Apple Extends 13-Inch MacBook Pro Backlight Repair Program

Apple this week extended its worldwide 13-inch MacBook Pro Display Backlight Service Program, authorizing coverage for eligible notebooks for up to five years after the original purchase date or up to three years after the start date of the program, whichever is longer. The previous cutoff was four years after the original purchase date.

macbook pro flexgate
Apple launched the program on May 21, 2019 after determining that a "very small percentage" of 13-inch MacBook Pro units sold between October 2016 and February 2018 may exhibit vertical bright areas along the bottom of the display or a backlight that stops working completely. Only the MacBook Pro (13-­inch, 2016, Two Thunderbolt 3 Ports) and MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports) are eligible.

To identify which Mac model you have, click on the Apple logo in the top-left corner of the screen and then select "About This Mac" in the menu. Apple has not expanded the program to any other MacBook models at this time.

Apple or an Apple Authorized Service Provider will replace the display on affected 13-inch MacBook Pro units, free of charge. To initiate the repair process, visit the Get Support page on Apple's website. If you believe your MacBook Pro was affected by this issue, and you paid to have your display repaired, you can contact Apple about a potential refund.

In 2019, repair website iFixit reported that the backlight issues are caused by a delicate flex cable that can wear out and break after repeated opening and closing of the display on affected 13-inch MacBook Pro models. Apple extended the length of the flex cable by 2mm in 2018 models, which seemingly fixed the issue.

Related Forum: MacBook Pro

Popular Stories

iPhone SE 4 Thumb 1

iPhone SE 4 With Apple's Own 5G Modem 'Confirmed' to Launch in March

Tuesday November 19, 2024 12:12 pm PST by
Barclays analyst Tom O'Malley and his colleagues recently traveled to Asia to meet with various electronics manufacturers and suppliers. In a research note this week, outlining key takeaways from the trip, the analysts said they have "confirmed" that a fourth-generation iPhone SE with an Apple-designed 5G modem is slated to launch towards the end of the first quarter next year. In line with previo...
at t turbo indicator iphone 16 pro max v0 8hrh7w5f3w1e1

AT&T Turbo Indicator Showing Up in iPhone Status Bar for Subscribers

Wednesday November 20, 2024 3:42 am PST by
AT&T has begun displaying "Turbo" in the iPhone carrier label for customers subscribed to its premium network prioritization service, according to reports on Reddit. The new indicator seems to have started appearing after users updated to iOS 18.1.1, but that could be just coincidence. Image credit: Reddit user No_Highlight7476 The Turbo feature provides enhanced network performance through ...
Generic iOS 18 Feature Real Mock

Apple Releases iOS 18.1.1 and iPadOS 18.1.1 With Security Fixes

Tuesday November 19, 2024 10:10 am PST by
Apple today released iOS 18.1.1 and iPadOS 18.1.1, minor updates to the iOS 18 and iPadOS 18 operating systems that debuted earlier in September. iOS 18.1.1 and iPadOS 18.1.1 come three weeks after the launch of iOS 18.1. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. Apple has also released iOS 17.7.2 for...
apple card feature2

Apple Card 3% Daily Cash Back Now Available From Two More Apple Partners

Tuesday November 19, 2024 10:36 am PST by
Apple has partnered with select merchants to offer Apple Card users three percent Daily Cash back on their purchases, and two new companies were added to the partner list today. When purchasing goods and services from Booking.com and ChargePoint, Apple Card users will now get more cash back. Booking.com is a site for reserving flights, cars, cruises, and hotels, while ChargePoint sells...
bug security vulnerability issue fix larry

Make Sure to Update: iOS 18.1.1 and macOS Sequoia 15.1.1 Fix Actively Exploited Vulnerabilities

Tuesday November 19, 2024 10:52 am PST by
The iOS 18.1.1, iPadOS 18.1.1, and macOS Sequoia 15.1.1 updates that Apple released today address JavaScriptCore and WebKit vulnerabilities that Apple says have been actively exploited on some devices. With the JavaScriptCore vulnerability, processing maliciously crafted web content could lead to arbitrary code execution. The WebKit vulnerability had the same issue with maliciously crafted...
airtag purple

AirTag 2 Rumored to Launch Next Year With These New Features

Sunday November 17, 2024 5:18 am PST by
Apple released the AirTag in April 2021, so it is now three over and a half years old. While the AirTag has not received any hardware updates since then, a new version of the item tracking accessory is rumored to be in development. Below, we recap rumors about a second-generation AirTag. Timing Apple is aiming to release a new AirTag in mid-2025, according to Bloomberg's Mark Gurman....
15 inch m3 macbook air

