A federal judge this week rejected Apple's request to dismiss a class action lawsuit over its faulty butterfly keyboards, reports Reuters, which means the lawsuit will proceed.
The complainants believe that Apple knew of and concealed the fact that its 2015 and later MacBook models had keyboards prone to failure and that its repair program does not serve as an effective fix because replacement butterfly keyboards can also fail.
San Jose District Judge Edward Davila said that Apple must face the claims that the repair program is inadequate or compensate customers for their out-of-pocket expenses for repairs.
The lawsuit covers customers who purchased 2015 MacBook models or later and 2016 MacBook Pro models or later, which includes all machines that are equipped with Apple's butterfly keyboard. Apple has faced public scrutiny and many, many complaints over the butterfly keyboard's penchant to fail when exposed to dust and other small particulates.
Apple launched a repair program that covers all of its MacBook, MacBook Pro, and MacBook Air models that have a butterfly keyboard, but at the current time, all keyboard replacements are also butterfly keyboards.
Apple has attempted to revise the butterfly keyboard several times to make it more durable, but ultimately, it's still prone to failure.
With the recently released 16-inch MacBook Pro Apple eliminated the butterfly mechanism and reverted to a more reliable scissor mechanism, but the new 16-inch MacBook Pro keyboard is limited to that machine and older models are still getting repairs with butterfly keyboards.
The lawsuit is seeking damages for violations of consumer protection laws in several dates. Benjamin Johns, lawyer for the plaintiffs, told Reuters that he's pleased with the decision and looks forward to pursuing the case.
Thursday January 16, 2025 6:45 am PST by Joe Rossignol
Apple today adjusted estimated trade-in values for select iPhone, iPad, Mac, and Apple Watch models in the U.S., according to its website.
Some values increased, while others decreased. The changes were not too significant, with most values rising or dropping by $5 to $50.
We have outlined some examples below:
Device
New Value
Old Value
iPhone 15 Pro Max
Up to $630
U ...
Friday January 17, 2025 2:42 pm PST by Joe Rossignol
iOS 19 is still around six months away from being announced, but a new leak has allegedly revealed a completely redesigned Camera app.
Based on footage it obtained, YouTube channel Front Page Tech shared a video showing what the new Camera app will apparently look like, with the key change being translucent menus for camera controls. Overall, the design of these menus looks similar to...
Thursday January 16, 2025 12:39 pm PST by Juli Clover
Apple provided the third beta of iOS 18.3 to developers today, and while the betas have so far been light on new features, the third beta makes some major changes to Notification Summaries and also tweaks a few other features.
Notification Summary Changes
Apple made multiple changes to Notification Summaries in response to complaints about inaccurate summaries of news headlines.
For...
Sunday January 19, 2025 6:58 am PST by Joe Rossignol
Apple on late Saturday removed TikTok from the App Store in the U.S., and it has now explained why it was required to take this action.
Last year, the U.S. passed a law that required Chinese company ByteDance to divest its ownership of TikTok due to potential national security risks, or else the platform would be banned. That law went into effect today, and companies like Apple and Google...
Wednesday January 15, 2025 7:16 am PST by Joe Rossignol
While the so-called "iPhone 17 Air" is not expected to launch until September, there are already plenty of rumors about the "ultra-thin" device.
Overall, the "iPhone 17 Air" is shaping up to be a mixed bag. Due to its thinness, the device is expected to have some limited specifications compared to the iPhone 17 Pro models, including only a single rear camera, only a single speaker, no SIM...
Friday January 17, 2025 3:38 pm PST by Juli Clover
For the last several months, we've been hearing rumors about a redesigned version of the iPhone 17 that Apple might call the iPhone 17 "Air," or something along those lines. It's going to replace the iPhone 17 Plus as Apple's fourth iPhone option, and it will be offered alongside the iPhone 17, iPhone 17 Pro, and iPhone 17 Pro Max.
We know the iPhone 17 Air is going to be super slim, but...
Friday January 17, 2025 5:30 am PST by Joe Rossignol
2025 promises to be quite a big year for Apple, with the company rumored to be planning more than 20 product announcements this year.
