MacRumors

Apple today launched a repair program for iPhone 7 devices that are impacted by an ongoing bug that causes them to have no available service even when cellular coverage is available. Apple says the problem is caused by a component that has failed on the main logic board.

The problem affects "a small percentage" of iPhone 7 devices, causing them to display a "No Service" message instead of properly connecting to an available cellular network.

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Customers who are experiencing this issue will receive a free device repair from Apple, and those who have already paid for repairs are eligible for reimbursement. Apple will be emailing customers who may have previously paid for a repair related to this problem to offer a refund.

According to Apple, affected units were manufactured between September 2016 and February 2018 and were sold in China, Hong Kong, Japan, Macao, and the United States. Model numbers that are impacted by the hardware failure include A1660, A1780, and A779, and customers can see if they are affected by checking the model number on the back of their device.

We first heard hints of this bug in September of 2016, when Apple launched an investigation into iPhone 7 devices that were displaying a "No Service" message after customers activated and then disabled Airplane Mode.

Apple's repair program is only available for the iPhone 7, and Apple will examine all iPhones prior to service to verify that the iPhone in question is impacted by the bug and eligible for repair. Apple says that devices with other damage, such as a cracked screen, will need to have those problems addressed before the "No Service" bug can be fixed.

Customers who are in need of a repair should contact an Authorized Apple Service Provider, visit an Apple retail store, or get in touch with Apple support. Apple will be sending all iPhone 7 models in need of repair to an Apple Repair Center.

The new iPhone 7 repair program covers affected iPhone 7 devices for two years after the first retail sale of the unit.

Related Forum: iPhone

Lifeprint, a company known for its iPhone-compatible ZINK photo printer, recently introduced a new, larger photo printer that's able to print images that are 3 by 4.5 inches instead of 2 by 3 inches, the normal standard size for mini printers designed for the iPhone.

The new Lifeprint 3x4.5 Hyperphoto Printer for iPhone, priced at $150, is an Apple exclusive that's designed to give customers a quick and easy way to instantly print their iPhone photos. Lifeprint asked me to check out the new 3x4.5 printer, and while I loved the larger image size, there are some drawbacks to be aware of before deciding to purchase one.

lifeprintpaper

Design

The new Lifeprint printer is similar to a large hard drive or an iPad mini, and it's a little over an inch thick, so not quite as portable as the original version, but also not a space hog like a traditional printer. I can easily fit it into my backpack for use while on the go, but it's not pocketable like the ZIP.

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It's constructed from plastic, with a silver plastic at the bottom and a glossy white plastic at the top, which matches the aesthetic of the iPhone. It's lightweight, but it doesn't feel like a cheap product.

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The Lifeprint printer has a top that slides off, which is where the printer paper and the printing internals are located. When you need to add more printer paper, you'll need to slide the top off, put the paper in facedown, and then slide the top back on. It's a simple process.

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At one side, there's a slot where the printed photos come out, and at the other side, there's a microUSB charging port, which is how the Lifeprint charges. The battery is rechargeable, so this printer is fully portable and does not need a constant power connection.

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Apple yesterday announced that it sold 77.3 million iPhones during the first fiscal quarter of 2018 (fourth calendar quarter of 2017), and according to data shared by Strategy Analytics, Apple's record sales made the iPhone the top selling smartphone in the world during the quarter.

In Q4 2017, Samsung shipped 74.7 million phones, 2.6 million fewer than Apple's 77.3 million. Other vendors like Huawei and OPPO shipped far fewer devices at 41 million and 29.5 million, respectively. Apple also beat out competitors with the average selling price of its iPhones during the quarter, which came in at $796.

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Apple beat out all other smartphone vendors including Samsung, Huawei, OPPO, and Xiaomi, but its overall iPhone shipments were down from 78.3 million in the year-ago quarter. It's worth noting, however, that Q4 2017 was a 13 week quarter, while Q4 2016 was a 14 week quarter.

While Apple came out on top in global smartphone shipments during the quarter, Samsung continues to be the top vendor overall. Apple's share of the market was 19.3 percent in Q4 2017, compared to Samsung's 18.6 percent, but its overall marketshare for 2017 was 14.3 percent, compared to Samsung's 21.1 percent.

