Second Payment Emails for Refurbished Apple Device Class Action Lawsuit Going Out Tomorrow

A second wave of Apple customers eligible for a payment under a $95 million Apple refurbished device lawsuit are today receiving emails letting them know that the funds will be sent out starting tomorrow.

applerefurbishedgoodastwo feature

As Settlement Administrator for the matter, we're sending you this courtesy email to inform you that by January 9, 2024, you will receive a payment notification email that contains a link to claim your payment electronically. Once you receive that email, you will have until May 15, 2024, to claim your payment.

Back in 2021, Apple agreed to pay $95 million to settle an AppleCare-related lawsuit that accused the company of violating U.S. law by providing customers with refurbished replacement devices instead of new devices when AppleCare repairs were required.

The settlement was approved in April 2022, and Apple sent out some payments starting in August 2022, but a new wave of emails went out to customers today. The lawsuit covered iPhones and iPads purchased between July 20, 2012 and September, 30, 2021 and replaced with a refurbished device.

A second wave of payments that are being sent out to disburse remaining funds after the first payments were received. Only 31 percent of those eligible claimed the first payment, leaving money for a second payment.

While Apple paid $95 million to settle the lawsuit, the company admitted no wrongdoing and has denied that refurbished devices are inferior to new devices.

Popular Stories

2007 iPhone

Apple Discontinuing This 18-Year-Old iPhone Feature

Saturday February 8, 2025 3:51 pm PST by
The end of an 18-year era is on the horizon for the iPhone. Apple reportedly plans to announce a new iPhone SE as soon as next week, and the device is expected to feature a full-screen design with Face ID, instead of a Touch ID home button. That means Apple will no longer sell any new iPhone models with a home button, for the first time since the original iPhone launched. The home button...
oppo find n5 fingers

World's Thinnest Foldable Phone Launches Next Week

Monday February 10, 2025 3:05 am PST by
Oppo has confirmed a February 20 global launch for its Find N5, which the company claims is the world's thinnest device in the foldable phone category. The phone is expected to be re-branded as the OnePlus Open 2 in the US. The Chinese vendor has been teasing the device in the last few weeks, touting its waterproofing and nearly invisible display crease, and highlighting its thinness by compa...
m2 macbook air blue

M4 MacBook Air Release Continues to Appear Imminent

Monday February 10, 2025 10:56 am PST by
There continue to be signs of a new MacBook Air with an M4 chip, indicating that we could see the machine launch in the not too distant future. A private account on X today shared the identifiers that the MacBook Air will use, and those identifiers correspond to the M4 chip. According to the source, both the 13-inch MacBook Air and the 15-inch MacBook Air will be equipped with Apple's...
sequoia

Apple Releases macOS Sequoia 15.3.1

Monday February 10, 2025 10:11 am PST by
Apple today released macOS Sequoia 15.3.1, a minor update to the macOS Sequoia operating system that came out last September. macOS 15.3.1 comes a few weeks after the launch of macOS Sequoia 15.3. Mac users can download the ‌‌‌macOS Sequoia‌‌‌ update through the Software Update section of System Settings. Apple has also released macOS 13.7.4 and macOS 14.7.4 for those who are...
watchOS 11 Thumb 2 1

Apple Releases watchOS 11.3.1

Monday February 10, 2025 10:04 am PST by
Apple today released watchOS 11.3.1, a minor update to the operating system that runs on the Apple Watch. watchOS 11.3.1 is compatible with the Apple Watch Series 6 and later, all Apple Watch Ultra models, and the Apple Watch SE 2. watchOS 11.3.1 can be downloaded by opening up the Apple Watch app and going to General > Software Update. To install the new software, the Apple Watch needs to...
apple silicon mac lineup 2024 feature purple

Apple Increases Mac Trade-In Values for a Limited Time

Sunday February 9, 2025 3:53 pm PST by
Apple today increased its estimated trade-in values for select Mac models in the United States, with the full changes outlined below. Apple says the extra trade-in credit for select Macs is available with the purchase of an eligible new Apple device through April 2. The trade-in values increased by between $10 and $50. Model New Value Old Value MacBook Pro Up to $925 ...
Powerbeats Pro 2 Orange

