Ride hailing app Uber today announced an in-app chat feature that lets riders and drivers communicate with one another without leaving the app. Uber said this update allows drivers to better communicate with riders when sudden road closures or other delays happen en route to the rider's location.

Riders can also send chats to drivers to indicate where they're waiting for the car, or give a distinct piece of clothing or accessory to allow the driver to easily identify them.

uber messaging
To do so, riders can navigate to the Uber feed, tap "contact," and then tap "Chat," and when the driver gets the message the app will read it aloud to them automatically so they aren't distracted. A one-tap response feature sends a quick thumbs up to the rider so they know their message was read.

Every great ride starts with the pickup, so we’re always thinking about ways to make the pickup experience as frictionless as possible for riders and drivers alike. That includes helping riders and drivers connect should they need to get in touch with one another to solve for things like road closures, or to just provide information on their exact location.

So we’re adding a way for riders and drivers to chat right in the Uber app. It’s now easier than ever to get in touch.

Speaking with TechCrunch, Uber product manager Jeremy Lermitte said this will help keep user data more private, because drivers and riders won't have to share personal contact information outside of Uber. Additionally, the company is considering adding the chat feature into other apps, including UberEATS.

In-app chat is rolling out globally over the coming weeks to all Uber riders and drivers, and the company described the update as a "first step" towards introducing more communication and messaging experiences within its app.

Tag: Uber

Top Rated Comments

earthTOmitchel Avatar
101 months ago
as if uber drivers weren't distracted enough
I like Uber drivers because they text and drive.
"...when the driver gets the message the app will read it aloud to them automatically so they aren't distracted."
Score: 8 Votes (Like | Disagree)
sputnikv Avatar
101 months ago
as if uber drivers weren't distracted enough
Score: 7 Votes (Like | Disagree)
InuNacho Avatar
101 months ago
I like Uber drivers because they text and drive.
Score: 6 Votes (Like | Disagree)
Wackery Avatar
101 months ago
I'm not reinstalling until they turn off always on tracking, or until iOS 11
Score: 5 Votes (Like | Disagree)
DEMinSoCAL Avatar
101 months ago
You didn’t think they would read the article before spouting their nonsense did you?
You don't think Uber and Lyft drivers aren't already distracted while driving? More often than not, when I see a driver going slow for no reason, or I think is otherwise distracted, it's a Uber / Lyft driver, holding their phone, staring at it, trying to figure out where they are, etc. Just because you're not punching in letters to a text message doesn't mean your not being distracted other ways by your phone.
Score: 5 Votes (Like | Disagree)
BruiserB Avatar
101 months ago
I don't want to communicate with my driver though, I want them to use the information in the app about my pickup and drop off location. All the necessary data is there, don't call me, don't text me, don't message me, just go to the point I marked on the map and pick me up. I have your car make/model and license plate and will wave when you arrive. :)
As an occasional driver, I can say that you are the ideal passenger. We don't want to talk to you either! I just want to drive to the pickup location and find you waiting. I especially hate when a passenger calls just after requesting to tell me where they are....or worse...to ask if I can come get them in 3 hours!?! Some people just don't get how the service works. I never call a passenger. I only text. And I only text after arriving to the pin location and not seeing the passenger. Moving the communication in-app is actually a great move. And the option to give a quick "thumbs-up" response will save me from having to switch to the Messages app and type "thanks" when a customer feels it's necessary to tell me something when I'm on the way. So this is actually eliminating texting while driving....not adding to it.
[doublepost=1502388052][/doublepost]
This is actually a terrific idea - I always disliked having my standard contact information exposed (via text messages), this will - if what I'm assuming about the implementation is correct - contained in the Uber sandbox.
Drivers never got your contact info when you texted or called them. And you didn't get theirs when they answered. The numbers both sides saw were dummy temporary numbers that only enabled communication between the time you requested the ride and were dropped off and are not the actual numbers of either the driver or passenger.
Score: 3 Votes (Like | Disagree)

Popular Stories

AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
Beyond iPhone 13 Better Triad

Apple's 20th Anniversary iPhone May Finally Go All Screen

Tuesday April 15, 2025 6:31 am PDT by
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself. Here's the case for Apple releasing a truly all-screen iPhone with no...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
CarPlay Hero

Apple Releases Wireless CarPlay Fix

Wednesday April 16, 2025 11:28 am PDT by
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed. Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles." If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...
top stories 2025 04 19

Top Stories: iPhone 17 Pro Rumors, CarPlay Bug Fix, and More

Saturday April 19, 2025 6:00 am PDT by
This week saw rumor updates on the iPhone 17 Pro and next-generation Vision Pro, while a minor iOS 18.4.1 update delivered not just security fixes but also a fix for some CarPlay issues. We also looked ahead at what else is in Apple's pipeline for the rest of 2025 and even the 20th-anniversary iPhone coming in 2027, so read on below for all the details on these stories and more! iPhone 17 ...
iOS 18

iOS 18.5 Includes Only a Few Changes So Far

Monday April 21, 2025 11:00 am PDT by
Apple seeded the third beta of iOS 18.5 to developers today, and so far the software update includes only a few minor changes. The changes are in the Mail and Settings apps. In the Mail app, you can now easily turn off contact photos directly within the app, by tapping on the circle with three dots in the top-right corner. In the Settings app, AppleCare+ coverage information is more...