Apple Shares Tips on Avoiding App Store and iTunes Phishing Emails

Apple last week shared a new support document that's designed to help App Store and iTunes users avoid phishing emails that mimic legitimate emails from Apple.

In the document, Apple outlines techniques to identify an actual App Store or iTunes email, which the company says will always include a current billing address, something scammers are unlikely to have access to.

applescamemail

An example of a well-crafted phishing email

Apple also says that emails from the App Store, iBooks Store, iTunes Store, or Apple Music will never ask customers to provide details like a Social Security Number, mother's maiden name, a credit card number, or a credit card CCV code.

Apple recommends that customers who receive emails asking them to update their account or payment information do so directly in the Settings app on an iPhone, iPad, or iPod touch, in iTunes or the App Store on a Mac, or in iTunes on a PC rather than through any kind of web interface.

Customers who receive a suspicious email can forward it to reportphishing@apple.com, and any customer who may have entered personal information on a scam website should update their Apple ID password immediately.

Scam and phishing emails like those Apple describes in this support document are not new, but at the current time, there's a new wave of legitimate-looking emails going around that look much like Apple emails that can easily fool customers who don't know what to look for.

Related Forum: Mac Apps

Popular Stories

iPhone SE 4 Thumb 1

iPhone SE 4 With Apple's Own 5G Modem 'Confirmed' to Launch in March

Tuesday November 19, 2024 12:12 pm PST by
Barclays analyst Tom O'Malley and his colleagues recently traveled to Asia to meet with various electronics manufacturers and suppliers. In a research note this week, outlining key takeaways from the trip, the analysts said they have "confirmed" that a fourth-generation iPhone SE with an Apple-designed 5G modem is slated to launch towards the end of the first quarter next year. In line with previo...
airtag purple

AirTag 2 Rumored to Launch Next Year With These New Features

Sunday November 17, 2024 5:18 am PST by
Apple released the AirTag in April 2021, so it is now three over and a half years old. While the AirTag has not received any hardware updates since then, a new version of the item tracking accessory is rumored to be in development. Below, we recap rumors about a second-generation AirTag. Timing Apple is aiming to release a new AirTag in mid-2025, according to Bloomberg's Mark Gurman....
Magic Mouse Next to Keyboard

No, Apple CEO Tim Cook Didn't Say He Prefers Logitech's MX Master 3 Over the Magic Mouse

Sunday November 17, 2024 3:03 pm PST by
While the Logitech MX Master 3 is a terrific mouse for the Mac, reports claiming that Apple CEO Tim Cook prefers that mouse over the Magic Mouse are false. The Wall Street Journal last month published an interview with Cook, in which he said he uses every Apple product every day. Soon after, The Verge's Wes Davis attempted to replicate using every Apple product in a single day. During that...
Generic iOS 18 Feature Real Mock

Apple Releases iOS 18.1.1 and iPadOS 18.1.1 With Security Fixes

Tuesday November 19, 2024 10:10 am PST by
Apple today released iOS 18.1.1 and iPadOS 18.1.1, minor updates to the iOS 18 and iPadOS 18 operating systems that debuted earlier in September. iOS 18.1.1 and iPadOS 18.1.1 come three weeks after the launch of iOS 18.1. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. Apple has also released iOS 17.7.2 for...
at t turbo indicator iphone 16 pro max v0 8hrh7w5f3w1e1

AT&T Turbo Indicator Showing Up in iPhone Status Bar for Subscribers

Wednesday November 20, 2024 3:42 am PST by
AT&T has begun displaying "Turbo" in the iPhone carrier label for customers subscribed to its premium network prioritization service, according to reports on Reddit. The new indicator seems to have started appearing after users updated to iOS 18.1.1, but that could be just coincidence. Image credit: Reddit user No_Highlight7476 The Turbo feature provides enhanced network performance through ...
iPhone 17 Slim Feature Single Camera 1 Redux

'iPhone 17 Air' Rumored to Surpass iPhone 6 as Thinnest iPhone Ever

Monday November 18, 2024 1:07 pm PST by
In a research note with Hong Kong-based investment bank Haitong today, obtained by MacRumors, Apple analyst Jeff Pu said he agrees with a recent rumor claiming that the so-called "iPhone 17 Air" will be around 6mm thick. "We agreed with the recent chatter of an 6mm thickness ultra-slim design of the iPhone 17 Slim model," he wrote. If that measurement proves to be accurate, there would be ...
bug security vulnerability issue fix larry

Make Sure to Update: iOS 18.1.1 and macOS Sequoia 15.1.1 Fix Actively Exploited Vulnerabilities

Tuesday November 19, 2024 10:52 am PST by
The iOS 18.1.1, iPadOS 18.1.1, and macOS Sequoia 15.1.1 updates that Apple released today address JavaScriptCore and WebKit vulnerabilities that Apple says have been actively exploited on some devices. With the JavaScriptCore vulnerability, processing maliciously crafted web content could lead to arbitrary code execution. The WebKit vulnerability had the same issue with maliciously crafted...

