Some Google Drive Users' Files Have Mysteriously Vanished
Google Drive users have been warned not to disconnect their account within the Google Drive for desktop app, after a spate of reports of files going missing from the cloud service.
Alarm bells began ringing last week on Google's community support site when some users reported files mysteriously disappearing from Google Drive, with some posters claiming six or more months of data had vanished.
As noted by The Register, one user logged into Google Drive to find things as they were in May 2023, with everything saved since that date gone, despite attempts by Google's support team to help them recover the files. Currently, the thread of complaints has 217 users who clicked the "I have the same question."
The Google Drive team has since posted that it is "investigating reports of an issue impacting a limited subset of Drive for desktop users." In the meantime:
- Do not click "Disconnect account" within Drive for desktop
- Do not delete or move the app data folder:
Windows: %USERPROFILE%\AppData\Local\Google\DriveFS
macOS: ~/Library/Application Support/Google/DriveFS
Google also recommends making a copy of the app data folder if there's space on your hard drive, until the sync issue is resolved. We'll update this article if we hear more.
Popular Stories
Apple's Worldwide Developers Conference (WWDC) starts today with the traditional keynote kicking things off at 10:00 a.m. Pacific Time. MacRumors is on hand for the event and we'll be sharing details and our thoughts throughout the day.
We're expecting to see a number of software-related announcements today, headlined by a reset on Apple's push into AI that should see a significant overhaul...
Apple today announced that macOS 27 is named macOS Golden Gate.
Much like Mac OS X Snow Leopard in 2009, Apple said it focused on improving macOS's performance and dozens of underlying technologies this year.
Apple says macOS Golden Gate offers quicker AirDrop transfers, faster network file browsing, improved syncing in the Messages app, better Spotlight search suggestions, and other...
If you pay for extra iCloud storage on your iPhone, beyond the 5GB included for free, you might receive two more perks on iOS 27 at no additional cost.
First, Apple said there will be daily usage limits for some of the new and enhanced Apple Intelligence features on iOS 27, including image generation. However, the company noted that "increased access" is available with "most" iCloud+ storage ...
