Passbook Proving Popular for Developers and Retailers

Passbook was one of the major features to debut in iOS 6, allowing companies to deliver items like tickets, loyalty cards, coupons, and gift cards to a centralized digital wallet for the iPhone and iPod touch. While the feature is a welcome addition that incorporates handy time and location awareness to help users gain access to their Passbook passes when needed, it falls short of a true digital wallet such as could be accomplished with hardware advances like near field communications (NFC).

Despite the limits on Passbook's utility so far, Wired reports that it is proving very popular with developers and retailers, many of whom are seeing significantly increased activity from their users due to the feature.

“We were amazed at the high uptake,” Phil Easter, American Airlines’ director of mobile apps said. “Apple has allowed an app developer like us is to put features right in front of the user where before, that space was off limits.”

The report notes that American Airlines is now seeing 1.5 million active users of Passbook, with 20,000 passes being delivered to flyers every day.

passbook folder starbucks
Cosmetics chain Sephora is also seeing strong Passbook adoption among its customers, with 375,000 users having added their rewards cards to the digital wallet app and others taking advantage of digital gift cards through Passbook.

“From a gift card standpoint it’s very seamless,” Julie Bornstein, senior vice president of Sephora Digital, told Wired. “You can send a gift card to a friend, they accept it, hit a link to add to their Passbook, and then they have their gift card right there.” Customers also can scan a code on their conventional gift cards so they can add them to Passbook.

Some users are still experiencing difficulty getting familiar with Passbook, as in many cases they have to download a separate app to access their account with a given company and then push their rewards card, passes, or coupons over to Passbook, a process that isn't always intuitive.

Apple has long been rumored to be interested in integrating NFC technology into the iPhone, with patents and mainstream news sources providing strong evidence for the company's interest in it. But Apple has been taking a "go-slow approach" for the time being, opting to push Passbook as a middle ground while it watches to see how mobile payments evolve over time.

Popular Stories

iOS 19 Mock WWDC25 Feature

iOS 19 Expected to Run on These iPhones

Monday March 31, 2025 5:28 pm PDT by
iOS 19 will not be available on the iPhone XR, iPhone XS, or the iPhone XS Max, according a private account on social media site X that has accurately provided information on device compatibility in the past. The iPhone XR, iPhone XS, and iPhone XS Max all have an A12 Bionic chip, so it looks like iOS 19 will discontinue support for that chip. All other iPhones that run iOS 18 are expected...
maxresdefault

Apple Releases iOS 18.4 With Priority Notifications, Ambient Music, New Emoji and More

Monday March 31, 2025 10:03 am PDT by
Apple today released iOS 18.4 and iPadOS 18.4, the fourth major updates to the iOS 18 and iPadOS 18 operating system updates that came out last year. iOS 18.4 and iPadOS 18.4 come two months after Apple released iOS 18.3 and iPadOS 18.3. Subscribe to the MacRumors YouTube channel for more videos. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to...
watchOS 11 Thumb 2 1

Apple Releases watchOS 11.4 With Sleep Alarm Update

Tuesday April 1, 2025 10:34 am PDT by
Apple today released watchOS 11.4, the fourth major update to the operating system that runs on the Apple Watch. watchOS 11.4 is compatible with the Apple Watch Series 6 and later, all Apple Watch Ultra models, and the Apple Watch SE 2. watchOS 11.4 can be downloaded on a connected iPhone by opening up the Apple Watch app and going to General > Software Update. To install the new software,...
AirPods Pro Firmware Feature

Apple Releases New Firmware for AirPods Pro 2 and AirPods 4

Monday March 31, 2025 11:27 am PDT by
Apple today released new firmware updates for all AirPods 4 and AirPods Pro 2 models. The new firmware is version 7E93, up from the 7B21 firmware that was installed on the AirPods Pro 2 and the 7B20 firmware available on the AirPods 4 and AirPods 4 with ANC. It is not immediately clear what new features or changes are included in the new firmware, but we'll update this article should we find ...
iPhone 17 Pro 34ths Perspective

iPhone 17 Pro Launching Later This Year With These 10 New Features

Sunday March 23, 2025 10:00 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Below, we recap key changes rumored for the iPhone 17 Pro models as of March 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone ...
macOS Sequoia Feature

Apple Releases macOS Sequoia 15.4 With Mail Categorization and More

Monday March 31, 2025 10:04 am PDT by
Apple today released macOS Sequoia 15.4, the fourth major update to the macOS Sequoia operating system that launched in September. macOS Sequoia 15.4 comes two months after the launch of macOS Sequoia 15.3. Mac users can download the ‌‌macOS Sequoia‌‌ update through the Software Update section of System Settings. It is available for free on all Macs able to run macOS 15. With...

Top Rated Comments

TheNewDude Avatar
160 months ago
I honestly still don't know how passbook really works...
It's very confusing.
Score: 19 Votes (Like | Disagree)
thedeejay Avatar
160 months ago
I find this app useless. Forget passbook. More like Pass Fail
Score: 15 Votes (Like | Disagree)
Jsameds Avatar
160 months ago
If I'm honest I've never even opened the app, I'm sure it's great in areas where it's more widely supported though.
Score: 12 Votes (Like | Disagree)
prowlmedia Avatar
160 months ago
UK has 5 Apps... whooo.

Starbucks
iHotel
United Airlines
American Airline
Lufthansa

Odeon cinema did a one hit thing from their site for a free ticket... the only time I used it.


*edit* - http://www.odeon.co.uk/film30/ (http://www.odeon.co.uk/film30/) Oddly and pointlessly still there - ran out in October.
Score: 10 Votes (Like | Disagree)
macbwizard Avatar
160 months ago
Still waiting for Delta Airlines to finally update their app to include passbook functionality. It's funny because they were one of the major demos at the announcement.
Score: 9 Votes (Like | Disagree)
Biscuit411 Avatar
160 months ago
I wanted to like/use it, but there weren't enough retailers for me to be interested. The Starbucks card was nice, but anything else I tried to use (like Target) had me download a separate app first. I'm sure Passbook will be more useful in the future, but I'm tired of Apple putting out half-baked ideas.
Score: 7 Votes (Like | Disagree)