Widespread iTunes and iCloud Apple ID "Couldn't be Found" Outage [Fixed?]

appleid
iTunes and iCloud customers trying to log into their accounts early this morning found that their Apple IDs are not working. They were greeted with the following error message:

"The Apple ID you entered couldn't be found or your password was incorrect. Please try again."

A quick search of Twitter shows the problem is widespread, affecting customers all over the world. There are a few scattered reports that some people's Apple IDs seem to be working. Apple's iCloud system status shows no issues at the time of this writing. Trying to change your Apple ID password results in a "Fatal internal error" on Apple's support pages.

Apple ID accounts are required to download apps from iTunes as well as access your iCloud.com data. The wide scale of the problem indicates its a problem with Apple's servers rather than your individual Apple ID account. Apple is likely working to fix the problem.

Update: Many are reporting that Apple IDs are working again.

Popular Stories

M4 Mac mini Ortho Silver Cooler

Amazon Leaks Smaller Mac Mini With M4 and M4 Pro Chips, Two Front USB-C Ports, Up to 64GB of RAM, and More

Monday October 28, 2024 7:16 pm PDT by
Amazon has seemingly leaked the rumored next-generation Mac mini ahead of Apple's announcement this week, revealing several details. Our concept of a smaller Mac mini According to a comparison chart on Amazon's product listing for the new iMac, the new Mac mini will be available with M4 and M4 Pro chip options, with up to a 14-core CPU and up to a 20-core GPU. In addition, the chart indicates ...
maxresdefault

Apple Announces Redesigned Mac Mini With M4 and M4 Pro Chips, Two Front USB-C Ports, and More

Tuesday October 29, 2024 8:01 am PDT by
Apple today announced fully redesigned Mac mini models featuring the M4 and M4 Pro chips, a considerably smaller casing, two front-facing USB-C ports, Thunderbolt 5 connectivity, and more. Subscribe to the MacRumors YouTube channel for more videos. The product refresh marks the first time the Mac mini has been redesigned in over a decade. The enclosure now measures just five by five inches...
Apple MacBook Pro M4 Cinema 4D Slack Finder Xcode 1

Apple Announces MacBook Pro Models With M4 Pro and M4 Max Chips, Thunderbolt 5 Support, and More

Wednesday October 30, 2024 8:01 am PDT by
Apple today announced new 14-inch and 16-inch MacBook Pro models featuring M4 Pro and M4 Max chips, alongside a new entry-level 14-inch MacBook Pro powered by the M4 chip. Subscribe to the MacRumors YouTube channel for more videos. The new M4 Pro and M4 Max machines come with a minimum of 24GB of Unified Memory as standard, up from 18GB in the previous models. Both models feature three...
m3 macbook air blue

Apple Announces MacBook Air Now Starts With Increased 16GB of RAM With No Price Increase

Wednesday October 30, 2024 8:04 am PDT by
Apple today in its new MacBook Pro press release announced that the MacBook Air lineup now starts with 16GB of RAM, up from 8GB previously. This change applies to the 13-inch model with the M2 chip, the 13-inch model with the M3 chip, and the 15-inch model with the M3 chip. In the U.S., the MacBook Air lineup continues to start at $999, so there is no price increase associated with the...
m3 mbp space black

Apple Leaks M4 Max Chip Icon Ahead of Announcing New MacBook Pros

Tuesday October 29, 2024 8:48 am PDT by
Oops! Eagle-eyed developer Charlie Joseph today discovered that Apple has leaked its upcoming high-end M4 Max chip through an image uploaded to its website. The discovery was shared with Bloomberg's Mark Gurman on social media. It was already pretty obvious that Apple plans to announce new 14-inch and 16-inch MacBook Pro models with M4, M4 Pro, and M4 Max chips this week, after Apple promised...
iOS 18

iOS 18.1: What You Get If You Don't Have an iPhone With Apple Intelligence

Monday October 28, 2024 3:49 pm PDT by
iOS 18.1 is the first iOS 18 update with Apple Intelligence capabilities, and that's what a lot of the coverage about the new software has focused on. If you don't have an iPhone that's capable of Apple Intelligence, you're probably wondering just what's in the update for you. While Apple Intelligence does make up the bulk of what's new, if you have an older device, you still get some solid...
watchOS 11 Thumb 2 1

