MacRumors

Last week, a reddit post accusing Apple of removing negative reviews for the LG UltraFine 5K Display started making the rounds, suggesting Apple was hiding negative feedback about the new display in its web store.

MacRumors has learned that reviews were never made available for the LG 5K Display in Apple's online store, though the reason for that is not clear. It could be that reviews were not activated due to the long delay between when the display was announced and when it became available for purchase.

Whatever the reason behind the lack of reviews, the issue has been fixed. As of this morning, the LG 5K Display listing on Apple's website does indeed feature a "Ratings & Reviews" section.

Looking back at archived web information from 2016 and early 2017 confirms that the LG 5K Display listing never displayed rating or review details, and if Apple were censoring reviews, the company also likely would have put an end to lukewarm reviews for the 4K LG UltraFine Display. The 4K display store listing has offered reviews since it became available for purchase.

Because Apple didn't delete the reviews, the premise behind the original reddit post is flawed. While it's true there's been some negative feedback about the LG 5K Display on Apple's Support Communities, there was no secret censoring of information on the store page.

It is not clear if Apple is looking into any of the issues that prompted the reddit post. On Apple's Support Communities, customers complain of issues with the display suddenly shutting off, flickering, or not connecting to a Mac, ports not working, sound problems, and more.

The LG UltraFine 5K Display has been available for purchase since the middle of December. Apple is currently offering a limited time discount on the display, dropping the price from $1,299 to $974. The special pricing will be available through the end of March.

GameStop last week announced it is closing a number of non-productive Simply Mac locations throughout the United States, less than four years after acquiring and expanding the Apple Authorized Reseller and Service Provider, which effectively serves as a third-party Apple Store in smaller markets.

Following the reports, we received a tip from a disgruntled Apple Authorized Service Provider owner who said the underlying issues prompting Simply Mac's downsizing are "far deeper" than it would seem. He noted his own AASP is closing because Apple has "slowly strangled" him on margins and with "free labor" demands.

Another longtime Apple Authorized Dealer and Service Provider told us that AASPs have been "under siege" for years. The person, who wishes to remain anonymous, said profit margins are "appallingly low" and that Apple views its authorized service partners as "nothing more than glorified TV repairmen."

"I am sad to say that I do not see this changing," the person said. "Apple is highly aware of our concerns and do not seem to care. As an Apple reseller for over 20 years, I thought that when Apple became successful we would participate in that success, but we did not," the person added.

Given the polarizing comments from a few, we decided to reach out to a number of Apple's authorized sales and service partners in the United States and Canada to see if there is any validity to the claims.

A number of the Apple Authorized Resellers and Service Providers we spoke to refuted the allegations, noting they are stable if not growing, but we did learn that Apple has made one adjustment in particular that might explain the pressure felt by some sales and service partners—especially smaller ones with fewer sales.

Since August 2015, Apple has lowered its profit margins for resellers, requiring them to pay more upfront for products. Apple then rebates the difference as part of the monthly Business Development Funds checks it sends to resellers, but this method requires resellers to wait longer to be fully paid.

In other words, while the margins did not change overall, resellers are now forced to pay more upfront for Apple products to sell, which restricts cash flow that could otherwise be used for day-to-day operations, employee wages, and other expenses. For smaller resellers, the change can be particularly burdensome.

Meanwhile, one reseller believes Apple's arguably lackluster 2016 was a contributing factor to its own year-over-year sales decline.

On the service side, one person told us they "don't know that there is any truth" to the statement about Apple demanding "free labor," which a separate source said is likely an exaggeration for certain items that Apple used to compensate resellers for but now considers "non-revenue repair."

"I would not say that Apple has been demanding any kind of free labor," a service manager told MacRumors. "However, they are increasingly sending customers to us for iPhone repairs, which do not pay very well. We get paid more for a ten minute Mac repair than we do for an hour-long iPhone one."

"I am pleased to say that Apple really values their service partners and has increased our compensation for warranty work," another reseller said. "If you can achieve Premium Service Provider status, you get some nice perks along with higher compensation. While not perfect, Apple service really seems to care about us and is constantly trying to make things better for us."

