A trio of Apple customers this month filed a class action lawsuit against Apple, accusing the Cupertino company of violating California consumer protection laws and false advertising for continuing to sell AirPods Pro models that had ongoing issues with crackling or static sounds.
A few months after the AirPods Pro came out in October 2019, buyers began to complain about crackling, rattling, popping, and static-like noises affecting the AirPods Pro. The sound seemed to show up when something caused an earbud to move or vibrate, such as walking or running.
Apple tried to fix the problem with software updates, but the company ultimately launched an AirPods Pro repair program in October 2020. Customers with affected AirPods Pro were able to bring them to Apple for a fix or a replacement, but unfortunately, many customers found that their replacement AirPods Pro also suffered from the same issue.
As a result, Apple is now facing a class action lawsuit, with the plaintiffs requesting "relief" due to the defective nature of the AirPods Pro. The complaint says that customers would not have purchased the AirPods Pro or would have paid less had Apple made the flaw clear.
Apple is also being accused of false advertising for highlighting features like "superior sound quality" and "pure, incredibly clear sound" when knowing there was an issue with crackling and static.
The court will need to decide if the arguments made here hold up, and whether the case deserves class action certification.
Monday November 11, 2024 11:28 am PST by Joe Rossignol
Apple today released firmware updates for both AirPods 4 models (version number 7B20) and the AirPods Pro 2 with both Lightning and USB-C charging cases (version number 7B21). All of these AirPods models were previously on firmware version 7B19.
It is not immediately clear what new features or changes are included in firmware versions 7B20 and 7B21, but we will update this story if we find...
Wednesday November 13, 2024 2:09 am PST by Tim Hardwick
Apple is set to release iOS 18.2 next month, bringing the second round of Apple Intelligence features to iPhone 15 Pro and iPhone 16 models. This update brings several major advancements to Apple's AI integration, including completely new image generation tools and a range of Visual Intelligence-based enhancements. There are a handful of new non-AI related feature controls incoming as well....
Tuesday November 12, 2024 2:56 am PST by Tim Hardwick
Apple's camera module supplier for the upcoming iPhone SE 4 is set to begin mass production of the components in December, according to a new report coming out of Korea.
Economic newspaper Ajunews reports that LG Innotek will supply the front camera module for the budget-friendly fourth-generation device. Final tests are now said to be underway, with mass production of the module following...
Next year's iPhone 17 "Air" model may not be as thin as Apple planned, according to a rumor originating in Korea.
According to the news aggregator account "yeux1122" on Naver, citing industry sources, Apple has run into problems making the new iPhone 17 model sufficiently thin. The device's reduced thickness is apparently dependent on manufacturing a battery with a thinner substrate, but...
Black Friday is getting closer, and prices on MacBook Pro, MacBook Air, iMac, and Mac mini computers have started to drop as the shopping holiday nears. These deals include the latest models of the M4 MacBook Pro and iMac.
Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site...
Monday November 11, 2024 4:53 pm PST by Joe Rossignol
Apple seeded the third betas of iOS 18.2 and iPadOS 18.2 to developers for testing today. While the third betas of each update are minor relative to the first two betas, there are still a handful of changes across the Photos app, TV app, and more.
A corresponding iOS 18.2 public beta with these changes will likely be released later this week, and Apple previously confirmed that the software...
Sunday November 10, 2024 12:13 pm PST by Joe Rossignol
In its announcement video for the new Mac mini last month, Apple teased an "upcoming" version of Final Cut Pro for the Mac. Apple will likely announce the update during the annual Final Cut Pro Creative Summit, which begins this Wednesday. The conference is held in association with Apple, and attendees will be visiting Apple Park on the first day.
Apple already teased four new features...
Tuesday November 12, 2024 1:09 pm PST by Juli Clover
Apple is planning to launch an AI-powered smart home display as soon as March 2025, according to Bloomberg's Mark Gurman. The display will measure in at approximately six inches, and while it is similar to an iPad, it is square rather than rectangular and it has thick bezels around the edges. There is a camera at the top front so that it can be used for FaceTime, plus there are internal speakers...
Have the same problem.. hope they win it so we can exchange it Edit: and ANC stopped working like 6months ago.. only works if I fiddle when in ear, using them without ANC.. tried cleaning them ofcourse
Sign me up. I had to pay out of pocket to replace mine before the repair program existed, and the replacements still developed the issue. I refuse to buy or recommend any "Pro" audio products from this company because of this.
My replacements eventually did this again and I was basically forced to upgrade to the Pro 2's. I've been loving them (volume on the stem, better quality all around) but I'm mad my old ones basically got turned into e-waste.
A tip for anybody suffering from this issue, turning all the noise cancelling/transparency modes off makes them usable without driving you insane. But you're turning off some of the main reasons you bought the headphones in the first place.
They should be sued over the statements of “pure, incredibly clear” sound which is factually incorrect
How can lossy compressed sound be more pure than sound which has not been lossy compressed? It is very un-pure compared to the audio from the headphone jack they robbed us of
