AppleCare for Enterprise With On-Site Support From IBM Now Live

Earlier this year, Apple and IBM announced a major enterprise mobility partnership that would see IBM selling iOS devices to its corporate customers, creating industry-specific native apps, providing iOS-optimized cloud services, and providing support for a new AppleCare service.

IBM and Apple are now moving forward with their partnership, and Apple has recently launched a new AppleCare for Enterprise website, suggesting that its promised enterprise-grade AppleCare plan is now available for IBM's enterprise customers.

applecareforenterprise
As detailed on the website, all AppleCare for Enterprise accounts are handled by an AppleCare Account Manager, providing a personal liaison with AppleCare. Apple promises a one-hour response time for all urgent issues, with IT department-level support available 24/7 via phone or email. All AppleCare for Enterprise customers can also replace 10 percent of damaged iOS devices, giving businesses an easy way to replace iPads or iPhones that have been accidentally damaged by employees.

As promised during the announcement of its IBM partnership, Apple is offering an onsite hardware repair service for AppleCare for Enterprise customers. While Apple is handling all email and phone requests, IBM Global Technology Services will provide onsite repairs.

You have the option to get onsite service coverage for two or three years from the date of your hardware purchase. If you have a hardware issue during that time, AppleCare for Enterprise will help get you back up and running quickly. IBM's Global Technology Services, a worldwide Apple Authorized Service Provider, will provide onsite service within the next business day.

The new AppleCare for Enterprise site comes just ahead of IBM's first dedicated enterprise-focused iOS apps. During Apple's recent earnings call, Tim Cook said that next month, IBM will introduce apps across six sectors: banking, government, insurance, retail, travel, and transportation and telecommunications.

Pricing on the Enterprise plans is unknown, but enterprise customers interested in finding out more about Apple's AppleCare for Enterprise plans are encouraged to contact their Apple or IBM Account Executives.

(Thanks, Craig!)

Popular Stories

New Things Your iPhone Can Do in iOS 18

20 New Things Your iPhone Can Do in iOS 18.2

Monday December 16, 2024 8:55 am PST by
Apple released iOS 18.2 in the second week of December, bringing the second round of Apple Intelligence features to iPhone 15 Pro and iPhone 16 models. This update brings several major advancements to Apple's AI integration, including completely new image generation tools and a range of Visual Intelligence-based enhancements. Apple has added a handful of new non-AI related feature controls as...
apple tv 4k yellow bg feature

New Apple TV Rumored to Launch Next Year With These Features

Tuesday December 17, 2024 9:02 am PST by
The current Apple TV 4K was released more than two years ago, so the streaming device is becoming due for a hardware upgrade soon. Fortunately, it was recently rumored that a new Apple TV will launch at some point next year. Below, we recap rumors about the next-generation Apple TV. Bloomberg's Mark Gurman last week reported that Apple has been working on its own combined Wi-Fi and...
iphone 16 apple intelligence

Apple Drops Plans for iPhone Hardware Subscription Service

Wednesday December 18, 2024 11:39 am PST by
Apple is no longer planning to launch a hardware subscription service that would let customers "subscribe" to get a new iPhone each year, reports Bloomberg's Mark Gurman. Gurman first shared rumors about Apple's work on a hardware subscription service back in 2022, and at the time, he said that Apple wanted to develop a simple system that would allow customers to pay a monthly fee to gain...
iPhone 17 Pro Dual Tone Feature 1

iPhone 17 Pro Rumored to Stick With 'Triangular' Camera Design

Wednesday December 18, 2024 2:36 am PST by
Contrary to recent reports, the iPhone 17 Pro will not feature a horizontal camera layout, according to the leaker known as "Instant Digital." In a new post on Weibo, the leaker said that a source has confirmed that while the appearance of the back of the iPhone 17 Pro has indeed changed, the layout of the three cameras is "still triangular," rather than the "horizontal bar spread on the...
elevation lab airtag battery

Your AirTag's Battery Will Last for Up to 10 Years With Elevation Lab's New TimeCapsule Enclosure

