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Amazon this weekend has a pair of accessory deals on popular Apple products: the Apple Pencil 2 and AirTag 4 Pack. You can get the Apple Pencil 2 for the all-time low price of $79.00, down from $129.00, and the AirTag 4 Pack for $78.00, down from $99.00.

apple pencil 2 redNote: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running.

In regards to the Apple Pencil 2, this is only the second time we've tracked this price in 2024, and it beats the low price we tracked during the holidays by about $10. The Apple Pencil 2 is compatible with the following iPads: iPad mini (6th generation), iPad Air (4th generation and later), 12.9-inch iPad Pro (3rd generation and later), and 11-inch iPad Pro (1st generation and later).

If you have the newest iPad Pro models, the second-generation Apple Pencil can now be detected while hovering up to 12mm above the display. This allows users to see a preview of their drawing before they make it, and with Scribble text fields automatically expand when the pencil gets near the screen.

airtag new orange
Secondly, the AirTag 4 Pack is available for $78.00 today on Amazon, down from $99.00. This is just about $4 off from the previous all-time low price on the accessory, and right now it's only available on Amazon.

If you just want one AirTag, Amazon also has the AirTag 1 Pack for $24.00, down from $29.00. This is another second-best price, and both models have an estimated delivery date around February 28.

Keep up with all of this week's best discounts on Apple products and related accessories in our dedicated Apple Deals roundup.

Related Roundup: Apple Deals

Happy 24th Birthday to MacRumors! 🥳

MacRumors Banner
MacRumors was founded by doctor-turned-blogger Arnold Kim on February 24, 2000, while he was earning his medical degree, and it has since become the world's most popular Apple-focused news website. Fittingly, we share our birthday with Apple's co-founder Steve Jobs, who would have turned 69 years old today.

MacRumors has been around for many major Apple product announcements, including the iPod, iPhone, iPad, Apple Watch, and more:

(We've had such a long run that some of the images are broken in these!)

Thank you to all of our readers, volunteers, and everyone else in our community. We look forward to continuing to share the latest Apple news and rumors.

Apple co-founder and former CEO Steve Jobs was born on February 24, 1955, so today would have marked his 69th birthday had he not passed away in 2011 at the age of 56.

steve jobs holding iphone 4
Jobs and Steve Wozniak founded Apple in 1976 to produce the very first Apple computers, revolutionizing the personal computer and building up to one of the most famous commercial launches in history, the Macintosh, in 1984. He was ousted from the company just a year later, but returned in 1997 as a floundering Apple purchased Jobs' follow-up company NeXT to serve as the future basis of the Mac operating system.

Apple was reinvigorated with Jobs back at the helm and Jony Ive leading a team generating iconic design after iconic design. The duo oversaw not only a rebirth of the Mac but the creation of a number of other revolutionary products and services, most notably including the iPod and of course the iPhone. Under Jobs' leadership from 1997 until his 2011 death from cancer, Apple went from a company on the brink of failure to one of the biggest tech companies in the world.

As he always does, Apple CEO Tim Cook paid tribute to Jobs on Twitter today.

This week saw the surprise release of a new Apple Sports app for tracking sports scores across a number of leagues, while we learned more about features coming soon in iOS 17.4.

top stories 24feb2024
We also saw more rumors about AirPods updates coming later this year, and Apple's latest MacBook Pro models have hit Apple's refurbished products store at a nice discount, so read on for all the details on these stories and more!

'Apple Sports' App Announced With Personalized Scoreboards and More

Apple this week released a new Apple Sports app for the iPhone that shows scores, stats, standings, upcoming games, betting odds, and more for a variety of leagues, such as the MLB, MLS, NBA, NHL, Premier League, and the NFL when its next season begins. For ongoing games, the app also displays real-time play-by-play information.

Apple Sports App Preview Feature
We went hands-on with the app, which has a very basic interface with scoreboards you can personalize by following your favorite teams and leagues. In an interview, Apple's services chief and noted sports enthusiast Eddy Cue said the app's simple design is intentional.

