MacRumors

mavericks_round_iconApple has begun the process of training its AppleCare staff on OS X Mavericks ahead of an expected late October launch for the updated Mac operating system, reports 9to5Mac.

These sources say that training has begun today, and support staff will be required to learn about the operating system’s new features, installation process, and troubleshooting options for at least six hours over the course of the next few weeks.

The training is said to be similar in secrecy and style to the iOS 7 and iTunes Radio training, and it has yet to begin for all AppleCare employees. AppleCare advisors will learn the OS X Mavericks materials in small groups in order to prevent information about the training process from becoming public knowledge.

Publicly, Apple has only stated that OS X Mavericks is "coming this fall", but the company is reportedly targeting a late October launch. The company is also expected to hold a media event as soon as this month where it could not only unveil new iPads but also officially launch the redesigned Mac Pro and perhaps other updated Mac models, offering an opportunity for a Mavericks release announcement there as well depending on timing.

OS X Mavericks has been in developer testing since its introduction at Apple's Worldwide Developers Conference in June. Eight developer previews have been seeded so far, with the most recent one having been released over two weeks ago.

Related Forum: OS X Mavericks

In line with its previous announcement, Virgin Mobile USA began sales of the iPhone 5s and iPhone 5c yesterday, with the prepaid Sprint brand offering a $100 discount from normal unsubsidized pricing.

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The 16 GB iPhone 5s is priced at $549 through Virgin Mobile, while the 16 GB iPhone 5c is selling for $449. Those models will be available both online and in retail stores while the 32 GB and 64 GB iPhone 5s and 32GB iPhone 5c are only available at Virgin Mobile's website.

Supplies appear to be somewhat limited at launch, with the yellow 16 GB iPhone 5c and all 32 GB iPhone 5c models with the exception of blue listed as out of stock. As for the iPhone 5s, all three gold variants and the silver 16 GB model are also unavailable. Interestingly, the 16 GB iPhone 5 remains available for $549, $100 more than the iPhone 5c, suggesting that pricing on the new models could be temporary.

Virgin Mobile first started carrying the iPhone in June 2012 with both the iPhone 4 and iPhone 4s. It did not start selling the iPhone 5 until this June, nine months after the former flagship phone debuted on major U.S. carriers.

Related Forum: iPhone

icloud_icon After an appeals court lifted an 18-month injunction barring iCloud Mail push notifications in the country, Apple has confirmed in a support note that iOS users in Germany are now free to receive the push delivery again for iCloud, Yahoo!, AOL, QQ, and NetEase, reports FOSS Patents.

Push notifications for iCloud and MobileMe in Germany were originally suspended in February 2012 due to a successful patent lawsuit by Motorola Mobility, which was able to enforce the ruling by posting a 100 million euro bond. The ban was again upheld in April 2012 by an appeals court when Apple was ordered to continue refraining from offering push email in the country and instructed to pay unspecified damages to Motorola, but Apple was granted a stay of appeal later that month that opened the door for the return of push notifications in the region.

As the support document states, users in the region are free to to enable push notifications through the “Mail, Contacts, Calendars” submenu within Settings, tapping “Fetch New Data”, and toggling the Push slider from Off to On. If mail is not being pushed to an iOS device after following the above steps, a user can also delete the account in question and add it back through the same "Mail, Contacts and Calendars" submenu.

ipad_mini_blackFollowing a report earlier this week from market research firm IHS iSuppli, sources from inside Apple’s supply chain have stated that the Apple will be unable to roll out a next-generation version of the iPad mini with a high resolution Retina display this month, reports Reuters. Specifically, the sources are expecting Apple to wait until early next year for a full-fledged launch or make the iPad mini with Retina display available only in very limited quantities this year.

The reason behind the delays in manufacturing the retina display screens for the iPad Mini were unclear. One source at a supplier said there were delays in Apple's certification of panel producers, which were given strict power-saving requirements.

LG Display Co Ltd, Samsung Electronics Co Ltd's display unit and Sharp Corp all vied to manufacture the panels, supply chain sources said.

The news of problems with strict power-saving requirements are consistent with the previously rumored challenges related to the integration of the Retina display and the compact size and exceptional battery life of the iPad mini. Additionally, two of the sources have also stated that Apple has told told suppliers to reduce cost, with one person saying that the company may roll out a separate new iPad mini with 8 GB of storage to compete in emerging markets.

Notably, KGI Securities analyst Ming-Chi Kuo claimed last month that the Retina iPad mini would indeed make an appearance before the end of the year. Apple has been expected to launch its redesigned iPad and a Retina iPad mini in the near future, with Reuters claiming that the unveiling is indeed planned for this month.