Wednesday December 18, 2024 10:05 am PST by
Elevation Lab today announced the launch of TimeCapsule, an innovative and simple solution for increasing the battery life of Apple's AirTag. Priced at $20, TimeCapsule is an AirTag enclosure that houses two AA batteries that offer 14x more battery capacity than the CR2032 battery that the AirTag runs on. It works by attaching the AirTag's upper housing to the built-in custom contact in the...
Apple TV 4K hero 221018 feature

Here is Everything New for the Apple TV in the tvOS 18.3 Update So Far

Tuesday December 17, 2024 6:25 am PST by
Apple on Monday seeded the first tvOS 18.3 beta to developers for testing. The update will likely be released in January. So far, there are only minor changes for the Apple TV, with one new feature and a few code changes discovered. Below, we outline what is new in tvOS 18.3 so far. Robot Vacuum Support in Home App First, tvOS 18.3 will add robot vacuum support to the Home app on the...
blackmagic vision pro

Blackmagic Debuts $30K 3D Camera for Capturing Video for Vision Pro

Monday December 16, 2024 4:17 pm PST by
Blackmagic today announced that its URSA Cine Immersive camera is now available for pre-order, with deliveries set to start late in the first quarter of 2025. Blackmagic says that this is the world's first commercial camera system designed to capture 3D content for the Vision Pro. The URSA Cine Immersive camera was first introduced in June, but it has not been available for purchase until...
iPhone 17 Slim Feature

'iPhone 17 Air' With 'Major' Design Changes and 19-Inch MacBook Detailed in New Report

Sunday December 15, 2024 9:47 am PST by
Apple is planning a series of "major design" and "format changes" for iPhones over the next few years, according to The Wall Street Journal's Aaron Tilley and Yang Jie. The paywalled report published today corroborated the widely-rumored "iPhone 17 Air" with an "ultrathin" design that is thinner than current iPhone models. The report did not mention a specific measurement, but previous...

Top Rated Comments

Traverse Avatar
132 months ago
I'm glad to see Apple pushing their way into the enterprise.

General consumer preference is a dangerous place to be. Consumer trends can shift rapidly, but once you get a business ingrained in your ecosystem it is difficult and costly for them to switch.
Score: 14 Votes (Like | Disagree)
Renzatic Avatar
132 months ago
Apple has about 93,000 employees, about $130 billion in the bank & had about $180 billion in revenue for their fiscal year 2014

This isn't a contest to see who's making more money. He's simply stating that IBM is still doing quite well for itself.
Score: 13 Votes (Like | Disagree)
CheesePuff Avatar
132 months ago
Is IBM still alive ? :eek:

Serious? 430,000+ employees, $126+ billion in assets, $99+ billion in revenue last year...
Score: 12 Votes (Like | Disagree)
Macboy Pro Avatar
132 months ago
Now I wish the consumer could get Applecare from someone beside what you get at the "genius" bar. I absolutely can not stand going in the Apple Store to get some arrogant kid who knows less about computers than I do and gives me his bull about Apple policy, etc. Professional Applecare is a welcome change. Now if they would offer 4 or 5 year warranty options, they could convince me that they are company that does more than sell soon to be obsolete products.

----------

How sad for IBM, now they are just Apple's repair guy.

Thank god I sold their stocks year ago.

IBM is HUGE in the corporate enterprise world. Apple is not and will never be when they could only offer "genius" bar warranty work. Applecare is laughable to any major corporation potentially until now.
Score: 8 Votes (Like | Disagree)
farewelwilliams Avatar
132 months ago
does it cover gold watches?
Score: 8 Votes (Like | Disagree)
Woyzeck Avatar
132 months ago
How sad for IBM, now they are just Apple's repair guy.

Thank god I sold their stocks year ago.

IBM's business support has always run circles around Apple's so called "world class customer care". It's two different worlds.

I had a display scratch in one of my Thinkpads on a business trip somewhere abroad. Called the service hotline and they sent me a guy with a new display into my hotel room the next day. He swapped the components on site.

On another occasion (before the internet era) i needed an Ethernet driver. IBM sent a guy with the CDs to my office within hours.

This service level cost me about 200 dollars for three years. How much does the "world class" Apple Care cost for a Macbook Pro and what do you get for it ?
Score: 7 Votes (Like | Disagree)