Apple Acknowledges iCloud Notes Disappearing and Explains How to Fix

Earlier this month, we reported about some iPhone users temporarily losing all of their notes in the Notes app after accepting Apple's updated iCloud terms and conditions. Apple has now indirectly acknowledged this issue in a new support document that outlines steps to follow if your iCloud notes are not appearing on your iPhone, iPad, or Vision Pro.

iCloud General Feature
Fortunately, the notes can be re-synced from iCloud. Apple's steps are pretty much identical to the ones we shared earlier this month:

If your iCloud notes aren't appearing on your iPhone, iPad, or Apple Vision Pro, follow these steps.

1. Open the Settings app and tap your name.
2. Tap iCloud, then tap Notes.
3. Make sure Sync this [device] is on, then check the Notes app.
4. If you still don't see your notes, restart your iPhone, iPad, or Apple Vision Pro. After restarting, check your settings again.

After these steps, your iCloud notes should appear and start syncing again on devices signed in to the same Apple Account. When syncing completes, content previously synced to iCloud should appear.

Apple updated its iCloud terms and conditions with some minor changes in September, and it has been notifying users about accepting them in recent weeks. The issue with notes disappearing has continued to affect iPhone users since our initial coverage of it earlier this month, according to social media posts.

Notes disappearing has not been the only problem. In another new support document, Apple said iPhone, iPad, and Vision Pro users who receive a "Cannot Complete Action" error message when trying to accept the updated iCloud terms and conditions should update to the latest version of iOS, iPadOS, or visionOS and try again.

Popular Stories

iphone 17 dummies sonny dickson

iPhone 17 Air Almost as Thin as Its Buttons, New Images Show

Thursday April 24, 2025 2:14 am PDT by
If you missed the video showing dummy models of Apple's all-new super thin iPhone 17 Air that's expected later this year, Sonny Dickson this morning shared some further images of the device in close alignment with the other dummy models in the iPhone 17 lineup, indicating just how thin it is likely to be in comparison. The iPhone 17 Air is expected to be around 5.5mm thick – with a thicker ...
iphone 17 air dummy unbox therapy

iPhone 17 Air's Extreme Thinness Demoed in New Video

Tuesday April 22, 2025 10:22 am PDT by
Apple plans to release an all-new super thin iPhone this year, debuting it alongside the iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max. We've seen pictures of dummy models, cases, and renders with the design, but Lewis Hilsenteger of Unbox Therapy today showed off newer dummy models that give us a better idea of just how thin the "iPhone 17 Air" will be. The iPhone 17 Air is expected to be ...
AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iPhone 17 Pro Blue Feature Tighter Crop

iPhone 17 Pro Launching Later This Year With These 13 New Features

Wednesday April 23, 2025 8:31 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone ...
ipad air windows 11 arm

M2 iPad Air Runs Windows 11 ARM via Emulation, Thanks to EU Rules

Tuesday April 22, 2025 5:01 am PDT by
A developer has demonstrated Windows 11 ARM running on an M2 iPad Air using emulation, which has become much easier since the EU's Digital Markets Act (DMA) regulations came into effect. As spotted by Windows Latest, NTDev shared an instance of the emulation on social media and posted a video on YouTube (embedded below) demonstrating it in action. The achievement relies on new EU regulatory...
iPhone 17 Air Pastel Feature

iPhone 17 Air Launching Later This Year With These 16 New Features

Thursday April 24, 2025 8:24 am PDT by
While the so-called "iPhone 17 Air" is not expected to launch until September, there are already plenty of rumors about the ultra-thin device. Overall, the iPhone 17 Air sounds like a mixed bag. While the device is expected to have an impressively thin and light design, rumors indicate it will have some compromises compared to iPhone 17 Pro models, including only a single rear camera, a...
Global Close Your Rings Day Pin

Apple Stores Giving Away a Limited-Edition Pin For Free Today

Thursday April 24, 2025 10:15 am PDT by
Starting today, April 24, Apple Stores around the world are giving away a special pin for free to customers who request one, while supplies last. Photo Credit: Filip Chudzinski The enamel pin's design is inspired by the Global Close Your Rings Day award in the Activity app, which Apple Watch users can receive by closing all three Activity rings today. The limited-edition pin is the physical...
Apple Logo Spotlight Blue

White House Hits Back at Apple's Massive EU Fine

Thursday April 24, 2025 5:57 am PDT by
Apple's $570 million fine from the EU has triggered a sharp rebuke from the White House, which called the fine a form of economic extortion, Reuters reports. The fine was announced on Wednesday by the European Commission, following a formal investigation into Apple's compliance with the bloc's Digital Markets Act (DMA), a landmark piece of legislation aimed at curbing the market dominance of ...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...

Top Rated Comments

mortenb Avatar
23 weeks ago
With more and more important data in the Notes app, Apple really need to create a better way to make a local backup.
Score: 29 Votes (Like | Disagree)
ellpee Avatar
23 weeks ago
Apple needs to get out of the cloud business BEFORE a major disaster occurs.
Score: 15 Votes (Like | Disagree)
GerritV Avatar
23 weeks ago

Apple needs to get out of the cloud business BEFORE a major disaster occurs.
Couldn't agree more. None of their cloud services ever worked decently. I remember MobileMe (a yearly subscription BTW), which was so bad that Apple refunded its users and gave them a whole year of free "service".
Score: 11 Votes (Like | Disagree)
MayaUser Avatar
23 weeks ago

Good to know they finally acknowledging the bugs in iOS 18
This is a bug on ios17 as well
Score: 9 Votes (Like | Disagree)
CarAnalogy Avatar
23 weeks ago

With more and more important data in the Notes app, Apple really need to create a better way to make a local backup.
Agreed. I just tested the iCloud download your data page for Notes.

It took five days to complete the request to make my 50MB Notes zip file.

All the notes are plaintext. At least it included attachments.

They really need to do a better job with this. Pretty sure that backup only exists because they're required to provide users access to their data, but they never said it had to be in a useful format.
Score: 8 Votes (Like | Disagree)
tomssy Avatar
23 weeks ago
Happened to me this week. On iOS 17. The fact that they all just disappeared from your local device is bad. It resynced to iCloud after that but took a while too. Apple has never been at the top with cloud services.
Score: 7 Votes (Like | Disagree)