Apple Sports is available for free on the App Store in the U.S., the U.K., and Canada, and is compatible with iOS 17.2 and later.

Apple Announces 'Groundbreaking' New Security Protocol for iMessage

Apple this week announced a new post-quantum cryptographic protocol for iMessage called PQ3. Apple says this "groundbreaking" and "state-of-the-art" protocol provides "extensive defenses against even highly sophisticated quantum attacks."

General Apps Messages
PQ3 will be gradually rolling out for supported iMessage conversations starting with iOS 17.4, iPadOS 17.4, macOS 14.4, and watchOS 10.4. Apple believes this new protocol's protections "surpass those in all other widely deployed messaging apps."

iOS 17.4 Lets You See Your iPhone 15 Battery Health at a Glance

The fourth beta of iOS 17.4 seeded to developers and public beta testers this week includes some changes to the battery menu in the Settings app.

ios 17 4 battery health optimization iphone 15
The menu now shows you whether your iPhone's battery health is "normal" at a glance, and shows the battery's cycle count. This information was already accessible elsewhere in iOS, but now it is in one convenient place starting with iOS 17.4, which will be released in March.

Apple also increased the advertised battery lifespans of all iPhone 15 models.

10 Hidden Messages Features in iOS 17

iOS 17 was released around five months ago, but there are some hidden features and functions in the Messages app that you still might not be familiar with.

iOS 17 Messages Feature
We recently shared a list of 10 hidden Messages app features on iOS 17. For example, did you know that you can hold the plus sign next to the typing field to quickly access your iPhone's photo library?

Apple Now Selling Refurbished M3 Pro and M3 Max MacBook Pro Models

Apple this week began selling certified refurbished models of the 14-inch and 16-inch MacBook Pro with M3 Pro and M3 Max chips for the first time since the laptops launched in November.

m3 macbook pro 14 16
As usual for Apple's refurbished products, prices are discounted by approximately 15% compared to the equivalent brand new models. In our view, Apple's refurbished products are virtually indistinguishable from its brand new products, providing a good opportunity for savings.

Check out our Apple Deals roundup for more discounts on Macs and other devices.

AirPods 4 and AirPods Max With USB-C Still Expected Later This Year

Apple plans to release fourth-generation AirPods and updated AirPods Max later this year, according to Bloomberg's Mark Gurman.

Airpods Max Feature Red Triad
Gurman said there will be two types of fourth-generation AirPods, with the higher-end ones to feature active noise cancellation and a speaker built into the USB-C charging case for Find My sounds.

As for the AirPods Max, the only notable change expected is a USB-C charging port.

MacRumors Newsletter

Each week, we publish an email newsletter like this highlighting the top Apple stories, making it a great way to get a bite-sized recap of the week hitting all of the major topics we've covered and tying together related stories for a big-picture view.

So if you want to have top stories like the above recap delivered to your email inbox each week, subscribe to our newsletter!

With the iPhone 14 Pro models in 2022, Apple introduced the Dynamic Island, which can morph and expand to display system alerts, sports scores, and a variety of other information. The feature makes the space surrounding the front camera and Face ID sensors useful compared to the notch on older iPhone models.

iPhone Notch
Apple explored a variety of ideas for the iPhone's notch area over the years before arriving at the current Dynamic Island design, according to information obtained by MacRumors. We recreated the images below based on our source material to provide a never-before-seen look at some of the concepts that Apple considered.

Before the Dynamic Island, Apple explored a popover menu on the right side of the screen that would have provided users with quick access to the time, cellular signal and Wi-Fi strength, display brightness, volume, and battery charge level. The menu essentially looks like a second notch, and it would disappear when not in use.

Another idea that Apple considered was hiding the notch with an all-black status bar area at the top of the screen. OLED displays show the color black by turning off individual pixels, so this design would have contributed to battery life savings.