Overall global smartphone shipments declined year over year, falling from 438.7 million units in the fourth quarter of 2016 to 400.2 million in the fourth quarter of 2017. According to Strategy Analytics, it was "the biggest annual fall in smartphone history."

Over the course of 2017, though, smartphone shipments actually grew 1 percent and topped 1.5 billion units for the first time ever.

Apple does not break down its iPhone sales, but yesterday, Apple CEO Tim Cook said that the iPhone X has been the top selling iPhone every week since it shipped in December. Cook also said that the iPhone X, iPhone 8, and iPhone 8 Plus lineup brought in the highest revenue of any lineup in the company's history.

Related Forum: iPhone

Just after adding refurbished iPhone 7 and iPhone 7 Plus models to its online store, Apple is now selling refurbished Apple TV 4K models for the first time in the United States. Apple TV 4K was released in September 2017.

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32GB and 64GB models are available for $149 and $169 respectively in the United States, reflecting modest savings of $30 off Apple's regular pricing for the equivalent brand new Apple TV 4K configurations. We've yet to see any refurbished Apple TV 4K models listed in other countries.

Apple says its refurbished products are thoroughly inspected, tested, cleaned, and repackaged with a new white box and accessories.

Refurbished Apple TVs are covered by Apple's standard one-year warranty effective on the date the device is delivered. The limited warranty can be extended to up to two years from the original purchase date with AppleCare for Apple TV for $29, but note this plan doesn't include accidental damage coverage.

Apple's refurbished products are virtually indistinguishable from brand new products, so they represent an opportunity for savings, but better Apple TV 4K deals are occasionally offered by resellers. Keep an eye on our Apple Deals roundup.

In addition to the iPhone 7, iPhone 7 Plus, and Apple TV 4K, Apple also began selling refurbished second-generation 12.9-inch iPad Pro models in January.

Update: Refurbished Apple TV 4K models are now available in the UK for £30 off, and in several other European countries for €30 off, such as Germany, France, Italy, Spain, and Ireland. (Thanks, Sam and Holger!)

Related Roundup: Apple TV
Buyer's Guide: Apple TV (Don't Buy)

For this week's giveaway, we've teamed up with Mous to offer MacRumors readers a chance to win an ultraprotective Limitless iPhone case for the iPhone X, iPhone 8, iPhone 8 Plus, or earlier iPhones.

Mous' Limitless cases all feature a shell that's made from a high impact "AiroShock" material, TPU, and Polycarbonate. Mous says the AiroShock lining of its cases contains thousands of micro air pockets. Air in the micro pockets acts as a spring in the event of a fall, minimizing the damage from an impact.

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Mous ships its cases with an included screen protector that's made from a triple-layered blend of TPU, PET, and Silicon, which it says is able to absorb three times more impact than a normal screen protector.

Because of the AiroShock material, Limitless cases are able to offer military grade protection in a slim package. Each Limitless case adds 2.3mm to the thickness of the iPhone, and the tapered design at the middle allows the case to be flush with the iPhone screen.

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In addition to offering complete device protection, Mous cases are also made from unique materials. Cases for the iPhone X, for example, are available in a dark carbon fiber, black leather, walnut wood, bamboo wood, or an iridescent shell, and every case is made from authentic materials.

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Inside of each Mous case, there are small magnets that work with a series of accessories that are set to launch in early 2018, including different accessory plates. Despite the magnets, Mous cases are fully compatible with wireless charging.

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Mous iPhone cases are priced starting at $45, but prices can vary based on material. We have 10 Mous cases to give away to MacRumors readers, with each winner able to choose case size and material. To enter to win, use the Rafflecopter widget below and enter an email address. Email addresses will be used solely for contact purposes to reach the winners and send the prizes. You can earn additional entries by subscribing to our weekly newsletter, subscribing to our YouTube channel, following us on Twitter, or visiting the MacRumors Facebook page.

Due to the complexities of international laws regarding giveaways, only U.S. residents who are 18 years or older and Canadian residents (excluding Quebec) who have reached the age of majority in their province or territory are eligible to enter. To offer feedback or get more information on the giveaway restrictions, please refer to our Site Feedback section, as that is where discussion of the rules will be redirected.

