Investment research firm UBS today issued a report highlighting retention rates for smartphone users, judging consumer loyalty based on whether they plan to make their next purchase from the same manufacturer as their current handset. According to the worldwide survey, 89% of iPhone users report that they will purchase another iPhone.
No other manufacturer topped a 40% retention rate in the survey, with HTC taking second place at 40%. Android as a whole has a planned retention rate of about 55% according to the survey, indicating that while many current users of Android handsets are planning to switch manufacturers, a fair number of them do intend to stay with Android. But 31% of surveyed Android users report intending to switch to the iPhone for their next device, with over 50% of the total "switchers" planning to move to Apple from another manufacturer as only about 10% of switchers are moving away from Apple.
Research in Motion has experienced a steep drop in retention rate, with only 33% of current BlackBerry users planning to purchase another BlackBerry, down from 62% a year and a half ago. In contrast, Apple's retention has fallen only 6 percentage points over that time in the face of strong competition from Android.
Saturday March 1, 2025 11:00 am PST by Joe Rossignol
iOS 19 is still around three months away from being unveiled, but there are plenty of rumors about the upcoming update.
Below, we recap iOS 19 rumors so far.
Redesigned Camera App
A leak earlier this year allegedly revealed a redesigned Camera app coming with iOS 19.
On his YouTube channel Front Page Tech in January, Jon Prosser shared a video showing what the new Camera app will...
Wednesday February 26, 2025 7:15 am PST by Joe Rossignol
In a recent press release, Apple confirmed that iOS 18.4 will be released in April.
From the Apple News+ Food announcement:Coming with iOS 18.4 and iPadOS 18.4 in April, Apple News+ subscribers will have access to Apple News+ Food, a new section that will feature tens of thousands of recipes — as well as stories about restaurants, healthy eating, kitchen essentials, and more — from the...
Friday February 28, 2025 2:51 am PST by Tim Hardwick
Apple is expected to embrace a new camera system design for some models in its upcoming iPhone 17 series, and the latest purported CAD images don't deviate from what we have been hearing lately about Apple's new lineup. If you do not like the sound of an iPhone with a Google Pixel-style camera bar, look away now.
Seasoned leaker Sonny Dickson shared the following images in a post on X...
Friday February 28, 2025 3:17 pm PST by Juli Clover
iOS 18.4 was supposed to bring new Apple Intelligence Siri features, but Apple ended up needing to pull those capabilities from the update to continue testing. There are fewer new Apple Intelligence additions now, but there are still some new features that will make the update worth installing when it comes out in April.
Priority Notifications
Apple introduced Priority Notifications back at ...
Friday February 28, 2025 4:39 am PST by Tim Hardwick
Apple has offered a reason why the iPhone 16e doesn't include MagSafe, one of the more notable omissions from its latest entry-level smartphone.
According to Apple representatives who spoke to Daring Fireball's John Gruber, MagSafe is not included in the iPhone 16e because "most people in the iPhone 16e's target audience exclusively charge their phones by plugging them into a charging...
With the iPhone 16e now in the hands of customers, Apple reportedly plans to move on to its next product announcement in the coming days.
Apple plans to announce new MacBook Air models with the M4 chip "as early as this week," according to Bloomberg's Mark Gurman.
"I expect the M4 MacBook Air to be introduced as early as this week," said Gurman, in a post shared on X today. "Inventory has ...
Saturday March 1, 2025 10:00 am PST by Joe Rossignol
Throughout the 2000s and 2010s, Apple offered a line of Wi-Fi routers that it referred to as AirPort base stations. There was a standard AirPort Express, a higher-end AirPort Extreme with more advanced networking features, and an AirPort Time Capsule that doubled as an external storage drive for backing up a Mac with Time Machine.
Apple discontinued the AirPort line in 2018, but the company...
Friday February 28, 2025 10:08 am PST by Joe Rossignol
iPhone 16e reviews are now out, and Apple's custom-designed C1 modem has been put to the test. The results so far are quite surprising, as the C1's speeds are not as slow compared to Qualcomm modems as originally expected.
While the C1 does not support ultra-fast mmWave 5G in the U.S., it appears to offer comparable 5G performance to Qualcomm's Snapdragon X71 modem found in the iPhone 16,...
Monday February 24, 2025 9:14 am PST by Joe Rossignol
According to a post on X today from a leaker known as Kosutami, Apple plans to launch AirPods Pro 3 in May or June this year.
The leaker also claimed that an AirTag 2 will launch around the same time.
Kosutami is best known as a collector of prototype Apple hardware, but they have occasionally shared accurate information about Apple's future product plans. For example, they accurately...
That's one advantage to Android. You can change manufacturers for your phone and retain your investment in the eco-system without much issue. Moving from the hot Samsung, HTC, Motorola or Sony model to the new hot model of the week does not make you lose all your apps. Not so for iOS.
I'll be replacing my iPhone 3GS with another iPhone just for this reason. I'd probably have moved on to Android or to another vendor (SAMOLED+ screen is quite tempting, those things are awesome!) if it weren't for this issue.
So in a sense, this high loyalty is probably a result (for some, not everybody of course!) of vendor lock-in.
Surprised that others suck so much.... but I am not surprised by results.
Apple has apple store with some brilliant customer service to back their devices up.
If I ever have problem with Samsung or HTC phone, then what do I have to do?
Contact carriers and they say go to manufacturers. You have to ship the phone out and call.... blah blah blah.
It's a nightmare.
Samsung promised Froyo 2.2 release on my friend's captivate for September 2010 and it was never released until mid 2011. Once you buy their products, they don't even bother to help you.
I will stick with apple iPhone and iPad as long as apple provides excellent customer service with great apps.
Nothing can come close to apple's customer service at this point. Thanks to mighty Jobs.
That iPhone users are loyal comes as no surprise. That's what happens when you look after your customers.
What is surprising is the catastrophic results for Nokia (second chart). It was obvious they would lose out significantly to Apple et. al., but to this extent?
I'm about to be one of their lost customers. I've been a fan of Nokia since digital mobiles came to market around 16 years ago - almost all of my phones have been Nokias.
So why am I switching? 1) Nokia phones no longer sync with OSX Lion. True this is primarily Apple's fault and I really do resent Apple "manipulating" me in this underhand way. But Nokia have had years to develop a user-friendly interface to OSX and they haven't bothered (their Windows interface is pretty sh**** too). That is NOT looking after your customers. And 2) Nokia have got into bed with Microsoft. Sorry, Nokia, there is no way on this earth that I'm moving to Microsoft! That is certainly not looking after your customers!