Apple's rumored smart home hub will be its second all-new product to launch in as many years, following the Apple Vision Pro headset last year. And of course, we will get several new iPhone and Apple Watch models, like every year. Beyond that, Apple could...
Saturday January 18, 2025 10:28 am PST by Joe Rossignol
iOS 19 will not drop support for any iPhone models, according to French website iPhoneSoft.fr.
The report cited a source who said iOS 19 will be compatible with any iPhone that can run iOS 18, which would mean the following models:
iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max
iPhone 15
iPhone 15 Plus
iPhone 15 Pro
iPhone 15 Pro Max
iPhone 14
iPhon...
"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.
And no don't go saying, "but there is a lawsuit". it is simply fashionable to sue Apple for anything you can. Some have merit, many are thrown out.
Yeah, Apple's butterfly keyboard was a failure. Otherwise, they'd have never finally abandoned the design and went back to scissor switches. On top of this, them abandoning the design, they'll also leave those owners to deal with the problems after the warranties and extended warranties expire. The purpose of this lawsuit isn't just about it being a lawsuit to sue Apple for the sake of it like you'll read some morons spouting off about. It's to ensure that Apple must continue providing support, but better than this, has to provide extended warranties on these keyboards. Not much different than the NVIDIA GPU solder problem that occurred a few years ago. Most likely they'll lose this one since there has already been a precedence of a previous ruling for the failing hardware which required them to cover losses to the consumer. Apple fanboys and cultists can piss off about this. It's legitimate.
"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.
I have had the keyboard replaced twice on my 2017 that is used lightly for office type work and I am neither loud nor an "influencer".
I am very happy for those that like the butterfly and never had a problem but please stop making those of us who have experienced failures out to be drama queens.
"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.
And no don't go saying, "but there is a lawsuit". it is simply fashionable to sue Apple for anything you can. Some have merit, many are thrown out.
"Many" lawsuits in the US are frivolous - and class actions usually do not benefit the consumer....However, in this case, Apple has been selling a known defective keyboard. The internal numbers are much, much higher than 2%. The best we can hope for as consumers is for Apple to never repeat this mistake - and to receive some financial punishment.
"Apple has faced public scrutiny and many, many complaints". please define "many, many": 6, 100, 1000, 10% of owners? Seems more like a made up issue by a few loud influencers, maybe even paid influencers, than a real one. I'd say it was not many, many unless the defect rate exceeded say 2% of owners.
And no don't go saying, "but there is a lawsuit". it is simply fashionable to sue Apple for anything you can. Some have merit, many are thrown out.
I disagree with you, this issue is actually very widespread and growing. Mine started to have issues typing a few months ago and I didn’t even know about the keyboard problems until I googled it in September.
This keyboard issue is ridiculous, I was at the Apple store last week getting my laptop fixed when the genius told me a whopping 100+ were in line in front of me to get their keyboard replaced. I didn’t believe him until the morning I went in to pick up mine and they sat me at a table with 8 others who all had their keyboard replaced. All entered within 5 min of each other!! And even the genius told me the keyboard will fail again since it’s not a fix... apple really failed here.
Yeah, Apple's butterfly keyboard was a failure. Otherwise, they'd have never finally abandoned the design and went back to scissor switches. On top of this, them abandoning the design, they'll also leave those owners to deal with the problems after the warranties and extended warranties expire. The purpose of this lawsuit isn't just about it being a lawsuit to sue Apple for the sake of it like you'll read some morons spouting off about. It's to ensure that Apple must continue providing support, but better than this, has to provide extended warranties on these keyboards. Not much different than the NVIDIA GPU solder problem that occurred a few years ago. Most likely they'll lose this one since there has already been a precedence of a previous ruling for the failing hardware which required them to cover losses to the consumer. Apple fanboys and cultists can piss off about this. It's legitimate.
I agree with this! After getting mine repaired and the genius told me “when it fails again you got 2 more years to keep replacing it” I was thinking so what your saying is in 2 years I gotta buy a new MacBook or pay out of pocket.. Apple failed big time here!