MacRumors

Apple may be considering allowing third-party developers to create custom Apple Watch faces, if a line of code discovered in the latest watchOS beta is anything to go by.

Historically, Apple has resisted allowing third-party developers to create and release custom watch faces for Apple Watch, instead electing to add to its stock options for watch faces in successive iterations of the device's operating system, such as the Siri and kaleidoscope watch faces introduced in watchOS 4.

However, a log message in watchOS 4.3.1 beta, unearthed by 9to5Mac, suggests Apple may be considering the possibility in a future version of Apple Watch software. As part of its NanoTimeKit framework which provides developer access to watch face components, the beta includes references to a currently inactive developer tools server that will likely allow communication with Xcode on macOS.

Within this portion of code is a log message that reads: "This is where the 3rd party face config bundle generation would happen."

Whether or not Apple decides to implement the missing feature for watchOS 5 or in a later version is unknown, but the mere mention of third-party face configuration will likely be cause for hope for anyone longing for additional personalization beyond the existing color-adjustable stock options, custom "Photo" watch face, and accompanying third-party watch complications.

On the other hand, any such hope could prove misplaced given Apple's traditional reluctance to open up the most outward-facing aspects of its operating systems to third parties (such as the lock and home screens in iOS, for example). Apple imposes strict limits on changes to major interface elements out of a concern that they guarantee a high level of usability, stability and security, and it's hard to imagine the company casting aside those principles.

It's worth noting that Apple tends to reject third-party Apple Watch apps that closely duplicate existing functions, as per its developer guidelines, although whether watch faces would come under this provision remains unclear. At any rate, while Apple welcomes "creative ways of expressing time as an app interface", currently it does not allow apps that look like watch faces.

Meanwhile, rival smartwatch operating systems like FitbitOS and Wear OS have allowed users to install third-party watch faces on their devices for some time, but the design and usability standard on offer is highly variable and Apple isn't likely to warm to the idea unless it can enforce a consistent means of quality control.

Apple is expected to release the fifth version of watchOS and iOS 12 at the Worldwide Developers Conference in June.

Apple will repair select Apple Watch Series 2 models that do not power on or have a swollen battery free of charge as part of a new service policy.

"Apple has determined that under certain conditions, some Apple Watch Series 2 devices may not power on or they may experience an expanded battery," wrote Apple, in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and subsequently obtained by MacRumors.

"Apple will service eligible devices free of charge," according to the document, numbered SN4534 in Apple's internal GSX portal. "Apple will authorize coverage for eligible devices for three years after the original date of purchase."

The policy was issued in at least the United States, Canada, Mexico, and Europe, so it is likely a worldwide initiative where service providers are available.

A swollen battery can prevent an Apple Watch from powering on or cause the display to burst open. Photos of the issue have been shared by customers in the Apple Support Communities and MacRumors forums in recent months, but the majority of the incidents are first-generation models released in 2015.

Eligibility is limited to any 42mm-sized Apple Watch Series 2 models, including Sport, Edition, Hermès, and Nike+ variants, pending a visual-mechanical inspection, according to a companion document numbered OP1977. The warranty status of the Apple Watch does not affect coverage, the document states.

This new policy does not apply to the original Apple Watch, Series 1 and Series 3 models, or any 38mm model. A few years ago, however, Apple enacted a similar policy for original Apple Watch models with swollen or expanded batteries that offers free repairs within three years of the original date of purchase.

Affected customers can visit the Contact Apple Support page, select Apple Watch → Battery, Power, and Charging → Bring in for Repair to schedule an appointment with the Genius Bar at an Apple Store or at an Apple Authorized Service Provider. There are also options to contact Apple advisors by phone or online chat. Battery replacements are completed at an off-site Apple Repair Center.

Apple advises customers inquiring about a refund for a previous Apple Watch Series 2 battery replacement to contact its support advisors.

Apple has not announced this policy publicly as it does with some of its other repair programs, but MacRumors has verified the internal document's authenticity with multiple sources. However, outside of our control, some Apple employees advise customers that no such policy exists. In these cases, our only advice is to keep trying or escalate the case to a senior advisor if possible.

Apple early this week introduced new (PRODUCT)RED iPhone 8 and 8 Plus models, which officially launched today. As of this morning, the new (PRODUCT)RED iPhone devices are available for purchase in Apple retail stores, and the first (PRODUCT)RED orders have been delivered to customers.

