iOS 6 Users on Devices Able to Run iOS 7 Must Upgrade to Fix FaceTime
Apple today released a new support document, detailing the issue behind the recent problems some iOS 6 users have been experiencing with FaceTime. According to Apple, a bug resulting from an expired device certificate has rendered FaceTime unusable on older versions of iOS and the only solution to the problem is to update to the latest version of the operating system.
Devices capable of running iOS 7 must be upgraded to iOS 7.0.4 or later, while devices unable to run iOS 7, such as the fourth-generation iPod touch, must upgrade to iOS 6.1.6.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, your device or your friend's device may have encountered a bug resulting from a device certificate that expired on that date. Updating both devices to the latest software will resolve this issue.
If you're using iOS 7.0.4 or later or iOS 6.1.6, this issue doesn't affect you.
If you're using these versions of OS X or FaceTime for Mac, this issue doesn't affect you:
- OS X Mavericks v10.9.2 or later
- OS X Mountain Lion v10.8 with the latest security updates
- OS X Lion v10.7 with the latest security updates
- FaceTime for Mac version 1.0.5 or later for Mac OS X v10.6
While FaceTime does work with iOS 6.1.6, that particular update is not available to recent devices that are able to run iOS 7, which means iOS 6 users with newer devices who wish to access FaceTime must upgrade to iOS 7.
There's a sizable contingent of iOS users who opted to stick with iOS 6 over iOS 7 due to the drastic visual changes introduced with the operating system update, so Apple's upgrade suggestion is likely to be unpopular with those users.
Apple's FaceTime issues first began on April 16, with many iOS 6 users reporting an inability to use the service. At that time, it was unclear whether Apple would implement a fix, but customer service representatives have been presenting iOS 7 updates as a solution since the problem was first uncovered, and it appears that Apple does not plan to offer another solution. The company did, however, release a FaceTime update for OS X users to fix the issue earlier this week.
Popular Stories
Apple is about to release iOS 26.2, the second major point update for iPhones since iOS 26 was rolled out in September, and there are at least 15 notable changes and improvements worth checking out. We've rounded them up below.
Apple is expected to roll out iOS 26.2 to compatible devices sometime between December 8 and December 16. When the update drops, you can check Apple's servers for the ...
Intel is expected to begin supplying some Mac and iPad chips in a few years, and the latest rumor claims the partnership might extend to the iPhone.
In a research note with investment firm GF Securities this week, obtained by MacRumors, analyst Jeff Pu said he and his colleagues "now expect" Intel to reach a supply deal with Apple for at least some non-pro iPhone chips starting in 2028....
Apple is actively testing under-screen Face ID for next year's iPhone 18 Pro models using a special "spliced micro-transparent glass" window built into the display, claims a Chinese leaker.
According to "Smart Pikachu," a Weibo account that has previously shared accurate supply-chain details on Chinese Android hardware, Apple is testing the special glass as a way to let the TrueDepth...
Apple today seeded the second release candidate version of iOS 26.2 to developers and public beta testers, with the software coming one week after Apple seeded the first RC. The release candidate represents the final version iOS 26.2 that will be provided to the public if no further bugs are found.
Registered developers and public beta testers can download the betas from the Settings app on...
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models at the same time, which is why we often get rumored features months ahead of launch. The iPhone 18 series is no different, and we already have a good idea of what to expect for the iPhone 18 Pro and iPhone 18 Pro Max.
One thing worth...
Apple's chipmaking chief Johny Srouji has reportedly indicated that he plans to continue working for the company for the foreseeable future.
"I love my team, and I love my job at Apple, and I don't plan on leaving anytime soon," said Srouji, in a memo obtained by Bloomberg's Mark Gurman.
Here is Srouji's full memo, as shared by Bloomberg:I know you've been reading all kind of rumors and...
Apple's senior vice president of hardware technologies Johny Srouji could be the next leading executive to leave the company amid an alarming exodus of leading employees, Bloomberg's Mark Gurman reports.
Srouji apparently recently told CEO Tim Cook that he is "seriously considering leaving" in the near future. He intends to join another company if he departs. Srouji leads Apple's chip design ...
Apple and Google are teaming up to make it easier for users to switch between iPhone and Android smartphones, according to 9to5Google. There is a new Android Canary build available today that simplifies data transfer between two smartphones, and Apple is going to implement the functionality in an upcoming iOS 26 beta.
Apple already has a Move to iOS app for transferring data from an Android...
Apple today announced that Fitness+ is expanding to 28 new markets on December 15 in the service's largest international rollout since launch, accompanied by new language dubbing and a K-Pop music genre.
Apple Fitness+ will become available in Chile, Hong Kong, India, the Netherlands, Singapore, Taiwan, and additional regions on December 15, with Japan scheduled to follow early next year....
Apple is expected to launch a new foldable iPhone next year, based on multiple rumors and credible sources. The long-awaited device has been rumored for years now, but signs increasingly suggest that 2026 could indeed be the year that Apple releases its first foldable device.
Subscribe to the MacRumors YouTube channel for more videos.
Below, we've collated an updated set of key details that ...