MacMedics, an Apple Authorized Premium Service Provider with two locations in Maryland in Severna Park and Lanham, and another in Philadelphia, agreed to comment on the record to shine positive light on Apple.

"We're doing very well, we've expanded, and we opened a new pure retail location in 2015. Apple give us great support and guidance," said Dana Stibolt, President of MacMedics. "We're very encouraged by the upward trends over the last year, and in fact we're hiring more staff for all locations for both in-lab and on-site."

The other sources asked not to be identified. Apple and GameStop did not respond to requests for comment.

Following a beta testing period of more than a month, Mac app subscription service Setapp today officially launched to the public, making a collection of Mac apps available to users for a low monthly fee.

Priced at $9.99 per month, Setapp is designed to be an alternative to the Mac App Store. Through the Setapp service, more than 60 apps across a wide range of categories are available to customers. Access to apps is unlimited and includes all updates and in-app purchase content.

Setapp offers many popular Mac titles like RapidWeaver, CleanMyMac, Ulysses, Blogo, CodeRunner, Pixa, Focused, iMazing, Marked, Screens, Pagico, iStat Menus, and more.The team behind Setapp hopes that once the concept catches on with developers, the service will be able to offer somewhere in the neighborhood of 300 apps.

"If you want to get the most out of your Mac, you need great software and if you're like most Mac users, you're probably always on the lookout for new stuff that helps you get more done during your day without wasting too much time or money," said Oleksandr Kosovan, founder and CEO of MacPaw and its Setapp division. "Setapp is the ultimate 'unstore' option that gives you unlimited access to lots of great software without the anxiety of non-refundable, expensive purchases."

To use Setapp, customers install the Setapp app, which creates a folder in Finder on the Mac. The folder includes a library of apps, which users can install and use as long as a Setapp subscription is active.

Using one of the Setapp apps does require a subscription, so access is revoked if a subscription is canceled. An online connection is required for updates, but all software can be used offline.

For developers, Setapp aims to provide a steady stream of revenue. The company offers 70 percent of the total revenue generated by their apps, which is based on which applications customers use during a billing cycle. Two-thirds of the remaining 30 percent is also given to developers as part of a partner fee based on the value of each subscriber brought to the platform.

Setapp can be downloaded from the Setapp website for free starting today.

macOS Sierra 10.12.4, seeded to developers this morning, introduces a major new feature: Night Shift for the Mac.

First introduced for iOS devices in iOS 9.3, Night Shift is designed to gradually shift the display of a device from a blue tint to a more yellow tint during the evening, cutting down on exposure to blue light. A quick overview of how Night Shift works on the Mac can be seen in the video below.

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Night Shift can be toggled on and off using the new Night Shift switch located in the Today section of the Notification Center.

Preferences for Night Shift are available in the Displays section of System Preferences. In this section, users can schedule Night Shift to come on at sunset and turn off at sunrise or set a custom Night Shift schedule. There's also a manual toggle and an option to change the color temperature of the display.

Night Shift-style functionality has previously been available on Macs through the popular and well-known f.lux software, but it will be a built-in feature in macOS Sierra in 10.12.4, eliminating the need for a third-party app. F.lux continues to offer a bit more customization, however, with the option to turn it off on a per-app basis.

macOS Sierra 10.12.4 is only available to developers at the current time, but it should be made available to public beta testers in the near future. It will likely be beta tested for at least a month or two prior to release, so expect to see the update in March or April.

Released to developers this morning, iOS 10.3 is the third major update to the iOS 10 operating system. Its main feature is a new "Find My AirPods" mode for locating lost AirPods, but the update also includes many other smaller changes and feature tweaks.

There's a new profile option in the Settings app, iCloud usage is broken down more clearly, SiriKit has been updated to include bill paying functionality, and there's a new file system implemented when first installing iOS 10.3. Check out the video below for a quick rundown on all the new features introduced in iOS 10.3, and make sure to read the rest of the post for even more detail.

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App animation - Apple has tweaked the animation for opening and closing apps very slightly. As they open, apps now have more rounded edges, a difference that's noticeable on apps that open slowly.

App switching using Command + Tab on an external keyboard is also faster.