We got our hands on one of the new candy Apple-colored devices to check out how the new bright red shade looks with a glass body, and, as is no surprise, it's gorgeous.

Apple in 2017 introduced (PRODUCT)RED iPhone 7 and iPhone 7 Plus models, but those devices paired an aluminum shell with a white front plate. 2018's (PRODUCT)RED options are arguably more attractive with a glossy red glass backplate, a red aluminum shell, and a black faceplate for the first time.

The red and black combo is undeniably attractive, and the iPhone 8's glass body looks fantastic with such a bright red shade. Other than the new color, though, the (PRODUCT)RED iPhone 8 and 8 Plus are identical to existing iPhone 8 and iPhone 8 Plus models introduced back in September.

Apple's (PRODUCT)RED iPhone 8 and iPhone 8 Plus are priced the same as other iPhone 8 models, with Apple charging $699 for the 64GB iPhone 8, $849 for the 256GB iPhone 8, $799 for the 64GB iPhone 8 Plus, and $949 for the 256GB iPhone 8 Plus.

Ahead of the unveiling of the 2018 (PRODUCT)RED devices, there were rumors suggesting Apple might also debut a (PRODUCT)RED iPhone X, but no red iPhone X materialized. Instead, Apple introduced a new (PRODUCT)RED Leather Folio for the iPhone X, which is nice looking but somewhat of a disappointment compared to the new iPhone 8 and iPhone 8 Plus.

Given how nice a bright, colorful red shade looks when paired with a glass body, we're hoping Apple plans to expand to other colors in the iPhone lineup in the future. What do you think of the new (PRODUCT)RED iPhone 8 and 8 Plus? Let us know in the comments.

Apple appears to have designed a gold iPhone X, according to documents filed with the United States Federal Communications Commission.

When releasing a new device, smartphone companies must share details with the FCC, which Apple did for the iPhone X in September of 2017. In the document, Apple appears to have used an iPhone X in a gold colorway that was not ultimately released.

The document in question, which again, was filed back in September, includes several images of a gold iPhone X from multiple angles to outline included features and the device's dimensions. The gold shade of the iPhone X appears to be similar to the gold color of the iPhone 8 and iPhone 8 Plus.

Other documents indicate Apple had prepared its FCC filing in July, suggesting the photos were taken as much as several months ahead of the iPhone X unveiling in September. While many of the documents in the filing were available soon after submission, external photos and other sensitive details were subject to a six-month confidentiality clause that only recently expired.

Given the timing of the document, it's likely Apple planned on releasing the iPhone X in three colors - gold, silver, and space gray - but was ultimately forced to shelve the gold color option ahead of release due to production issues.

Prior to the launch of the iPhone X, most rumors did indeed suggest it would come in three colors. KGI Securities analyst Ming-Chi Kuo, for example, said that Apple was experiencing problems manufacturing a "Blush Gold" iPhone X, and he suggested in September that the gold version could go on sale at a later date to give Apple time to work out the problems.

It's possible that the stainless steel frame of the gold device was causing issues, as Apple was able to release the iPhone 8 - which uses an aluminum frame - in gold. Whatever the reason, Apple ended up only launching the iPhone X in silver and space gray.

It is not clear if Apple still has plans to debut a gold iPhone X, but recent rumors have speculated that Apple may be aiming to introduce the new color in an effort to boost mid-year sales of the device. If that is the plan, it could perhaps make a debut at the Worldwide Developers Conference.

It would have been logical to introduce the new shade alongside new spring Apple Watch bands or alongside the recently announced (PRODUCT)RED iPhone 8 and 8 Plus, so it's also possible that Apple is going to hold off on debuting the new color.

Provided manufacturing issues have been worked out by this point, we could see Apple's 2018 iPhone lineup in the traditional gold, silver, and space gray options, regardless of whether or not Apple releases a gold iPhone X ahead of when those devices debut in September.

Apple recently posted a "lengthy" cautionary memo on its internal website that uses aggressive scare tactics to warn employees against leaking details about future products to the media, reports Bloomberg.

In 2017, Apple said it caught 29 leakers and that 12 of those people were arrested. "These people not only lose their jobs, they can face extreme difficulty finding employment elsewhere," the company said in the memo.

