Apple on Right to Repair: We Want Customers to Be Confident Their Products Will Be 'Repaired Safely and Correctly'

Right to Repair advocates continue to lobby the U.S. government, arguing that large tech companies like Apple are monopolizing repairs of consumer electronics in order to preserve profits, reports Axios.

ifixit 2018 mbp

Image: iFixit.com

In testimony before the U.S. House Judiciary Subcommittee on Antitrust, Commercial and Administrative Law last month, Nathan Proctor of the non-profit U.S. Public Interest Research Group claimed that "repair hurts sales," giving Apple "an incentive to restrict repair of their devices."

Similarly, in a letter submitted to the subcommittee last month, The Repair Association's executive director Gay Gordon-Byrne wrote that "manufacturers have no reasons for blocking repair other than money," referring to the "monopolization of repair" as a "huge profit opportunity."

In March, California became the 20th state to introduce Right to Repair legislation in the U.S., according to iFixit. Apple representatives have continually opposed these bills, which if passed would require companies to make repair parts, tools, and documentation available to the public.

In a statement, an Apple spokesperson told Axios that Apple's goal is to ensure its products are "repaired safely and correctly," while touting the company's growing network of Apple Authorized Service Providers:

We want to make sure our customers always have confidence their products will be repaired safely and correctly, and in a way that supports recycling. We are continually growing our network of certified technicians and most recently announced that any Best Buy store in the U.S. is now an authorized service provider.

Apple Authorized Service Providers have access to certified parts and service guidelines from Apple. There are over 1,800 of these authorized locations in the United States, which Apple said is "three times as many locations as three years ago." As of June, that includes every Best Buy store in the country.

Right to Repair legislation aims to make these parts and documentation available to independent shops and customers directly.

Popular Stories

New Things Your iPhone Can Do in iOS 18

20 New Things Your iPhone Can Do in iOS 18.2

Monday December 16, 2024 8:55 am PST by
Apple released iOS 18.2 in the second week of December, bringing the second round of Apple Intelligence features to iPhone 15 Pro and iPhone 16 models. This update brings several major advancements to Apple's AI integration, including completely new image generation tools and a range of Visual Intelligence-based enhancements. Apple has added a handful of new non-AI related feature controls as...
iphone 16 apple intelligence

Apple Drops Plans for iPhone Hardware Subscription Service

Wednesday December 18, 2024 11:39 am PST by
Apple is no longer planning to launch a hardware subscription service that would let customers "subscribe" to get a new iPhone each year, reports Bloomberg's Mark Gurman. Gurman first shared rumors about Apple's work on a hardware subscription service back in 2022, and at the time, he said that Apple wanted to develop a simple system that would allow customers to pay a monthly fee to gain...
iPhone 17 Pro Dual Tone Feature 1

iPhone 17 Pro Rumored to Stick With 'Triangular' Camera Design

Wednesday December 18, 2024 2:36 am PST by
Contrary to recent reports, the iPhone 17 Pro will not feature a horizontal camera layout, according to the leaker known as "Instant Digital." In a new post on Weibo, the leaker said that a source has confirmed that while the appearance of the back of the iPhone 17 Pro has indeed changed, the layout of the three cameras is "still triangular," rather than the "horizontal bar spread on the...
elevation lab airtag battery

Your AirTag's Battery Will Last for Up to 10 Years With Elevation Lab's New TimeCapsule Enclosure

Wednesday December 18, 2024 10:05 am PST by
Elevation Lab today announced the launch of TimeCapsule, an innovative and simple solution for increasing the battery life of Apple's AirTag. Priced at $20, TimeCapsule is an AirTag enclosure that houses two AA batteries that offer 14x more battery capacity than the CR2032 battery that the AirTag runs on. It works by attaching the AirTag's upper housing to the built-in custom contact in the...
apple tv 4k yellow bg feature

New Apple TV Rumored to Launch Next Year With These Features

Tuesday December 17, 2024 9:02 am PST by
The current Apple TV 4K was released more than two years ago, so the streaming device is becoming due for a hardware upgrade soon. Fortunately, it was recently rumored that a new Apple TV will launch at some point next year. Below, we recap rumors about the next-generation Apple TV. Bloomberg's Mark Gurman last week reported that Apple has been working on its own combined Wi-Fi and...
blackmagic vision pro

Blackmagic Debuts $30K 3D Camera for Capturing Video for Vision Pro

Monday December 16, 2024 4:17 pm PST by
Blackmagic today announced that its URSA Cine Immersive camera is now available for pre-order, with deliveries set to start late in the first quarter of 2025. Blackmagic says that this is the world's first commercial camera system designed to capture 3D content for the Vision Pro. The URSA Cine Immersive camera was first introduced in June, but it has not been available for purchase until...
mac pro creativity

Apple Launched the Controversial 'Trashcan' Mac Pro 11 Years Ago Today

Thursday December 19, 2024 7:00 pm PST by
Apple launched the controversial "trashcan" Mac Pro eleven years ago today, introducing one of its most criticized designs that persisted through a period of widespread discontentment with the Mac lineup. The redesign took the Mac Pro in an entirely new direction, spearheaded by a polished aluminum cylindrical design that became unofficially dubbed the "trashcan" in the Mac community. All of ...
iPhone 17 Slim Feature

'iPhone 17 Air' With 'Major' Design Changes and 19-Inch MacBook Detailed in New Report

Sunday December 15, 2024 9:47 am PST by
Apple is planning a series of "major design" and "format changes" for iPhones over the next few years, according to The Wall Street Journal's Aaron Tilley and Yang Jie. The paywalled report published today corroborated the widely-rumored "iPhone 17 Air" with an "ultrathin" design that is thinner than current iPhone models. The report did not mention a specific measurement, but previous...

Top Rated Comments

Packdude Avatar
70 months ago
I'm a fan of the Apple products that I own, but this is a load of bs. If the repair is not repaired 'correctly', that's between the consumer and the repair shop. Places that do bad repairs will become known as such and people will avoid them. In the mean time, places that do good repair work will save consumers thousands of dollars every year, which is money that wouldn't go to Apple, hence why they don't want anyone else repairing the hardware they make.
Score: 79 Votes (Like | Disagree)
markfc Avatar
70 months ago
Sure Tim, Just send the link to where I can order genuine Apple Parts at a fair price and I'm good. :-)
Score: 73 Votes (Like | Disagree)
FamVR Avatar
70 months ago
Apple must have missed the videos from Louis Rossmann.

I had an iPhone repaired by Apple and later ran into issues...turned out that two screws where missing.
Score: 46 Votes (Like | Disagree)
HardRain Avatar
70 months ago
It's obvious why they are doing it, just wish Apple would be honest about it, sick of all the hypocrisy. From slowing down devices, to non upgradable Macs, its all about profit, which is fine, but just stop pretending its for the consumers.
Score: 39 Votes (Like | Disagree)
MotorMikey Avatar
70 months ago
Ensure it’s repaired “safely and correctly”… right.
While I don’t disagree, if people are allowed to repair their cars - objects that weigh thousands of pounds and transports people at high speeds - then yeah, it’s not unreasonable for a person to expect to be able to replace the battery on their phone.
Score: 32 Votes (Like | Disagree)
Siannath Avatar
70 months ago
I love Apple products but they are being greedy ****s and Louis Rossmann is right about Apple in repair issues.

I hope a strong Right to Repair legislation is effective soon.

Also, Apple wants to sell the image of being a eco-friendly company... but replacing things is not eco-friendly. Repairing things is.
Score: 32 Votes (Like | Disagree)