Apple Updates Support App With Repair Cost Estimates in Some Locations

Apple today updated its Apple Support app designed for the iPhone and iPad, introducing a new feature that provides price estimates for common repairs in select locations.

apple support app
When using the Support app after installing the update, you can tap on a device that you own in the "My Devices" list and then choose "Repairs & Physical Damage" to see a list of options.

Tapping on a common repair like a cracked screen, a cracked back, or battery service will provide an estimate of what the repair might cost alongside options to book a repair. There are no cost estimates for more complicated repairs like liquid damage or camera not working as expected.

In the "My Devices" section, Apple has also added a new text entry box when you tap on a device. The box lets you tell Apple what's happening with your device in your own words, making it easier to find the support option that you need.

The Apple Support app always had a similar option after selecting a specific repair option, but now you can type in what you're looking for ahead of time for a more streamlined experience. Apple's full release notes for the update are below:

- Tell us what's happening in your own words to get relevant support options
- See price estimates for common repair topics in select locations
- App now available and translated for users in Ukraine
- Performance enhancements and bug fixes

The Apple Support app can be downloaded from the App Store for free. [Direct Link]

Popular Stories

ipad 11 feature

Apple Unveils 11th-Gen iPad With A16 Chip and More Storage

Tuesday March 4, 2025 6:06 am PST by
Apple today announced the 11th-generation iPad, now featuring the A16 Bionic chip and more storage. The announcement came alongside the debut of the new iPad Air, which now features the M3 chip. From Apple's press release: The A16 chip provides a jump in performance for everyday tasks and experiences in iPadOS, while still providing all-day battery life. Compared to the previous...
Apple MacBook Air hero

Apple Announces New MacBook Air With M4 and 'Sky Blue' Color Option

Wednesday March 5, 2025 6:02 am PST by
Apple today announced refreshed 13- and 15-inch MacBook Air models, now featuring the M4 chip, an upgraded camera, and a new "Sky Blue" color option. "Sky Blue" is an all-new blue finish that joins Midnight, Starlight, and Silver. Apple describes it as a "beautiful, metallic light blue that creates a dynamic gradient when light reflects off of its surface." Space Gray is no longer available. ...
iPhone 17 Pro Render Front Page Tech

iPhone 17 Pro Launching Later This Year With These 8 New Features

Tuesday March 4, 2025 3:15 pm PST by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. iPhone 17 Pro's alleged design via Front Page Tech Below, we recap key changes rumored for the iPhone 17 Pro models as of March 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone...
M3 iPad Air

Apple Announces New iPad Air With M3 Chip, Updated Magic Keyboard

Tuesday March 4, 2025 6:04 am PST by
Apple today introduced new 11-inch and 13-inch iPad Air models with the M3 chip, along with an updated Magic Keyboard for the device. With the M3 chip, the new iPad Air should offer up to 20% faster performance compared to the previous-generation model with the M2 chip, which was released in May 2024. In addition, the M3 chip brings hardware-accelerated ray tracing to the iPad Air for the...
macbook air blue image

New MacBook Air Coming This Week: What to Expect

Monday March 3, 2025 4:52 pm PST by
Apple CEO Tim Cook teased a new product announcement this week, sharing a short video that says "there's something in the Air." Based on the "Air" wording and the timing of the launch, it sounds like we're going to get new M4 MacBook Air models. Design Apple will continue to offer the MacBook Air in two sizes, including 13 inches and 15 inches. We are not expecting notable design updates,...
cook tweet air upscale

Tim Cook Teases New Apple Product Announcement This Week: 'There's Something in the Air'