Related Roundup: iPad mini
Tag: Reuters
Buyer's Guide: iPad Mini (Don't Buy)
Related Forum: iPad

imessage_not_delivered_cropApple is aware of a glitch in iOS 7 that is disrupting iMessage delivery and is working on a fix, reports The Wall Street Journal.

“We are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update,” Apple said in a statement. “In the meantime, we encourage any users having problems to reference our troubleshooting documents or contact AppleCare to help resolve their issue. We apologize for any inconvenience this causes impacted users.”

Since the release of iOS 7 last month, users have been complaining about issues relating to the sending and receiving of iMessages on their iOS devices. While some users have also complained about multi-day outages on their devices, Apple's System Status page hasn't documented all of them, suggesting that something more than a simple service problem is at fault.

As MacRumors reported yesterday, some users have reported that turning their iOS devices on and off has fixed their problem while others have claimed the method has not worked for them. In our own testing with a device experiencing difficulties, the following steps appear to have fixed the issue (Note: this will cause your device to forget previously entered Wi-fi passwords):

1. Turn off iMessage in Settings > Messages
2. Reset networking settings in Settings > General > Reset
3. Reenable iMessage in Settings > Messages

Last week Apple released iOS 7.0.2, which was an update that delivered several bug fixes, including a fix for a lock screen vulnerability. Earlier today it was reported that Apple had begun seeding iOS 7.0.3 internally ahead of a potential launch next week.

Related Forum: iOS 7

Jean-François MuléApple has hired Jean-François Mulé, the former Senior VP of Technology Development and longtime employee of CableLabs -- an R&D joint venture run by many of the biggest cable operators in the U.S. -- as an engineering director.

The hire was revealed on Mulé's LinkedIn page and first noted by Multichannel News. He has been working at Apple since September and says in his Apple job description that he is "challenged, inspired and part of something big".

He claims extensive experience in software development for cable applications like Internet data, IP voice and video, TV apps and more. From Multichannel News:

Before joining Apple, Mulé spent the last two years as senior vice president of technology development at CableLabs, where he founded the organization’s San Francisco office (CableLabs is in the process of building out a new R&D outpost/innovation center in Sunnyvale).

During his earlier career at CableLabs, Mulé also served as VP of IP technologies and services, director of the PacketCable Architecture, and chief architect. During that span, he ran or helped spearhead several projects, including PeerConnect, the cable industry’s peering registry, a development program for cable industry-focused wireless services (Wi-Fi gateways, device management, inter-operator Wi-Fi roaming, and mobile offload services using femtocells and Wi-Fi), and was involved in several high-profile, IP-based CableLabs programs such as DOCSIS 3.0 and APIs for second screen video apps.

Apple is rumored to be developing both a television set and an expanded set-top box that would work with services provided by existing cable television providers, or, alternatively, a set-top box with television content provided directly by Apple over the Internet, bypassing current cable companies.

In his biography, Steve Jobs said he had "cracked" the redesign of television to make it seamless and easy to use, and some analysts have been claiming for years that Apple is working on a television set.

With Apple negotiating with both content providers like Sky News and ESPN, as well as cable companies like Time Warner, the company appears to be examining multiple possible strategies for reinventing television.

Related Roundup: Apple TV
Buyer's Guide: Apple TV (Don't Buy)

Apple today released MacBook Air SMC update 1.9, along with MacBook Pro SMC Firmware update 1.8 and Retina MacBook Pro SMC update 1.1.

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The MacBook Air update is recommended for all MacBook Air models from mid 2012 to mid 2013 and addresses an issue that causes the battery to unexpectedly stop functioning.

This update is recommended for MacBook Air (mid 2012 and mid 2013) models.

This update addresses rare issues where the battery unexpectedly stops functioning, the system does not recognize the battery, or the system hangs when the battery charge reaches less than one percent.

The MacBook Pro update is recommended for mid 2012 models and also addresses the same issue that causes the battery to stop functioning.

This update is recommended for MacBook Pro (mid 2012) models.

This update addresses rare issues where the battery unexpectedly stops functioning or the system hangs when the battery charge reaches less than one percent.

The Retina MacBook Pro update is recommended for late 2012 13-inch Retina MacBook Pros and mid 2012 15-inch Retina MacBook Pros, fixing the same issue.

This update is recommended for 13-inch MacBook Pro with Retina display (late 2012) models, and 15-inch MacBook Pro with Retina display (mid 2012) models.