The memo details several instances where sensitive data had been leaked to the media, such as the leaked iOS 11 GM, which divulged details on the iPhone X, and meetings where Craig Federighi detailed delays to planned functionality in iOS 12 to focus on improving existing features. The employees who leaked this info were caught and fired, said Apple.

It also warns Apple employees against befriending members of the press, analysts, and bloggers and "getting played."

Apple told employees that leaking information about an unreleased product can impact sales of current models, lead to fewer sales when the product is released, and give competitors more time to mimic product features. "We want the chance to tell our customers why the product is great, and not have that done poorly by someone else," Apple's Greg Joswiak said in the memo, the full text of which is below, courtesy of Bloomberg:

Last month, Apple caught and fired the employee responsible for leaking details from an internal, confidential meeting about Apple's software roadmap. Hundreds of software engineers were in attendance, and thousands more within the organization received details of its proceedings. One person betrayed their trust.

The employee who leaked the meeting to a reporter later told Apple investigators that he did it because he thought he wouldn't be discovered. But people who leak -- whether they're Apple employees, contractors or suppliers -- do get caught and they're getting caught faster than ever.

In many cases, leakers don't set out to leak. Instead, people who work for Apple are often targeted by press, analysts and bloggers who befriend them on professional and social networks like LinkedIn, Twitter and Facebook and begin to pry for information. While it may seem flattering to be approached, it's important to remember that you're getting played. The success of these outsiders is measured by obtaining Apple's secrets from you and making them public. A scoop about an unreleased Apple product can generate massive traffic for a publication and financially benefit the blogger or reporter who broke it. But the Apple employee who leaks has everything to lose.

The impact of a leak goes far beyond the people who work on a project.

Leaking Apple's work undermines everyone at Apple and the years they've invested in creating Apple products. "Thousands of people work tirelessly for months to deliver each major software release," says UIKit lead Josh Shaffer, whose team's work was part of the iOS 11 leak last fall. "Seeing it leak is devastating for all of us."

The impact of a leak goes beyond the people who work on a particular project -- it's felt throughout the company. Leaked information about a new product can negatively impact sales of the current model; give rival companies more time to begin on a competitive response; and lead to fewer sales of that new product when it arrives. "We want the chance to tell our customers why the product is great, and not have that done poorly by someone else," says Greg Joswiak of Product Marketing.

Investments by Apple have had an enormous impact on the company's ability to identify and catch leakers. Just before last September's special event, an employee leaked a link to the gold master of iOS 11 to the press, again believing he wouldn't be caught. The unreleased OS detailed soon-to-be-announced software and hardware including iPhone X. Within days, the leaker was identified through an internal investigation and fired. Global Security's digital forensics also helped catch several employees who were feeding confidential details about new products including iPhone X, iPad Pro and AirPods to a blogger at 9to5Mac.
Last year Apple caught 29 leakers.

Leakers in the supply chain are getting caught, too. Global Security has worked hand-in-hand with suppliers to prevent theft of Apple's intellectual property as well as to identify individuals who try to exceed their access. They've also partnered with suppliers to identify vulnerabilities -- both physical and technological -- and ensure their security levels meet or exceed Apple's expectations. These programs have nearly eliminated the theft of prototypes and products from factories, caught leakers and prevented many others from leaking in the first place.

Leakers do not simply lose their jobs at Apple. In some cases, they face jail time and massive fines for network intrusion and theft of trade secrets both classified as federal crimes. In 2017, Apple caught 29 leakers. 12 of those were arrested. Among those were Apple employees, contractors and some partners in Apple's supply chain. These people not only lose their jobs, they can face extreme difficulty finding employment elsewhere. "The potential criminal consequences of leaking are real," says Tom Moyer of Global Security, "and that can become part of your personal and professional identity forever."

While they carry serious consequences, leaks are completely avoidable. They are the result of a decision by someone who may not have considered the impact of their actions. "Everyone comes to Apple to do the best work of their lives -- work that matters and contributes to what all 135,000 people in this company are doing together," says Joswiak. "The best way to honor those contributions is by not leaking."

Apple has always been an intensely private and secretive company, but as it has grown, leaks have become harder to contain, both among its own corporate employees and from its supplier partners. In 2012, Apple CEO Tim Cook said Apple was going to "double down on secrecy on products," but each and every year, details on new products manage to leak out ahead of launch.

