Apple Retail's Effort to Boost Share of U.S. iPhone Sales Starts Paying Dividends

Over the course of the last several months, Apple has improved its in-store iPhone sales, according to a new survey from Consumer Intelligence Research Partners (via AllThingsD). Approximately 25 percent of iPhones are purchased within an Apple Store, up from an estimate of 20 percent earlier this year.

The majority of iPhones in the United States are still sold through carriers, however, with AT&T responsible for 21 percent of sales and Verizon responsible for 18 percent. Best Buy's iPhone sales accounted for 13 percent of total sales, and Sprint, Amazon, and other mass retailers like Target, Walmart, and Costco accounted for 5 percent each.

iphone5s5c

Carriers also sell the most overall cell phones, but Apple, though it only sells the iPhone, accounts for a total of 11 percent of all retail phone sales.

Back in July, Apple CEO Tim Cook told employees that he would like to improve Apple Store iPhone sales with new promotional tactics. According to Cook, the iPhone is Apple's central "gateway product" to other devices like iPads, which makes it vital that users purchase their iPhones where they can be exposed to other Apple products.

To encourage sales within Apple retail locations, Apple has launched new features for its Apple Store app, including an iPad version, and debuted an in-store trade-in program in August with the goal of improving the company's U.S. sales numbers.

Though Apple has seen slight improvements in in-store iPhone sales, further increasing iPhone sales within Apple Stores remains an uphill battle as Apple has roughly 250 retail stores in the United States that compete with more than 10,000 third-party retail outlets that offer the iPhone.

Popular Stories

iOS 26

When Will Apple Release iOS 26.2?

Monday December 1, 2025 4:37 pm PST by
We're getting closer to the launch of the final major iOS update of the year, with Apple set to release iOS 26.2 in December. We've had three betas so far and are expecting a fourth beta or a release candidate this week, so a launch could follow as soon as next week. Past Launch Dates Apple's past iOS x.2 updates from the last few years have all happened right around the middle of the...
maxresdefault

iPhone Fold: Launch, Pricing, and What to Expect From Apple's Foldable

Monday December 1, 2025 3:00 am PST by
Apple is expected to launch a new foldable iPhone next year, based on multiple rumors and credible sources. The long-awaited device has been rumored for years now, but signs increasingly suggest that 2026 could indeed be the year that Apple releases its first foldable device. Subscribe to the MacRumors YouTube channel for more videos. Below, we've collated an updated set of key details that ...
Sad Siri Feature

Apple AI Chief John Giannandrea Retiring After Siri Delays

Monday December 1, 2025 2:16 pm PST by
Apple AI chief John Giannandrea is stepping down from his position and retiring in spring 2026, Apple announced today. Giannandrea will serve as an advisor between now and 2026, with former Microsoft AI researcher Amar Subramanya set to take over as vice president of AI. Subramanya will report to Apple engineering chief Craig Federighi, and will lead Apple Foundation Models, ML research, and ...
Netflix Smaller 4

Netflix Kills Casting From Its Mobile App to Most Modern TVs

Monday December 1, 2025 4:36 am PST by
Netflix has quietly removed the ability to cast content from its mobile apps to most modern TVs and streaming devices, including newer Chromecast models and the Google TV Streamer. The change was first spotted by users on Reddit and confirmed in an updated Netflix support page (via Android Authority), which now states that the streaming service no longer supports casting from mobile devices...
Cyber Week Deals 2025

Best Cyber Week Apple Deals Include Big Discounts on AirPods, Apple Watch, and More

Sunday November 30, 2025 7:33 am PST by
Cyber Week is here, and you can find popular Apple products like AirPods, iPad, Apple Watch, and more at all-time low prices. In this article, the majority of the discounts will be found on Amazon. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. Specifically,...
ios 18 to ios 26 upgrade

Apple Pushes iPhone Users Still on iOS 18 to Upgrade to iOS 26

Tuesday December 2, 2025 11:09 am PST by
Apple is encouraging iPhone users who are still running iOS 18 to upgrade to iOS 26 by making the iOS 26 software upgrade option more prominent. Since iOS 26 launched in September, it has been displayed as an optional upgrade at the bottom of the Software Update interface in the Settings app. iOS 18 has been the default operating system option, and users running iOS 18 have seen iOS 18...
Touchscreen MacBook Feature

Here Are the Four MacBooks Apple Is Expected to Launch Next Year

Monday December 1, 2025 5:00 am PST by
2026 could be a bumper year for Apple's Mac lineup, with the company expected to announce as many as four separate MacBook launches. Rumors suggest Apple will court both ends of the consumer spectrum, with more affordable options for students and feature-rich premium lines for users that seek the highest specifications from a laptop. Below is a breakdown of what we're expecting over the next ...
studio display purple february

