Owners of Jawbone products have been met with a wall of silence from the speaker and activity tracker company's customer support, it was reported on Wednesday.

Customers told The Verge they had contacted Jawbone in recent months or weeks about faulty products and had not received any response, while calls to the company's support number are being continually met with automated messages about busy lines.

jawbone support
The company's support Twitter account hasn't tweeted since December 21, 2016, and the Jawbone Facebook page does not respond to comments left by frustrated customers, with many of the comments apparently hidden from public view. Meanwhile, review aggregator website Trustpilot.com currently gives Jawbone an average one-star rating.

Jawbone did not respond to requests for comment regarding its lack of customer support, despite the fact that the company's products are still available to buy through Amazon, if not Jawbone's own website.

Reports that the company has been struggling to stay afloat date back to May of last year, when it ended production of its UP line of fitness trackers and sold its remaining inventory to a third-party reseller at a discounted price.

At the time, Jawbone denied claims that it was going out of business and said it was focusing on advanced sensors to sell to other wearable makers, but recently both the head executive of product and the chief financial officer left the company.

According to a report in the Financial Times, Fitbit attempted to buy Jawbone last year, but it only offered a fraction of the $1.5 billion valuation the company had at the beginning of 2016. Jawbone and Fitbit have also been involved in a series of lawsuits over patents and trade secrets over the last year.

Tag: Jawbone

Top Rated Comments

Abazigal Avatar
102 months ago
The risk of daring to venture outside the Apple ecosystem, I suppose. Say what you will about the shortcomings of the Apple Watch. At least I know where I stand with regards to customer service and long term support.
Score: 6 Votes (Like | Disagree)
JimmyJimmyYam Avatar
102 months ago
I hope FitBit buy them, with this & Pebble & Vector, they can build some decent competition to keep Apple on their toes (and I say this as a happy Series 2 owner!)
Score: 4 Votes (Like | Disagree)
arnoz Avatar
102 months ago
I've had 7 replacement units of my UP3 over a period of a year. And over time, I could clearly realise customer service was more and more ******.
However, it is to me the best activity tracker so far for my personal needs: it tracks sleep and time and heart at rest, while syncing this to the App on the phone. Thus allowing a very small band factor and no ugly display. I don't need a display on a tracker… I've already got my laptop screen, my smartwatch, my iPhone…
Score: 3 Votes (Like | Disagree)
bazinga871 Avatar
102 months ago
Jawbone had some of the best sleep tracking (Fitbit's sleep tracking is a joke in comparison). Sad to see its demise. Was kind of hoping Fitbit would buy them, that way they could stop bickering about patents.
Score: 2 Votes (Like | Disagree)
gim Avatar
102 months ago
I've said it before and I'll say it again, I'm not convinced that wearable computing is a thing. When the novelty is gone a gadget has to prove its value in utility and I don't think it's there. Most people don't carry an extra camera additional to their smartphone camera or an extra gps tracker, why would they want a smartwatch or a fitness tracker? The iPhone already tells the time and measures your activity good enough or even superior given the choice of apps in the AppStore. I'd pay zero dollar for a wearable device and put it in a dusty drawer for eternal storage.
The iPhone does not track anything passively unless you carry it in your pocket.
My gf got a Fitbit flex 2. Counting steps, tracking sleep and especially the silent alarm are enough reasons for a $100 device.
Score: 2 Votes (Like | Disagree)
jc1350 Avatar
102 months ago
The iPhone does not track anything passively unless you carry it in your pocket.
My gf got a Fitbit flex 2. Counting steps, tracking sleep and especially the silent alarm are enough reasons for a $100 device.
I have a MS Band 2 which is the is the best style alarm clock for me. It wakes me by vibration and as a result not my wife who doesn't have to get up as early. I have an Apple Watch, but that sits on the charger overnight.
Score: 2 Votes (Like | Disagree)

