Apple has launched a repair program to fix MacBook Pro machines sold between February 2011 and February 2013 that have problems with distorted video, no video, or unexpected system restarts.
As of February 20 in the United States and Canada (February 27 in other countries), users with affected machines will be able to visit an Apple Store or Apple Authorized Service Provider to receive repairs for their MacBook Pros at no charge. Customers will be able to bring their MacBook Pro to an Apple Store or service provider or send it in via mail for repairs.
An affected MacBook Pro may display one or more of the following symptoms: -Distorted or scrambled video on the computer screen -No video on the computer screen (or external display) even though the computer is on -Computer restarts unexpectedly
Affected products include 15 and 17-inch MacBook Pro models manufactured in 2011 and 15-inch Retina MacBook Pro models manufactured between Mid 2012 and Early 2013. Users can see whether their computers are affected by using the "Check Your Coverage" tool on Apple's site.
Apple is contacting customers who already paid to have their machines repaired either through Apple or an Apple Authorized Service Provider to arrange a reimbursement. The company asks customers who paid for a repair for the issue and did not receive an email to contact Apple.
Apple will provide repairs until February 27, 2016, or three years from the MacBook's original date of sale, depending on which coverage period is longer.
Some early and late-2011 MacBook Pro owners with discrete graphics cards have been experiencing GPU failures and crashes for years now, causing screen glitches and image distortion, among other problems.
MacBook owners petitioned Apple to begin a repair program for the machines on change.org and even went as far as filing a class action lawsuit after an extended period of time without a repair program.
The lawsuit asked that Apple acknowledge that an issue exists and repair affected machines, which the company appears to be prepared to do with the launch of today’s repair program covering both repairs and reimbursements for repairs already made. It is unclear how the new program will affect the class-action lawsuit brought against Apple by 2011 MacBook Pro owners.
Monday November 10, 2025 1:08 pm PST by Juli Clover
Today marks the fifth anniversary of the Apple silicon chip that replaced Intel chips in Apple's Mac lineup. The first Apple silicon chip, the M1, was unveiled on November 10, 2020. The M1 debuted in the MacBook Air, Mac mini, and 13-inch MacBook Pro.
The M1 chip was impressive when it launched, featuring the "world's fastest CPU core" and industry-leading performance per watt, and it's only ...
Monday November 10, 2025 1:55 am PST by Tim Hardwick
Apple will conceal the front-facing camera under the screen of its 2027 iPhone, a Chinese leaker said today, corroborating reports that Apple's 20th anniversary iPhone will have no visible cutouts in the display.
Weibo-based account Digital Chat Station said Apple's development of under-screen camera technology was progressing as planned for adoption in 2027, one year after it will...
We're officially in the month of Black Friday, which will take place on Friday, November 28 in 2025. As always, this will be the best time of the year to shop for great deals, including popular Apple products like AirPods, iPad, Apple Watch, and more. In this article, the majority of the discounts will be found on Amazon.
Note: MacRumors is an affiliate partner with some of these vendors. When ...
Monday November 10, 2025 11:41 am PST by Juli Clover
The thin, light iPhone Air sold so poorly that Apple has decided to delay the launch of the next-generation iPhone Air that was scheduled to come out alongside the iPhone 18 Pro, reports The Information.
Apple initially planned to release a new iPhone Air in fall 2026, but now that's not going to happen.
Since the iPhone Air launched in September, there have been reports of poor sales...
Thursday November 6, 2025 11:12 am PST by Joe Rossignol
Apple today updated its trade-in values for select iPhone, iPad, Mac, and Apple Watch models. Trade-ins can be completed on Apple's website, or at an Apple Store.
The charts below provide an overview of Apple's current and previous trade-in values in the U.S., according to its website. Maximum values for most devices either decreased or saw no change, but the iPad Air received a slight bump.
...
Tuesday November 11, 2025 1:23 am PST by Tim Hardwick
Apple has teamed up with Japanese fashion house ISSEY MIYAKE to launch iPhone Pocket, a 3D-knitted limited edition accessory designed to carry an iPhone, AirPods, and other everyday items.
