Apple's iMessage Delivery Problems Worsened by Server Glitch
iPhone owners switching from their iPhone to another device often encounter an issue with lost messages that are incorrectly delivered to their inactive iPhone, instead of their new phone. This issue is a long-standing problem that was recently made worse by a server glitch, claims Apple in a statement provided to Re/code.
Apple's iMessage service allows iPhone owners to exchange messages using Apple's iMessage servers, instead of the carrier's text messaging network. The system relies on the accurate identification of the originating and recipient devices as iPhones. When this identification fails, the message delivery system falls apart.
The lost messages problem arises when an iPhone owner switches to another smartphone, such as an Android device, and keeps their existing number. In select cases, Apple's iMessage service continues to recognize the phone number as being attached to an iPhone, instead of the new Android device. This recognition mistake causes a problem with messaging as Apple's iMessaging servers will route the message as an iMessage instead of converting it to a standard text message.
Apple advises iPhone owners to turn off iMessage on their phone and uncheck the number in other iMessage-compatible devices attached their iCloud account before switching devices. This method doesn't always remove the phone number from Apple's iMessage server, forcing former iPhone owners to contact Apple to remove them from the iMessage system manually. A recent server glitch has disabled this manual removal, leaving Apple support representatives temporarily unable to fix this problem for some customers.
“We recently fixed a server-side iMessage bug which was causing an issue for some users, and we have an additional bug fix in a future software update,” Apple told Re/code in a statement. “For users still experiencing an issue, please contact AppleCare.”
Apple has not provided a time-frame for the release of this software update. Until a fix is in place, customers will have to contact AppleCare for further guidance on how to handle this troublesome issue.
Popular Stories
While the so-called "iPhone 17 Air" is not expected to launch until September, there are already plenty of rumors about the "ultra-thin" device.
Overall, the "iPhone 17 Air" is shaping up to be a mixed bag. Due to its thinness, the device is expected to have some limited specifications compared to the iPhone 17 Pro models, including only a single rear camera, only a single speaker, no SIM...
Apple today adjusted estimated trade-in values for select iPhone, iPad, Mac, and Apple Watch models in the U.S., according to its website.
Some values increased, while others decreased. The changes were not too significant, with most values rising or dropping by $5 to $50.
We have outlined some examples below:
Device
New Value
Old Value
iPhone 15 Pro Max
Up to $630
U ...
Apple provided the third beta of iOS 18.3 to developers today, and while the betas have so far been light on new features, the third beta makes some major changes to Notification Summaries and also tweaks a few other features.
Notification Summary Changes
Apple made multiple changes to Notification Summaries in response to complaints about inaccurate summaries of news headlines.
For...
Apple today released new firmware designed for the 25W MagSafe Charger that is compatible with the iPhone 12 and later and the latest AirPods and Apple Watch models. The updated firmware is version 2A143, up from the 2A138 firmware that the accessory shipped with. In the Settings app, you'll see a different version number than the internal firmware number.
The 2024 MagSafe charger was...
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices.
iPhone 17 Pro concept based on rumors
Below, we recap key changes rumored for the iPhone 17 Pro models as of January 2025:
More aluminum: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models ...
There is a good chance that Apple's first product announcement of 2025 will be updated 13-inch and 15-inch MacBook Air models with the M4 chip.
Last month, Apple released macOS Sequoia 15.2, and in doing so it accidentally confirmed new MacBook Air models are coming this year (unsurprisingly).
Bloomberg's Mark Gurman said the new MacBook Air models will be announced "earlier" than some...
Apple is in talks with Barclays and Synchrony about becoming its new financial partner for the Apple Card, according to Reuters sources.
The report today added that Apple has also been holding discussions with Chase Bank owner JPMorgan since last year, so there are at least three potential companies in the running to take over the Apple Card from current partner Goldman Sachs.
Goldman...
iOS 18.3 is currently in beta for developers and public beta testers. So far, the upcoming iPhone software update is very minor in scope.
Below, we outline what is new in iOS 18.3 so far.
The only potential new feature coming to iPhones with iOS 18.3 so far is robot vacuum support in the Home app, but this functionality is not yet live. Apple is laying the groundwork for the feature,...
In September, Apple said that it would be launching Powerbeats Pro 2 in 2025, and now further evidence of the wireless earbuds has surfaced.
Powerbeats Pro 2 images found in iOS 18 code
Apple submitted Powerbeats Pro 2 regulatory documents to the U.S. Federal Communications Commission (FCC) in mid-December. The documents were made available to the public this week, and they were spotted by 91M...