This update addresses rare issues where the battery unexpectedly stops functioning or the system hangs when the battery charge reaches less than one percent.

The updates for the MacBook Air, the MacBook Pro, and the Retina MacBook Pro can be downloaded from Apple’s support site or via the Software Update tool in the Mac App Store.

An image of what might be Logitech's upcoming MFi (Made for iPhone) controller for the iPhone has been leaked on Twitter by @evleaks, who has been known to provide reliable images in the past.

The enclosure controller wraps around the iPhone, adding buttons and controls on either side of the phone and is similar to an earlier prototype that was leaked back in June. It also fits with teaser images that Logitech released a few weeks ago.

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While the controller in the image is an enclosure model, other available models are said to be standalone controllers that will not require an attachment to an iPhone or an iPad to function.

In addition to the Logitech gamepad, GameCase last week released a trailer for its GameCase iPhone controller, which connects via Bluetooth and is battery operated.

News of MFi controllers first surfaced in June, after Apple debuted the controller API at WWDC. Since the release of iOS 7, many games have incorporated Game Controller Support, including several major titles like Walking Dead and Bastion.

Though no game controllers have yet to hit the market, the appearance of controller support in games and continuing hardware leaks suggest that a release could come at any time, possibly during Apple's rumored iPad-centric fall event.

nsa_logoApple, along with over 30 other technology corporations, investors, nonprofit groups and trade entities, have signed a letter urging the U.S. Congress to pass the Surveillance Order Reporting Act of 2013 and the Surveillance Transparency Act of 2013, announced The Center for Democracy & Technology (CDT) (via The Verge).

Specifically, the letter [PDF link] calls for the signing of both pieces of legislation, which requests that the government deliver increased transparency and requires the government to provide technology companies the right to publish statistics about demands for user data.

The concerns about government use of user data collecting began ramping up in June, when a U.S. government program named PRISM was revealed to be giving the U.S. National Security Agency direct access to user data on corporate servers across a wide spectrum of Internet companies including Microsoft, Yahoo, Google, Facebook, PalTalk, AOL, Skype, YouTube, and Apple.

The Center for Democracy & Technology (CDT), on behalf of a broad coalition of Internet companies and advocates for free speech and privacy rights, today delivered a letter to the leaders of the US Senate and House Judiciary Committees supporting two bills that substantially increase transparency around government surveillance of the Internet. Many of the same companies, such as Apple and Twitter, along with groups like the Electronic Frontier Foundation and the American Civil Liberties Union, joined with CDT earlier this summer to send a letter to Congress pressing for the introduction of such legislation.

The news comes after Apple vowed to team up with tech companies to ask for greater NSA transparency in July and after it released a statement on customer privacy and law enforcement requests for user data in June. Apple CEO Tim Cook, along with other tech executives, also met with U.S. President Barack Obama last month to discuss the issue of government surveillance.

Note: Due to the political nature of the discussion regarding this topic, the comment thread is located in our Politics, Religion, Social Issues forum. All MacRumors forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.

Like it did with its Galaxy S 4 smartphone, Samsung has once again been caught artificially increasing CPU speeds on its Galaxy Note 3 phone when benchmark apps are running, reports Ars Technica.

Samsung uses special code inside its operating system to identify benchmarking apps by name to boost CPU clock speeds and prevent CPU cores from entering low-power modes. As a result, Ars discovered, Galaxy Note 3 benchmarks report CPU performance roughly 20 percent faster than most apps will experience on the device.

Samsung Galaxy Note 3 Benchmarks

The difference is remarkable. In Geekbench's multicore test, the Note 3's benchmark mode gives the device a 20 percent boost over its "natural" score. With the benchmark boosting logic stripped away, the Note 3 drops down to LG G2 levels, which is where we initially expected the score to be given the identical SoCs. This big of a boost means that the Note 3 is not just messing with the CPU idle levels; significantly more oomph is unlocked when the device runs a benchmark.

Apple executive Phil Schiller -- senior vice president of Worldwide Marketing and the most prolific tweeter amongst Apple's senior staff -- linked to the Ars article in a tweet, saying only "shenanigans".

Ahead of the upcoming October 11 InsiderAR augmented reality conference in Munich, German automaker Volkswagen has unveiled an iOS-centric augmented reality service support app for its vehicles, reports The Next Web. Codenamed MARTA, which is short for Mobile Augmented Reality Technical Assistance, the application is designed to be used on Volkswagen’s XL1 concept car and walks technicians through each step of a repair or service, pointing out individual parts and displaying step-by-step instructions to service specific sections.


