Samsung's Official Note7 Investigation Concludes Battery Was the Cause of Fires - MacRumors
Skip to Content

Samsung's Official Note7 Investigation Concludes Battery Was the Cause of Fires

by

Samsung's investigation into what caused some Galaxy Note7 smartphones to catch fire has concluded that the battery was the main reason, according to sources who spoke to Reuters on Monday.

Rumors had suggested Samsung pushed suppliers to meet tighter deadlines for an earlier launch in order to beat the iPhone 7, leading to critical oversights that led to some batteries catching fire. A person familiar with the matter told the news outlet today that Samsung was able to replicate the fires during its investigation and that the cause could not be explained by hardware design or software-related matters.

Samsung Galaxy Note 7
The source said that the official results of the investigation will be announced on January 23, one day before the company announces its Q4 earnings. Samsung is also expected to announce new measures it is taking to prevent similar problems in future devices, the person said. Samsung declined to comment.

Samsung issued a Galaxy Note7 recall in September, and permanently discontinued the smartphone in October after some replacement devices also caught fire. Samsung urged customers to return their Note7's at once, and in December began seeding a software update to prevent unreturned devices from charging. The phone remains banned on all U.S. flights as a precaution.

galaxy s8 concept

Concept for the Galaxy S8 (Image: Steel Drake/Behance)

Following the debacle – said to have cost the company $5.2 billion – Samsung must now regain consumer trust, starting with the launch of its flagship Galaxy S8 in the Spring. The phone is rumored to include a 4K Super AMOLED edge-to-edge display, a home button embedded in the display, and a digital AI assistant called "Bixby".

Top Rated Comments

testcard Avatar
128 months ago
The battery? Who would have thought?
Score: 25 Votes (Like | Disagree)
128 months ago
And all this time I assumed it was the S-Pen.
Score: 21 Votes (Like | Disagree)
128 months ago
Check the stats on note 7 related deaths to gun related deaths . Talk about making a huge issue out of nothing. Some people's hatred of apples competitirs is so selfish on these forums .
Just because it does not kill as many people as guns doesn't mean it's safe.
Score: 20 Votes (Like | Disagree)
69Mustang Avatar
128 months ago
...and a digital AI assistant called "Bixby"
You won't like it when it's angry.:mad:

+1 for those who get this reference:D
Score: 18 Votes (Like | Disagree)
keysofanxiety Avatar
128 months ago
There are many people who are still using their note 7
Yep. A prime example of stubborness, selfishness, and stupidity. No phone is worth risking your life over; but risking others' safety, or your children's, is completely wrong.
Score: 17 Votes (Like | Disagree)
128 months ago
The actual irony is that there have been more iPhone related battery incidents than Note 7 by some margin.

And there have been 0 deaths due to note 7........its killed 0.... so stats wise, its a non event
That's not ironic, it's just a misunderstanding of facts and statistics on your part.

You'll also find the vast majority of iPhone related battery incidents are caused by external factors, such as damage to the phone, dodgy repairs and dodgy 3rd party accessories. The rest are just background noise from Li-Ion defect rates.

The difference with the Note 7 is there was something fundamentally wrong with the phone itself.
Score: 11 Votes (Like | Disagree)

Popular Stories

iPhone Duo Trio

Here's What Apple's Apps Look Like on the iPhone Duo

Tuesday October 20, 2026 11:12 am PDT by
With just three days to go until the iPhone Duo is released, Apple is getting ready for the launch. Behind the scenes, the App Store now has screenshots of Apple's built-in apps running on the Duo. We've seen some apps in marketing materials, but images of the ones we haven't seen give us an idea of what it will be like using the iPhone Duo day to day. Many apps are shown in landscape...
Apple Creator Studio iWork suite

Apple Pulls Keynote, Pages and Numbers From App Store [Update: Back]

Thursday October 22, 2026 11:01 am PDT by
Apple has temporarily removed Keynote, Pages, and Numbers from the App Store, just after releasing an update that added iPhone Duo support and a new Intelligent Assistant. It is not clear if the apps were removed intentionally, or if it is a bug. Apple has not said when the apps will be reinstated, but if it was in error, they should return soon. Update: The Mac versions are back without...
M5 MacBook Pro

