iPhone Details from AT&T's Sales Training Workbook

We've gotten copies of the full iPhone Training manual provided to AT&T employees that gives us a few more details about Apple's iPhone. Thanks to cindynjgirl79 for providing the scans.

workbooktite 300

This sales guide presents iPhone features and benefits, tips, comparisons, qualifying questions, and objections -- all designed to help you sell iPhone.
....
Keep in mind that there might be additional iPhone features that are announced at iPhone's launch as well as additional information about the features in this guide. (scan)

The training manual is broken down into features of the iPhone, and we've provided hilights and links to the scans:Revolutionary Mobile Phone (scan 1, scan 2)

- Dial any telephone number with the touch of a finger
- Create and manage a list of telephone numbers you call most
- If you choose to answer the call, the video will pause and resume once the call ends
- iPhone syncs contact information from the computer to iPhone (from Address Book on a Mac or Outlook or Outlook Express on a Windows PC).
- Built-in speakerphone
- iPhone lets you carry on a phone conversation while you simultaneously browse the Internet or send an email.
- There is a vibrate mode.

Photos (scan 1, scan 2)

- Sync photos from Mac or PC

SMS Text Messaging (scan 1)

- SMS text message button shows how many new messages are waiting
- Threaded conversations
- Hear an audio alert for new messages
- Error correction and prevention in the keyboard. Only displayed when you need it.
- iPhone users will not be able to conduct IM conversations with instant messaging users
- Does not support MMS messaging for photos or videos

Music and Video (scan 1, scan 2)

- All videos play in landscape mode
- If you prefer your widescreen content to take up the entire screen, you can double tap the video and iPhone will automatically scale the video to take up the entire screen
- Sync music with iTunes just like any other iPod
- Select how to display music: by playlist, artist, songs or more.
- Media Net, MobiTV, or Cellular Video are not available on iPhone

Email (scan 1, scan 2)

- Rich formatting
- Support for IMAP and POP3
- Yahoo! Push Mail
- Automatic address completion

Safari (scan 1, scan 2)

- Double tap an object to make it fill the screen, and double tap to zoom out
- Can have multiple websites open at once and switch between them
- Websites you have bookmarked on your computer will be transfered to your iPhone from your Mac or PC

Widgets (scan 1)

Google Maps (scan 1, scan 2)

- iPhone will not support the TeleNav solutions currently offered by other AT&T devices
- GPS is not part of the iPhone feature set.

Related Forum: iPhone

Popular Stories

apple store down feature

Here's Why the Apple Store is Going Down

Thursday November 27, 2025 1:01 pm PST by
Apple's online store is going down for a few hours on a rolling country-by-country basis right now, but do not get your hopes up for new products. Apple takes its online store down for a few hours ahead of Black Friday every year to tease/prepare for its annual gift card offer with the purchase of select products. The store already went down and came back online in Australia and New Zealand, ...
Apple Foldable Thumb

Foldable iPhone to Debut These Three Breakthrough Features

Tuesday November 25, 2025 7:09 am PST by
Apple's first foldable iPhone is expected to launch alongside the iPhone 18 Pro models in fall 2026, and it's shaping up to include three standout features that could set it apart from the competition. The book-style foldable will reportedly feature an industry-first 24-megapixel under-display camera built into the inner display, according to a recent JP Morgan equity research report. That...
iPhone Pocket Short

iPhone Pocket is Now Completely Sold Out Worldwide

Tuesday November 25, 2025 7:16 am PST by
Apple recently teamed up with Japanese fashion brand ISSEY MIYAKE to create the iPhone Pocket, a limited-edition knitted accessory designed to carry an iPhone. However, it is now completely sold out in all countries where it was released. iPhone Pocket became available to order on Apple's online store starting Friday, November 14, in the United States, France, China, Italy, Japan, Singapore, ...
streaming black friday 2025

Black Friday Streaming Deals Include Big Savings on Disney+, Hulu, Apple TV, and More

Monday November 24, 2025 8:03 am PST by
We've been focusing on deals on physical products over the past few weeks, but Black Friday is also a great time of year to purchase a streaming membership. Some of the biggest services have great discounts for new and select returning members this week, including Disney+, Hulu, Paramount+, Peacock, and more. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
streaming black friday 2025

Best Black Friday Streaming Deals - Save Big on Apple TV, Disney+, Hulu, and More

Thursday November 27, 2025 1:14 pm PST by
We've been focusing on deals on physical products over the past few weeks, but Black Friday is also a great time of year to purchase a streaming membership. Some of the biggest services have great discounts for new and select returning members this week, including Apple TV, Disney+, Hulu, Paramount+, Peacock, and more. Note: MacRumors is an affiliate partner with some of these vendors. When...
General Black Friday Deals 25 Red Green

The 30+ Best Black Friday Apple Deals on AirPods, iPads, MacBooks, and More

Thursday November 27, 2025 6:46 am PST by
Black Friday is in full swing, and as always this is the best time of the year to shop for great deals, including popular Apple products like AirPods, iPad, Apple Watch, and more. In this article, the majority of the discounts will be found on Amazon. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment,...
General Apps Messages Redux

Singapore Orders Changes to iMessage by December

Tuesday November 25, 2025 6:39 am PST by
Singapore has ordered Apple to block or filter messages on iMessage that impersonate government agencies, requiring the company to implement new anti-spoofing protections by December as part of efforts to curb rising online scams, the Straits Times reports. Singapore's Ministry of Home Affairs (MHA) said that it had issued an Implementation Directive to Apple under the Online Criminal Harms...
iphone air camera

iPhone Air Flop Sparks Industry Retreat From Ultra-Thin Phones

Thursday November 27, 2025 3:14 am PST by
Apple's disappointing iPhone Air sales are causing major Chinese mobile vendors to scrap or freeze their own ultra-thin phone projects, according to reports coming out of Asia. Since the ‌iPhone Air‌ launched in September, there have been reports of poor sales and manufacturing cuts, while Apple's supply chain has scaled back shipments and production. Apple supplier Foxconn has...