MacBook Owners With Faulty Butterfly Keyboards Begin Receiving Payouts

Got my $395 check in on Friday, nice to see.
I had the top case replaced 3 times, constant repetitive key presses. Quite possibly the most frustrating Apple product I’ve encountered.

If I only had a $1 for each time someone posted a problem with their butterfly keyboard back in the day while Apple still pushed it... only to be met by overwhelming defense of the butterfly and/or attack on the poster themselves for causing the problem... or just making it up.

Lesson to be learned (again): the knee-jerk to every post of some consumer having an Apple product issue is not to automatically assume THEY are at fault, or "cheap Chinese chargers", or they are just making it up, or "I don't have the problem" (so you can't be either), or "only a small number of users are affected", "99% have no such issue", etc.

Sometimes Apple just gets "it" (whatever it is) wrong and it doesn't kill Apple or ourselves to acknowledge a potential problem and constructively look for a remedy... instead of only letting it get all the way to this point where- by court action and Apple complying with a settlement or result- we finally acknowledge reality that there was- in fact- something wrong with an Apple product.

I'm glad those people who owned a faulty product design are getting some money back for their troubles. Hopefully, the cost of this motivates better quality control testing going forward to minimize such broad issues again. Many people who buy computing devices DEPEND on them. Get them as right as possible BEFORE they are shipped. Resurrect "just works" Apple. I miss that Apple.

Wow, what a shame I don’t live in the states, with the literal tons of macbooks that I had to send in for a topcase replacement throughout the years, I could’ve made myself rich.

While I never owned a Mac with a faulty keyboard, it was pretty obvious this was a design flaw that impacted countless Mac users around the world.

The fact that this had to be settled through legal means is a stain on Apple's reputation. Not sure how much of a relief it is for anyone to get $125 after years of struggling with a malfunctioning keyboard, but, well, it's something.

A mere drop in the bucket for Apple's customers (and for Apple's own finances) considering all these machines came defective out of the factory and remained this way in customer's hands due to all replacement parts of course containing the same defective keyboard design.

Imagine if instead Apple were required to fix the flaw in each customer's Mac for good - I am not talking replacing all these Macbooks with 2020 models but Apple could have identified the flaw early and manufactured a revised replacement part.

They had ample time: The flaw was apparent in the 2015 Macbooks. Yet it wasn't until the Early 2020 13" MBP and the Late 2019 16" MBP that they threw that keyboard out. And instead of fixing the Macbook series they discontinued it.

If I sold faulty products (with a shorter warranty compared to my competition) that required multiple expensive repairs only to end up breaking again regardless (or provided equally bad services through my business) I'd have long been forced to close shop. Customers would start contacting their banks to try and get their money back if not actually trying to take me to court.

Yet with a big corporation you have no recourse whatsoever despite consumer laws in some places actually requiring to return the money after 1-2 failed repair attempts. Imagine trying to tell your bank your Apple product has failed multiple times in a row and you want the transaction reversed because Apple refused to return your money.

I love Apple products and use them all daily but I had my share of failures with an older Mac series where despite applecare the Mac failed for a 4th? 5th? time right after 3 years were over at which point I threw it out. Or on another Macbook I had the battery fail after just a year each time and had to pay for each replacement out of warranty. Can't even design your devices to last 2 years.

That being said my 14" from 2021 is doing fine still.

in this time, probably some owners died
At this scale after settlement should be 6 months by law