iOS 17.5 Includes 'Repair State' Option That Doesn't Require Turning Off Find My for Service

With iOS 17.5, Apple is adding a "Repair State" feature that is designed to allow an iPhone to be sent in for service without deactivating Find My and Activation Lock. The fourth iOS 17.5 beta that came out today adds a "Remove This Device" option for all devices in ‌Find My‌, and using it with an ‌iPhone‌ puts that ‌iPhone‌ into the new Repair State.

ios 17 5 repair state
Right now, sending an ‌iPhone‌ to Apple to be repaired requires turning off Find My, and Apple says that it "might not" be able to repair devices that have ‌Find My‌ activated. Turning off ‌Find My‌ disables Activation Lock, an important anti-theft security feature that prevents an ‌iPhone‌ from being used with another Apple ID.

Apple currently uses ‌Find My‌ and Activation Lock as a way to ensure that a person sending a device in for repair actually owns that device, and that it's not stolen. An ‌iPhone‌ sent in for repair with ‌Find My‌ disabled cannot be tracked, and it is not protected from theft, so if it is lost or stolen at some point in transit during the repair process, there is no recovery method available. Removing ‌Find My‌ also has a hitch with Stolen Device Protection, as there is an hour wait when turning off ‌Find My‌, which can be inconvenient for repair purposes.

The new repair state leaves ‌Find My‌ turned on, so Activation Lock remains enabled, and the ‌iPhone‌ continues to be trackable with the ‌Find My‌ app while it is being repaired. When enabled, the device in the repair state has a "Ready for Repair" label. "This device remains fully functional in the repair state," reads the text.

ios 17 5 repair state icon
In the list of devices, an ‌iPhone‌ put into a repair state has a small stethoscope icon, and it can be marked as lost. While in repair state, the ‌iPhone‌ is fully functional.

As of right now, using the "Remove This Device" option in ‌Find My‌ to enable a repair state appears to be limited to the ‌iPhone‌. Using it on other devices like an iPad, Mac, or Apple Watch shows a warning that the feature will remove the device from the ‌Apple ID‌ account, allowing it to be used by someone else. Note that an ‌iPhone‌ must be online and trackable through ‌Find My‌ for the repair state option to pop up. An ‌iPhone‌ that is offline will display the standard removal text. It is also worth noting that repair state cannot be disabled at the current time.

Repair state is a feature that is still in development, so it might work with other devices when iOS 17.5 and its sister updates launch in May.

Related Forums: iOS 17, iPadOS 17

Popular Stories

Apple One Apps Feature 2

Apple One's Best Plan Now Includes Two More Perks For Free

Monday March 10, 2025 6:40 am PDT by
Apple One allows you to subscribe to up to six Apple services for one discounted monthly price. There are three Apple One tiers: Individual, Family, and Premier. Over the last month, the highest-end ‌Apple One‌ Premier plan has gained two additional perks. Here is what Apple One Premier already included, for $37.95 per month:Apple Music Apple TV+ Apple Arcade Apple News+ Apple Fitness+...
Generic iOS 19 Feature Mock Light

iOS 19 Will Bring Biggest Design Overhaul Since iOS 7

Monday March 10, 2025 12:17 pm PDT by
Apple is planning for a major design overhaul of the iPhone, iPad, and Mac interfaces with the introduction of iOS 19, iPadOS 19, and macOS 16 later this year, reports Bloomberg. The update will "fundamentally change" the look of Apple's operating system, introducing a more consistent cross-platform experience. Apple plans to update the style of icons, menus, apps, windows, and system...
airpods pro 2 gradient

AirPods Pro 3 Launch Now Just Months Away: Here's What We Know

Tuesday March 11, 2025 3:26 am PDT by
Despite being released over two years ago, Apple's AirPods Pro 2 continue to dominate the wireless earbud market. However, with the AirPods Pro 3 expected to launch in 2025, anyone thinking of buying Apple's premium earbuds may be wondering if the next generation is worth holding out for. Apart from their audio and noise-canceling performance, which are generally regarded as excellent for...
2016 12 inch macbook feature