The contest will run from today (February 2) at 11:00 a.m. Pacific Time through 11:00 a.m. Pacific Time on February 9. The winners will be chosen randomly on February 9 and will be contacted by email. The winners will have 48 hours to respond and provide a shipping address before new winners are chosen.

Apple began selling refurbished second-generation 12.9-inch iPad Pro models last month, just a few days after adding refurbished 10.5-inch iPad Pro models. This was brought to our attention today by Reddit user Chaseism, and we decided to share the news since it went unnoticed at the time.

12 9 inch ipad pro refurbished
Apple has steadily added various Wi-Fi and Wi-Fi + Cellular configurations with 64GB, 256GB, and 512GB of storage since mid January, with prices reduced by around 15 percent compared to what Apple charges for brand new models. All three colors are available, including Space Gray, Silver, and Gold.

In the United States, for example, there are Wi-Fi models with 64GB of storage available for $679, a discount of $120. Wi-Fi models with 256GB and 512GB of storage are also in stock for $809 and $979, down from $949 and $1,149, respectively. Various other configurations are available, including in Canada.

Apple says its refurbished products are thoroughly inspected, tested, cleaned, and repackaged with a new white box and all manuals and accessories. Apple also installs a new battery and replaces the outer shell, making it nearly impossible to distinguish between a refurbished and brand new iPad Pro.

All refurbished iPad Pro models come with Apple's standard one-year warranty effective on the date the tablet is delivered. The warranty can be extended to up to two years from the original purchase date with AppleCare+ for iPad, at a cost of $99 in the United States and Canada for the 12.9-inch iPad Pro.

All in all, these deals provide customers with an opportunity to save between $120 and $170 off the second-generation 12.9-inch iPad Pro, originally released in June 2017. Keep in mind better deals are often available from resellers, so keep an eye on our Apple Deals roundup for the latest sales.

Apple also began selling refurbished iPhone 7 and iPhone 7 Plus models in the United States for the first time yesterday.

Related Roundup: iPad Pro
Buyer's Guide: iPad Pro (Caution)

One week ahead of HomePod's launch date in the United States, United Kingdom, and Australia on February 9, the first batch of pre-order customers have begun receiving notifications from their banks about being charged for their orders, many located in the UK. According to tips, customers have noticed a charge placed on their cards related to HomePod orders as of early this morning, one week after pre-orders initially went up last Friday, January 26.

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Image via MacRumors forum member smr

As customers begin getting charged, shipment preparations are also gearing up for HomePod and some MacRumors forum members have shared that their orders are "preparing for dispatch" with the expected delivery date of February 9.

This places HomePod pre-order shipping schedules on track with previous Apple device launches, and more users should begin noticing charges and shipment preparation order updates throughout the day. Next, the first set of HomePods will likely begin shipping out this weekend or early next week.

Initial hands-on impressions of the speaker have been positive, with a few websites enjoying the design of the HomePod, a "fast and seamless" integration with Siri, and favoring the audio quality over rival speakers like Sonos One and Google Home Max.

Among those giving impressions was a user on the audiophile subreddit, who noted "significantly better" audio than Google Home Max, and summed up their post by stating, "A single HomePod, for the size and price, slaughters most speakers under $1000."

HomePod on shelf
For those who haven't yet pre-ordered, HomePod orders placed on Apple.com today are still available for a February 9 delivery or pick-up date in both White and Space Gray.

Related Roundup: HomePod
Buyer's Guide: HomePod (Neutral)

Apple will be launching the newest activity challenge for Apple Watch wearers next week, with a focus on Heart Month. To complete the challenge, you'll need to close your Apple Watch's exercise ring for seven days in a row during one specific week: from February 8 to February 14, which fits with the heart theme and ends on Valentine's Day.

apple watch valentines day challenge
Apple hasn't detailed the rewards yet, but they're likely to be the same as previous activity challenges: a colorful badge in the "Achievements" tab of the Activity app, and a matching sticker within Messages to send to friends and family. Apple Watch owners should start noticing the Heart Month challenge within their Activity app on Tuesday, February 6, two days ahead of when it begins.

The February challenge is coming on the heels of this year's "Ring in the New Year" challenge, which tasked users with closing all three Activity rings for seven days in a row in January.

(Thanks, Clement!)

Related Roundup: Apple Watch 10
Buyer's Guide: Apple Watch (Neutral)

YouTube this morning teased that its YouTube TV Apple TV app was "coming very soon," and "coming very soon" apparently meant this afternoon.

