Sonos Said Rolling Out Widely Criticized App Redesign Took 'Courage'

Sonos this week released a major redesign for the Sonos app, introducing customizable home screen meant to deliver a personalized listening experience. The update was announced back in April, but just went live, and unfortunately, it removes a number of features while also introducing several bugs.

sonos redesigned app
Multiple complaints on social media have called the app a "step back" with missing features like editing a song queue, managing playlists, shuffling a music library, and setting alarms and timers, along with slow performance and hard-to-access system controls. There has also been feedback from users about missing accessibility features.

The Verge asked Sonos about the negative feedback, and in response, Sonos said that it's aware of the complaints, but "it takes courage" to rebuild a core product.

Redesigning the Sonos app is an ambitious undertaking that represents just how seriously we are committed to invention and re-invention. It takes courage to rebuild a brand's core product from the ground up, and to do so knowing it may require taking a few steps back to ultimately leap into the future.

The app's revitalization not only aims to address what customers have been asking us for in the short-term, but is also critical for supporting the exciting innovations to come from Sonos in the years ahead.

We realize there are beloved features our listeners are eager to continue enjoying now. We are working diligently to reintroduce them in the coming months, alongside additional enhancements that will make for an even better app experience.

This is just the beginning of an exciting new chapter for Sonos as we continue to expand the way listeners can access and enjoy all the content they love in a more personalized and seamless way. We have always and will continue to listen to customer feedback so we can create sound experiences that well exceed both our standards and the standards of our listeners.

Sonos said that it is working to address the missing features "in the coming months," and the update will ultimately lead to "exciting innovations" in the years to come. There is no way for iOS customers who have already upgraded their apps to go back to the prior version, though users are calling for Sonos to roll back the update until the new app is more fully fleshed out.

Tag: Sonos

Popular Stories

iPhone 17 Pro Dual Tone Feature 1

iPhone 17 Pro Launching Later This Year With These 8 New Features

Thursday January 9, 2025 5:45 am PST by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. iPhone 17 Pro concept based on rumors Below, we recap key changes rumored for the iPhone 17 Pro models as of January 2025: More aluminum: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models ...
HomePod mini and Apple TV

New Apple TV and HomePod Mini Launching This Year With One Thing in Common

Wednesday January 8, 2025 6:18 am PST by
It was recently reported that new Apple TV and new HomePod mini models will launch this year, and the devices are expected to have one thing in common. Bloomberg's Mark Gurman last month reported that the new Apple TV and the new HomePod mini will be equipped with Apple's own combined Wi-Fi and Bluetooth chip. Gurman said the chip supports Wi-Fi 6E, so that could end up being a key upgrade...
iPhone SE 4 Thumb 1

New iPhone SE and iPad 11 Launch Timing Allegedly Revealed by Leaker

Tuesday January 7, 2025 11:12 am PST by
A new iPhone SE and an iPad 11 might be coming very soon. In late December, a private account on X with a track record of leaking accurate iOS-related information said devices codenamed "V59" and "J481" will be released alongside iOS 18.3 and iPadOS 18.3. Bloomberg's Mark Gurman has previously reported that "V59" is a new iPhone SE, and that "J481" is a new entry-level iPad. iOS 15.3, iOS ...
M6 MacBook Pro Feature 1

5 Reasons to Wait for Next Year's MacBook Pro

Wednesday January 8, 2025 6:33 am PST by
Apple in October 2024 overhauled its 14-inch and 16-inch MacBook Pro models, adding M4, M4 Pro, and M4 Max chips, Thunderbolt 5 ports on higher-end models, display changes, and more. That's quite a lot of updates in one go, but if you think this means a further major refresh for the MacBook Pro is now several years away, think again. Bloomberg's Mark Gurman has said he expects only a small...
airpods pro 2 botw

Hearing a Mysterious Chime From Your AirPods Pro Case? It's a Feature

Thursday January 9, 2025 3:42 pm PST by
If you've been hearing a chiming sound from your AirPods Pro 2 case when the AirPods are charging, it's a feature that Apple added with the launch of Hearing Health last year. In a support guide, Apple says that the AirPods Pro may play a sound every so often while in the case to ensure the microphones and speakers are working as intended. From Apple: To help ensure that your AirPods...
iOS 18

Apple Releases iOS 18.2.1 With Bug Fixes

Monday January 6, 2025 10:07 am PST by
Apple today released iOS 18.2.1 and iPadOS 18.2.1, minor updates to the iOS 18 and iPadOS 18 operating systems. iOS 18.2.1 and iPadOS 18.2.1 come almost a month after Apple released iOS 18.2 and iPadOS 18.2. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. According to Apple's release notes, iOS 18.2.1...
airpods 4 blue

Apple's Student Offer With Free AirPods Returns in These Four Countries

Thursday January 9, 2025 7:18 am PST by
Apple's annual "Back to School" or "Back to Uni" promotion has returned this week in Australia, New Zealand, Brazil, and South Korea. From January 8 through March 13, qualifying higher-education students and staff in these countries can receive free AirPods 4 with Active Noise Cancellation with the purchase of any new MacBook Air, MacBook Pro, or iMac, or a free Apple Pencil Pro or Apple...
LG UltraFine 6K Display TB5

LG Unveils UltraFine 6K Display With Thunderbolt 5 Support

Tuesday January 7, 2025 3:56 am PST by
LG has shown off a new Ultrafine 6K monitor at CES 2025. The 32-inch display is the first of its kind to support Thunderbolt 5, which Apple introduced late last year with the launch of new Mac mini and MacBook Pro models powered by M4 Pro chips. Details are scant, but we do know that the LG UltraFine 6K monitor (model 32U990A) features a Nano IPS Black panel, delivering a wide color gamut...

Top Rated Comments

SBlue1 Avatar
9 months ago
So why push the release if they have not had the time to implement basic functions? What were they thinking? The users are gonna live the half baked app and are surely fine waiting for all the core functions? Why not just finish the damn app and release it when it’s done??
Score: 67 Votes (Like | Disagree)
moabal Avatar
9 months ago
They missed, "Can't Innovate Anymore My A**".
Score: 61 Votes (Like | Disagree)
MrMacintoshIII Avatar
9 months ago
Corpospeak. Basic functionality was gutted. Come on!
Score: 40 Votes (Like | Disagree)
troc Avatar
9 months ago
The new app is barely functional. What irks me the most is that it was pushed to us without any warning. What irks me even more is the email I received yesterday telling me all about the awesome new app experience I was about to enjoy.

Also, the new app sucks. In case anyone hasn’t noticed.
Score: 29 Votes (Like | Disagree)
CarAnalogy Avatar
9 months ago
Perfect, textbook example of everything that is wrong with software development today. Why was re-invention necessary? Why do they have to "re-introduce beloved features in the coming months?" What was so important that they had to launch a half baked app right now?

Management metrics and corporate culture at it again. The people actually making the software have no say, the users who have to deal with it have no say (other than to stop using the company's products.) Management tunnel vision.
Score: 26 Votes (Like | Disagree)
dannyyankou Avatar
9 months ago
Taking a move from the Apple playbook I see

But you know, for all the crap that Apple got for removing the headphone jack, and maybe deservedly so, you can't deny the positive impact they had on improving the wireless headphone market. I'm not sure what positive impact Sonos thinks they'll have here.
Score: 26 Votes (Like | Disagree)