Second Payment Emails for Refurbished Apple Device Class Action Lawsuit Going Out Tomorrow

A second wave of Apple customers eligible for a payment under a $95 million Apple refurbished device lawsuit are today receiving emails letting them know that the funds will be sent out starting tomorrow.

applerefurbishedgoodastwo feature

As Settlement Administrator for the matter, we're sending you this courtesy email to inform you that by January 9, 2024, you will receive a payment notification email that contains a link to claim your payment electronically. Once you receive that email, you will have until May 15, 2024, to claim your payment.

Back in 2021, Apple agreed to pay $95 million to settle an AppleCare-related lawsuit that accused the company of violating U.S. law by providing customers with refurbished replacement devices instead of new devices when AppleCare repairs were required.

The settlement was approved in April 2022, and Apple sent out some payments starting in August 2022, but a new wave of emails went out to customers today. The lawsuit covered iPhones and iPads purchased between July 20, 2012 and September, 30, 2021 and replaced with a refurbished device.

A second wave of payments that are being sent out to disburse remaining funds after the first payments were received. Only 31 percent of those eligible claimed the first payment, leaving money for a second payment.

While Apple paid $95 million to settle the lawsuit, the company admitted no wrongdoing and has denied that refurbished devices are inferior to new devices.

Popular Stories

iPhone 17 Pro Dual Tone Feature 1

iPhone 17 Pro Launching Later This Year With These 8 New Features

Thursday January 9, 2025 5:45 am PST by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. iPhone 17 Pro concept based on rumors Below, we recap key changes rumored for the iPhone 17 Pro models as of January 2025: More aluminum: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models ...
airpods pro 2 botw

Hearing a Mysterious Chime From Your AirPods Pro Case? It's a Feature

Thursday January 9, 2025 3:42 pm PST by
If you've been hearing a chiming sound from your AirPods Pro 2 case when the AirPods are charging, it's a feature that Apple added with the launch of Hearing Health last year. In a support guide, Apple says that the AirPods Pro may play a sound every so often while in the case to ensure the microphones and speakers are working as intended. From Apple: To help ensure that your AirPods...
HomePod mini and Apple TV

New Apple TV and HomePod Mini Launching This Year With One Thing in Common

Wednesday January 8, 2025 6:18 am PST by
It was recently reported that new Apple TV and new HomePod mini models will launch this year, and the devices are expected to have one thing in common. Bloomberg's Mark Gurman last month reported that the new Apple TV and the new HomePod mini will be equipped with Apple's own combined Wi-Fi and Bluetooth chip. Gurman said the chip supports Wi-Fi 6E, so that could end up being a key upgrade...
iPhone 17 Pro Dual Tone Horizontal 1

iPhone 17 Pro Main Camera Sensor 'Smaller' Than iPhone 16 Pro Sensor

Friday January 10, 2025 3:14 am PST by
This year's iPhone 17 Pro models will feature a smaller main camera sensor than the one used in the Fusion camera currently found in iPhone 16 Pro models, according to Weibo-based leaker Digital Chat Station. The Chinese leaker claims that Apple will adopt a 1/1.3" sensor for the 48MP main camera in the iPhone 17 Pro and iPhone 17 Pro Max, down from the 1/1.28" sensor used in the iPhone 16...
M6 MacBook Pro Feature 1

5 Reasons to Wait for Next Year's MacBook Pro

Wednesday January 8, 2025 6:33 am PST by
Apple in October 2024 overhauled its 14-inch and 16-inch MacBook Pro models, adding M4, M4 Pro, and M4 Max chips, Thunderbolt 5 ports on higher-end models, display changes, and more. That's quite a lot of updates in one go, but if you think this means a further major refresh for the MacBook Pro is now several years away, think again. Bloomberg's Mark Gurman has said he expects only a small...
iPhone SE 4 Thumb 1

New iPhone SE and iPad 11 Launch Timing Allegedly Revealed by Leaker

Tuesday January 7, 2025 11:12 am PST by
A new iPhone SE and an iPad 11 might be coming very soon. In late December, a private account on X with a track record of leaking accurate iOS-related information said devices codenamed "V59" and "J481" will be released alongside iOS 18.3 and iPadOS 18.3. Bloomberg's Mark Gurman has previously reported that "V59" is a new iPhone SE, and that "J481" is a new entry-level iPad. iOS 15.3, iOS ...
se 4 for 2025

