As part of today's Apple online store downtime, the company appears to have rolled out an enhancement of its sales chat support services for those looking to purchase an Apple product. While sales chat has been available for quite some time through individual product pages, the changes include a revamped chat window with a more modern appearance.
As has long been the case, sales chat support is available only during certain times of the day and dependent on availability of chat agents.
Even more interestingly, Apple appears to be using its Brazilian store as a test market for even further enhancements that allow sales specialists to share their screens with potential customers to help walk them through a product's features. MacMagazine.com.brprovides an overview the process [Google translation], showing how users can participate in a virtual tour with the chat appearing along the right side of the browser window while the specialist shares his or her screen to walk through the product's features.
The report indicates that the screen sharing virtual tour feature is limited to the iPad 2 for the time being, but that the company has plans to extend it across its product lines.
Monday December 16, 2024 8:55 am PST by Tim Hardwick
Apple released iOS 18.2 in the second week of December, bringing the second round of Apple Intelligence features to iPhone 15 Pro and iPhone 16 models. This update brings several major advancements to Apple's AI integration, including completely new image generation tools and a range of Visual Intelligence-based enhancements. Apple has added a handful of new non-AI related feature controls as...
Tuesday December 17, 2024 9:02 am PST by Joe Rossignol
The current Apple TV 4K was released more than two years ago, so the streaming device is becoming due for a hardware upgrade soon. Fortunately, it was recently rumored that a new Apple TV will launch at some point next year.
Below, we recap rumors about the next-generation Apple TV.
Bloomberg's Mark Gurman last week reported that Apple has been working on its own combined Wi-Fi and...
Wednesday December 18, 2024 11:39 am PST by Juli Clover
Apple is no longer planning to launch a hardware subscription service that would let customers "subscribe" to get a new iPhone each year, reports Bloomberg's Mark Gurman.
Gurman first shared rumors about Apple's work on a hardware subscription service back in 2022, and at the time, he said that Apple wanted to develop a simple system that would allow customers to pay a monthly fee to gain...
Contrary to recent reports, the iPhone 17 Pro will not feature a horizontal camera layout, according to the leaker known as "Instant Digital."
In a new post on Weibo, the leaker said that a source has confirmed that while the appearance of the back of the iPhone 17 Pro has indeed changed, the layout of the three cameras is "still triangular," rather than the "horizontal bar spread on the...
Wednesday December 18, 2024 10:05 am PST by Juli Clover
Elevation Lab today announced the launch of TimeCapsule, an innovative and simple solution for increasing the battery life of Apple's AirTag.
Priced at $20, TimeCapsule is an AirTag enclosure that houses two AA batteries that offer 14x more battery capacity than the CR2032 battery that the AirTag runs on. It works by attaching the AirTag's upper housing to the built-in custom contact in the...
Tuesday December 17, 2024 6:25 am PST by Joe Rossignol
Apple on Monday seeded the first tvOS 18.3 beta to developers for testing. The update will likely be released in January. So far, there are only minor changes for the Apple TV, with one new feature and a few code changes discovered.
Below, we outline what is new in tvOS 18.3 so far.
Robot Vacuum Support in Home App
First, tvOS 18.3 will add robot vacuum support to the Home app on the...
Monday December 16, 2024 4:17 pm PST by Juli Clover
Blackmagic today announced that its URSA Cine Immersive camera is now available for pre-order, with deliveries set to start late in the first quarter of 2025. Blackmagic says that this is the world's first commercial camera system designed to capture 3D content for the Vision Pro.
The URSA Cine Immersive camera was first introduced in June, but it has not been available for purchase until...
Sunday December 15, 2024 9:47 am PST by Joe Rossignol
Apple is planning a series of "major design" and "format changes" for iPhones over the next few years, according to The Wall Street Journal's Aaron Tilley and Yang Jie.
The paywalled report published today corroborated the widely-rumored "iPhone 17 Air" with an "ultrathin" design that is thinner than current iPhone models. The report did not mention a specific measurement, but previous...
LOL. I live in Brasil. It's horrible to pay taxes like brazilian people pay. The government here in Brasil it's horrible. Is a government of corrupt politicians.
Thats the result of bad administration!!! Bad Government = Horrible Country
If you ever studied Tax Law, you would understand that, once a government approves additional taxation, it will almost never accept to relinquish it. Furthermore, Brazil is a federative republic - the President is not able to change the whole taxation system at will...exactly the same happens with the horrid tax system in the US - the only advantage is that taxes are still lower over there.
As for corruption, please stop this usual mongrel dog complex that affects many Brazilians - according to the latest Transparency International reports, Brazil's corruption levels are way better than China and Russia, better than most of the Americas, much better than most of Eastern Europe and Africa, and at similar levels as "rich" countries such as Italy. So try to put a little perspective into things instead of spouting the same blabla to non-Brazilians.
Good to see the Brazilian market leading the way once more - once the taxation of Apple devices gets to a more reasonable level there, the increasingly wealthier local consumers will be even more willing to buy from Apple than what they are already doing right now.
Next logical step: MAJOR Apple Stores in São Paulo, Rio and Curitiba - mark my words for this extremely important emerging Western power.
Well at the price they pay for Apple product, they at least deserve extra customer services.
Seriously how can people manage to live in Brasil with such taxes?
Just imagine what they could do WITHOUT excessive taxes, huh? In any case, the main burden talked about here is on imported electronics, which in any case can be fairly easily bought on instalments.
Moreover, Brazil has an extensive local industry for computers and the like, giving people the possibility to buy without incurring the same taxation as traditional Apple products.
Although this should change for the better once more and more iPads/iPhones are produced locally, the main issue depends on whether the average Brazilian consumer wakes up to the fact that what he pays is NOT ONLY due to taxes - companies love to put a huge mark-up due to those consumers' extremely high willingness to pay whatever price for a nice gadget. Ironically, they now face the same situation I see in Switzerland: people paying a LOT more just because they can and accept to - the traditional economic concept of welfare, if you will.
Besides, although there is still considerable poverty in the country, one cannot forget that Brazil has 190 million inhabitants, of which at least 30% can easily afford to buy the most expensive things...companies love that, especially for electronics and vehicles.