Apple ID Settings profile - There's a new "Apple ID" profile option that's displayed at the top of the Settings app. It shows all Apple ID info, including all devices you're signed into, and it has links to iCloud, iTunes & App Store, and Family Sharing. All of these options used to be listed under an "iCloud" setting.

iCloud storage breakdown - In the iCloud section of the new Apple ID Settings feature, there's a visual breakdown of how iCloud storage space is being used. It's more immediately clear how much space photos or iCloud backups are using. Tapping on the new storage option opens the standard iCloud management options. This section also lists all apps that use iCloud and includes the settings for Keychain, Find My iPhone, and iCloud Backup.

Find My AirPods - Find My AirPods is a new option available in the "Find My iPhone" app. It keeps track of the last known location where AirPods were connected to an iOS device over Bluetooth, making a misplaced AirPod easier to find. It also allows users to play a sound to locate a lost AirPod. It does not work when the AirPods are in the case and its functionality is somewhat limited because AirPods have no connection of their own.

SiriKit - SiriKit, the iOS 10 feature that lets third-party apps access Siri, is being updated with new features that will let Siri be used to pay bills, check on the status of payments, and schedule future rides from services like Uber.

CarPlay - CarPlay has been updated with shortcuts for launching the most recently used apps and the location of EV charging stations.

Maps - In the Maps app, there's now an option to 3D Touch on the weather icon to see a weather forecast and other weather-related details for your current location.

HomeKit - HomeKit has gained support for programmable light switches.

Apple File System - When installing iOS 10.3, the iPhone's file system will be updated to use Apple File System (APFS). Apple recommends making a backup before downloading the new update. Announced at WWDC last year, APFS is optimized for Flash/SSD storage and includes features like strong encryption, space sharing, copy-on write metadata, cloning for files and directories, snapshots, and more.

App icons (developer) - Developers will be able to update the icons for their apps at any time, with an update no longer required to push out new icon artwork.

Analytics - The "Diagnostics and Usage" option in the Privacy section of the Settings app has been renamed to "Analytics" in iOS 10.3. It continues to allow users to decide whether or not to send usage information to Apple to help the company improve its services. There's also a new "Share iCloud Analytics" section that allows analytics of usage and data from an iCloud account. Apple uses differential privacy to protect user information.

iPad keyboard - Hidden in iOS 10.3 is a setting for a one-handed floating iPad keyboard layout that can be used on a 9.7-inch or smaller iPad. The feature, discovered by developer Steve Troughton-Smith, is not currently available.

iOS 10.3 is currently only available for developers, but Apple will likely release a public beta for public beta testers in the near future. iOS 10.3 will likely remain in testing for a couple months before it sees a public release, so it could launch in March or April.

Apple hasn't released the first watchOS 3.2 beta to developers as of yet, but the company has shared release notes highlighting the new features that will be introduced in the update.

The most important new feature is a "Theater Mode" that's designed to let customers quickly mute the sound on their Apple Watch and disable raise to wake, preventing the screen from lighting up with arm movement.

With Theater Mode enabled, customers will still receive haptic feedback for each incoming notification, and information can be viewed by tapping the screen or pressing down on the Digital Crown.

According to Apple, Theater Mode was included in watchOS 3.1.3, but it does not yet appear to be available to consumers as an option, suggesting it will be activated when watchOS 3.2 is installed.

Rumors originally suggested a theater mode would be included in iOS 10.3, but it appears the mode was actually designed for the Apple Watch, where it arguably makes a lot more sense. That rumor said theater mode would be activated through a popcorn-shaped icon, so we may see that icon on the Apple Watch.

watchOS 3.2 also brings SiriKit to the Apple Watch, allowing customers to ask Siri to do things like send messages, send payments, book a ride, log a workout, make a call, or search through photos. SiriKit has been available on iOS devices since the release of iOS 10, but is new to the Apple Watch.

WatchKit Framework Enhancements and the AVAudioPlayer API are other new features being added in watchOS 3.2. Given iOS 10.3, tvOS 10.2, and macOS Sierra 10.12.4 were released today, we could see a watchOS 3.2 beta soon, but Apple has given no indication of when it will launch.