Apple Stores Will Now Decline to Repair iPhones Reported as Missing
Apple Stores and Apple Authorized Service Providers will now be alerted if an iPhone has been reported as missing in the GSMA Device Registry when a customer brings in the device to be serviced, according to an internal memo obtained by MacRumors.
If an Apple technician sees a message in their internal MobileGenius or GSX systems indicating that the device has been reported as missing, they are instructed to decline the repair, according to Apple's memo shared on Monday. The new policy should help to reduce the amount of stolen iPhones brought to Apple for repair.
The GSMA Device Registry is a global database designed for customers to report their devices as missing in the event of loss or theft. Devices in the database are identified by their unique IMEI number. An iPhone's IMEI is listed in the Settings app under General > About.
Apple Stores and Apple Authorized Service Providers are already unable to service an iPhone if the customer cannot disable Find My iPhone, and this policy will help to prevent stolen iPhones that never had Find My iPhone enabled from being repaired by Apple. In the event your iPhone is lost or stolen, be sure to read our guide on the next steps to take.
Popular Stories
Black Friday 2024 is less than one week away, and as always the next few days will be the best time of the year to shop for great deals. Right now, this includes big savings on popular Apple products like AirPods, Apple Watch, MacBook Air, iPad, and more.
Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small...
We're less than one week away from Black Friday on November 29, and Best Buy and Amazon currently have all-time low prices across Apple's entire iPad lineup. This includes Apple's 9th and 10th generation iPad, iPad mini 7, iPad Air, and iPad Pro.
Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which...
The next episode of Apple TV+'s award-winning sci-fi series "Silo" will be released early.
Apple previously announced that new "Silo" episodes would be released on Fridays, but the third episode of the second season will instead be released on Wednesday, November 27. Apple has likely bumped up the date so that people can watch the episode during the U.S. Thanksgiving holiday on Thursday,...
iOS 19 is not expected to be announced until June 2025, but the software update's first major new feature has already leaked.
Bloomberg's Mark Gurman this week reported that iOS 19 will introduce a "more conversational Siri" powered by "more advanced large language models." He said this upgrade will make Siri more like OpenAI's ChatGPT, allowing the assistant to "handle more sophisticated...
Next year's iPhone 17 and all-new "iPhone 17 Air" will not have a 5x optical zoom lens, according to Korean publication The Elec (via 9to5Mac).
The report said the tetraprism camera system that enables 5x optical zoom will remain exclusive to the Pro models in next year's iPhone lineup, meaning that it would only be available on the iPhone 17 Pro and iPhone 17 Pro Max.
Of course, with the ...
Barclays analyst Tom O'Malley and his colleagues recently traveled to Asia to meet with various electronics manufacturers and suppliers. In a research note this week, outlining key takeaways from the trip, the analysts said they have "confirmed" that a fourth-generation iPhone SE with an Apple-designed 5G modem is slated to launch towards the end of the first quarter next year. In line with previo...
Apple's iPhone 17 Pro and iPhone 17 Pro Max will offer "significant design changes," The Information's Wayne Ma reports.
The two flagship iPhone 17 models will be the first high-end iPhones to feature an aluminum frame since the delineation of the iPhone lineup into Pro and non-Pro models. In recent years, lower-end iPhone models such as the iPhone SE and iPhone 16 have featured aluminum...
Apple's annual four-day Black Friday through Cyber Monday shopping event is returning on Friday, November 29 through Monday, December 2 in many countries, including the U.S., Canada, Australia, France, Germany, Italy, Spain, the U.K., and others. During the event, customers can get an Apple gift card with the purchase of an eligible product.
In the U.S., for instance, Apple is including gift ...
