Apple Online Store Security Flaw Exposed PINs of T-Mobile Customers

A security flaw in Apple's online store exposed the account PINs of more than 72 million T-Mobile customers, reports BuzzFeed News.

The vulnerability was discovered by security researchers Phobia and Nicholas "Convict" Ceraolo, who also found a similar flaw in the website for phone insurance company Asurion that exposed AT&T account PINs.

Both Apple and Asurion fixed the website flaws that left the PINs vulnerable after learning about them from BuzzFeed News. Apple opted not to provide further comment on the situation, but told BuzzFeed News that it is "very grateful to the researchers who found the flaw."

tmobileapplepage

The page on Apple's site that let hackers brute force PINs, via BuzzFeed News

PINs, or passcodes, are numbers that are used as an additional account security measure by many carriers in the United States. Mobile device PINs are typically a last line of defense for a cellular account as both carrier websites and support staff will ask for the PIN for confirmation before making account changes.

SIM hacking, which uses social engineering to get carrier support staff to transfer a person's phone number to a new SIM, has become increasingly prevalent due to the number of accounts (bank, email, social media, etc.) that are tied to a person's phone number. A PIN is used as a defense mechanism against SIM hacking, which means exposed PINs can be particularly dangerous.

Accessing the T-Mobile PINs on Apple's website involved a brute force attack where a hacker used software to input multiple different numeric combinations to guess the proper one.

As BuzzFeed News explains, after initiating a T-Mobile iPhone purchase on the Apple online store and selecting monthly payment options through T-Mobile, Apple's site directs users to an authentication form asking for a T-Mobile number and account PIN or last four digits of a social security number (which most carriers use in place of a PIN when one has not been set).

The page allowed for infinite entry attempts into the PIN field, enabling the brute force attack that let hackers guess PINs associated with a T-Mobile phone number.

The security vulnerability appears to have been limited to T-Mobile accounts, as the same validation page for other carriers on Apple's site uses a rate limit that locks access to the form for 60 minutes after five to 10 incorrect entries. Given that the other carrier pages had rate limiting enabled, it's likely Apple made an error on the T-Mobile page.

According to Ceraolo, the vulnerability is likely due to an engineering mistake made when connecting T-Mobile's account validation API to Apple's website.

A similar vulnerability on Asurion's website exposed an unspecified number of AT&T account PINs. An AT&T spokesperson said that it is working with Asurion to investigate the issue and will "take any additional action that may be appropriate."

A phone number was required for both of these attacks, limiting the number of people who may have been impacted, but AT&T and T-Mobile customers who are concerned about their account safety should choose a new PIN.

Tags: AT&T, T-Mobile

Popular Stories

iPhone 17 Pro 3 4ths Perspective Aluminum Camera Module 1

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and iPhone 16 Pro models have a titanium frame, and the iPhone ...
Apple 2025 Thumb 1

10 Products Still Coming From Apple in 2025

Friday April 11, 2025 4:14 pm PDT by
Apple may have updated several iPads and Macs late last year and early this year, but there are still multiple new devices that we're looking forward to seeing in 2025. Most will come in September or October, but there could be a few surprises before then. We've rounded up a list of everything that we're still waiting to see from Apple in 2025. iPhone 17, 17 Air, and 17 Pro - We get...
Beyond iPhone 13 Better Triad

Apple's 20th Anniversary iPhone May Finally Go All Screen

Tuesday April 15, 2025 6:31 am PDT by
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself. Here's the case for Apple releasing a truly all-screen iPhone with no...
Foldable iPhone 2023 Feature Homescreen

Foldable iPhone Resolutions Leak With Under-Screen Camera Tipped

Monday April 14, 2025 3:12 am PDT by
Apple's upcoming foldable iPhone (or "iPhone Fold") will feature two screens as part of its book-style design, and a Chinese leaker claims to know the resolutions for both of them. According to the Weibo-based account Digital Chat Station, the inner display, which is approximately 7.76 inches, will use a 2,713 x 1,920 resolution and feature "under-screen camera technology." Meanwhile, the...
iPad Pro iPadOS

iPadOS 19 Will Be 'More Like macOS' in Three Ways

Sunday April 13, 2025 6:43 am PDT by
A common complaint about the iPad Pro is that the iPadOS software platform fails to fully take advantage of the device's powerful hardware. That could soon change. Bloomberg's Mark Gurman today said that iPadOS 19 will be "more like macOS." Gurman said that iPadOS 19 will be "more like a Mac" in three ways:Improved productivity Improved multitasking Improved app window management...
iOS 19 Roundup Feature

iOS 19 Will Add These New Features to Your iPhone

Tuesday April 15, 2025 7:37 am PDT by
The first iOS 19 beta is less than two months away, and there are already a handful of new features that are expected with the update. Apple should release the first iOS 19 beta to developers immediately following the WWDC 2025 keynote, which is scheduled for Monday, June 9. Following beta testing, the update should be released to the general public in September. Below, we recap the key...
Apple Vision Pro with battery Feature Blue Magenta