Apple last year sued an aftermarket repair shop in Norway, accusing the owner, Henrik Huseby of infringing on Apple's trademarks by using non-genuine aftermarket repair parts.

Details on the lawsuit were shared today by Motherboard, a site that has been covering "Right to Repair" efforts in the United States.

Apple started out by sending Huseby a letter demanding that he stop using aftermarket displays to repair broken devices after Norwegian customs officials seized iPhone 6 and 6s replacement screens that were addressed to him and discovered they were counterfeit.

Huseby had ordered the screens, which were "refurbished screens assembled by a third party" from Hong Kong. The displays were refurbished using genuine broken iPhone components.

Apple wanted Huseby to destroy the counterfeit displays, pay a fine of about $3566, and sign an agreement not to manufacture, import, sell, or otherwise "deal with any products that infringe Apple's trademarks." Huseby decided he would not sign Apple's settlement, instead deciding to fight it, leading Apple to sue him.

According to Norwegian news sites, Apple had five lawyers working on the case against Huseby, but he ultimately won when the court sided with him. Apple appealed the decision and Huseby is waiting to hear whether or not a court will accept the appeal.

The court decided that Norwegian law "does not prohibit a Norwegian mobile repair person from importing mobile screens from Asian manufacturers that are 100 percent compatible and completely identical to Apple's own iPhone screens, so long as Apple's trademark is not applied to the product." [...]

"It is not obvious to the court what trademark function justifies Apple's choice of imprinting the Apple logo on so many internal components," the court wrote. "Huseby is largely dependent on being able to import screens with covered up Apple logos to be able to operate in the market as a non-authorized iPhone repair technician."

"They threw all kinds of claims against me and told me the laws and acted so friendly and just wanted me to sign the letter so it would all be over," Huseby told Motherboard. I had a good lawyer that completely understood the problem, did good research, and read the law correctly."

As Motherboard points out, while the specifics of the legal case will only be relevant to Norway, the lawsuit should be of interest to other independent repair shops around the world who may face similar situations with Apple. In the U.S., for example, Apple has worked with ICE and the Department of Homeland Security to seize counterfeit parts and raid independent iPhone repair shops.

It's no surprise that Apple does not want its iPhones and other devices repaired with counterfeit and inauthentic parts because it can lead to a whole slew of problems, and in fact, damage caused by such repairs can void a device's warranty.

Some repair shops don't want to pay Apple's fees or submit to Apple's restrictions to become an Apple Authorized Service Provider, however, which is the only way to receive genuine replacement parts. This dispute between Apple and independent repair shops is at the heart of the "Right to Repair" legislation that Apple is lobbying against in several states.

Apple may also be disabling certain iPhone features after repairs are done by aftermarket shops, even when using genuine parts. Earlier this week, a report suggested iPhone X, iPhone 8, and iPhone 8 Plus display repairs disable the ambient light sensor on the devices, preventing the device's auto brightness features from working. It's still not clear if this is a bug or intentional, as Apple has not commented.

On Monday, Apple introduced new (PRODUCT)RED models of the iPhone 8 and iPhone 8 Plus, which went up for pre-order on Tuesday and are available to purchase in Apple Stores as of today. Since it's an Apple product launch day, customers interested in the new iPhone 8 color can visit Apple.com to check stock at their local Apple stores and arrange for an in-store pickup on the smartphone.

Apple's iPhone availability tool shows that the new (PRODUCT)RED iPhone 8 and iPhone 8 Plus devices should be easy to obtain today at most Apple stores across the United States and in other countries, in both 64GB and 256GB. Those who don't feel like picking up at an Apple store, or who don't live nearby one, can also choose to have the iPhone delivered via free next day shipping.

The unlocked/SIM-free prices of each new model can be found below:

• iPhone 8 / 64GB: $699
• iPhone 8 / 256GB: $849
• iPhone 8 Plus / 64GB: $799
• iPhone 8 Plus / 256GB: $949

The (PRODUCT)RED iPhone 8 has all of the same internals and hardware as the models that launched last September, including a glass body for wireless charging, A11 processor, True Tone display, and more. In the box, you'll get EarPods with a Lightning Connector, Lightning to USB cable, 5W USB power adapter, and a Lightning to 3.5mm headphone jack adapter.