Alternate Notch Design Mock Feature
Apple later came up with the idea of the Dynamic Island, and it explored a variety of different designs for this, as pictured below.

Apple initially made the Dynamic Island permanently elongated across the top of the screen, before deciding that it would be less intrusive if it changed size as necessary. Apple also considered showing volume and a full row of system shortcuts in the Dynamic Island, tested a never-used layout for ongoing phone calls, and more.

Alternate Dynamic Island Design Mock Feature
Apple has since expanded the Dynamic Island to all iPhone 15 models, while it continues to sell the iPhone 13, iPhone 14, and iPhone 14 Plus with a notch. Rumors suggest that Apple eventually plans to move the iPhone's front camera and Face ID sensors under the display, but this transition is not expected to begin until next year at the earliest.

Apple today added the 14-inch MacBook Pro with the M3 chip to its certified refurbished store in Canada and select European countries, including Austria, Belgium, France, Germany, Ireland, Italy, the Netherlands, Spain, Switzerland, and the UK, for the first time since the laptop debuted in October. Availability in the U.S. began earlier this month.

m3 mbp space black
As usual for Apple's refurbished products, the refurbished 14-inch MacBook Pro models are discounted by approximately 15% compared to the equivalent brand new models. A variety of configurations and color options are available.

Apple says it puts refurbished Macs through a "thorough cleaning process and inspection" to ensure they are fully functional and in good condition, and they are covered by Apple's one-year limited warranty and eligible for extended AppleCare+ coverage. The laptops are repackaged in a plain white box with all accessories and manuals.

In our view, Apple's refurbished Macs are virtually indistinguishable from brand new ones, providing a good opportunity for savings directly from Apple. However, larger discounts are often available from resellers like Amazon.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Buy Now)
Related Forum: MacBook Pro

Apple has been beta testing iOS 17.4 for nearly a month now. Below, we explain when the update is likely to be released to all users.

iOS 17
In its press release announcing major App Store changes in the EU, which were implemented in response to new regulations under the EU's Digital Markets Act, Apple confirmed that iOS 17.4 will be released at some point in March:

Developers can learn about these changes on the Apple Developer Support page and can begin testing new capabilities today in the iOS 17.4 beta. The new capabilities will become available to users in the 27 EU countries beginning in March 2024.

Apple has until March 6 to comply with the Digital Markets Act, in order to avoid fines, so iOS 17.4 will likely be released on or before that date.

In addition to the changes in the EU, key new features in iOS 17.4 include Apple Podcasts transcripts, a new iMessage security protocol, new emoji, and the ability to use the Apple Cash card on more websites by generating a virtual card number. The update also includes preparations for the launch of next-generation CarPlay later this year.

iOS 17.4 is compatible with the iPhone XS and newer. The update will be available in the Settings app under General → Software Update.

Other software updates expected to be released in March include iPadOS 17.4, macOS 14.4, watchOS 10.4, tvOS 17.4, and visionOS 1.1.

Related Forums: iOS 17, iPadOS 17

YouTuber Brian Tong joins us on this week's episode of The MacRumors Show to talk about the Vision Pro, the new Apple Sports app, enhanced iMessage security, and more.


Brian shares his in-depth thoughts on the Apple Vision Pro headset, including travel scenarios, where it fits in with his other devices, and his favorite features. We take a look at the newly announced Apple Sports app, reflecting on its usefulness, design and future features that could further enrich the user experience, such as integrated play recaps, highlights, and news related to followed teams.

We also reflect on the possibility of a "mini"-sized Pro iPhone, support for post-quantum cryptographic security in iMessage, Apple's venture into electric vehicles, and new enhancements to Apple CarPlay in the instrument cluster.

See more of Brian's work over on his YouTube channel or follow him on X @briantong. The MacRumors Show is now on its own YouTube channel, so make sure you're subscribed to keep up with new episodes and clips going forward:

You can also listen to ‌The MacRumors Show‌ on Apple Podcasts, Spotify, Overcast, or your preferred podcasts app. You can also copy our RSS feed directly into your podcast player.