Vision Pro 2 Rumored to Have Two Key Advantages Over Current Model

Sunday April 13, 2025 7:15 am PDT by
Apple is working on a new version of the Vision Pro with two key advantages over the current model, according to Bloomberg's Mark Gurman. Specifically, in his Power On newsletter today, Gurman said Apple is developing a new headset that is both lighter and less expensive than the current Vision Pro, which starts at $3,499 in the U.S. and weighs up to 1.5 pounds. Gurman said Apple is also...
Apple Bristol Current

An Apple Store in the UK is Permanently Closing Later This Year

Monday April 14, 2025 7:33 am PDT by
Apple has confirmed that it will be permanently closing its retail store in the heart of Bristol, England, and there is no replacement in sight. Apple Bristol in 2023 Apple Bristol will be closing its doors on Saturday, August 9, due to redevelopment plans at the Cabot Circus Shopping Centre, and the adjacent Bristol Shopping Quarter. According to news reports, and a building application, the ...
M6 MacBook Pro Feature 1

Waiting for the Perfect MacBook Pro? 2026 Might Be the Year

Thursday April 10, 2025 4:19 am PDT by
Apple in October 2024 overhauled its 14-inch and 16-inch MacBook Pro models, adding M4, M4 Pro, and M4 Max chips, Thunderbolt 5 ports on higher-end models, display changes, and more. That's quite a lot of updates in one go, but if you think this means a further major refresh for the MacBook Pro is now several years away, think again. Bloomberg's Mark Gurman has said he expects only a small...

Top Rated Comments

mistasopz Avatar
87 months ago
But forum members told me that Apple had the best security. Well except for those times when they didn't. Like the root password gate where you didn't have to put a password in to gain root access.
Score: 41 Votes (Like | Disagree)
RoobyRoobyRoo Avatar
87 months ago
But forum members told me that Apple had the best security. Well except for those times when they didn't. Like the root password gate where you didn't have to put a password in to gain root access.
Having the best security =/= flawless security. No tech company is completely flawless. But go ahead and chastise Apple for not being absolutely perfect, because that's so productive.
Score: 24 Votes (Like | Disagree)
Doctor Q Avatar
87 months ago
Four digits isn't a very long PIN. Even if the software now locks access to the form for 60 minutes after five to 10 incorrect entries, it doesn't block the exploit, just slow it down.

It seems to me that a bot could try 10 guesses for one phone number, which would lock the form for that phone number, then immediately switch to another phone number. If the phone number is locked for the IP address, it could use another IP address too.

If so, let's try a little math here: Rather than a bot trying one phone number and 10,000 different PINs in rapid succession to break it, it could try five to ten PINs for every phone number it's working on in the first hour, then try another five to ten PINs for every phone number in the second hour, and so on. In as few as 42 days it could crack every phone number. If it was trying to crack 10,000 phone numbers, it would succeed on an average of 238 phone numbers per day. That's still pretty vulnerable.
Score: 17 Votes (Like | Disagree)
mi7chy Avatar
87 months ago
Apple don't care about security because even after several security incidents customers are brain washed into thinking Apple is flawless.
Score: 10 Votes (Like | Disagree)
zakarhino Avatar
87 months ago
Security issue after security issue for T-Mobile and many carriers in general. Remember when T-Mo Germany said they don't need to salt their passwords because their security is "that good"? Or when it was discovered that it's very easy to get access to a T-Mo account AND clone people's sims because T-Mo doesn't have very good security practices beyond asking for the last 4 of your SSN? I've heard stories of people phoning up carriers under the guise of being a store employee and they get access to all sorts of information without thorough identity verification!

I know Apple are the guys that purportedly screwed up here but when you look at T-Mobile's security in general, it doesn't have a very good track record, it should have never been possible for the Tmo verification API to allow unlimited requests without a time limit. These carriers need to seriously update their security practices. Just accepting the last 4 digits of your social security number is no longer a viable option.
Score: 8 Votes (Like | Disagree)
nvmls Avatar
87 months ago
Squeeze that privacy/security coin Timo!
Score: 6 Votes (Like | Disagree)