The YouTube TV app is now available for download from the App Store on the Apple TV, where it is featured prominently in a banner.

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YouTube TV's new Apple TV app comes just in time for Super Bowl LII, which is set to take place on Sunday, February 4. YouTube also recently expanded to Roku devices, presumably with the aim of luring new subscribers who want to watch the Super Bowl.

The YouTube TV service, which is priced at $35 per month, offers subscribers access to television shows on ABC, CBS, Fox, NBC, the CW, Disney, ESPN, FX, USA, and dozens more.

YouTube TV boasts more than 40 channels, including live sports and news. It also offers unlimited DVR storage space and allows subscribers to access their shows from anywhere in the United States, plus it includes content from the $9.99 per month YouTube Red service.

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Introduced back in April, YouTube TV is a live streaming service designed to compete with offerings like Sling TV, Hulu with Live TV, DirecTV Now, and Playstation Vue, all of which are available via apps on fourth and fifth-generation Apple TV models.

Related Roundup: Apple TV
Buyer's Guide: Apple TV (Don't Buy)

During today's earnings call covering the first fiscal quarter of 2018, Apple CEO Tim Cook said that the iPhone X has "surpassed our expectations" and has been the "top selling iPhone" every week since it shipped in November.

Apple says the iPhone X, iPhone 8, and iPhone 8 Plus lineup brought in the highest revenue of any iPhone lineup in the company's history.

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Apple does not break down iPhone sales by model, but the company sold 77.3 million iPhones in total, which was below analyst expectations. iPhone average selling price was up thanks to the iPhone X, coming in at $796 compared to $695 in the year-ago quarter.

Cook also said that customer satisfaction is "off the charts" for the iPhone X, and that Face ID was "incredibly well received."

Cook was asked about the future of the iPhone X and whether Apple sees its lineup expanding to encompass two iPhone X-style devices in the future, and he of course declined to respond.

He did, however, say that Apple is "thrilled" with the reception to the iPhone X, and that with its launch, the company was setting up the next decade of development. "That's how we look at it, and that's the reason it's chock full of incredible innovations. So you can bet that we're pulling that string," Cook said.

Going forward, Apple CFO Luca Maestri said in answer to a question about slower growth in the coming quarter that Apple believes iPhone revenue will actually grow double digits compared to last year's March quarter. iPhone sell-through growth, he says, will be accelerating compared to the December quarter.

Apple's guidance for the second quarter of fiscal 2018 includes expected revenue of $60-$62 billion and gross margin between 38 and 38.5 percent.

Related Forum: iPhone

During today's earnings call covering the first quarter of 2018, Apple CEO Tim Cook was asked whether investors should be concerned about slowing upgrade rates due to Apple's battery replacement program and the fact that consumers may opt to replace their batteries instead of purchasing a new iPhone.

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In response, Cook said that he couldn't answer because it wasn't something that Apple took into account. Apple "did not consider, in any way, shape, or form, what it would do to upgrade rates," said Cook.

We did it because we thought it was the right thing to do for our customers. I don't know what effect it will have for our investors. It was not in our thought process of deciding to do what we've done.

In the same answer, Cook said the iPhone has fantastic reliability, and that the previously-owned market is continually expanding, with customers handing down older iPhones and using trade-ins to get new devices. Cook said he believes customers handing their devices down is a positive, because "the more people on iPhone, the better."

Following the revelation that Apple introduced power management features that slow older iPhones in order to prevent unexpected shutdowns in devices with degraded batteries, Apple was accused of planned obsolescence and deliberately slowing devices to prompt customers to upgrade.

Apple has vehemently denied that the power management features were implemented to spur customers to upgrade, and the company has said that instead, the features were meant to expand the life of an iPhone for as long as possible.

Apple has apologized for the misinformation that has circulated about the power management features, and it has also introduced a program allowing customers to get $29 battery replacements for the iPhone 6 and newer. In iOS 11.3, Apple will provide more information about battery health and give customers the option to toggle off the power management feature all together.

Apple today said that the Apple Watch saw its best quarter ever in Q1 2018, with the new Series 3 models selling at twice the volume of the Series 2 models last year. Apple Watch saw a 50% growth in units and revenue for the fourth consecutive quarter.