If you haven't already listened to the previous episode of The MacRumors Show, catch up for our discussion about all of the major features and improvements rumored for Apple's upcoming iPhone 16 Pro models.

Subscribe to ‌The MacRumors Show‌ for new episodes every week, where we discuss some of the topical news breaking here on MacRumors, often joined by interesting guests such as Quinn Nelson, Kevin Nether, Jared Nelson, Eli Hodapp, Luke Miani, Mike Bell, Sara Dietschy, iJustine, Jon Rettinger, Andru Edwards, Arnold Kim, Ben Sullins, Marcus Kane, Christopher Lawley, Frank McShan, David Lewis, Tyler Stalman, Jon Prosser, Sam Kohl, John Gruber, Federico Viticci, Thomas Frank, Jonathan Morrison, Ross Young, Ian Zelbo, and Rene Ritchie.

‌The MacRumors Show‌ is on X @MacRumorsShow, so be sure to give us a follow to keep up with the podcast. You can also head over to The MacRumors Show forum thread to engage with us directly. Remember to rate and review the podcast, and let us know what subjects and guests you would like to see in the future.

Apple often holds its first media event of the year in March, so the company could be just weeks away from announcing new products.

New Macs iPads iOS 17 4
Below, we have outlined what to expect from a potential Apple Event this March.

Past Apple Events in March

Apple has held five events in March since 2015:

  • Monday, March 9, 2015
  • Monday, March 21, 2016
  • Tuesday, March 27, 2018
  • Monday, March 25, 2019
  • Tuesday, March 8, 2022

iOS 17.4 in March

iOS 17
In its press release announcing major App Store changes in the EU, in response to the Digital Markets Act, Apple confirmed that iOS 17.4 will be released in March:

Developers can learn about these changes on the Apple Developer Support page and can begin testing new capabilities today in the iOS 17.4 beta. The new capabilities will become available to users in the 27 EU countries beginning in March 2024.

Apple has until March 6 to comply with the Digital Markets Act in order to avoid fines, so iOS 17.4 will likely be released before then.

In addition to the changes in the EU, key new features in iOS 17.4 include Apple Podcasts transcripts, a new iMessage security protocol, new emoji, and the ability to use the Apple Cash card on more websites by generating a virtual card number. The update also includes preparations for the launch of next-generation CarPlay later this year.

Other software updates expected to be released in March include iPadOS 17.4, macOS 14.4, watchOS 10.4, tvOS 17.4, and visionOS 1.1.

Rumored Announcements

New iPads With Aluminum Magic Keyboard

iPad Air 12
Apple will likely launch new iPad Pro and iPad Air models "around the end of March," according to Bloomberg's Mark Gurman.

The next iPad Pro models are widely expected to be the first iPads equipped with brighter and more vivid OLED displays. Other rumored or likely features for the iPad Pro include the M3 chip, MagSafe wireless charging, a redesigned Magic Keyboard with a larger trackpad and an aluminum top casing, and a landscape-oriented front camera.

A larger 12.9-inch iPad Air is expected alongside an updated 10.9-inch model. Other rumored or likely features for the iPad Air include the M2 chip, a redesigned rear camera bump, Wi-Fi 6E support, and Bluetooth 5.3.

Could the second-generation Apple Pencil recently going on sale for a record-low price hint at a third-generation Apple Pencil announcement too?

New MacBook Airs

MacBook Air 15 Inch Feature Purple
Gurman also expects Apple to announce new MacBook Airs in late March.

The 13-inch and 15-inch MacBook Air are expected to be updated with the M3 chip simultaneously, with key benefits over the M2 chip including faster performance and hardware-accelerated ray tracing for improved graphics rendering in games.

No major design changes are expected for the MacBook Air this year, but the laptops will likely gain support for Wi-Fi 6E like other Macs.