When to Expect the iPhone SE 4 or So-Called 'iPhone 16E' to Launch

Friday January 10, 2025 9:20 am PST by
Apple is widely rumored to be planning a new iPhone SE, and multiple sources lately have commented on the device's launch timing. The latest word comes from Apple supply chain analyst Ming-Chi Kuo. In a blog post today, he said the device will be released around the middle of the first half of 2025. In other words, around the quarter mark of 2025. That means the next iPhone SE will likely be ...
AppleEventLogoFeature

Apple Focusing on These Eight New Low-Cost Devices in 2025

Saturday January 11, 2025 1:00 am PST by
Apple's slate of 2025 products look to be dominated by a large number of low-cost and entry-level devices. Here's what to expect. With advancements like Apple Intelligence and all-new in-house chip designs, Apple is reportedly looking to enhance many of its budget-friendly offerings, ensuring they remain competitive in an increasingly crowded market. These updates also indicate a slight...

Top Rated Comments

mrochester Avatar
13 months ago

I never really understood how Apple thought this was ok. You have a customer that pays for a warranty. Their device breaks. The warranty says they will be given a new device and then they are given an already used and repaired device? It just seems wrong.

If I'm misunderstanding how this worked someone let me know.
The warranty terms don’t state the customer will get a new device.
Score: 8 Votes (Like | Disagree)
RumorConsumer Avatar
13 months ago
This is so disgusting to me. And wasteful. Refurbs are fine especially through Apple's process. They care so incredibly much about making sure each customer only comes in once for each issue it's just so gross to insist on a new device for one that is having an issue. Apple's refurbs are cosmetically perfect. Flawless. To insist on new... throw up in my mouth.
Score: 6 Votes (Like | Disagree)
webkit Avatar
13 months ago

I never really understood how Apple thought this was ok. You have a customer that pays for a warranty. Their device breaks. The warranty says they will be given a new device and then they are given an already used and repaired device? It just seems wrong.

If I'm misunderstanding how this worked someone let me know.
I don't think customers were necessarily promised new but rather a replacement that was "new OR equivalent to new in performance and reliability." The complaint was that refurbished is not "equivalent to new" in performance and reliability.
Score: 6 Votes (Like | Disagree)
ignatius345 Avatar
13 months ago

I never realized they were refurbished. I've had an iPhone 5 and iPhone 6S replaced because I damaged it. AppleCare covered and it was replaced. They worked perfectly fine and then I upgraded from there. For refurbished they worked perfectly fine.
Me neither. I think when they replaced my iPhone on the occasion in question, I was just very grateful to be getting a new one. I'd broken the screen all on my own and they just very nicely gave me a free replacement, well before AppleCare+ rolled out. I'll be promptly forking that settlement money back over to them in some form anyway, tbh.

I've always bought refurbished Apple products when I can and have found them totally indistinguishable from new ones (aside from the plainer box). Still doesn't get Apple off the hook re: the legality of settling warranty claims with refurbished devices, though.
Score: 2 Votes (Like | Disagree)
WarmWinterHat Avatar
13 months ago

I don't know, shouldn't you be given a new device if that's what you were promised when you bought the warranty?
I think so, if that is what the wordage or law states, which apparently it did. Otherwise, it's simply a contract violation on Apple's part, regardless of how nice the refurb is.
Score: 2 Votes (Like | Disagree)
mrochester Avatar
13 months ago

Me neither. I think when they replaced my iPhone on the occasion in question, I was just very grateful to be getting a new one. I'd broken the screen all on my own and they just very nicely gave me a free replacement, well before AppleCare+ rolled out. I'll be promptly forking that settlement money back over to them in some form anyway, tbh.

I've always bought refurbished Apple products when I can and have found them totally indistinguishable from new ones (aside from the plainer box). Still doesn't get Apple off the hook re: the legality of settling warranty claims with refurbished devices, though.
There’s nothing illegal about Apple settling warranty claims with refurbished devices. It’s how it still works.
Score: 2 Votes (Like | Disagree)