When combined with sales of Beats headphones and AirPods, total revenue from wearables was up almost 70 percent year-over-year.

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Apple's "Other" category, which includes Apple TV, Apple Watch, Beats, iPod, and Apple-branded and third-party accessories, was the major contributor to the company's revenue, bringing in $5.5 billion.

Apple says wearables, including the Apple Watch, the AirPods, and Beats, were the second largest contributor to revenue growth after the iPhone.

Last year, in Q1 2017, Apple's "Other" category was responsible for $4 billion in revenue, so overall revenue from that category was up $1.5 billion.

Related Roundup: Apple Watch 10
Buyer's Guide: Apple Watch (Neutral)

Apple Pay is set to expand to a Brazil later this year, Apple CEO Tim Cook revealed in today's first quarter earnings call. While Apple didn't provide an exact date for the launch of Apple Pay in Brazil, Cook did say it would come soon.

We began hearing rumors of an Apple Pay expansion to Brazil two years ago, but in December of last year, iPhone users in Brazil were able to see terms of service information when attempting to add a Visa Platinum Personnalité card from Itaú Unibanco, suggesting an imminent launch.

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It is not yet clear which banks will support Apple Pay when the feature launches, as there is not yet an Apple Pay website for the feature in the country. More details are likely to be available soon.

Since its 2014 launch, Apple has expanded Apple Pay to more than a dozen countries, including the United States, the United Kingdom, Australia, Canada, Singapore, Switzerland, Hong Kong, France, Russia, China, Japan, New Zealand, Spain, Taiwan, Ireland, Italy, Denmark, Finland, Sweden, and United Arab Emirates.

Apple Pay works on all iPhones with Touch ID or Face ID, including iPhone 6, 6s, 6, 7, 8, 6 Plus, 6s Plus, 7 Plus, 8 Plus, SE, and X. It is also available on all Apple Watch models and can be used to make purchases in apps and on the web on Macs and iPads.

During today's earnings call, Apple also shared some details on Apple Pay, which saw its best ever quarter in Q1 2018.

Apple Pay grew 50 percent year-over-year, and it is now accepted at more than half of all retail locations in the United States, and at 2/3rds of the country's top retailers. Global Apple Pay purchase volume was also up.

Update: Apple has launched an Apple Pay webpage on its Brazilian site.

Related Roundup: Apple Pay

appstorelogocleanApple's services category continues to grow rapidly, and in the first fiscal quarter of 2018, Apple services, which includes iTunes, the App Store, Apple Music, iCloud, Apple Pay, and AppleCare, saw revenue of $8.5 billion, up 18 percent year over year.

The App Store saw its best holiday season ever, and Q1 2018 marked the best quarter ever for not only the App Store, but also Apple Music, iCloud, and Apple Pay. Apple Music, iCloud, and Apple Pay all saw significant growth in active users.

Paid subscriptions passed 240 million by the end of the December quarter, which Apple says is an increase of $30 million in the last 90 days alone, the largest quarterly growth ever.

Apple CEO Tim Cook says Apple is well on its way to reaching its goal to double its services revenue by 2020.

Related Forum: Mac Apps

Apple today announced that its active installed base of devices has reached 1.3 billion, a milestone the company hit in January. That includes iPhone, iPod touch, iPad, Mac, Apple TV, and Apple Watch models in use around the world.

The number was shared by Apple CEO Tim Cook in a press release announcing the company's record earnings for the first fiscal quarter of 2018. Cook says that Apple has seen the number of active devices grow 30 percent over the course of the last two years. Apple hit its 1 billion active device milestone back in January of 2016.

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"We've also achieved a significant milestone with our active installed base of devices reaching 1.3 billion in January. That's an increase of 30 percent in just two years, which is a testament to the popularity of our products and the loyalty and satisfaction of our customers."

Apple this afternoon said it sold 77.3 million iPhones, 13.2 million iPads, and 5.1 million Macs during the first quarter of 2018.

aapl 2017 logoApple today announced financial results for the first fiscal quarter of 2018, which corresponds to the fourth calendar quarter of 2017.