Apple already updated the 14-inch MacBook Pro, 16-inch MacBook Pro, and 24-inch iMac with the M3 chip in October 2023.

New iPhone Color?

iPhone 14 Yellow Feature 2
Apple often introduces new iPhone colors around March or April, midway through the smartphone's annual release cycle.

Will the new color this year be (PRODUCT)RED?

The list of this week's best deals is headlined by a new record low price on the Apple Pencil 2, but you can also find solid discounts on Apple's M2 Mac mini and Studio Display. We're also still tracking markdowns on a wide variety of Anker products on Amazon.

Hero0005Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running.

Apple Pencil 2

apple pencil 2 pink

  • What's the deal? Get $50 off Apple Pencil 2
  • Where can I get it? Amazon
  • Where can I find the original deal? Right here

One of the highlights of this week's deals is on the Apple Pencil 2, which is still available for $79.00 on Amazon, down from $129.00. This is the first time we've tracked any discount on the Apple Pencil 2 in 2024, and it's an all-time low price on the accessory.

20W USB-C Power Adapter

power adapter pink

  • What's the deal? Get $7 off Apple's 20W USB-C Power Adapter
  • Where can I get it? Woot

Another Apple accessory on sale at a notable low price this week is the Apple 20W USB-C Power Adapter, available for $11.99 on Woot, down from $19.00. This product is in new condition at Woot and comes with a 1 Year Apple Manufacturer Limited Warranty.

Studio Display

studio display pink

  • What's the deal? Get $300 off Apple Studio Display
  • Where can I get it? Amazon
  • Where can I find the original deal? Right here

Earlier in the week, Amazon introduced steep $300 discounts on two Studio Displays, and right now you can still save on the nano-texture glass model. It's on sale for $1,599.99 on Amazon, down from $1,899.00, which is a solid second-best price and the first discount we've seen in months.

Anker

anker pink

  • What's the deal? Save on popular Anker charging accessories
  • Where can I get it? Amazon
  • Where can I find the original deal? Right here

Note: You won't see the deal price until checkout.

Anker returned with a big sale on Amazon this week, including great discounts on portable batteries, portable power stations, USB-C accessories, and more. You can find a full list of what's still on sale right now by visiting our original post.

Mac Mini

mac mini pink

  • What's the deal? Get up to $109 off M2 Mac mini
  • Where can I get it? Amazon
  • Where can I find the original deal? Right here


Note: You won't see the deal price until checkout.

Finally, Amazon has notable discounts on the M2 Mac mini, starting at $499.00 for the 256GB model of the computer. You can also get the 512GB on sale for $689.99, and this one requires you to clip an on-page coupon in order to see the sale.

Our full Deals Roundup has more information on the latest Apple-related sales and bargains.

Related Roundup: Apple Deals

Belkin recently came out with the Auto-Tracking Stand Pro for capturing video, and while there are several other similar products with video tracking on the market, we thought we'd test Belkin's because it brings something new - support for DockKit.


DockKit is a feature that provides automated subject tracking technology through the iPhone itself, which means the Stand Pro is the most advanced of the movement tracking stands on the market. Note that the Stand Pro is only for capturing video - it doesn't work with still photos.

The Stand Pro can follow you on camera as you move around a room, offering 360 degrees of panning and 90 degrees of tilting for video calls and recording content. It is compatible with both the front and rear cameras of the ‌iPhone‌ and can be used in either vertical or landscape orientation.

The Stand Pro requires an ‌iPhone‌ 12 or later with MagSafe, because it uses a magnetic attachment to hold the ‌iPhone‌ in place. Pairing to an ‌iPhone‌ is done through NFC, and then the Stand Pro can be used with any app that needs the camera. It works with FaceTime, Instagram, TikTok, WhatsApp, and more, and turning it on and off is as simple as pushing the single button on the device.

