Apple Being Sued Over Phone-Switching iMessage Issue
Apple is facing a lawsuit over a long-standing issue that prevents iPhones from sending text messages to the Android phones of former iPhone users, reports Bloomberg (via BusinessInsider). Filed by a former iPhone customer, the lawsuit alleges that the user ceased getting messages from iPhone owners after she switched to a non-Apple device.
This is a problem that has afflicted many former iPhone users that switch from an iPhone to another device. After an iPhone is disabled, the users face an issue where iMessages sent from other iPhone owners are routed to a deactivated iPhone rather than being forwarded as a text message to an active phone, causing text messages to disappear.
Earlier this week, former Lifehacker editor-in-chief Adam Pash claimed that Apple is aware of the iMessage issue and unable to provide a fix. An Apple customer support representative told Pash that the iMessage bug is "a problem a lot of people are facing" and that the company's engineering team "is working on it but is apparently clueless as how to fix it."
These errors with iMessage have been a known issue since 2011, which is when the messaging service was first introduced with iOS 5. Apple advises iPhone owners to disable iMessages before deactivating their phones in order to remove the device from their system, but some users have experienced problems even after disabling iMessage.
Some users have had success calling in to Apple to have their numbers removed from the iMessage system and in 2012, TechCrunch detailed a fix involving unregistering products on a user's Support Profile, which has also worked for some people experiencing iMessage issues after switching to a non-Apple device.
Filed in San Jose California, the lawsuit is currently seeking class action status.
Popular Stories
iOS 19 will not be available on the iPhone XR, iPhone XS, or the iPhone XS Max, according a private account on social media site X that has accurately provided information on device compatibility in the past.
The iPhone XR, iPhone XS, and iPhone XS Max all have an A12 Bionic chip, so it looks like iOS 19 will discontinue support for that chip. All other iPhones that run iOS 18 are expected...
Apple today released watchOS 11.4, the fourth major update to the operating system that runs on the Apple Watch. watchOS 11.4 is compatible with the Apple Watch Series 6 and later, all Apple Watch Ultra models, and the Apple Watch SE 2.
watchOS 11.4 can be downloaded on a connected iPhone by opening up the Apple Watch app and going to General > Software Update. To install the new software,...
Apple today released new firmware updates for all AirPods 4 and AirPods Pro 2 models. The new firmware is version 7E93, up from the 7B21 firmware that was installed on the AirPods Pro 2 and the 7B20 firmware available on the AirPods 4 and AirPods 4 with ANC.
It is not immediately clear what new features or changes are included in the new firmware, but we'll update this article should we find ...
Apple today released iOS 18.4 and iPadOS 18.4, the fourth major updates to the iOS 18 and iPadOS 18 operating system updates that came out last year. iOS 18.4 and iPadOS 18.4 come two months after Apple released iOS 18.3 and iPadOS 18.3.
Subscribe to the MacRumors YouTube channel for more videos.
The new software can be downloaded on eligible iPhones and iPads over-the-air by going to...
Visa wants to pay Apple approximately $100 million to be the new payment network for the Apple Card, reports The Wall Street Journal. As of right now, the Apple Card is on the Mastercard payment network, but that is set to change because Apple is ending its partnership with Goldman Sachs.
Both American Express and Visa are vying to replace Mastercard as Apple's card services provider, while...
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices.
Below, we recap key changes rumored for the iPhone 17 Pro models as of March 2025:
Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone ...
Apple today seeded the first betas of upcoming iOS 18.5 and iPadOS 18.5 updates to developers for testing purposes, with the software coming just two days after Apple released iOS 18.4 and iPadOS 18.4.
iOS 18.5 and iPadOS 18.5 can be downloaded from the Settings app on a compatible device by going to General > Software Update.
We don't yet know what Apple is introducing in the iOS 18.5...