For the quarter, Apple posted revenue of $88.3 billion and net quarterly profit of $20.1 billion, or $3.89 per diluted share, compared to revenue of $78.4 billion and net quarterly profit of $17.9 billion, or $3.36 per diluted share, in the year-ago quarter. The revenue and earnings per share numbers were company records for any quarter in the company's history.

Gross margin for the quarter was 38.4 percent, compared to 38.5 percent in the year-ago quarter, with international sales accounting for 65 percent of revenue. Apple also declared an upcoming dividend payment of $0.63 per share, payable February 15 to shareholders of record as of February 12.

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For the quarter, Apple sold 77.3 million iPhones, compared to 78.3 million in the year-ago quarter. iPad sales were up slightly to 13.2 million, up from 13.1 million a year ago, and Mac sales slipped to 5.1 million from 5.4 million.

“We’re thrilled to report the biggest quarter in Apple’s history, with broad-based growth that included the highest revenue ever from a new iPhone lineup. iPhone X surpassed our expectations and has been our top-selling iPhone every week since it shipped in November,” said Tim Cook, Apple’s CEO. “We’ve also achieved a significant milestone with our active installed base of devices reaching 1.3 billion in January. That’s an increase of 30 percent in just two years, which is a testament to the popularity of our products and the loyalty and satisfaction of our customers.”

Apple's guidance for the second quarter of fiscal 2018 includes expected revenue of $60-62 billion and gross margin between 38 and 38.5 percent.

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Apple will provide live streaming of its fiscal Q1 2018 financial results conference call at 2:00 PM Pacific, and MacRumors will update this story with coverage of the conference call highlights.

A loose summary of Apple's earnings call is embedded below in reverse chronological order.

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One of the surprises of this year's Consumer Electronics Show was a smart toothbrush from Colgate, which, as it turns out, was designed to be an Apple Store exclusive.

The new $100 Colgate Smart Electronic Toothbrush is both Colgate's first smart iPhone-connected brush and the first personal hygiene product you can get right from an Apple Store.

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Toothbrushes that connect to your iPhone have become a thing over the course of the last couple of years, and you can now get smart brushes from most of the major brands, including Philips and Oral-B. I'm no stranger to smart toothbrushes -- I've previously reviewed the Oral-B SmartSeries, the Sonicare FlexCare Platinum Connected, and the Sonicare DiamondClean Smart, and for the last couple of weeks, I've been testing the Colgate Smart Electronic Toothbrush.

Colgate's Smart Toothbrush is the simplest smart toothbrush that I've tested so far, but as you'll see in my review below, there are some shortcomings to be aware of if you're considering this brush.

Design and Features

Colgate partnered with Kolibree for the Smart Electronic Toothbrush, and the brush itself appears to be a Kolibree design because it's almost identical to the $129 Kolibree Ara. This Kolibree mirror is the first higher-end toothbrush that Colgate's come out with, so it's different from all other Colgate brushes on the market, which are typically not priced over $10.

Design wise, the brush is made from a lightweight white plastic material, and it consists of two pieces: a removable and replaceable brush head and the vibrating base that the brush head fits on. The brush head pops onto the base of the toothbrush and then twists to lock in place.

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There's single button on the base of the Colgate Smart that turns it on or turns it off, and that's the extent of the functionality, too. It's on or it's off. There are no modes or sensitivity levels to switch between, so you can't alter brushing length (it goes for two minutes), brushing intensity, or any other parameter.

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Instagram today announced the launch of a new "Type" mode in stories, a feature that the company was previously testing with a small number of users.

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Type mode is designed to allow Instagram users to share text-only posts in Instagram Stories, and the feature is similar in design to the Facebook option that lets you accentuate text-only posts with large fonts and colorful backgrounds.

According to Instagram, Type uses creative text styles and backgrounds to allow users to turn their "most random thoughts into something colorful and expressive."


Type mode can be accessed by opening up the Instagram Stories camera and selecting "Type" next to normal under the record button.

Tap "Type" and write whatever comes to mind -- your favorite lyrics, a silly thought or a random idea -- and play with different styles to change the look and feel. Then, you can pick different background colors, highlight words and phrases or add a background photo.

The new styles introduced with the Type feature can also be used when adding text to any photo or video, and as with all Stories posts, content will disappear after 24 hours.

Type content is part of Instagram version 30 for iOS, which can be downloaded from the App Store for free. [Direct Link]