Apple Releases watchOS 11.1

Monday October 28, 2024 8:05 am PDT by
Apple today released watchOS 11.1, the first major update to the operating system that runs on the Apple Watch. watchOS 11.1 comes one month after Apple released watchOS 11. watchOS 11.1 is compatible with the Apple Watch Series 6 and later, all Apple Watch Ultra models, and the Apple Watch SE 2. watchOS 11.1 can be downloaded on an iPhone running iOS 18.1 by opening up the Apple Watch app...

Top Rated Comments

Kalika Avatar
168 months ago
CONFIRMED.

Spoke with Apple Rep over the phone, she confirmed there are server problems worldwide regarding Apple IDs. No ETA as to when they will be back up. Suggested I leave it for a night, so expect this to be a potentially extended outtage.

They've been swamped with calls regarding this issue from all over the world.

(Australian East Coast here).
Score: 7 Votes (Like | Disagree)
pjdiddy Avatar
168 months ago
Strangely it makes me feel much better to know that there are thousands of others suffering with me.
Score: 7 Votes (Like | Disagree)
MetalMoon Avatar
168 months ago
One downslide to the cloud, is that the problem is out of your hands until they fix it. Even Itunes match takes a few seconds to load the song you want to play. Cool idea, but I'll be sticking to owning a external for all my info for now.
Score: 7 Votes (Like | Disagree)
till213 Avatar
168 months ago
It gets worse. I just got in.... ALL my iCloud information is erased. Gone. Everything. My calendars, contacts, ten years' worth of email. Even my photo.
Har har har :p Can I quote you and print that out in B-I-G B-O-L-D L-E-T-T-E-R-S and hang it up my wall together with the words: "Thou shall not entrust your data to some Foo Company! Thou shall not entrust your important data..."

It's like in the good ol' days: "Did you save your document yet? You know, power failure and such..." - "Oh yes, sure, it's in the Cloud(tm)(R)!" - "No, I mean, did you save it!"

Good luck in recovering your data, hope Apple has a good backup plan ;)

----------

news on the net that the group 'anonymous' are behind this
Well, that would actually be GOOD news. Because that would mean that at least someone has things under control ;)
Score: 4 Votes (Like | Disagree)
shompa Avatar
168 months ago
Exactly the same happened when Apple launched iCloud. Old MobileMe members could not log in for days since Apples servers where hammered by 25 million that downloaded iOS5 and migrated to iCloud.

Today Music match is launched around the world and Apples servers are overloaded again.

Some in this thread have written that its the downside with the cloud. No. Its the downside since Apple uses Microsoft Azure servers. Real servers don't have this kind of problem. Unix have been "cloud" based since 90is with NFS. Apple used Sun + Oracle before the migration to Azure. We already in 2 month have had more outages with Azure then 10 years with Sun/Oracle/.mac/mobileme.

Apple is idiots when it comes to corporate computing. They had fantastic server lineup with Xserve/Xraid/Xsan. Instead of using this, they today use Microsoft +HP +netapp. That is not non stop servers. No bank/credit card company uses MFST on mission critical servers. Apple should not do that either. And Apple would save money buying its own hardware.
Score: 4 Votes (Like | Disagree)
JeFurry Avatar
168 months ago
It gets worse. I just got in.... ALL my iCloud information is erased. Gone. Everything. My calendars, contacts, ten years' worth of email. Even my photo.

I really hope this is a temporary glitch and it'll all get restored.

(and yes, I bought iTunes Match last night)
Score: 4 Votes (Like | Disagree)