Apple's Butterfly Keyboard Repair Program for MacBooks is Nearly Over

Apple's long-running butterfly keyboard service program for MacBooks is ending soon, with only a few models still eligible for a free repair.

MacBook Keyboard Close
Below, we take a look back at Apple's butterfly keyboard problems that led to the program.

The Butterfly Keyboard

For much of the 2000s, MacBook keyboards had a traditional scissor switch mechanism. That changed in March 2015, when Apple released an ultra-thin 12-inch MacBook with a low-profile keyboard that used a new butterfly switch mechanism. While the keyboard fit in the 12-inch MacBook's thin enclosure, it is prone to issues, such as letters repeating unexpectedly or failing to appear when keys are pressed.

It was not until Apple updated the 13-inch and 15-inch MacBook Pro models with its second-generation butterfly keyboard in October 2016 that customers began to complain about sticky and unresponsive keys in earnest. Apple expanded the butterfly keyboard to the MacBook Air a few years later, leading to even more complaints.

The situation came to a head in May 2018, when Apple was hit with a class action lawsuit in the U.S. alleging that the company knew the butterfly keyboard was defective. An online petition about the issues that year gained nearly 43,000 signatures.

The Program

In June 2018, Apple launched a "Keyboard Service Program" worldwide after it determined that a "small percentage" of keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel "sticky" or do not respond in a consistent manner

Apple and Apple Authorized Service Providers have been repairing eligible MacBook keyboards, free of charge, for up to four years after the first retail sale of the affected laptop. That window is nearly over, as all eligible models except the two 2019 versions of the 13-inch MacBook Pro were discontinued more than four years ago.

ifixit butterfly keyboard macThe butterfly switch mechanism for a 2018 MacBook Pro keyboard (iFixit)

The list of all models that were eligible:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Air (Retina, 13-inch, 2019)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)

Apple discontinued the 2019 model of the 13-inch MacBook Pro in November 2020, so some customers who own that laptop may still be eligible for a free keyboard repair until as late as November 2024, depending on when they purchased it. After that, the service program will be completely over, unless it is extended by Apple.

The Apology

In March 2019, Apple finally apologized about the keyboards.

"We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry," an Apple spokesperson said, in a statement shared with The Wall Street Journal's Joanna Stern. "The vast majority of Mac notebook customers are having a positive experience with the new keyboard."

The Fix

Starting with the 16-inch MacBook Pro in November 2019, Apple ditched the butterfly keyboard and returned to using a scissor switch mechanism. The change was extended to the MacBook Air in March 2020, and to the 13-inch MacBook Pro in May 2020, marking the end of the problematic butterfly keyboard era for the Mac.

The Settlement

In July 2022, Apple agreed to pay $50 million to settle the U.S. class action lawsuit related to the butterfly keyboard issues. Affected customers who submitted a valid claim by the March 2023 deadline will receive a payment of between $50 and $395.

Popular Stories

AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iphone 17 air dummy unbox therapy

iPhone 17 Air's Extreme Thinness Demoed in New Video

Tuesday April 22, 2025 10:22 am PDT by
Apple plans to release an all-new super thin iPhone this year, debuting it alongside the iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max. We've seen pictures of dummy models, cases, and renders with the design, but Lewis Hilsenteger of Unbox Therapy today showed off newer dummy models that give us a better idea of just how thin the "iPhone 17 Air" will be. The iPhone 17 Air is expected to be ...
ipad air windows 11 arm

M2 iPad Air Runs Windows 11 ARM via Emulation, Thanks to EU Rules

Tuesday April 22, 2025 5:01 am PDT by
A developer has demonstrated Windows 11 ARM running on an M2 iPad Air using emulation, which has become much easier since the EU's Digital Markets Act (DMA) regulations came into effect. As spotted by Windows Latest, NTDev shared an instance of the emulation on social media and posted a video on YouTube (embedded below) demonstrating it in action. The achievement relies on new EU regulatory...
iOS 18

iOS 18.5 Includes Only a Few Changes So Far

Monday April 21, 2025 11:00 am PDT by
Apple seeded the third beta of iOS 18.5 to developers today, and so far the software update includes only a few minor changes. The changes are in the Mail and Settings apps. In the Mail app, you can now easily turn off contact photos directly within the app, by tapping on the circle with three dots in the top-right corner. In the Settings app, AppleCare+ coverage information is more...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
iphone 17 pro majin bu sky blue

iPhone 17 Pro Allegedly Coming in Sky Blue Color Used for MacBook Air

Tuesday April 22, 2025 4:08 am PDT by
Apple will unveil the iPhone 17 Pro in a new Sky Blue color, the same color that debuted on the latest M4 MacBook Air models Apple released in March. That's according to the leaker Majin Bu. Concept mockup from Majin Bu Writing on his website, Bu claims that "sources close to the supply chain confirm that several iPhone 17 Pro prototypes have been made in various colors, with Sky Blue...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...

Top Rated Comments

Naraxus Avatar
15 months ago
This thing was an absolute disaster from day one. Just a garbage garbage design.
Score: 38 Votes (Like | Disagree)
tomtad Avatar
15 months ago
Another Cook debacle
Score: 12 Votes (Like | Disagree)
Simplifier Avatar
15 months ago
This keyboard was interesting (I initially liked the typing experience) and fun in the first few months, then it became an absolute nightmare, making my MacBook Air completely useless. I got it replaced once and the issue came back exactly the same.
So no, it wasn't "a small number of users". Apple took something that was working perfectly and made it far worse for the sake of changing things.
Score: 11 Votes (Like | Disagree)
LeeW Avatar
15 months ago

I have a MacBook with this keyboard and never had an issue.. maybe it only applies to those disgusting enough to eat and compute at the same time?
Yeah, I treated mine perfectly, I got two faulty keyboards.
Score: 9 Votes (Like | Disagree)
thejadedmonkey Avatar
15 months ago

I have a MacBook with this keyboard and never had an issue.. maybe it only applies to those disgusting enough to eat and compute at the same time?
Maybe. But I had a mac with the butterfly keyboard, a keyboard cover on it, and don't eat at it since it's a work machine and I don't eat at my desk. And I still got a replacement keyboard.
Score: 9 Votes (Like | Disagree)
dannyyankou Avatar
15 months ago

I have a MacBook with this keyboard and never had an issue.. maybe it only applies to those disgusting enough to eat and compute at the same time?
Or maybe just because some people didn't have this problem doesn't mean it doesn't exist.

There's a difference between debris getting in a key cap, and the entire topcase having to be replaced because a key doesn't work properly.
Score: 7 Votes (Like | Disagree)