Some Apple Music Subscribers Experiencing Library Syncing Issue Across the iPhone and Mac

Over the past few months, some users have been unable to sync their Apple Music library between their iPhone and Mac, seemingly due to a bug.

iOS 17 Apple Music Feature
Affected users receive the following error message in the Music app on the Mac:

Genius results can't be updated right now. An unknown error occurred (18004).

There are complaints about the issue across the Apple Support Community, MacRumors Forums, Reddit, and elsewhere on the internet.

The underlying cause of the issue is unclear, and it's not entirely clear if a fix will require software updates, or if Apple can implement a server-side fix. We've reached out to Apple for comment, and we'll update this story if we receive a response.

This issue comes after another Apple Music bug related to playlists was fixed last month.

Popular Stories

iPhone SE 4 Thumb 1

iPhone SE 4 With Apple's Own 5G Modem 'Confirmed' to Launch in March

Tuesday November 19, 2024 12:12 pm PST by
Barclays analyst Tom O'Malley and his colleagues recently traveled to Asia to meet with various electronics manufacturers and suppliers. In a research note this week, outlining key takeaways from the trip, the analysts said they have "confirmed" that a fourth-generation iPhone SE with an Apple-designed 5G modem is slated to launch towards the end of the first quarter next year. In line with previo...
airtag purple

AirTag 2 Rumored to Launch Next Year With These New Features

Sunday November 17, 2024 5:18 am PST by
Apple released the AirTag in April 2021, so it is now three over and a half years old. While the AirTag has not received any hardware updates since then, a new version of the item tracking accessory is rumored to be in development. Below, we recap rumors about a second-generation AirTag. Timing Apple is aiming to release a new AirTag in mid-2025, according to Bloomberg's Mark Gurman....
Magic Mouse Next to Keyboard

No, Apple CEO Tim Cook Didn't Say He Prefers Logitech's MX Master 3 Over the Magic Mouse

Sunday November 17, 2024 3:03 pm PST by
While the Logitech MX Master 3 is a terrific mouse for the Mac, reports claiming that Apple CEO Tim Cook prefers that mouse over the Magic Mouse are false. The Wall Street Journal last month published an interview with Cook, in which he said he uses every Apple product every day. Soon after, The Verge's Wes Davis attempted to replicate using every Apple product in a single day. During that...
Generic iOS 18 Feature Real Mock

Apple Releases iOS 18.1.1 and iPadOS 18.1.1 With Security Fixes

Tuesday November 19, 2024 10:10 am PST by
Apple today released iOS 18.1.1 and iPadOS 18.1.1, minor updates to the iOS 18 and iPadOS 18 operating systems that debuted earlier in September. iOS 18.1.1 and iPadOS 18.1.1 come three weeks after the launch of iOS 18.1. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. Apple has also released iOS 17.7.2 for...
at t turbo indicator iphone 16 pro max v0 8hrh7w5f3w1e1

AT&T Turbo Indicator Showing Up in iPhone Status Bar for Subscribers

Wednesday November 20, 2024 3:42 am PST by
AT&T has begun displaying "Turbo" in the iPhone carrier label for customers subscribed to its premium network prioritization service, according to reports on Reddit. The new indicator seems to have started appearing after users updated to iOS 18.1.1, but that could be just coincidence. Image credit: Reddit user No_Highlight7476 The Turbo feature provides enhanced network performance through ...
iPhone 17 Slim Feature Single Camera 1 Redux

'iPhone 17 Air' Rumored to Surpass iPhone 6 as Thinnest iPhone Ever

Monday November 18, 2024 1:07 pm PST by
In a research note with Hong Kong-based investment bank Haitong today, obtained by MacRumors, Apple analyst Jeff Pu said he agrees with a recent rumor claiming that the so-called "iPhone 17 Air" will be around 6mm thick. "We agreed with the recent chatter of an 6mm thickness ultra-slim design of the iPhone 17 Slim model," he wrote. If that measurement proves to be accurate, there would be ...
bug security vulnerability issue fix larry

Make Sure to Update: iOS 18.1.1 and macOS Sequoia 15.1.1 Fix Actively Exploited Vulnerabilities

Tuesday November 19, 2024 10:52 am PST by
The iOS 18.1.1, iPadOS 18.1.1, and macOS Sequoia 15.1.1 updates that Apple released today address JavaScriptCore and WebKit vulnerabilities that Apple says have been actively exploited on some devices. With the JavaScriptCore vulnerability, processing maliciously crafted web content could lead to arbitrary code execution. The WebKit vulnerability had the same issue with maliciously crafted...

Top Rated Comments

arkitect Avatar
12 months ago

Unreliable sync was the reason I gave up on Apple Music during a 90-day trial a couple of years ago. You know what service never gave me that problem? Every competitor I've ever tried (Pandora, Spotify, Deezer).
Exactly this.

I was burned by Apple Music in the transition from iTunes to Apple Music — my carefully curated music library literally — yes, literally — destroyed.

An 800GB+ music library that had been carefully sorted in albums and playlists. Mangled.
partial albums uploaded. Lossless files replaced by lossy.
Cover artwork? Pffft. Mixed and matched… missing.
Artists mixed up and ignored.

Broke my heart.

Unless there is a major rebuild from the foundations up, I will never be tempted to again.

Why other services could achieve it and the giant Apple cannot is a mystery.

And yet, how often do we hear that Apple really cares about music. "It is in our DNA" they say… yeah sure.
Score: 19 Votes (Like | Disagree)
mrmister Avatar
12 months ago

I was burned by Apple Music in the transition from iTunes to Apple Music — my carefully curated music library literally — yes, literally — destroyed.

An 800GB+ music library that had been carefully sorted in albums and playlists. Mangled.
partial albums uploaded. Lossless files replaced by lossy.
Cover artwork? Pffft. Mixed and matched… missing.
Artists mixed up and ignored.

Broke my heart.
I have never subscribed to Apple Music because of stories like this one. And syncing to my iphone has steadily become more and more of an ordeal—so much so I often just drop new material onto the phone with WALTR PRO, an app that exists to basically do what Apple can't be bothered to figure out.

Disgraceful that the people who invented the iPod can't do music and playlist transfers. This shouldn't just work—it should be seamless.

It's awful.
Score: 18 Votes (Like | Disagree)
Motawa Avatar
12 months ago
Thanks for mentioning it! Maybe Apple will now give at least just a little ****.
Score: 14 Votes (Like | Disagree)
erikkfi Avatar
12 months ago
Unreliable sync was the reason I gave up on Apple Music during a 90-day trial a couple of years ago. You know what service never gave me that problem? Every competitor I've ever tried (Pandora, Spotify, Deezer).
Score: 12 Votes (Like | Disagree)
Bustycat Avatar
12 months ago
The more Apple Music syncs, the more albums get split.
Score: 11 Votes (Like | Disagree)
vegetassj4 Avatar
12 months ago
Remember the good ole days when you would plug in your iPhone to power, and it would wirelessly wake your Mac, sync, backup, etc. with iTunes then the Mac would resume sleep?

Pepperidge Farm Remembers™

Attachment Image
Score: 7 Votes (Like | Disagree)