Monday March 3, 2025 8:02 am PST by
Apple CEO Tim Cook today teased a new product announcement coming "this week." "There's something in the air," the teaser says. This teaser likely refers to a new MacBook Air with the M4 chip, which is already expected to be announced as early as this week. Apple used the same "there's something in the air" slogan before it announced the original MacBook Air in 2008. Cook shared a si...
Generic iOS 19 Feature Mock Light

iOS 19 Rumored to Include These New Features for Your iPhone

Saturday March 1, 2025 11:00 am PST by
iOS 19 is still around three months away from being unveiled, but there are plenty of rumors about the upcoming update. Below, we recap iOS 19 rumors so far. Redesigned Camera App A leak earlier this year allegedly revealed a redesigned Camera app coming with iOS 19. On his YouTube channel Front Page Tech in January, Jon Prosser shared a video showing what the new Camera app will...
ipad air magic keyboard

Apple Announces Redesigned Magic Keyboard for iPad Air

Tuesday March 4, 2025 6:36 am PST by
Apple today announced a completely redesigned Magic Keyboard accessory for the iPad Air. The new keyboard features a larger built-in trackpad, a 14-key function row, and a new aluminum hinge. From Apple's press release: The all-new Magic Keyboard for iPad Air expands what users can do at an even lower price. The larger built-in trackpad brings greater precision for detail-oriented...
iOS 18

Apple Says iOS 18.4 Will Be Released in April With These New Features

Wednesday February 26, 2025 7:15 am PST by
In a recent press release, Apple confirmed that iOS 18.4 will be released in April. From the Apple News+ Food announcement:Coming with iOS 18.4 and iPadOS 18.4 in April, Apple News+ subscribers will have access to Apple News+ Food, a new section that will feature tens of thousands of recipes — as well as stories about restaurants, healthy eating, kitchen essentials, and more — from the...

Top Rated Comments

dannyyankou Avatar
40 months ago
It'll be off-putting to some people, but the more transparency the better. Thankfully iPhones are so tough these days, it's been years since I've had to get one replaced.
Score: 8 Votes (Like | Disagree)
4jasontv Avatar
40 months ago

That $599 cost is not for fixing the damaged back, it's for providing a new phone. The rear glass on the 11 and older models can't be repaired. On the 12 and 13 series, the rear glass can be repaired. Not sure of the actual cost, but with AppleCare+ it is $29- the same as the front display. (The older models it was $99 with AC+.)
This raises the question of why the consumer has to eat the cost of not designing a product that can be cheaply repaired. If you make a phone where the glass can't be replaced then charge for the glass and then write off cost of other components.
Score: 4 Votes (Like | Disagree)
JCCL Avatar
40 months ago
For an iPhone 11 Pro Max, Apple replaces the screen only if it is broken. However, if you want to repair the back, the whole phone is replaced for a refurb unit (which looks like brand new).

For iPhone 12 and 13 units, this is no longer the case as Apple replaces the back only. But that's why replacing the back is so expensive in an iPhone 11 and earlier models.
Score: 3 Votes (Like | Disagree)
zorinlynx Avatar
40 months ago
Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
Score: 3 Votes (Like | Disagree)
TheYayAreaLiving ?️ Avatar
40 months ago

Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
You might as well watch a YouTube video on how to fix the phone yourself since the parts will be a lot cheaper. I think it's the labor that's costly. Still not worth it. Better to get a new phone or upgrade.
Score: 3 Votes (Like | Disagree)
Chet-NYC Avatar
40 months ago

Holy crap, I was poking around on the app, and for my 11 Pro Max, fixing a cracked screen is $329. But fixing a damaged back is freaking $599!

How do these prices make sense at all? The back of the phone is a passive component, surely it can't cost more than the screen?

I mean really, if I crack the back of my phone, fixing it is so expensive that it makes more sense to just buy a new phone and upgrade at that point.
That $599 cost is not for fixing the damaged back, it's for providing a new phone. The rear glass on the 11 and older models can't be repaired. On the 12 and 13 series, the rear glass can be repaired. Not sure of the actual cost, but with AppleCare+ it is $29- the same as the front display. (The older models it was $99 with AC+.)
Score: 3 Votes (Like | Disagree)