The new iPhone 8 models are available in stores as of today in the U.S., U.K., Australia, Canada, China, France, Germany, Hong Kong, Japan, New Zealand, and Singapore. Later this month, the devices will arrive in Brazil, Denmark, Ireland, Italy, Malaysia, Mexico, Netherlands, Norway, Russia, Saudi Arabia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, UAE, and other countries. Chile, Colombia, India, Israel, and Turkey will follow in May.

Alongside the new iPhone 8, Apple also launched a (PRODUCT)RED iPhone X Leather Folio at $99. As with every (PRODUCT)RED accessory and device, the iPhone 8 and iPhone X Leather Folio are part of Apple's partnership with (RED), which helps raise money for The Global Fund in its fight against HIV/AIDS.

HomePod shipments "could be far below market expectations" this year, according to reputable KGI Securities analyst Ming-Chi Kuo.

"Our understanding is that the market expects HomePod shipments to arrive at 5-10 million units in the 2018 fiscal year, versus our forecast of only 2.0-2.5 million units," wrote Kuo, in a research note obtained by MacRumors.

Kuo believes the "major miss" in HomePod shipments could be attributable to the speaker's design and pricing, among other factors.

For starters, at $349, he said the HomePod's high price "could undermine demand despite excellent sound quality." He added that Siri provides an "uninspiring user experience" compared to competitors, presumably including the Amazon Echo with Alexa and the Google Home with Google Assistant.

Kuo said the HomePod's potentially lackluster sales highlights "underlying concerns" in Apple's development of artificial intelligence.

It's been six years since Apple introduced Siri to the market, which was way ahead of the firm's major competitors. The massive population of iOS and macOS users is also conducive to the promotion of the voice assistant function. However, we note that for most users worldwide, Siri is not a must-have function, and Apple has not yet become a leading brand in the AI voice assistant market. We also note that HomePod has not added support for new languages in the device since launch, suggesting Apple is facing challenges in AI/voice assistant development spanning the globe; this will cap the shipments momentum of HomePod.

The oft-accurate analyst said Apple is "mulling" a "low-cost version" of the HomePod that may help short-term shipments. However, even if the product materializes, he predicts it will only provide a short-term boost to sales.

More importantly, Kuo believes Apple needs to improve Siri, support more languages, and make other improvements to the HomePod to stay competitive against Amazon and Google in the smart speaker market. Premium audio quality alone may not be enough for customers to justify dropping $349 on the speaker.

Kuo's research on potentially lower-than-expected HomePod shipments echoes similar reports from Bloomberg News and the China Times earlier this week. Rumors about a lower-priced HomePod have also surfaced a few times in recent months, with one report suggesting a $150-$200 price in the United States.

Apple released the HomePod in early February in the United States, United Kingdom, and Australia, and it also confirmed availability in France and Germany later this spring. AirPlay 2 features such as stereo sound and multi-room audio won't be available until later this year, according to Apple.

New vehicle owners who have purchased a car that's equipped with Apple CarPlay or Android Auto are satisfied with the system and are increasingly relying on it for all in-car tasks, according to a new report released today by Strategy Analytics.

In a survey querying new vehicle owners that have Apple CarPlay or Android Auto installed in their vehicles, Strategy Analytics found that 34 percent of CarPlay owners rely on CarPlay for all of their audio infotainment needs, while 27 percent of Android Auto users use the Android platform exclusively for audio infotainment.

32 percent of CarPlay users and 33 percent of Android Auto users rely on those systems for all of their navigation needs, with CarPlay's slightly lower number here likely attributable to customers who continued to be unsatisfied with Apple Maps compared to other mapping apps like Google Maps or Waze.

Speech recognition usage is said to be "strong" across both sets of users, with CarPlay owners taking advantage of Siri for hands-free tasks while driving.

Overall, more than 85 percent of CarPlay and Android Auto users are "somewhat or very satisfied" with their system, and more than 90 percent are likely to recommend those systems to others.

In a similar report from October, Strategy Analytics learned that CarPlay is becoming an increasingly important feature that consumers look for when purchasing a vehicle.

In the United States, for example, 23 percent of respondents said that CarPlay was a "must have" feature for a new car, while another 56 percent said they were "interested" in vehicles equipped with CarPlay.

While CarPlay has been available since 2015, car manufacturers did not begin widely adopting the feature until mid-2016. CarPlay is now included in many new vehicles from a wide range of manufacturers, with more than 200 vehicles on the market offering CarPlay support.