Using the previous approach, the service technician could only call up digital repair guidelines. For the XL1, these guidelines were supplemented by the MARTA augmented reality function which "labels" the individual parts and elements with text and shows work instructions clearly.

When MARTA is called up, the system lists all of the jobs to be performed along with the necessary equipment. Each work task to be performed begins with what is known as an initialisation. The vehicle's silhouette is shown in the display of the mobile end device, and it shows the employee the orientation to be taken in relation to the vehicle. If the silhouette and the camera image of the real vehicle agree, the initialisation is finished successfully. Then the individual context-dependent work steps are shown on the tablet. This gives the employee a new system for identifying work items quicker and more accurately.

Earlier this year, Volkswagen debuted the “iBeetle” with full iPhone integration and special badging, with the automotive maker claiming it was the first car in the world to have a "genuine integrative interface made for the iPhone that was coordinated with Apple." Apple also revealed its iOS in the Car feature alongside the unveiling of iOS 7 earlier this year, allowing for compatible car systems to interact with iOS, with support for the feature coming in 2014.

Related Roundup: Apple Vision Pro
Buyer's Guide: Vision Pro (Buy Now)
Related Forum: Apple Vision Pro

Apple has reportedly begun seeding iOS 7.0.3 to some of its own employees and carrier partners, with a potential launch coming as soon as next week, according to BGR.

According to our sources, Apple has seeded iOS 7.0.3 to employees and partners for final testing. We’re not sure exactly when the new software will be released to the public, but we believe it will be sometime next week. The build number of iOS 7.0.3 is 11B491.

The claimed build number appears to be somewhat at odds with Apple's usual numbering patterns over the past several years, which should see all iOS 7.0.x releases carrying 11Axxx build numbers before moving on to 11Bxxx builds for iOS 7.1.x. The company did, however, vary from this pattern in earlier iOS versions, incrementing the letter designation even for x.x.1 releases at times.

MacRumors has indeed been seeing visits from devices on Apple's networks running iOS 7.0.3, with the first visits coming on Friday, September 20 and increasing significantly last week.

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Visits to macrumors.com from iOS 7.0.3 devices running on Apple's networks

Apple just released iOS 7.0.2 to the public last Thursday, bringing several fixes for issues related to lock screen passcode bugs. iOS 7.0 was released to the public on September 18 with a special iOS 7.0.1 for Apple's new iPhone 5s and iPhone 5c models arriving that same day.

Yahoo has announced on its official blog (via The Next Web) that it will begin rolling out second sign-in verification for its services along with "App Passwords", which act as one-time temporary passwords that a user can enter to authorize Yahoo accounts with native Yahoo apps for iOS devices.

An App Password is a temporary password that you can enter into our native iOS and Android apps for added protection. It’s a way that you can authorize a device to access your Yahoo apps.

Simply go into your account settings, turn on second sign-in verification, and then generate the one-time app password. Once you do, you can enter the password your mobile app, and it’s as simple as that. Your device will be logged-in, so you won’t have to go through this step again.

Adding other devices will require users to generate new App Passwords, and the users can revoke account access for each individual app and device through Yahoo’s built-in control panel on its website.

Yahoo has updated and launched a number of iOS services in the past year, including releasing its own standalone iPhone weather app along with a dedicated mail app for the iPad, and redesigning its Tumblr app after acquiring the blogging service. Apple and Yahoo were also said to be in talks over a "deeper iPhone partnership" earlier this year.

foxcon_logo2Long-time Apple supplier Foxconn Electronics will reportedly assist Apple in shipping products directly to China in the near future, reports Digitimes. Specifically, the supplier's factories in Zhengzhou, China will serve as primary suppliers to China's domestic market, enabling an easier transition from production to shipping and ultimately sales.

In the past, Apple's products had to be first shipped to Hong Kong or Shenzhen, China to complete the export procedures and then imported back before they could hit the store shelves in China.

The direct shipments will reduce import taxes, and may reduce the prices for Apple products in China, the sources said.

The factories are also expected to provide logistics and after-sale maintenance services in China, and Foxconn is reportedly trying to extend that direct shipment business model to other countries where it has facilities, such as Indonesia and Brazil.

A pilot for United States-based Delta Airlines has stated that the company’s employees "fought hard for the iPad" as the airline sought to save paper and reduce weight in moving to electronic flight bags, but the effort was vain as Microsoft yesterday announced that the carrier will be equipping 11,000 pilots with Microsoft Surface 2 electronic flight bags, reports AppleInsider. The airline was one of the early testers of iPads for use as electronic flight bags in 2011.