Powerbeats Pro 2 Given to Customer Early, Expected to Debut Tomorrow

Monday February 10, 2025 7:42 am PST by
Apple's long-awaited Powerbeats Pro 2 are finally expected to be announced this Tuesday. Ahead of time, one lucky Walmart customer was able to get their hands on the earbuds early, according to a since-deleted Reddit post over the weekend. A leaked image of the Powerbeats Pro 2 in Electric Orange "My local Walmart had them in the cage," the Reddit user explained. "I asked if I can buy them...
iOS 18

Apple Releases iOS 18.3.1 With Bug Fixes

Monday February 10, 2025 10:09 am PST by
Apple today released iOS 18.3.1 and iPadOS 18.3.1, minor updates for the iOS 18 and iPadOS 18 operating systems that came out last September. iOS 18.3.1 comes two weeks after Apple released iOS 18.3. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. Apple has also released iPadOS 17.7.5 for those still running...

Top Rated Comments

mrochester Avatar
14 months ago

I never really understood how Apple thought this was ok. You have a customer that pays for a warranty. Their device breaks. The warranty says they will be given a new device and then they are given an already used and repaired device? It just seems wrong.

If I'm misunderstanding how this worked someone let me know.
The warranty terms don’t state the customer will get a new device.
Score: 8 Votes (Like | Disagree)
RumorConsumer Avatar
14 months ago
This is so disgusting to me. And wasteful. Refurbs are fine especially through Apple's process. They care so incredibly much about making sure each customer only comes in once for each issue it's just so gross to insist on a new device for one that is having an issue. Apple's refurbs are cosmetically perfect. Flawless. To insist on new... throw up in my mouth.
Score: 6 Votes (Like | Disagree)
webkit Avatar
14 months ago

I never really understood how Apple thought this was ok. You have a customer that pays for a warranty. Their device breaks. The warranty says they will be given a new device and then they are given an already used and repaired device? It just seems wrong.

If I'm misunderstanding how this worked someone let me know.
I don't think customers were necessarily promised new but rather a replacement that was "new OR equivalent to new in performance and reliability." The complaint was that refurbished is not "equivalent to new" in performance and reliability.
Score: 6 Votes (Like | Disagree)
ignatius345 Avatar
14 months ago

I never realized they were refurbished. I've had an iPhone 5 and iPhone 6S replaced because I damaged it. AppleCare covered and it was replaced. They worked perfectly fine and then I upgraded from there. For refurbished they worked perfectly fine.
Me neither. I think when they replaced my iPhone on the occasion in question, I was just very grateful to be getting a new one. I'd broken the screen all on my own and they just very nicely gave me a free replacement, well before AppleCare+ rolled out. I'll be promptly forking that settlement money back over to them in some form anyway, tbh.

I've always bought refurbished Apple products when I can and have found them totally indistinguishable from new ones (aside from the plainer box). Still doesn't get Apple off the hook re: the legality of settling warranty claims with refurbished devices, though.
Score: 2 Votes (Like | Disagree)
WarmWinterHat Avatar
14 months ago

I don't know, shouldn't you be given a new device if that's what you were promised when you bought the warranty?
I think so, if that is what the wordage or law states, which apparently it did. Otherwise, it's simply a contract violation on Apple's part, regardless of how nice the refurb is.
Score: 2 Votes (Like | Disagree)
mrochester Avatar
14 months ago

Me neither. I think when they replaced my iPhone on the occasion in question, I was just very grateful to be getting a new one. I'd broken the screen all on my own and they just very nicely gave me a free replacement, well before AppleCare+ rolled out. I'll be promptly forking that settlement money back over to them in some form anyway, tbh.

I've always bought refurbished Apple products when I can and have found them totally indistinguishable from new ones (aside from the plainer box). Still doesn't get Apple off the hook re: the legality of settling warranty claims with refurbished devices, though.
There’s nothing illegal about Apple settling warranty claims with refurbished devices. It’s how it still works.
Score: 2 Votes (Like | Disagree)