J.C. Penney Hires Key Apple Executive from Retail Store Design Team

Since taking the helm of department store chain J.C. Penney last November, former Apple retail chief Ron Johnson has rebuilt much of his new company's executive team, in many cases bringing in associates he had worked with at Apple or in his earlier stint at Target. Until now, Johnson appears to have avoided tapping Apple's staff directly, bringing in Apple veterans who had already left the company for other jobs.

But as announced in a J.C. Penney press release today, Johnson has expanded his executive team again, this time hiring Ben Fay, a key member of Apple's retail store design team to help lead the next-generation of department store designs.

"Ben is an incredibly creative professional with extraordinary leadership skills. Having worked with him over the last 12 years, I am delighted to see Ben step into this new role at jcp," said Johnson. "His design influence has made the Apple stores highly regarded retail destinations around the world, and I am excited to have Ben place his own mark on jcp as we re-imagine the jcpenney store of the future."

According to his LinkedIn profile, Fay spent eight years as a senior director at Apple, overseeing retail store and corporate office design. Prior to arriving at Apple itself, he spent four years at architecture firm Gensler, where he focused on Apple's retail projects. With that résumé, Fay clearly played a key role in the development of the Apple retail store concept alongside Johnson and other members of the team.

apple store amsterdam staircase
Interior of Apple's Amsterdam retail store

Fay's move to J.C. Penney comes just as former Dixons Retail CEO John Browett begins work at Apple as Johnson's replacement. Browett was named Apple's senior vice president of retail in January, but did not officially start with the company until last week.

Browett brings an international flavor to Apple's retail effort, with international stores having been an increasing focus for Apple in recent years, a trend that is expected to continue as Apple works to expand its global reach. The company has also been placing emphasis on larger, iconic stores to help promote the company's brand while providing more space to serve the growing number of Apple customers.

Popular Stories

iPhone 17 Pro Dual Tone Horizontal 1

iPhone 17 Pro Launching This Year With These 8 New Features

Tuesday January 28, 2025 11:48 am PST by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. iPhone 17 Pro concept based on rumors Below, we recap key changes rumored for the iPhone 17 Pro models as of January 2025: More aluminum: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models ...
airpods 4 blue

Apple Finally Explains How to Install New Firmware on Your AirPods

Monday January 27, 2025 11:17 am PST by
Apple regularly releases new firmware for the AirPods, AirPods Pro, and AirPods Max, but the company has historically provided limited information on how to initiate an update. That changed today, and Apple updated its AirPods firmware support page with more specific instructions. Prior to today, here's what Apple said on the subject: Firmware updates are delivered automatically while your...
tvOS 18 Thumb 3

Apple Releases tvOS 18.3

Monday January 27, 2025 10:00 am PST by
Apple today released tvOS 18.3, the newest version of the tvOS 18 operating system that came out in September. tvOS 18.3 comes more than a month after Apple released tvOS 18.2, and it is available for the Apple TV 4K and the Apple TV HD models. tvOS 18.3 can be downloaded using the Settings app on the ‌Apple TV‌. Open up Settings and go to System > Software Update to get the new software....
M6 MacBook Pro Feature 1

5 Reasons to Wait for Next Year's MacBook Pro

Monday January 27, 2025 4:25 am PST by
Apple in October 2024 overhauled its 14-inch and 16-inch MacBook Pro models, adding M4, M4 Pro, and M4 Max chips, Thunderbolt 5 ports on higher-end models, display changes, and more. That's quite a lot of updates in one go, but if you think this means a further major refresh for the MacBook Pro is now several years away, think again. Bloomberg's Mark Gurman has said he expects only a small...
ipad january sale

Amazon's New iPad Sale Has Up to $300 Off M4 iPad Pro, M2 iPad Air, and iPad Mini 7

Tuesday January 28, 2025 7:32 am PST by
Today we're tracking a few iPad discounts on Amazon, including the new iPad mini 7, M2 iPad Air, and M4 iPad Pro. These deals include multiple all-time low prices on Apple's tablets, matching the prices we tracked over the holiday season in many cases. Note: MacRumors is an affiliate partner with Amazon. When you click a link and make a purchase, we may receive a small payment, which helps us...
iPhone 17 Air Size Feature

iPhone 17 Air Design, Specs, and More: All the Rumors So Far

Wednesday January 29, 2025 4:00 am PST by
This year, Apple is expected to discontinue the iPhone "Plus" device in its iPhone 17 lineup to make way for an iPhone "Air," so-called because of its thin profile. Below is a compilation of every rumor and leak we have registered from reputable sources thus far about Apple's new entry in its flagship smartphone lineup. iPhone 17 "Air"? About the Name There has been some uncertainty...
iPhone SE 4 Thumb 1

iPhone SE 4 to Have Notch Instead of Dynamic Island

Tuesday January 28, 2025 1:49 pm PST by
The upcoming iPhone SE 4 will feature a notch instead of the Dynamic Island, respected display analyst Ross Young said today. The device will have a "notch like the iPhone 14," according to Young, which contradicts a recent leak that depicted a Dynamic Island. Earlier this month, leaker Evan Blass shared images said to feature the iPhone SE 4's design, but those images featured an iPhone...

Top Rated Comments

Dr McKay Avatar
167 months ago
I really don't like that store look, it's too bright, white everywhere. It's just so.....bland.

I really like the Apple Stores where they have a Brick Wall, Wooden floors, at least some colour differentiation. Those types of stores have character.
Score: 8 Votes (Like | Disagree)
GSPice Avatar
167 months ago
be prepared from beauty to the beast, browlett DIXONS STYLE, their stores were shocking, i dont hold much hope for him, but know that apple is bigger than one browlett!!!

blow45, he looks like a bag of shi@@

Didn't know they had open-air urinals at Dixons
Score: 7 Votes (Like | Disagree)
blow45 Avatar
167 months ago
I wonder how they keep that much glass clean. Maybe it's part of someone's job description to clean it after the store closes every day? To reach the upper parts on the outside, you'd have to use a cleaner on a pole and it can't be a straight one like they use for cleaning windows; it would have to be curved. I'd just like to see an article about how they keep it clean.

In the same way we keep every glass clean, and someone works his ass off, no big mystery really...
Score: 6 Votes (Like | Disagree)
SteveJobsUK Avatar
167 months ago
I wonder how they keep that much glass clean. Maybe it's part of someone's job description to clean it after the store closes every day? To reach the upper parts on the outside, you'd have to use a cleaner on a pole and it can't be a straight one like they use for cleaning windows; it would have to be curved. I'd just like to see an article about how they keep it clean.

You know what, it'd be a great idea to have someone who's paid just to clean. What a revolutionary idea.
Score: 5 Votes (Like | Disagree)
LaWally Avatar
167 months ago
Apple Stores are continuously successful because they're not stores. They're experiences. Where you then just happen to be able to buy stuff.
But how many stores are like the one shown? There are three Apple Stores in Orlando and they are all just another store in a mall. Sure they have a distinctive glass front which differentiates them from other retailers, but otherwise there is nothing of an "experience".

As for me, when I go to an Apple store I am looking to get in, get what I need, and get out. An "experience", no thanks.
Score: 5 Votes (Like | Disagree)
Ca$hflow Avatar
167 months ago
How would you like to be the cleaning lady in that store. :eek:
Score: 5 Votes (Like | Disagree)