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"We fought hard for iPad," a pilot working for the airline told AppleInsider. He described the Delta deal as being about money, travel contracts, and Delta's Information Technology staff historically being "in bed" with Microsoft.

Microsoft stated in its announcement that it would save the airline $13 million per year in "fuel and associated costs", with the company's upcoming Surface 2 running on the Windows 8 RT 8.1 platform offering "real-time access to essential tools and the most up-to-date flight-related resources including key charts, reference documents and checklists".

The announcement comes after a number of other airlines and military divisions have begun testing iPads to replace heavy flight bags, including United, American, the U.S. Air Force and the U.S. Marine Corps.

While airlines have been looking to embrace the use of mobile devices in the cockpit, the industry has been divided over personal electronics usage by passengers during takeoff and landing. A Federal Aviation Administration advisory committee, however, recommended the relaxation of electronic device restrictions on commercial aircraft just last week.

Related Roundup: iPad
Buyer's Guide: iPad (Caution)
Related Forum: iPad

Activist investor Carl Icahn has just issued a Tweet sharing that he had a "cordial" dinner with Apple CEO Tim Cook last night where he pushed for an increased stock buyback of $150 billion. According to Icahn, the two will revisit the subject later this month.

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The stock buyback portion of Apple's capital return program was originally set at $10 billion when it was announced in March 2012, but in April of this year the company announced a significant increase to $60 billion as Apple has sought to take advantage of a drop in the company's stock price to repurchase shares at relatively low prices. Icahn believes that Apple's stock remains undervalued, and thus is pushing Apple to increase the buyback even further.

Icahn took a "large position" in Apple, said to be in the neighborhood of $2 billion, back in August and noted shortly after that he would be having dinner with Cook to discuss the company's buyback plans. That dinner meeting was held yesterday in New York City.

Update: Carl Icahn spoke with CNBC this afternoon, giving additional details about his dinner with Tim Cook and his increased position in Apple.

Via Time reporter Sam Gustin, Icahn said he believes Tim Cook is "doing a damn fine job", management "is not an issue", and that he doesn't "micromanage". He said he is "not going away" until Apple executives "hear a lot more from me."

Icahn also revealed that he purchased several hundred million dollars worth of shares on the recent dip in Apple's stock price and he now holds $2 billion worth of stock.

Apple TV users in Germany are discovering today that they now have access to two new channels on their set-top boxes in the form of music video channel Vevo and hockey channel NHL GameCenter, reports Macerkopf [Google Translate].

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Both channels have been available to users in various other countries for some time, with NHL GameCenter having debuted in the United States nearly two years ago and Vevo appearing just over a month ago.

German users also have their own exclusive channel on the Apple TV with movie and TV show streaming service Watchever, which was added in January.

Related Roundup: Apple TV
Buyer's Guide: Apple TV (Don't Buy)

iphone5Research firm Kantar Worldpanel released two new reports on Monday, revealing various findings about the growth in sales on the strength of iOS devices for U.S. carrier T-Mobile, as well as Apple’s growing market share in Japan when compared to other mobile platforms such as Android. Both reports were published for the three-month period ending in August 2013.

The first report states that T-Mobile accounted for 13.2% of smartphone sales in the U.S. market during the three-month period, marking the carrier's highest share over the past year with a growth of 1.1% compared to the year-ago quarter. The iPhone 5 also remained the top-selling smartphone at T-Mobile, accounting for 17.1% of sales.

Kantar Worldpanel ComTech Global Strategic Insight Director, Dominic Sunnebo states, “When iOS first debuted on T-Mobile in mid-April, the majority of sales came from consumers upgrading from a featurephone to their first smartphone. However, looking at those who purchased an iPhone in the August period, 56% of those consumers came from another smartphone, including 38.5% from an Android device.”

The second report shows the growth of Apple’s iOS as a whole in various international markets, with Apple maintaing a strong year-over-year growth in making up 39.3% of total smartphones sales in the United States, up over five percentage points over the previous year and a number that is expected to spike following the launch of Apple’s refreshed iPhone line. The report also shares evidence of Apple’s emergence in the Japanese market:

Apple and Android have recorded almost identical shares of sales in Japan – 48.6% and 47.4% respectively. However, news that the new iPhone range will be available on Japan’s largest carrier, NTT DoCoMo, for the first time, makes it likely that Apple will pull ahead of Android in this key market.

Kantar Worldpanel previously reported the success of the iPhone for T-Mobile in June, along with growth of Apple’s market share with various carrier expansion. Both reports did not include the launch figures of Apple’s new iPhone 5s and iPhone 5c, which combined for a total of nine million units sold in the first weekend.