ios_8_iconFollowing the launch of iOS 8 to the public yesterday, Apple employees in Cupertino are working to locate and remedy iOS 8 bugs that are popping up. As described by one Reddit user, the company has a "War Room" at Apple where employees are tracking down issues on social media.

After installing iOS 8 yesterday afternoon, Reddit user Kiggsworthy tweeted about a problem he was having with Family Sharing. Shortly afterwards he was contacted by an Apple employee on Twitter, who requested details about the issue.

According to the employee, Kiggsworthy was experiencing a bug the team had been attempting to track down, but couldn't reproduce, but his experience was able to help them solve the problem and push a fix to other users.

Turns out it was some subset of iTunes content that was uploaded over 8 years ago in a bad format that Family Sharing wasn't playing nice with. They now know what bad content to look for and are going about putting re-encoded versions of all this media on their servers so that people will not get this error going forward.

I was telling him how surprised and impressed I was with this service, given how busy a day Apple was having, for them to just see something I tweeted (I don't even have 300 followers) and follow up with me so quickly. He said that they had a "War Room" at Apple trawling through social media and everything they could find looking for anyone having issues (particularly with Family Sharing) so they could address them ASAP.

Earlier this month, Bloomberg writer Adam Satariano detailed a program that Apple runs for iOS devices, called early field failure analysis (EFFA), which helps the company fix bugs almost as soon as they originate. It appears there's a similar program in place for iOS 8, with the company aiming to solve issues as quickly as possible.

Apple employees on the early field failure analysis team and those working on iOS 8 will likely be working overtime this weekend as the first iPhone 6 and 6 Plus devices with iOS 8 installed will be in the hands of customers tomorrow.

Related Forum: iOS 8

Top Rated Comments

troop231 Avatar
138 months ago
Please provide an option to disable the 'Recently Deleted' section in the Photos app, pretty annoying.
Score: 26 Votes (Like | Disagree)
Ludecrasher Avatar
138 months ago
I registered JUST to adress this issue...WHY remove the pics or album from CAMERA ROLL!! I'm a photographer and have THOUSANDS of pics (organized) in my phone. Now instead of going to camera roll to see pics I took with my iPhone or pics from online, they're MAKING me going through ALL my pics that I've ever taken with phone/DSLR/etc!!!! Common Apple please fix this. When I went to facebook to put up a pic, went to camera roll and there were only a few "recent" pics, and have ABSOLUTELY NO WAY to access the rest of the pics I used to have on my camera roll.
Score: 16 Votes (Like | Disagree)
Jeremy1026 Avatar
138 months ago
in that case i am gonna hashtag the beep out of #fixrecentlydeleted and #bringcamerollbacku********sapple

Those aren't bugs though. They aren't looking for feature requests.
Score: 14 Votes (Like | Disagree)
tommyboy21 Avatar
138 months ago
Awesome! Love stories like this. Great work Apple!
Score: 13 Votes (Like | Disagree)
S.B.G Avatar
138 months ago
I think its great that they're being this proactive and aggressive in searching for and attempting to fix bugs so quickly.
Score: 12 Votes (Like | Disagree)
Razeus Avatar
138 months ago
Please provide an option to disable the 'Recently Deleted' section in the Photos app, pretty annoying.

That's not a bug so...
Score: 9 Votes (Like | Disagree)

Popular Stories

CarPlay Hero

Apple Releases Wireless CarPlay Fix

Wednesday April 16, 2025 11:28 am PDT by
If you have been experiencing issues with wireless CarPlay in your vehicle lately, it was likely due to a software bug that has now been fixed. Apple released iOS 18.4.1 today, and the update's release notes say it "addresses a rare issue that prevents wireless CarPlay connection in certain vehicles." If wireless CarPlay was acting up for you, updating your iPhone to iOS 18.4.1 should...
Beyond iPhone 13 Better Triad

Apple's 20th Anniversary iPhone May Finally Go All Screen

Tuesday April 15, 2025 6:31 am PDT by
Apple is preparing a "bold" new iPhone Pro model for the iPhone's 20th anniversary in 2027, according to Bloomberg's Mark Gurman. As part of what's being described as a "major shake-up," Apple is said to be developing a design that makes more extensive use of glass – and this could point directly to the display itself. Here's the case for Apple releasing a truly all-screen iPhone with no...
iOS 19 Roundup Feature

iOS 19 Will Add These New Features to Your iPhone

Tuesday April 15, 2025 7:37 am PDT by
The first iOS 19 beta is less than two months away, and there are already a handful of new features that are expected with the update. Apple should release the first iOS 19 beta to developers immediately following the WWDC 2025 keynote, which is scheduled for Monday, June 9. Following beta testing, the update should be released to the general public in September. Below, we recap the key...
maxresdefault

iPhone 17 Pro Launching Later This Year With These 12 New Features

Sunday April 13, 2025 7:52 am PDT by
While the iPhone 17 Pro and iPhone 17 Pro Max are not expected to launch until September, there are already plenty of rumors about the devices. Subscribe to the MacRumors YouTube channel for more videos. Below, we recap key changes rumored for the iPhone 17 Pro models as of April 2025: Aluminum frame: iPhone 17 Pro models are rumored to have an aluminum frame, whereas the iPhone 15 Pro and ...
iphone 16 pro models 1

17 Reasons to Wait for the iPhone 17

Thursday April 17, 2025 4:12 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we often get rumored features months ahead of launch. The iPhone 17 series is no different, and we already have a good idea of what to expect from Apple's 2025 smartphone lineup. If you skipped the iPhone...
AirPods Pro 3 Mock Feature

AirPods Pro 3 Just Months Away – Here's What We Know

Friday April 18, 2025 5:16 am PDT by
Despite being more than two years old, Apple's AirPods Pro 2 still dominate the premium wireless‑earbud space, thanks to a potent mix of top‑tier audio, class‑leading noise cancellation, and Apple's habit of delivering major new features through software updates. With AirPods Pro 3 widely expected to arrive in 2025, prospective buyers now face a familiar dilemma: snap up the proven...
iOS 18

Apple Releases iOS 18.4.1 With Bug Fixes

Wednesday April 16, 2025 10:11 am PDT by
Apple today released iOS 18.4.1 and iPadOS 18.4.1, minor updates to the iOS 18 and iPadOS 18 operating systems that came out last September. iOS 18.4.1 and iPadOS 18.4.1 come two weeks after the launch of iOS 18.4 and iPadOS 18.4. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. There have been complaints about ...
tvOS 18 Thumb 1

Apple Releases tvOS 18.4.1

Wednesday April 16, 2025 10:04 am PDT by
Apple today released tvOS 18.4.1, a minor update to the tvOS 18 operating system that came out last September. tvOS 18.4.1 comes two weeks after Apple released tvOS 18.4, and it is available for the Apple TV 4K and Apple TV HD models. tvOS 18.4.1 can be downloaded using the Settings app on the ‌Apple TV‌. Open up Settings and go to System > Software Update to get the new software....
iPhone Security Feature 25

Five iPhone Security Features You Should Be Using

Wednesday April 16, 2025 4:15 pm PDT by
Apple has quite a few security features that it's added to iPhones, iPads, and Macs over the years. Now more than ever, it's important to make sure you're taking advantage of the built-in security tools that are available to keep yourself and your data safe, so we've rounded up a list of the most important options. If you don't already have these enabled, you might want to consider turning...