RIP, MacBook Ultra

Monday October 19, 2026 9:37 am PDT by
Apple today sent out invites for an experience in Los Angeles on Wednesday, October 28, and the "Pro and tell" tagline on the invitation likely means that the rumored MacBook models with touch-enabled OLED displays will stick with MacBook Pro branding instead of the once-rumored "MacBook Ultra" name. The long-rumored "iPhone Ultra" ended up being named iPhone Duo, so speculation that Apple...
Latest Stories
Happy 25th Anniversary, iPod
Happy 25th Anniversary, iPod
4 minutes ago
iPhone Duo Demand Reportedly Exceeds Apple's Expectations
iPhone Duo Demand Reportedly Exceeds Apple's Expectations
3 hours ago
iPhone Duo Launch Begins as First Orders Reach Customers
iPhone Duo Launch Begins as First Orders Reach Customers
9 hours ago
1Password for Agents Keeps Your Passwords Hidden From AI
1Password for Agents Keeps Your Passwords Hidden From AI
10 hours ago
iPhone Duo 24 Hours Later: Your Questions Answered
iPhone Duo 24 Hours Later: Your Questions Answered
10 hours ago
Apple's iWork Apps Get 'Intelligent Assistant' and iPhone Duo Support
Apple's iWork Apps Get 'Intelligent Assistant' and iPhone Duo Support
11 hours ago
Apple is Apparently Considering a Slightly Larger iPhone Duo
Apple is Apparently Considering a Slightly Larger iPhone Duo
11 hours ago
Giant iPhone Duo Displays Coming to Four Apple Stores
Giant iPhone Duo Displays Coming to Four Apple Stores
12 hours ago
Apple Pulls Keynote, Pages and Numbers From App Store [Update: Back]
Apple Pulls Keynote, Pages and Numbers From App Store [Update: Back]
13 hours ago
Apple Updates More Apps With iPhone Duo Support
Apple Updates More Apps With iPhone Duo Support
14 hours ago
Apple Will Label Apps 'Made for iPhone Duo' in App Store
Apple Will Label Apps 'Made for iPhone Duo' in App Store
16 hours ago
Amazon Takes $49 Off iPad With Prices Starting at $399.99
Amazon Takes $49 Off iPad With Prices Starting at $399.99
17 hours ago
F1 on Apple TV Now Available in Dolby Atmos
F1 on Apple TV Now Available in Dolby Atmos
17 hours ago
Apple Reveals More Than 50 Apps That Will Be Updated for iPhone Duo
Apple Reveals More Than 50 Apps That Will Be Updated for iPhone Duo
18 hours ago
Apple Blocks Certificates That Could Help Attackers Fake Websites
Apple Blocks Certificates That Could Help Attackers Fake Websites
19 hours ago
Giant iPhone Duo Installations Spotted at Apple Fifth Avenue
Giant iPhone Duo Installations Spotted at Apple Fifth Avenue
20 hours ago
iPhone Duo 2 Prototypes Include Under-Display Face ID
iPhone Duo 2 Prototypes Include Under-Display Face ID
20 hours ago
Tesla App Gains iPad and iPhone Duo Support
Tesla App Gains iPad and iPhone Duo Support
1 day ago
Apple Reportedly Boosts iPhone Duo Orders by 44%
Apple Reportedly Boosts iPhone Duo Orders by 44%
1 day ago
Fortnite Returning to Australian App Store After Court Ruling
Fortnite Returning to Australian App Store After Court Ruling
1 day ago
Apple Ordered to Open iPhone to Rival App Stores in Australia
Apple Ordered to Open iPhone to Rival App Stores in Australia
1 day ago
Apple Suppliers Face Hurdles Cutting Circuit Board Emissions
Apple Suppliers Face Hurdles Cutting Circuit Board Emissions
1 day ago
Things Updated for iPhone Duo With Adaptive Layout
Things Updated for iPhone Duo With Adaptive Layout
1 day ago
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
1 day ago
iPhone Duo Reviewers Really Miss Face ID
iPhone Duo Reviewers Really Miss Face ID
1 day ago
Does the iPhone Duo Run Hot? Here's What Reviews Found
Does the iPhone Duo Run Hot? Here's What Reviews Found
1 day ago
Apple Music's New Look is Now Live on Apple's Website
Apple Music's New Look is Now Live on Apple's Website
1 day ago
Anthropic Launches Claude Duet, a Proactive AI Agent
Anthropic Launches Claude Duet, a Proactive AI Agent
1 day ago
What 32,000 Folds Did to the iPhone Duo's Hinge
What 32,000 Folds Did to the iPhone Duo's Hinge
1 day ago
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
2 days ago