Popular Stories

iPhone SE 4 Thumb 1

iPhone SE 4 With Apple's Own 5G Modem 'Confirmed' to Launch in March

Tuesday November 19, 2024 12:12 pm PST by
Barclays analyst Tom O'Malley and his colleagues recently traveled to Asia to meet with various electronics manufacturers and suppliers. In a research note this week, outlining key takeaways from the trip, the analysts said they have "confirmed" that a fourth-generation iPhone SE with an Apple-designed 5G modem is slated to launch towards the end of the first quarter next year. In line with previo...
at t turbo indicator iphone 16 pro max v0 8hrh7w5f3w1e1

AT&T Turbo Indicator Showing Up in iPhone Status Bar for Subscribers

Wednesday November 20, 2024 3:42 am PST by
AT&T has begun displaying "Turbo" in the iPhone carrier label for customers subscribed to its premium network prioritization service, according to reports on Reddit. The new indicator seems to have started appearing after users updated to iOS 18.1.1, but that could be just coincidence. Image credit: Reddit user No_Highlight7476 The Turbo feature provides enhanced network performance through ...
General Black Friday Deals 24 Green Tinsel

Apple Black Friday Deals Available Now: AirPods, iPads, and More

Friday November 22, 2024 5:28 am PST by
We're officially just one week away from Black Friday, which will take place on Friday, November 29 in 2024. As always, this week is the best time of the year to shop for great deals, including popular Apple products like AirPods, iPad, Apple Watch, and more. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small...
anker new xmas 1

Anker Kicks Off Massive Black Friday Sale With Up to 50% Off Sitewide, Free Gifts With Purchase, Mystery Boxes, and More

Thursday November 21, 2024 7:53 am PST by
Anker today kicked off its big Black Friday sale, which is set to run through December 9. This sale includes notable discounts on portable chargers, USB-C hubs, cables, and more. Note: MacRumors is an affiliate partner with Anker. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. There are a few bonus offers during this event as ...
Apple 2024 Black Friday Shopping Event feature

Apple Announces 2024 Black Friday Event, Offering Up to $200 Gift Card

Thursday November 21, 2024 5:10 am PST by
Apple's annual four-day Black Friday through Cyber Monday shopping event is returning on Friday, November 29 through Monday, December 2 in many countries, including the U.S., Canada, Australia, France, Germany, Italy, Spain, the U.K., and others. During the event, customers can get an Apple gift card with the purchase of an eligible product. In the U.S., for instance, Apple is including gift ...
apple card feature2

Apple Card 3% Daily Cash Back Now Available From Two More Apple Partners

Tuesday November 19, 2024 10:36 am PST by
Apple has partnered with select merchants to offer Apple Card users three percent Daily Cash back on their purchases, and two new companies were added to the partner list today. When purchasing goods and services from Booking.com and ChargePoint, Apple Card users will now get more cash back. Booking.com is a site for reserving flights, cars, cruises, and hotels, while ChargePoint sells...
Generic iOS 18 Feature Real Mock

Apple Releases iOS 18.1.1 and iPadOS 18.1.1 With Security Fixes

Tuesday November 19, 2024 10:10 am PST by
Apple today released iOS 18.1.1 and iPadOS 18.1.1, minor updates to the iOS 18 and iPadOS 18 operating systems that debuted earlier in September. iOS 18.1.1 and iPadOS 18.1.1 come three weeks after the launch of iOS 18.1. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. Apple has also released iOS 17.7.2 for...
15 inch m3 macbook air

Amazon Takes Up to $300 Off M3 MacBook Air With New All-Time Low Prices

Wednesday November 20, 2024 7:05 am PST by
Amazon today has knocked the price off of multiple M3 MacBook Air models, with as much as $300 off select computers. Prices start at $849.00 for the 13-inch M3 MacBook Air (16GB RAM/256GB), and also include multiple 15-inch models as well. Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site ...