The accessory is like a stretchy pocket, not unlike an iPod Sock, but elongated to form a strap made of a ribbed, elastic textile that fully encloses an iPhone yet allows you to glimpse the display...
The future of Apple Fitness+ is "under review" amid a reorganization of the service, according to Bloomberg's Mark Gurman.
In the latest edition of his "Power On" newsletter, Gurman said that Apple Fitness+ remains one of the company's "weakest digital offerings." The service apparently suffers from high churn and little revenue.
Nevertheless, Fitness+ has a small, loyal fanbase that...
Apple is expected to announce a new HomePod mini imminently, headlining with new chips. Here are all of the new features we're expecting.
The second-generation HomePod mini is highly likely to contain a more up-to-date chip for more advanced computational audio and improved responsiveness. The current HomePod mini is equipped with the Apple Watch Series 5's S5 chip from 2019. Apple is likely ...
Cellular carriers have always offered big savings on the newest iPhone models during the holidays, and Black Friday 2025 sales have kicked off at AT&T, Verizon, T-Mobile, and more. Right now we're tracking notable offers on the iPhone 17, iPhone 17 Pro, iPhone 17 Pro Max, and iPhone Air. For even more savings, keep an eye on older models during the holiday shopping season.
Note: MacRumors is...
Thursday November 6, 2025 2:45 pm PST by Juli Clover
Apple is promoting the new Liquid Glass design in iOS 26, showing off the ways that third-party developers are embracing the aesthetic in their apps. On its developer website, Apple is featuring a visual gallery that demonstrates how "teams of all sizes" are creating Liquid Glass experiences.
The gallery features examples of Liquid Glass in apps for iPhone, iPad, Apple Watch, and Mac. Apple...
Once again Apple demonstrates why they are the leader of the pack when it comes to tacking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.
Umm, not a leader. A leader would have acknowledged the problem when the problem started to occur. They've waited too long and I assume many people have already ditched their failed systems and purchased new ones.
And, if all they're doing is replacing the logic board, that won't fix the problem. My fixed logic board died after three weeks or so.
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers.
Are you delusional? They denied it for years and only just now did it after being hit with multiple class action lawsuits. That's not first class service, it's a move to avoid getting a huge settlement thrown at them in court.
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple. This is what the Sony's of the world just don't get selling high-end devices but providing lousy support and aftercare.
Not at all. We've had 4-5 MBPs come down with this issue, it's cost us ~£600 every time. Think we'll see any of that back? Not a chance. They've denied it's been their problem for years. Where was the world class service then?
Once again Apple demonstrates why they are the leader of the pack when it comes to taking care of their customers. This is why we love Apple.
This is a joke. Apple has been raping customers charging them to repair their own defective junk for almost four years now! These have been failing since 2012. I had to upgrade from a standard rework station to a $8000 semi automatic optical alignment BGA rework machine just to keep up with the amount of these that were coming in everyday with the same problem.
Only now in 2015 does Apple acknowledge it and they are considered a "leader"? After people gave up on their machine? After people paid for repeated repairs that resulted in the same failure, gave up, and moved onto other machines? After they wrote off their $2000 investment as junk?
The real question here is how many people are going to get turned away because of bumps in the case, liquid damage stickers turned red because of humidity, or "yeah, this isn't a video issue because we can't boot into the ASD disk we use to confirm it's a video issue" BS like in 2008!
I LOVED how they said "we can't run diagnostics therefore we can't tell it's a video issue" when the GPU FAILING KEPT THEM FROM BEING ABLE TO RUN DIAGOSTICS!!!
I am curious to see how this plays out. I hope it works out well for users, but I have little hope.
No I do not. But with large threads (both in size and number) on both Macrumors and Apple Discussions, a petition that gathered several thousand signatures, the attempted class action lawsuit, and now Apple's acknowledgement more than makes up for that in my opinion.