With a built-in battery, the Stand Pro can work for up to five hours so it can be used anywhere. When it is plugged in, it can charge a ‌MagSafe‌ ‌iPhone‌ at up to 15W. Belkin includes a five foot USB-C cable and 30W power adapter.

The Auto-Tracking Stand Pro is available from Belkin for $180.

Tag: Belkin

Update — 10:09 a.m. Pacific Time: Apple says the App Store showing an app verification screen in the EU is a bug and will be fixed before iOS 17.4 is released to all users. Original story follows.

Starting with the latest iOS 17.4 beta, Apple asks iPhone users in the EU to verify an app's information before installing it from the App Store. The prompt was spotted by Dimitris Sartzetakis of @iSWUpdates and others.

Shazam Authentication App Store Feature 1
iOS 17.4 will allow iPhone users in the EU to install apps from so-called "alternative app marketplaces," and the verification screen will appear in those storefronts too. Apple is likely aiming to avoid anticompetitive complaints by also showing the prompt in its own App Store, should it remain in the public release of iOS 17.4.

Apple previously announced that iOS 17.4 will be released in March, and the App Store changes only apply in the 27 countries that are part of the EU, including France, Germany, Italy, Spain, and others. Notably, the UK left the EU in 2020.

Related Forums: iOS 17, iPadOS 17

A small number of Apple Vision Pro owners have claimed that their headsets developed a hairline crack down the middle of the front cover glass, despite having never been dropped or mishandled.

cracked glass vision pro

Photo of hairline crack in Vision Pro front glass (credit: Reddit user Inphenite)

The first report was posted in the subreddit /r/VisionPro about 18 days ago, and several more have appeared in the last week. All of the images show a distinctly similar vertical hairline crack above the nose bridge, implying that the damage is occurring at a particular point of tension, where the curvature of the laminated glass is most pronounced.

We were unable to find additional similar reports on social media, on Apple's online Support Community, or in the MacRumors forums, suggesting that this is quite possibly a manufacturing defect limited to a small batch of units, rather than a widespread problem.

The reports all mention that the crack became visible suddenly and for no apparent reason, after the headsets had been connected to the external battery pack and stored overnight (some in Apple's Travel Case) with the soft front cover attached.

One theory is that the crack is due to pressure exerted on the glass when tightening the straps, which is causing "bowing" of the surrounding frame. Others speculate that the problem may be due to an overheating issue which is expanding the glass and leading it to crack at its weakest point. Given that the battery is external to the headset, any heat generated would presumably need to be caused by a background software process gone haywire.

Apple's documentation states that Apple Vision Pro continues to draw power from the battery pack when it is not in use, allowing the device to sync mail, photos, and other data. If the headset isn't worn for 24 hours, Vision Pro powers down automatically.

With AppleCare, the deductible fee for a cover glass repair costs $300. Without AppleCare coverage, the same repair costs $800. Some of the owners affected say they have contacted Apple Support and have been asked to pay the repair costs, since the crack has not officially been identified as a manufacturing defect.

Apple typically introduces special repair programs for products that have a recognized hardware issue, but Apple is unlikely to undertake an internal manufacturing probe unless reports of identical defects become more widespread. Anyone with the same issue is advised to contact Apple Support and escalate their case to increase the likelihood that Apple sees a potential problem requiring a formal investigation.

Related Roundup: Apple Vision Pro
Buyer's Guide: Vision Pro (Buy Now)
Related Forum: Apple Vision Pro

Apple is relying on different OLED display suppliers for the upcoming 11-inch and 13-inch iPad Pro models, with Samsung exclusively producing 11-inch panels and LG making the 13-inch panels.

iPad Pro OLED Feature 2
According to The Elec, Samsung has cemented its position as the sole supplier of the initial quantity of OLED displays for the 11-inch model, or the first batch to be mass produced for the launch of the next-generation ‌iPad Pro‌.

LG was originally scheduled to also begin producing the 11-inch OLED panel, but as things stand the two panel companies are currently producing only one type of OLED display each. Initial production at both suppliers started last month.