Amazon Takes Up to $300 Off M3 MacBook Air With New All-Time Low Prices

Wednesday November 20, 2024 7:05 am PST by
Amazon today has knocked the price off of multiple M3 MacBook Air models, with as much as $300 off select computers. Prices start at $849.00 for the 13-inch M3 MacBook Air (16GB RAM/256GB), and also include multiple 15-inch models as well. Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site ...
anker new xmas 1

Anker Kicks Off Massive Black Friday Sale With Up to 50% Off Sitewide, Free Gifts With Purchase, Mystery Boxes, and More

Thursday November 21, 2024 7:53 am PST by
Anker today kicked off its big Black Friday sale, which is set to run through December 9. This sale includes notable discounts on portable chargers, USB-C hubs, cables, and more. Note: MacRumors is an affiliate partner with Anker. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. There are a few bonus offers during this event as ...

Top Rated Comments

its93rc Avatar
50 months ago
The 2016/17 MBP were a POS. I owned both and they have been a nightmare. I was wondering if I should just buy M1 now and wait a year or two when the updated versions of the 14” / 16” drop. I’m tired of dealing with Apple support who act dumb about issues that are well known. ‘Are you sure you didn’t eat on your MBP’? — ‘Only a small number were affected, actually’. The worst part is they keep installing keyboards they know will fail in a couple of months/years.

My brother had this specific issue with his MBP 2017 TB, and Apple wanted to charge him the display because it was damaged. They said he put something in the MacBook to cause this. Ridiculous. My brother kept that thing in his office.

I say this as a huge Apple fan.
Score: 13 Votes (Like | Disagree)
BGPL Avatar
50 months ago
But they turned their backs on the 2017 MacBook Pro owners, which had the same problem (display cable was too short). Whatever you do, don't buy a 2017 MBP used. Also, "very small percentage" is a complete lie, it is very much a frequent problem, as ALL of the models had the same flawed display cable. Guess who owns a 2017 MBP? Me!!
Score: 6 Votes (Like | Disagree)
Mkondrak Avatar
50 months ago
Yeah I actually had this issue on my 13in MBP from Nov2016. It slowly started showing up until it got to the point shown in the article. Thankfully the repair was painless except for the fact that it took a week and a half to get my laptop back (fixed around spring 2019).

The thing that they dont mention in this article or from apple is that apple doesnt "fix" this issue at all. All Apple does is replace the display with an identical one that will have the same issue in 3-4 years. Apple fixed it with a longer display flex cable in the 2018+ models but that longer display cable doesnt fit in the 2016 and 2017 MBPs so you get the same short one.

So effectively after this program ends in 5 years, if you have a 2016 model you are stuck with a failing display. smh
Score: 4 Votes (Like | Disagree)
BGPL Avatar
50 months ago

I wonder why the 2017 models were excluded from the program when they're the exact same screens with the exact same problems?
Money. Apple will screw anyone over for a buck, especially their customers. They ran the numbers and allowing the repairs on the 2017's was just too much cash. We also know from history that Apple isn't afraid of a lawsuit, and they often wait for one before they take action that can cost them money (recall, repair program, etc). I guarantee if someone laid a class action on them for the 2017 models, they would include them in the repair program.
Score: 4 Votes (Like | Disagree)
Ahmedista Avatar
49 months ago
I have a MacBook Pro 2017 non-touchbar and It's has been the worst purchase I've ever made. I'm suffering from flexgate issue and Apple won't even acknowledge this problem. A problem that Apple already made a recall program for 2016 models only.

I'm pretty sure Apple knows this problem but they are ignoring it for unknown reason.

This is from a recent chat with Apple Support.





This is really frustrating to have a device that cost much having serous design flaws and Apple want us to pay for the repair. Such problems like:

- Stage Light / Flexgate
- Butterfly keyboard
- SSD problems
- And recently battery problems
Score: 4 Votes (Like | Disagree)
MobiusStrip Avatar
47 months ago
True. I can excuse occasional defects. But I will not excuse shipping known defective designs for more than one iteration. The "butterfly" keyboards really epitomize that. It was a shìtty design in service of a bankrupt, anti-customer mania for "thinness" perpetrated by a pompous hack (Jony Ive).

People think Apple is somehow "rebellious" or different, but in fact it's sadly political inside where incompetent pets get promoted for years and degrade the company's entire product line. Jony Ive is one example. Randy Ubillos is another.
Score: 3 Votes (Like | Disagree)