Top Rated Comments

bbzzz Avatar
88 months ago
PROTIP: disable html in your mail client, it's harder to phish when you can see the links that will be used are not what the text claims they are.

Bonus: tell anyone sending html only to not be a muppet, helping the phishers by conditioning users to accepts such emails. Ask them to include the regular plain text body for those who are trying to not be phished.
Score: 6 Votes (Like | Disagree)
iModFrenzy Avatar
88 months ago
How about tips for recognizing battery throttling scams?
How much longer are we gonna beat a dead horse?
Score: 4 Votes (Like | Disagree)
AndyUnderscoreR Avatar
88 months ago
Well, you SAY that's an Apple support document....
Score: 3 Votes (Like | Disagree)
Apple_Robert Avatar
88 months ago
Good move on Apple for doing what they can to inform people about phishing.
Score: 3 Votes (Like | Disagree)
fastasleep Avatar
88 months ago
I think the current app store's "Today" section design is kind of phishing too.
If you hold the phone with your right hand and scroll through the Today's stories with your right thumb, you can so easily touch the "GET" or "purchase" buttons by mistake, and when that happens some people's first reaction is to press the home button to quit the app store app, but if you do that and if you are using touch ID to approve purchases, the purchase gets approved.
That's not what phishing means.
[doublepost=1519875375][/doublepost]
You’d think they could use their fancy smancy machine learning to stop these from coming through for all sorts of major companies. I know companies like PayPal have trouble with this all the time. Even if you can’t cover everything it’s better to get at least 90% of them.

Heck, you could probably just regex to match certain strings like their footer or other common phrases used in Apple emails. Then check the sender against official Apple email addresses and if it doesn’t check out, send it to the spam folder or put a big red warning at the top saying the email seems suspicious and might be a phishing attempt. This seems like a solvable problem in 2018.
They often do. My spam filter (ASSP) correctly flag all the phishing emails I get as spam. When reviewing stuff in my spambox for false positives, I often take a second look at things that look like they came from Netflix or Apple, only to realize they were correctly flagged. But remember there are a ton of email providers out there with various types and qualities of spam filters.
Score: 3 Votes (Like | Disagree)
goatless Avatar
88 months ago
('https://www.macrumors.com/2018/02/28/apple-app-store-phishing-emails/')


Apple last week shared a new support document ('https://support.apple.com/en-us/HT201679') that's designed to help App Store and iTunes users avoid phishing emails that mimic legitimate emails from Apple.

In the document, Apple outlines techniques to identify an actual App Store or iTunes email, which the company says will always include a current billing address, something scammers are unlikely to have access to.


An example of a well-crafted phishing email
Apple also says that emails from the App Store, iBooks Store, iTunes Store, or Apple Music will never ask customers to provide details like a Social Security Number, mother's maiden name, a credit card number, or a credit card CCV code.

Apple recommends that customers who receive emails asking them to update their account or payment information do so directly in the Settings app on an iPhone, iPad, or iPod touch, in iTunes or the App Store on a Mac, or in iTunes on a PC rather than through any kind of web interface.

Customers who receive a suspicious email can forward it to reportphishing@apple.com, and any customer who may have entered personal information on a scam website should update their Apple ID password ('https://support.apple.com/kb/HT201355') immediately.

Scam and phishing emails like those Apple describes in this support document are not new, but at the current time, there's a new wave of legitimate-looking emails going around that look much like Apple emails that can easily fool customers who don't know what to look for.

Article Link: Apple Shares Tips on Avoiding App Store and iTunes Phishing Emails ('https://www.macrumors.com/2018/02/28/apple-app-store-phishing-emails/')
[doublepost=1519861795][/doublepost]That's actually a pretty good fake. The ones I receive are usually riddled with odd, non-native phrasing. Not that my english is perfect, but english does have its idiomatic ways, and certain words, phrases, and capitalization patterns standout as not being businesslike.
Score: 2 Votes (Like | Disagree)