Industry insiders suggest the division of labor is due to changes in Apple's demand outlook for OLED ‌iPad Pro‌ models, as well as the unstable production capacity and yield of the two suppliers, which are both still getting to grips with Apple's requirement for new panel technologies. Apple is rumored to be aiming for "unrivaled" image quality, as well as a design that cuts down on the thickness and weight of the ‌iPad‌ display.

According to the Korean-language report, the situation may change after production of the initial quantity, depending on fluctuations in production yield and possible adjustments to Apple's demand forecast for the new OLED ‌iPad Pro‌ models. Apple's shipments forecast for the year have reportedly decreased to 8 million units, down from the 10 million units that were projected for 2024 last year.

OLED displays are a first for the ‌‌iPad‌‌ lineup. Apple has been using OLED technology for the iPhone and the Apple Watch, but larger OLED screens are more expensive. Compared to LED or mini-LED, OLED brings deeper blacks and more vivid colors. The OLED ‌‌iPad Pro‌‌ models could be much thinner than the current LED versions thanks to the new display technology. The larger 12.9-inch ‌‌iPad Pro‌‌, for example, could be more than 1mm thinner.

Along with new displays, the ‌‌iPad Pro‌‌ models are expected to be powered by Apple's latest M3 chip, which debuted in new MacBook Pro models last year. The M3 is built on 3-nanometer technology, and should bring a notable graphics improvement over the M2 chip that is currently used in the ‌‌iPad Pro‌‌.

The new displays are expected to come to the ‌iPad Pro‌ as soon as March 2024. For everything else that we are expecting for the OLED ‌iPad Pro‌, check out our dedicated guide.

Related Roundup: iPad Pro
Buyer's Guide: iPad Pro (Neutral)

Apple is internally testing a new ChatGPT-like generative AI tool that will enable employees to offer faster technical support going forward.

Apple Support App General Feature
Apple recently launched a pilot program that provides select AppleCare support advisors with access to a new tool called "Ask" that can automatically generate responses to technical questions they receive from customers, according to information obtained by MacRumors. Advisors can then relay the info to customers in online chats or on the phone.

"Ask" will automatically respond to a query with relevant information from Apple's internal knowledge base, and advisors can rate an answer as "helpful" or "unhelpful." Advisors can ask up to five follow-up questions per topic. Apple said it plans to make the tool available to more advisors in the future, after collecting feedback.

Apple encourages participating advisors to use "Ask" before using traditional search methods or consulting a senior advisor for info, and it says the tool is useful for solving complex or unfamiliar issues. As the tool is linked to Apple's internal knowledge base, the company ensures that the responses are factual, traceable, and useful.

An example of a query that "Ask" can respond to: "A customer is unable to update their device to iOS 13.7. What can be done?"

Apple is expected to adopt generative AI in a major way this year. Bloomberg's Mark Gurman said iOS 18 will include many new generative AI features across Siri, Spotlight, Messages, Health, Numbers, Pages, Keynote, and more, and he was first to report that the AppleCare team would use generative AI to speed up customer support. This is the first time that details about Apple's internal "Ask" tool have been reported.

On an earnings call earlier this month, Apple CEO Tim Cook said the company was working on generative AI and would share details "later this year." iOS 18 is expected to be announced at Apple's annual developers conference WWDC in June, and the update should be released to all users with a compatible iPhone in September.

Generative AI surged in popularity in late 2022 when OpenAI released ChatGPT, a chatbot that can respond to text and voice prompts. The chatbot is trained on large language models, allowing it to respond like a human. OpenAI has also developed tools that can automatically generate images and videos based on text prompts.

