Apple on Saturday emailed some iCloud users to apologize for a bug that caused them to receive an email earlier this week stating their paid storage subscription plan had been canceled.

The emails went out to predominantly 50GB iCloud subscribers on Wednesday, causing some MacRumors readers to speculate that Apple was discontinuing the storage tier completely. Options to purchase some of the plans through macOS and iOS were also reportedly affected.

iCloud tiers issue
However, as predicted, the emails were sent in error. Apple has now followed up the errant message to clarify that it was a mistake and that there has been no change to users' subscription plans.

"You recently received an email incorrectly stating that your iCloud storage plan has been discontinued," the email read. "Your 50 GB iCloud storage plan is not affected and will continue to renew automatically.

"We apologize for any inconvenience this may have caused. If you have any questions, please contact us."

(Via AppleInsider.)

Top Rated Comments

Kaibelf Avatar
101 months ago
Very poor customer service Apple.
Why? Because they didn't give you free services when it wasn't interrupted in the first place? Perhaps you can set up a class action lawsuit because an email came.
Score: 9 Votes (Like | Disagree)
Kaibelf Avatar
101 months ago
They should have offered a free month as a gesture of goodwill. I can imagine it prompted a few phone calls and unnecessary confusion / hassle amongst the affected customers.
No one was cut off from their data. Not everything demands free stuff.
Score: 8 Votes (Like | Disagree)
TMRJIJ Avatar
101 months ago
They should have offered a free month as a gesture of goodwill. I can imagine it prompted a few phone calls and unnecessary confusion / hassle amongst the affected customers.
Why? It only happened for a few hours. No important files were deleted. Nothing broken. I don't understand why people demand retribution for small things like this. I saw way too many people asking for free months of Netflix a while ago when they had server issues for less than five hours. #1stworldproblems
Score: 8 Votes (Like | Disagree)
timmyh Avatar
101 months ago
I'm just happy the 79p UK price for 50GB hasn't been hiked to £1 like everything on the App Store.
Score: 8 Votes (Like | Disagree)
Brenster Avatar
101 months ago
My wife revived one of these emails, she's using the 50GB tier for hosting her photo collection.

Clarification from Apple is fine. Of all the things we could be getting out of shape about, this is pretty low down. Should this have happened? No. But no Ines access was cancelled or torn down so I think we're all good.
Score: 8 Votes (Like | Disagree)
rd9082 Avatar
101 months ago
I hope this means they are planning on making 50GB the new free standard
Score: 8 Votes (Like | Disagree)

Popular Stories

iOS 18

Apple Expected to Release iOS 18.3 Next Week With These New Features

Thursday January 23, 2025 6:41 am PST by
iOS 18.3 should be released to the public next week, following beta testing since mid-December. While the software update is a relatively minor one, it still includes a handful of new features, changes, and bug fixes for iPhones. Below, we recap everything new in iOS 18.3. Notification Summary Changes Examples of inaccurate Apple Intelligence notification summaries Apple Intelligence...
iOS 18

5 New Things Your iPhone Can Do in iOS 18.3

Friday January 24, 2025 1:55 am PST by
Apple is set to release iOS 18.3 next week, bringing further refinements to Apple Intelligence features, a couple of neat new capabilities to iPhone 15 Pro and iPhone 16 devices, and bug fixes. While not quite as packed with new features as Apple's preceding iOS 18 point releases, iOS 18.3 still introduces capabilities that aim to make your iPhone smarter and more intuitive. Below, we've...
Generic iOS 18

iOS 18.4 Beta Coming Soon With These New Features for Your iPhone

Friday January 24, 2025 8:16 am PST by
iOS 18.3 is expected to be widely released next week, and that means the first iOS 18.4 beta for iPhones should be just around the corner. Apple has previously implied that iOS 18.4 will be released in April, as that is when it promised to make Apple Intelligence available in even more languages. Below, we outline what to expect from iOS 18.4 so far. Apple Intelligence for Siri Siri ...
Apple Pay Walmart Feature

Walmart Stands Firm on Why It Doesn't Accept Apple Pay in the U.S.

Thursday January 23, 2025 7:32 am PST by
Walmart still does not accept Apple Pay or other NFC payments at its more than 4,600 stores across the U.S., and it stood firm on its reasoning for that today. A spokesperson for Walmart today informed MacRumors that its position on contactless payments has not changed since we last reached out about the matter in 2022. The big-box retailer said it remains focused on its own convenient...
apple tv 4k new orange

New Apple TV Launching This Year With These New Features

Wednesday January 22, 2025 6:01 pm PST by
A new Apple TV is expected to be released later this year. In this article, we recap rumored features and changes for the device. The next Apple TV will be equipped with Apple's own combined Wi-Fi and Bluetooth chip, according to Bloomberg's Mark Gurman. He said the chip supports Wi-Fi 6E, which would be an upgrade over the current Apple TV's standard Wi-Fi 6 support. Wi-Fi 6E extends the...
iOS 18

Here Are Apple's Full Release Notes for iOS 18.3

Tuesday January 21, 2025 4:31 pm PST by
Apple provided developers and public beta testers with the release candidate version of iOS 18.3 today, and with it comes release notes confirming what's new. While we knew about several of the features that are in the update, there are some lesser known tweaks and bug fixes. The update adds new Visual Intelligence features for iPhone 16 models, it tweaks Notification summaries on all...
iPhone 17 Pro Dual Tone Horizontal Single Feature

Kuo: iPhone 17 Models Won't Have Smaller Dynamic Island

Friday January 24, 2025 9:09 am PST by
The upcoming iPhone 17 models that Apple plans to release this year will not feature a smaller Dynamic Island, Apple analyst Ming-Chi Kuo said today. On social media, he said that he is expecting the size of the Dynamic Island to remain "largely unchanged" across the iPhone 17 lineup. His statement is contrary to prior rumors that we've heard about planned changes for the iPhone 17 models. ...
iPhone 16 Apple Store Levels

Gurman: Apple Stores Receiving 'Merchandise' Updates Next Week

Saturday January 25, 2025 5:07 pm PST by
Apple's retail stores will be rolling out "merchandise/floor marketing updates" next week, according to Bloomberg's Mark Gurman. Gurman did not explicitly say if the store updates are related to any upcoming product announcements, but he did mention that next week is around the time that Apple rolls out its annual Black Unity watch band for the Apple Watch. In each of the past four years, ...
apple power beats pro 2

Apple's First Product Announcement of 2025 is Imminent

Thursday January 23, 2025 2:48 pm PST by
It's also time for Apple's first product announcement of the year. Last year, Apple said it would be launching Powerbeats Pro 2 in 2025, and the wireless earbuds are expected to launch very soon. Powerbeats Pro 2 images found in iOS 18 code In his Power On newsletter last weekend, Bloomberg's Mark Gurman said the Powerbeats Pro 2 are "due imminently." In addition to Apple filing the...