M5 iPad Pro Could Hint at New Studio Display Feature

Sunday November 30, 2025 10:30 am PST by
The updated specs of the M5 iPad Pro may point toward a major new feature for Apple's next-generation Studio Display expected in early 2026. Apple's latest iPad Pro debuted last month and contains one display-related change that stands out: it can now drive external monitors at up to 120Hz with Adaptive Sync. The feature should deliver lower latency, smoother motion, and fewer visual...
iPhone Pocket Short

iPhone Pocket is Now Completely Sold Out Worldwide

Tuesday November 25, 2025 7:16 am PST by
Apple recently teamed up with Japanese fashion brand ISSEY MIYAKE to create the iPhone Pocket, a limited-edition knitted accessory designed to carry an iPhone. However, it is now completely sold out in all countries where it was released. iPhone Pocket became available to order on Apple's online store starting Friday, November 14, in the United States, France, China, Italy, Japan, Singapore, ...
iphone 17 cyber

iPhone 17 Demand Is Breaking Apple's Sales Records

Tuesday December 2, 2025 9:44 am PST by
Apple's iPhone 17 lineup is selling well enough that Apple is on track to ship more than 247.4 million total iPhones in 2025, according to a new report from IDC. Total 2025 shipments are forecast to grow 6.1 percent year over year due to iPhone 17 demand and increased sales in China, a major market for Apple. Overall worldwide smartphone shipments across Android and iOS are forecast to...

Top Rated Comments

mbh Avatar
157 months ago
Not really sure why it matters if an iPhone is sold directly by Apple Retail or through a carrier like Sprint. In both cases, that's an Apple iPhone sold.

I think Apple wants to control the experience. If you go to the carrier you may not get straight information about the Apple product, depending on whoever you deal with there. They may have ulterior motives to push one product over another. If Apple can get the customer into the Apple store that issue goes away.
Score: 3 Votes (Like | Disagree)
9000 Avatar
157 months ago
And Apple could learn another successful marketing tactic from Samsung. Hire some thin anorexic nubile Asian female models to advertise iPhones and iPads, dammit! It borders on sleazy, but sex sells. I'm no Samsung fan, but I will give credit when Samsung is doing something effective. Sleazy or not. :D

C'mon Apple, step up your marketing game!


Image (http://assets.hardwaresphere.com/uploads/2009/07/samsung-haptic-pop-phones-som-dambi.jpg)

Image (http://www.samsung.com/my/consumer-images/news/2013/samsung-appreciates-women-with-la-39fleur-collection/l3-0.jpg)

Image (http://urbanchristiannews.com/ucn/MODELS-hold-samsung-smartphones.jpg)

Image (http://cdn.theatlanticwire.com/img/upload/2013/03/15/7133631691_55bdd26e60_z.jpg)

Image (http://static1.i4u.com/sites/default/files/imagecache/main_image_fullwidth/images/2012/05/samsung-smart-tv-girl.png)
Those are anorexic? Should I start worrying about most of the females I know? :eek:

----------

The title is kinda weird. I thought it meant they boosted the stock dividends as a result.
Score: 2 Votes (Like | Disagree)
Rogifan Avatar
157 months ago
Why don't you focus on making a better product instead of marketing? People got iPhones and iPads because the other alternatives were terrible in comparison. Sure, promotions help, but Steve Jobs understood the importance of product design and innovation.

Make something meaningful. That's why everyone used to love Apple so much.

So iPhones and iPads were meaningful when Steve announced them but now they're not anymore? Touch ID isn't meaningful? The 600+ page patent filing talking about all sorts of ways Apple wants to further integrate touch id into Apple products isn't meaningful? The recent acquisition of PrimeSense isn't meaningful? What would be meaningful to you?
Score: 2 Votes (Like | Disagree)
Rocketman Avatar
157 months ago
Though Apple has seen slight improvements in in-store iPhone sales, further increasing iPhone sales within Apple Stores remains an uphill battle as Apple has roughly 250 retail stores in the United States that compete with more than 10,000 third-party retail outlets that offer the iPhone.
So Apple's 11% share of all phone sales within Apple stores is an extraordinary accomplishment! Right?

Rocketman
Score: 2 Votes (Like | Disagree)
obiegrad Avatar
157 months ago
The problem here I think is largely that other stores are discounting iPhones. When Best Buy or Target or Walmart knock $50 off the price who is going to buy it at the Apple Store?

As far as the account issues though, I actually think it's easier to get the phone from Apple, they have less incentive to stack the bill then the carriers do.
Score: 2 Votes (Like | Disagree)
fh-ace Avatar
157 months ago
Work via Apple Store also.

Every time my wife and I have upgraded, we've done it at the Apple store. No problems with the unlimited data grandfather clause and never been a headache.:)

I'm going to go out on a limb and say that most people who are still grandfathered with unlimited data will always upgrade via their carrier store. While other options may be available - it's the only "guaranteed" way to not have a headache.

No idea what percentage of people this is - but that's my .02
Score: 2 Votes (Like | Disagree)