest lets gamers guide a bearded hipster through cans of beer, while Buffalo Wings, from well-known developer Tapity, asks players to navigate a flying buffalo through brick pillars.

Flappy Bird clones have been appearing in the App Store since shortly after the original game ceased to be available. Mere hours after Flappy Bird's removal, Flappy Bee, a clone game that utilized stolen artwork, shot up the App Store charts, reaching the top five most popular free apps.

Apple began rejecting some Flappy Bird clones in mid-February, and even cracked down on Flappy Bee, insisting on a name change, but it appears the company has given up trying to filter out the slew of games attempting to capitalize on Flappy Bird's success. Many of the games released today even include Flappy in the title, a term that Apple was previously attempting to filter out.

At the height of its popularity, Flappy Bird was reportedly earning $50,000 per day, leading the developer to remove it from the App Store because it was an "addictive product," leaving a void that other developers have been attempting to fill, sometimes successfully.

According to the unscrupulous developer behind Flappy Bee, Apple's aforementioned forced name change caused the app to fall 300 places in the App Store charts, depriving him of 99 percent of the downloads and income he received by copying the Flappy Bird concept. In an interview, the developer hinted Flappy Bee may have been earning somewhere in the neighborhood of $10,000 to $15,000 dollars a day. The developer behind Flappy Bee has since restored the app to its original name and removed the stolen artwork, but the app has failed to make its way back up the charts.

Given Flappy Bird's incredible popularity and its lucrativeness during the time it was on the App Store, Flappy Bird clones and games inspired by the concept are unlikely to disappear from the App Store anytime soon. As for the original game, developer Dong Nguyen has no plans to return it to the App Store, though he will continue to release new titles.

Just hours after Apple began taking orders for the new Mac Pro back in December, shipping estimates slipped to "February". However, Apple will not meet that deadline for a number of customers.

One customer told MacRumors that an Apple representative told him earlier today that his 6-core unit, originally ordered on January 7, "will not ship in February as originally stated" and instead "will be shipping in 5-7 business days and will be reflected in the on-line shipping status early next week." Some Mac Pro buyers on the MacRumors forums have been notified of similar delays. The delay puts deliveries in the first or second week of March.

The reader told us that he received two emails at the beginning and middle of the month promising delivery by the end of February, however, both those emails turned out to be incorrect. Here's the text of one from February 17:

We'd like to give you another update on the status of your Mac Pro order.

Your Mac Pro is still scheduled to ship in February. We'll send you an email notification with the delivery date and tracking information once its on its way.

For the most up-to-date delivery information, visit Order Status on the Apple Online store. If you have an iOS device, you can check your order status using the Apple Store app for iPad or iPhone.

We appreciate your patience and look forward to getting the new Mac Pro to you as soon as possible.

Current U.S. Apple Online Store orders for the Mac Pro have an expected ship date of April.

A Bitcoin-stealing trojan has been detected in downloads claiming to be cracked versions of popular Mac applications, reports security firm ESET through its We Live Security blog. The OSX/CoinThief.A malware was discovered in popular Bitcoin software earlier this month by SecureMac, but is now being used to target users of more mainstream apps.

The trojan initially surfaced on open source software hosting site GitHub, and it was quickly bundled into several Bitcoin apps available through multiple download sites. Further investigation by ESET has now uncovered the trojan masquerading as cracked versions of popular Mac apps such as BBEdit, Pixelmator, Angry Birds, and Delicious Library.

OSX/CoinThief.A involves a malicious browser add-on used to intercept logins for Bitcoin wallet sites and related exchanges such as MtGox, BTC-e, and blockchain.info. Stolen login credentials are then forwarded to the malware's developer.

There is clearly strong evidence that the trojan was specifically designed to profit from the current Bitcoin craze and fluctuating exchange rates.

According to detection statistics gathered by the ESET LiveGrid, the threat is mostly active amongst Mac users based in the United States.

The websites where these files are being distributed from have not been revealed, but Mac owners can prevent infection by avoiding pirated software and downloading titles directly from the developer's website or the Mac App Store. Users can find instructions on how to check for and remove the malware on SecureMac's blog post.