Apple today updated its Apple Support app to version 4.1, introducing new language and Accessibility improvements to make the app more available to everyone, along with a new feature to make it easier to check in for appointments.

geniuswallet
Apple has also expanded the number of locations that allow the Apple Support app to add a pass to the Wallet app when a Genius Bar appointment is scheduled at an Apple Store for quicker, simpler check-ins when service is needed.

It's now easier to find advisors that speak your preferred language in regions with multiple languages, and there are Accessibility improvements for VoiceOver, including search navigation and labels.

Apple's full release notes for the update are below:

- Add a pass to Wallet for easy check-in at more Genius Bar locations
- Easier to find Advisors in your preferred language in regions with multiple languages
- Accessibility improvements for VoiceOver, including Search navigation, labels, and more
- Performance enhancements and bug fixes

The Apple Support app can be downloaded from the App Store for free, and it's an ideal app to have installed for anyone who needs assistance with an Apple device, service, or app. [Direct Link]

Top Rated Comments

icanhazmac Avatar
71 months ago
ROFL @ Keyboard not working as expected! Been there!
Score: 12 Votes (Like | Disagree)
twocents Avatar
71 months ago

1) what lie did they tell?
2) they didn’t make these screenshots (at least i don’t see them in the App Store or on apple’s site). It looks like macrumors made them.

In that case, MR editors have a pretty darn impressive sense of humor ?
Score: 3 Votes (Like | Disagree)
itsmilo Avatar
71 months ago
I always find it strange that if you have an appointment, that they don’t simply add a screen at their waiting area to indicate your check in or something like at a government building. They usually tell u to sit down somewhere and you end up kind of wondering if they still remember or forgot about you but maybe that’s just me
Score: 2 Votes (Like | Disagree)
Expos of 1969 Avatar
71 months ago

ROFL @ Keyboard not working as expected! Been there!
Isn't that so telling. The bastards lie for four years about the keyboard and now feature that issue in this marketing BS.
Score: 2 Votes (Like | Disagree)
Apple_Robert Avatar
71 months ago
They should have done this long ago. Glad to finally see this come to fruition.
Score: 1 Votes (Like | Disagree)
CarlJ Avatar
71 months ago

Interesting that they offer this QR thing. Most of the time they never ask for them, even with order pickup. They just ask for your name.
The QR code means less time in proximity with the front-of-store person that’s doing check-in stuff. No having to spell out names, and the days of them letting you type in your name on their device are over. Instead, you hold out the phone, they hold out the scanner, and it’s done in a couple seconds.

In the past, every time I’ve bought something in-store, using Apple Pay, and then had to enter my name and email address into their hand-held terminal (to get the email receipt among other things - and it was generally easier to type it myself rather than spell everything for them), I’ve been suggesting to them that they should have a screen in the Apple Store app that a customer could quickly bring up that had a QR code giving their name and email address and such (or, more likely, a hashed code that temporarily identifies your phone and account to their servers, so it can’t be misused by others), so that I could pull up the QR code and they could just scan it to complete the transaction - seemed weird to use Apple Pay and have it be so fast and direct, and then have to type things.
Score: 1 Votes (Like | Disagree)

Popular Stories

imac video apple feature

Apple Unveils First New Products of 2026

Monday January 26, 2026 1:55 pm PST by
Apple today introduced its first two physical products of 2026: a second-generation AirTag and the Black Unity Connection Braided Solo Loop for the Apple Watch. Read our coverage of each announcement to learn more:Apple Unveils New AirTag With Longer Range, Louder Speaker, and More Apple Introduces New Black Unity Apple Watch BandBoth the new AirTag and the Black Unity Connection Braided...
Apple Logo Black

Apple Just Made Its Second-Biggest Acquisition Ever After Beats

Thursday January 29, 2026 10:07 am PST by
Apple today confirmed to Reuters that it has acquired Q.ai, an Israeli startup that is working on artificial intelligence technology for audio. Apple paid close to $2 billion for Q.ai, according to sources cited by the Financial Times. That would make this Apple's second-biggest acquisition ever, after it paid $3 billion for the popular headphone and audio brand Beats in 2014. Q.ai has...
iPhone 5s

iPhone 5s Gets New Software Update 13 Years After Launch

Monday January 26, 2026 3:56 pm PST by
Alongside iOS 26.2.1, Apple today released an updated version of iOS 12 for devices that are still running that operating system update, eight years after the software was first released. iOS 12.5.8 is available for the iPhone 5s and the iPhone 6, meaning Apple is continuing to support these devices for 13 and 12 years after launch, respectively. The iPhone 5s came out in September 2013,...
Apple Creator Studio

Apple's Next Launch is Today

Tuesday January 27, 2026 2:39 pm PST by
Update: Apple Creator Studio is now available. Apple Creator Studio launches this Wednesday, January 28. The all-in-one subscription provides access to the Final Cut Pro, Logic Pro, Pixelmator Pro, Motion, Compressor, and MainStage apps, with U.S. pricing set at $12.99 per month or $129 per year. A subscription to Apple Creator Studio also unlocks "intelligent features" and "premium...
apple silicon 1 feature

Apple Responds to Skyrocketing RAM and Storage Chip Prices

Thursday January 29, 2026 2:40 pm PST by
On an earnings call with equity analysts today, Apple CEO Tim Cook responded to fast-rising RAM and SSD storage chip prices in the supply chain. Cook said that rising memory chip prices had a "minimal impact" on Apple's gross margin in the fourth quarter of the 2025 calendar year, but he does expect a "bit more of an impact" on the company's gross margin in the current quarter. Cook added ...