Apple Introduced Its Most Controversial MacBook 10 Years Ago Today

Sunday March 9, 2025 1:00 am PST by
Apple announced the infamous 12-inch Retina MacBook a decade ago today, an experimental new Mac that was as controversial as it was revolutionary. Apple unveiled the 12-inch MacBook on March 9, 2015, at the "Spring Forward" event in San Francisco, California. The event was primarily focused on the Apple Watch, which was being fully detailed ahead of its launch the following month, so the...
iOS 18

12 New Things Your iPhone Can Do in iOS 18.4

Monday March 10, 2025 9:28 am PDT by
Apple is set to release iOS 18.4 in early April, bringing further refinements to Apple Intelligence features, a neat new capability to iPhone 15 Pro devices, new emoji, and more. While not quite as packed with new features as Apple's preceding iOS 18 point releases, iOS 18.4 still introduces enhancements that aim to make your iPhone smarter and more intuitive. Below, we've listed 12 new...
iphone 17 mockups idevicehelp

Video Shows iPhone 17 Mockups Based on 'Internal Documents'

Monday March 10, 2025 4:41 am PDT by
YouTuber iDeviceHelp on Friday posted a video that shows off mockups of Apple's forthcoming iPhone 17 models that are purportedly based on "internal documents." We're sharing the video here since it was made in collaboration with leaker Majin Bu, who last month published similar iPhone 17 renders that were widely corroborated by separate leakers with links to Apple's Chinese supply chain....
iOS 18

iOS 18.3.2 Update Coming Soon for iPhones

Monday March 10, 2025 7:25 am PDT by
Apple employees are internally testing iOS 18.3.2 for iPhones, according to our website's visitor logs, which have been a reliable indicator of upcoming iOS versions. The software update should be released in the next week or two. iOS 18.3.2 will be a minor update that addresses software bugs and/or security vulnerabilities. Don't expect any new features. iOS 18.3.2 will be an interim...
iPhone 16 Pro vs iPhone 17 Air Feature

iPhone 17 Air and 17 Pro Max Allegedly Same Size Apart From Thickness

Friday March 7, 2025 2:45 am PST by
Apple's all-new ultra-thin iPhone 17 Air shares the same dimensions as the iPhone 17 Pro Max, with the only difference being in the thickness of the devices, according to the leaker Ice Universe. Posting to their Weibo account, the Chinese leaker today claimed that the iPhone 17 Air and iPhone 17 Pro Max have identical body length, width, screen size, and bezels. "The only difference is the...
iPhone 17 Pro Render Front Page Tech

iPhone 17 Pro Launching Later This Year With These 8 New Features

Tuesday March 4, 2025 3:15 pm PST by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. iPhone 17 Pro's alleged design via Front Page Tech Below, we recap key changes rumored for the iPhone 17 Pro models as of March 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone...

Top Rated Comments

HeavenDynamic Avatar
11 months ago
Thank you, from all the Technical Specialists at Apple.
Score: 18 Votes (Like | Disagree)
memco Avatar
11 months ago
Hoping this means that they will also stop asking users for passwords so they can test the repair was successful. Users should never have to disclose a password to support personnel.
Score: 17 Votes (Like | Disagree)
TheLarkShark Avatar
11 months ago
why does juli have so many iphones?
Score: 13 Votes (Like | Disagree)
ignatius345 Avatar
11 months ago
Now I guess we all get to find out the super secret locations where Apple repairs things.
Score: 10 Votes (Like | Disagree)
Blackstick Avatar
11 months ago
As a former Mac Genius (left 10 years ago), this was a considerable hassle even back then... and I assume is a larger one today. Good stuff.
Score: 9 Votes (Like | Disagree)
antiprotest Avatar
11 months ago

As a former Mac Genius (left 10 years ago), this was a considerable hassle even back then... and I assume is a larger one today. Good stuff.
Would you say that Apple's staff, especially those in retail stores, are much less "genius" than before? Like 5-10 years ago? That has been my experience. I have talked to some in store that sounded like they were hired off the street that same morning, with almost no training and familiarity with the products, services, settings and features. They knew even less than me and kept trying to sell me stuff while describing the products and services quite incompetently.
Score: 8 Votes (Like | Disagree)