Some iPhone 15 users have been experiencing ongoing Bluetooth connection issues that have persisted since the new devices launched, based on complaints on the Apple Support Community and the MacRumors forums.

iphone 15 blue
Affected customers are having trouble keeping their iPhones connected to older Bluetooth devices such as in-car systems or headphones that rely on the technology. From the MacRumors forums:

Since ios 17 I have been having frequent disconnects in my car (no carplay. BMW 2014) bluetooth for calls. I make a hands free call in my car and after a few seconds bluetooth disconnects and I have manually switch to the speaker in my Iphone. I have had this car since new and I switch iphones almost every year and usually the release x.0 has some bluetooth problems, but now 2 major releases for ios 17 and the issue is not solved. Another iphone 12 does not have the problem in my car.

Many of the complaints come from ‌iPhone 15‌ users who are attempting to connect their iPhones to Bluetooth headphones, car systems, and similar devices, but some users are also experiencing issues with more modern products like the AirPods.

I moved from 15 plus to 15 pro max (silly but switched carriers so I got it for free) and am having terrible bluetooth connections. Car bluetooth is fine. But on both my AirPods Max and and Beats Studio Buds, my music will cut out and reconnect and calls will drop after 5 to 10 minutes. Done all the resets. Hoping we are sent a software update soon.

Reports of Bluetooth issues date back to October 2023, which is just a month after the ‌iPhone 15‌ models were released. They have continued across multiple updates, with the most recent reports coming from those running iOS 17.3.1. Some customers were told that the problems would be resolved with an iOS 17 update, but based on the continuing complaints, it does not appear that Apple has fully resolved the issue as of yet.

The cause of the problem is not clear, but affected users have both ‌iPhone 15‌ and ‌iPhone 15‌ Pro models. Some people have been able to get their iPhones replaced, which has been the only way to solve the issue. Restarting, resetting, and other typical fixes have not worked for those who are having problems.

Have you had issues with Bluetooth connectivity on the ‌iPhone 15‌? Let us know in the comments below.

Related Roundup: iPhone 15
Related Forum: iPhone

In the months leading up to Apple announcing the AirPods Pro in October 2019, the company considered changing the name of the wireless headphones to AirPods Extreme, according to internal information obtained by MacRumors.

airpods pro 2
The name AirPods Extreme was floated by at least one member of Apple's leadership team, but the company ultimately decided to move forward with AirPods Pro branding after many employees objected to the change, we have learned.

Apple has used "Extreme" branding in the past for its discontinued AirPort Extreme router and wireless card for Macs, first released in 2003.

In the end, the name AirPods Pro is more consistent with Apple's branding for several product lines. In addition to AirPods, Apple offers both regular and Pro versions of the iPhone, iPad, and Mac, and there will likely be a regular version of the Apple Vision Pro headset in the future. Nevertheless, Apple has used a few other suffixes for higher-end products over the years, such as the AirPods Max and the Apple Watch Ultra.

Apple went on to release second-generation AirPods Pro in September 2022, and it updated the headphones with a USB-C charging case and a few other features a year later. Third-generation AirPods Pro are rumored to be released in 2025.

Related Roundup: AirPods Pro
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Readdle today announced the launch of a new "My Writing Style" artificial intelligence feature created for the Spark email app.

spark my writing style
Spark already had an option for using AI to write emails in different styles like formal, neutral, and friendly, but the updated AI option is designed to write emails in each user's own voice. According to Readdle, it is able to mirror style, tone, and personality traits "to a degree."

Users can enable Spark AI in the Spark Settings, and from there, the app will select three samples of recently sent emails to analyze writing style. This style will then be applied to AI-generated emails and replies.

AI-generated text can be edited and reviewed before it is sent, and there is an option to disable the feature for those who do not want to use it. Spark suggests that the tool is useful for journalists, content creators, researchers, academics, and professional teams.

Readdle recommends providing simple prompts to the AI to get the best results, such as "write an intro email to Bob and suggest setting up a call at 10:00 a.m. tomorrow."

Spark's AI tool uses Microsoft Azure OpenAI as its AI service provider, and it says that data is not used for model training nor stored for more than a month. Spark Premium is required to use the feature, with the Premium update priced at $7.99 per month or $59.99 per year.